Askey TCG310 User manual

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TCG310
USER MANUAL

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SAFETY INSTRUCTIONS AND REGULATORY NOTICES.................................................................5
Chapter 1: Connections and Setup .......................................................................................................10
Cable Mode Overview .......................................................................................................................................... 10
Front Panel ...................................................................................................................... 10
Rear Panel ....................................................................................................................... 12
Botto Side Panel for TEL ................................................................................................. 13
Wall Mounting .................................................................................................................. 14
Relationship a ong the Devices ........................................................................................................................... 15
What the Mode Does ...................................................................................................... 15
What the Mode Needs to Do Its Job ................................................................................. 15
Contact Your Local Cable Co pany ..................................................................................... 16
Connecting the Wireless Voice Gateway to a Single Co puter ..................................................................... 16
Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 17
Installation procedure for connecting to the Ethernet interface ............................................... 18
Telephone or Fax Connection ............................................................................................. 19
Chapter 2: WEB Configuration...............................................................................................................20
Accessing the Web Configuration ......................................................................................................................... 20
Overview Web Page Group .................................................................................................................................... 22
Overview ......................................................................................................................... 22
Internet Web Page Group ...................................................................................................................................... 23
Advanced ........................................................................................................................ 23
Port Mapping.................................................................................................................... 24
Parental Control ................................................................................................................ 25
Firewall ........................................................................................................................... 26
IP Filtering ....................................................................................................................... 27
DMZ Host ........................................................................................................................ 28
Dyna ic DNS ................................................................................................................... 29
DNS Cache....................................................................................................................... 30
UPnP ............................................................................................................................... 31
RIP Setup ........................................................................................................................ 32
Diagnostic ........................................................................................................................ 33
MAC base Passthrough ...................................................................................................... 34

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Wi-Fi Web Page Group ............................................................................................................................................ 35
General ........................................................................................................................... 35
WPS ................................................................................................................................ 39
MAC Filter ........................................................................................................................ 40
Reset .............................................................................................................................. 41
Settings Web Page Group ...................................................................................................................................... 42
Language ........................................................................................................................ 42
Password ......................................................................................................................... 43
Configuration ................................................................................................................... 44
LAN ................................................................................................................................ 45
Internet Ti e ................................................................................................................... 46
LED ................................................................................................................................ 47
USB Web Page Group .............................................................................................................................................. 48
USB Basic ........................................................................................................................ 48
Media Server .................................................................................................................... 49
CPUS Server ..................................................................................................................... 50
MoCA Web Page Group ........................................................................................................................................... 51
MoCA .............................................................................................................................. 51
Status Web Page Group .......................................................................................................................................... 52
Status ............................................................................................................................. 52
Voice Status ..................................................................................................................... 53
Upstrea ......................................................................................................................... 54
Downstrea .................................................................................................................... 55
Event log ......................................................................................................................... 56
Spectru Analyzer ............................................................................................................ 57
Chapter 3: Additional Infor ation ........................................................................................................58
Frequently Asked Questions .................................................................................................................................. 58
General Troubleshooting ