Askey TCG220-E27 User manual

TCG
TCG
220
-
E
27
USER MANUAL
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SAFETY INSTRUCTIONS AND REGULATORY NOTICES ........................................................... 4
Chapter 1: C nnecti ns and Setup ........................................................................................ 9
Cable M dem Overview ................................................................................................ 9
Fr nt Panel ........................................................................................................... 9
Rear Panel .......................................................................................................... 11
T p Side Panel f r WPS ........................................................................................ 12
Relati nship am ng the Devices .................................................................................. 13
What the M dem D es ......................................................................................... 13
What the M dem Needs t D Its J b ..................................................................... 13
C ntact Y ur L cal Cable C mpany ........................................................................ 14
C nnecting the Wireless V ice Gateway t a Single C mputer .......................................... 14
Attaching the Cable TV Wire t the Wireless V ice Gateway ....................................... 15
Installati n pr cedure f r c nnecting t the Ethernet interface ................................... 16
Chapter 2: WEB C nfigurati n ............................................................................................ 17
Accessing the Web C nfigurati n ................................................................................. 17
Overview Web Page Gr up .......................................................................................... 19
Overview ............................................................................................................ 19
Internet Web Page Gr up ........................................................................................... 20
Advanced ........................................................................................................... 20
P rt Mapping ...................................................................................................... 22
Parental C ntr l ................................................................................................... 23
Firewall .............................................................................................................. 24
Firewal event l g ................................................................................................. 25
DMZ H st ........................................................................................................... 26
Dynamic DNS ...................................................................................................... 27
UPnP ................................................................................................................. 28
MAC base Passthr ugh ......................................................................................... 29
Bridge M de ....................................................................................................... 30
Diagn stic .......................................................................................................... 31
eR uter Reset ..................................................................................................... 32

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Wi-Fi Web Page Gr up ............................................................................................... 33
General .............................................................................................................. 33
Schedule ............................................................................................................ 36
WPS .................................................................................................................. 37
MAC Filter ........................................................................................................... 38
Guest Netw rk .................................................................................................... 39
Wi-Fi Clients ........................................................................................................ 42
Reset ................................................................................................................. 43
Wi-Fi insight ........................................................................................................ 44
Settings Web Page Gr up ........................................................................................... 45
Language ........................................................................................................... 45
Passw rd ............................................................................................................ 46
Initial Scan ......................................................................................................... 47
C nfigurati n ...................................................................................................... 48
LAN ................................................................................................................... 49
Rem te Access .................................................................................................... 50
Status Web Page Gr up .............................................................................................. 51
Status ................................................................................................................ 51
V ice Status ........................................................................................................ 52
Upstream ........................................................................................................... 53
D wnstream ....................................................................................................... 54
Event l g ............................................................................................................ 55
Chapter 3: Additi nal Inf rmati n ....................................................................................... 56
Frequently Asked Questi ns ........................................................................................ 56
General Tr ublesh ting ............................................................................................. 57
Service Inf rmati n ................................................................................................... 58
Federal C mmunicati n C mmissi n Interference Statement ............................................ 59

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SAFETY INSTRUCTIONS AND REGULATORY NOTICES
Product Safety Notice
Bef re installing r using the pr duct, read these instructi ns carefully. Be sure t c mply
strictly precauti ns.

Expla atio of risk levels
DANGER
This indicati n is given where there is an immediate danger f death
r seri us injury if the pers n in charge r any third party mishandles
the machine r d es n t av id the danger us situati n when
perating r maintaining the machine.
WARNING
This indicati n is given where there is a p tentiality f r death r
seri us injury if the pers n in charge r any third party mishandles
the machine r d es n t av id the danger us situati n when
perating r maintaining the machine.
CAUTION
This indicati n is given where there is a danger f medium t min r
injury if the pers n in charge r any third party mishandles the
machine r d es n t av id the danger us situati n when perating
r maintaining the machine.

Expla atio of pictorial war i g i d
icatio s a d war i g labels
Pr hibited
It is used t pr hibit its c nduct in handling pr ducts.
Specific pr hibited c ntents are indicated by pictures and sentences in r
near the figure symb l.
Cauti n
It is used t call attenti n t igniti n, electric sh ck, high temperature,
etc. in the handling f pr ducts.
Specific n tes c ntent is indicated by a picture r sentence in r near the
figure symb l.
Instructi n
Used t f rce acti ns based n instructi ns in the handling f pr ducts.
Specific instructi n c ntent is indicated by a picture r sentence in r near
the figure symb l.

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
LIMITATIONS OF LIABILITY
This equipment has been designed f r d mestic use inside a building. In s me
envir nments r circumstances, the use f wireless devices may be pr hibited by
the wner f the building r resp nsible representatives f the rganizati n. If in
d ubt ab ut the p licy applying t the use f wireless devices in an rganizati n
where a specific envir nment (e.g. airp rts), y u sh uld ask f r permissi n t use
the device bef re turn it n. ASKEY assumes n liability f r n n-c mpliance with
regulati ns n the installati n site, and radi interference created vis-à-vis third
parties and due t n n-c mpliance with nati nal regulati ns f r this applicati n.
DANGER
Instructi n
D n t verl ad wall utlet r extensi n c rds as this may increase the
risk f electric sh ck r fire. If the p wer c rd is frayed, replace it with a
new ne.
Instructi n
D n t attempt t c nnect with any c mputer access ry r electr nic
pr duct with ut instructi ns fr m qualified service pers nnel. This may
result in risk f electr nic sh ck r fire.
WARNING
Instructi n
Pr per ventilati n is necessary t prevent the pr duct verheating. D n t
bl ck r c ver the sl ts and penings n the pr duct, which are intended
f r ventilati n and pr per perati n.
Unplug the
p wer plug
When the pr duct is expected t be n t in use f r a peri d f time,
unplug the p wer c rd f the pr duct t prevent it fr m the damage f
st rm r sudden increases in rating.
Unplug the
Accidental penetrati ns f small metal bjects (such as pins, paper clips,
etc.) disc nnect the equipment fr m the mains as s n as p ssible (risk
f electric sh ck) and c ntact y ur Cust mer Service t find ut h w t
pr ceed. D n t rec nnect the pr duct as a f reign bject has n t been
eliminated. Unplug the pr duct immediately if y u n tice it exudes a smell

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p wer plug
f burning r sm ke. Y u sh uld
never pen the unit y urself because
y u c uld be electr cuted.
Pr hibited
D n t place the pr duct near any s urce f heat r exp se it t direct
sunlight.
Water wet
pr hibiti n
D n t exp se the pr duct t m isture. Never spill any liquid n the
pr duct.
Instructi n
Av id c nnecting r using this pr duct during a lightning st rm.
Disturbances transmitted thr ugh the grid and / r teleph ne can cause
electric sh ck in the pr duct and pe ple.
CAUTION
Instructi n
Use nly p wer adapter supplied with the pr duct. This appliance is
designed t perate in the rated v ltage 100~240 VAC.
Instructi n
D n t place this pr duct n unstable stand r table.
Instructi n
This pr duct is designed f r stati nary use in an ffice r a r m in the
h me f r a maximum ambient temperature f 45 ° C (113 ° F).
Instructi n
T all w the disc nnecti n f the device in case f pr blems, make sure
the base f the utlet y u plug the p wer c rd is easily accessible and is
l cated as cl se as p ssible t the equipment.

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Instructi n
Leave 7cm t 10cm ar und the appliance t ensure that pr per
ventilati n gets t it.
Be sure t
c nnect the
gr und wire
The screen f the c axial cable is intended t be c nnected t earth in
the building installati n.
Disassembly
pr hibited
D n t attempt t disassemble r pen c vers f this unit by y urself. N r
sh uld y u attempt t service the pr duct by y urself, which may v id
the user’s auth rity t perate it. C ntact qualified service pers nnel
under the f ll wing c nditi ns:
1. If the p wer c rd r plug is damaged r frayed.
2. If liquid has been spilled int the pr duct.
3. If the pr duct has been exp sed t rain r water.
4. If the pr duct d es n t perate n rmally when the perating
instructi ns are f ll wed.
5. If the pr duct has been dr pped r the cabinet has been
damaged.
6. If the pr duct exhibits a distinct change in perf rmance.
7. If a cable is damaged r frayed pr vided.
8. If the unit is dr pped r damaged in any way.
9. If there is a n ticeable signs f verheating
Unplug the
p wer plug
P wer ff and unplug this pr duct fr m the wall utlet when it is n t in
use r bef re cleaning. Pay attenti n t the temperature f the p wer
adapter. The temperature might be high.
Instructi n
D n t st re the Cable M dem pr duct in excessively h t, c ld r damp
c nditi ns. Operati n Envir nmental:
‧ Operati n Temperature: 0°C ~ 45°C
‧ St rage Temperature: -20°C ~ +70°C
T clean the appliance, use a dry, clean s ft cl th with n cleaning
s lvent r abrasive pr ducts. Clean the ventilati n penings regularly.

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Instructi n
Instructi n
Under n rmal use c nditi n the user shall keep at least 20cm fr m the
Cable M dem pr duct.

CHAPTER 1: CONNECTIO
Cable Modem Overview
Fro t Pa el
The f ll wing illustrati n sh ws the fr nt panel f the
POWER
Indicates the
DS
Indicates the status f
netw rk (
d
US
Indicates the status f
the n
etw rk (
ONLINE
Displays the status f y ur cable c nnecti n.
n cable
c nnecti n is detectedand fully lit when the m dem has
established a c nnecti n with the netw rk and data can be
transferred
LAN1 / 2
In
dicates the state f Ethernet p rts
WI
-
FI
Indicates the traffic n the wireless netw rk
WPS
Indicates the status f
TEL
Indicates the status f the teleph n
LED fr m t p t b tt m.
LED
Status
CHAPTER 1: CONNECTIO
NS AND SETUP
Fig.1-1 Fr nt Panel
The f ll wing illustrati n sh ws the fr nt panel f the
TCG220-E27:
Indicates the
p wer
status.
Indicates the status f
d
ata recepti n by the cable m dem fr m the
d
wnstream traffic)
Indicates the status f
d
ata transmissi n by the cable m dem t
etw rk (
upstream traffic)
Displays the status f y ur cable c nnecti n.
The light is ff when
c nnecti n is detectedand fully lit when the m dem has
established a c nnecti n with the netw rk and data can be
transferred
dicates the state f Ethernet p rts
Indicates the traffic n the wireless netw rk
Indicates the status f
the
WPS.
Indicates the status f the teleph n
e.
Descriptio
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ata recepti n by the cable m dem fr m the
ata transmissi n by the cable m dem t
The light is ff when
c nnecti n is detectedand fully lit when the m dem has
established a c nnecti n with the netw rk and data can be

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POWER
ON
OFF
The device is n.
The device b t fail r n p wer.
DS
Flash
ON
OFF
Scanning D wnstream and trying t link.
D wnstream link OK.
D wnstream is n t linked.
US
Flash
ON
OFF
Scanning Upstream and trying t link.
Upstream link OK.
Upstream is n t linked.
ONLINE
ON
OFF
FLASH
The device is ready f r use. N w y u can link t the internet.
The device is n t link t the internet yet r n t registrati n.
The device is in registrati n pr cess.
LAN
ON
OFF
FLASH
LAN p rt is c nnected t the PC.
LAN p rt is n t c nnected t the PC.
Traffic n the LAN is w rking.
WI-FI
ON
OFF
FLASH
Wi
-
Fi is enabled.
Wi-Fi is disabled.
Wi-Fi traffic is w rking.
WPS
Flash
ON
OFF
WPS pr cess is running r c nnects fail.
WPS c nnect success.
WPS is n t running.
TEL
ON
OFF
FLASH
Ph ne is ready registrati n f r use.
Ph ne is n t able t use.
Ph ne interface is in registrati n pr cess.
Table1-1 LED behavi r

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Rear Pa el
Fig.1-2 Rear Panel
Slot
Descriptio
TEL
Teleph ny RJ
-
11 c nnect r
LAN1 / 2
Ethernet 10/100/1000 Base
-
T RJ
-
45 c nnect r
R
eset
Reset/Reb t this
Cable m dem
C
able
F
-
C nnect r
12VDC
12V
DC
-
IN P wer c nnect r.
Table1-2 Rear Panel descripti n

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Top Side Pa el for WPS
Fig.1-3 T p Side Panel
The butt n is n the T p Side panel f TCG220-E27, y u can l ng press butt n
(m re than 5 sec) enables scanning f r available WPS client device.

Relatio ship amo g the Devices
This illustrati n sh ws a cable c mpany that ffers
PacketCable/Eur -
PacketCable
What the Modem Does
The Wireless V ice Gateway pr vides high
t ll-
quality teleph ne v ice and fax/m dem services ver residential, c mmercial, and
educati n subscribers n public and private netw rks via an existing CATV infrastructure. It
can inter- perate with the
PacketCable
based v ice c mmunicati ns. The IP traffic can transfer between the Wireless V ice Gateway
and DOCSIS/Eur -DOCSIS
c mpliant head
upstream and d wnstream c mmunicati ns.
What the Modem
Needs to Do Its Job

The Right Cable Compa y:
that use cable
TV industry

The I ter et/Telepho y Service Provider (ISP/TSP):
y u access t an Internet Service Pr vider (ISP) and Teleph ny Service Pr vider (TSP).
The ISP is y ur gateway t the Internet and pr vides y u with a pipeline t access
Internet c ntent n the W rld Wide Web (WWW). The TSP pr vides y u with teleph ny
acc
ess t ther m dems r ther teleph ny services ver the Public Switched Teleph ne
Netw rk (PSTN).
Check with y ur cable c mpany t make sure y u have everything y u need t begin; they’ll
kn w if y u need t install special s ftware r re
internet service w rk f r y u.
Relatio ship amo g the Devices
This illustrati n sh ws a cable c mpany that ffers
DOCSIS/Eur -
DOCSIS
PacketCable
c mpliant v ice/data services.
Fig.1-4 C nnecti n verview
The Wireless V ice Gateway pr vides high
-
speed Internet access as well
quality teleph ne v ice and fax/m dem services ver residential, c mmercial, and
educati n subscribers n public and private netw rks via an existing CATV infrastructure. It
PacketCable
c mpliant head-end
equipment and pr vide the IP
based v ice c mmunicati ns. The IP traffic can transfer between the Wireless V ice Gateway
c mpliant head
-
end equipment. The data security secures
upstream and d wnstream c mmunicati ns.
Needs to Do Its Job
The Right Cable Compa y:
Make sure y ur l cal cable c mpany pr vides data services
TV industry
-standard DOCSIS/Eur -DOCSIS
c mpliant techn l gy.
The I ter et/Telepho y Service Provider (ISP/TSP):
Y ur cable c mpany pr vides
y u access t an Internet Service Pr vider (ISP) and Teleph ny Service Pr vider (TSP).
The ISP is y ur gateway t the Internet and pr vides y u with a pipeline t access
Internet c ntent n the W rld Wide Web (WWW). The TSP pr vides y u with teleph ny
ess t ther m dems r ther teleph ny services ver the Public Switched Teleph ne
Check with y ur cable c mpany t make sure y u have everything y u need t begin; they’ll
kn w if y u need t install special s ftware r re
-c nfigure y ur c
mputer t make y ur cable
Page 13 / 59
DOCSIS
and
speed Internet access as well
as c st-effective,
quality teleph ne v ice and fax/m dem services ver residential, c mmercial, and
educati n subscribers n public and private netw rks via an existing CATV infrastructure. It
equipment and pr vide the IP
-
based v ice c mmunicati ns. The IP traffic can transfer between the Wireless V ice Gateway
end equipment. The data security secures
Make sure y ur l cal cable c mpany pr vides data services
c mpliant techn l gy.
Y ur cable c mpany pr vides
y u access t an Internet Service Pr vider (ISP) and Teleph ny Service Pr vider (TSP).
The ISP is y ur gateway t the Internet and pr vides y u with a pipeline t access
Internet c ntent n the W rld Wide Web (WWW). The TSP pr vides y u with teleph ny
ess t ther m dems r ther teleph ny services ver the Public Switched Teleph ne
Check with y ur cable c mpany t make sure y u have everything y u need t begin; they’ll
mputer t make y ur cable

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Co tact Your Local Cable Compa y
Y u will need t c ntact y ur cable c mpany t establish an Internet acc unt bef re y u can
use y ur gateway. Y u sh uld have the f ll wing inf rmati n ready (which y u will find n the
sticker n the gateway):
•The serial number
•The m del number
•The Cable M dem (CM) Media Access C ntr l (MAC) address
•The Terminal Adapter (EMTA) MAC address
•Security inf rmati n: Service Set Identifier (SSID), Encrypti n key / passphrase
(WPA2/PSK by default), channel number. Default values are indicated underneath the
m dem n the sticker.
Please check the followi g with the cable compa y
The cable service t y ur h me supp rts DOCSIS/Eur -DOCSIS c mpliant tw -way
m dem access.
Y ur internet acc unt has been set up. (The Media Terminal Adapter will pr vide data
service if the cable acc unt is set up but n teleph ny service is available.)
Y u have a cable utlet near y ur PC and it is ready f r Cable M dem service.
N te: It is imp rtant t supply p wer t the m dem at all times. Keeping y ur m dem
plugged in will keep it c nnected t the Internet. This means that it will always be ready
whenever y u need.
Importa t I formatio
Y ur cable c mpany sh uld always be c nsulted bef re installing a new cable utlet. D n t
attempt any rewiring with ut c ntacting y ur cable c mpany first.
Please verify the followi g o the Wireless Voice Gateway
The P wer LED sh uld be lighted when plug-in the p wer supply.
Co ecti g the Wireless Voice Gateway to a Si gle Computer
This secti n f the manual explains h w t c nnect y ur Wireless V ice Gateway t the
Ethernet p rt n y ur c mputer and install the necessary s ftware. Please refer t Figure 1-6
t help y u c nnect y ur Digital Cable M dem f r the best p ssible c nnecti n.

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Attachi g the Cable TV Wire to the Wireless Voice Gateway
1. L cate the Cable TV wire. Y u may find it ne f three ways:
a. C nnected directly t a TV, a Cable TV c nverter b x, r VCR. The line will be
c nnected t the jack, which sh uld be labeled either IN, CABLE IN, CATV, CATV IN,
etc.
b. C nnected t a wall-m unted cable utlet.
c. C ming ut fr m under a baseb ard heater r ther l cati n. See Figure 1-5 f r the
wiring example.
Notes:For optimum performa ce, be sure to co ect your Wireless Voice Gateway to the first
poi t the cable e ters your home. The splitter must be rated for at least 1GHz.
Fig.1-5Basic H me Wiring

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I stallatio procedure for co ecti g to the Ether et i terface
F ll w these steps f r pr per installati n.(Please refer t Fig. 1-6)
Plug the c axial cable t the cable wall utlet and the ther end t the m dem’scable
c nnect r.
Note: To e sure a fast registratio of the modem, the coaxial cable must be co ected to
the modem before it is powered o .
Plug the p wer adapter int the s cket f the cable m dem and tw -pin plug in the AC
utlett p wer n the m dem.
Note: O ly use the poweradapter that comes with the modem. Usi g a other power adapter
ca cause damage to the product, a d will void the warra ty.
C nnect an Ethernet cable (direct c nnecti n, see bel w) t the Ethernet p rt at the back f
the c mputer, and the ther end t the ETHERNET p rt n the rear panel f the cable
m dem. The m dem will seek the appr priate cable signal n the cable televisi n netw rk
and g thr ugh the initial registrati n pr cess n its wn. The m dem is ready f r data
transfer after the green LED "Online" is lit c ntinu usly.
Note: the butto "Reset" at the back of the modem is used primarily for mai te a ce.
Fig.1-6 C nnect t the M dem

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CHAPTER 2: WEB CONFIGURATION
T make sure that y u can access the Internet successfully, please check the f ll wing first.
1. Make sure the c nnecti n (thr ugh Ethernet) between the Wireless V ice Gateway and
y ur c mputer is OK.
2. Make sure the TCP/IP pr t c l is set pr perly.
3. Subscribe t a Cable C mpany.
Accessi g the Web Co figuratio
The Wireless Voice Gateway ffers l cal management capability thr ugh a built-in HTTP
server and a number f diagn stic and c nfigurati n web pages. Y u can c nfigure the
settings n the web page and apply them t the device.
Once y ur h st PC is pr perly c nfigured; please pr ceed as f ll ws:
1. Start y ur web br wser and type the private IP address f the Wireless V ice Gateway
n the URL field: 192.168.100.1 or 192.168.1.1
2. After c nnecting t the device, y u will be pr mpted t enter username and passw rd.
By default, the username is "admi " and passw rd is "Cl@r0".
Fig.2-1 L gin dial gue
Note: If forget your user ame a d password, you may Press "Reset" butto o the rear
pa el more tha 5seco ds to restore the user ame a d password to default.

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If y u l gin successfully, the main page will appear. “
Y u can change the display language t “English” r “Españ l” n the t p f the page.
Fig. 2-2 Switch Language

Overview Web Page Group
Overview
The Overview page is the start page. Y u c uld
Setting, Status)
This page display Wi-Fi
, ETHERNET and V IP c nnecti n status. Y u c uld click the ic ns
, and will lead
The Overview page is the start page. Y u c uld
switch t ther page
s.
, ETHERNET and V IP c nnecti n status. Y u c uld click the ic ns
t Wi-Fi, LAN and V IP status pages.
Fig.2-3 Overview
Page 19 / 59
s.
(e.g., Internet, Wi-Fi,
, ETHERNET and V IP c nnecti n status. Y u c uld click the ic ns

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I ter et Web Page Group
Adva ced
This page all ws y u t c nfigurati n f advanced features f the Wireless V ice Gateway.
Fig.2-4 Internet\Advanced
WAN Blocki g prevents thers n the WAN side fr m being able t ping y ur gateway.
With WAN Bl cking enabled, y ur gateway will n t resp nd t pings it receives,
effectively “hiding” y ur gateway.
Ipsec PassThrough enables IpSec type packets t pass WAN  LAN. IpSec (IP
Security) is a security mechanism used in Virtual Private Netw rks (VPNs).
PPTP PassThrough enables PPTP type packets t pass WAN  LAN. PPTP (P int t
P int Tunneling Pr t c l) is an ther mechanism s metimes used in VPNs.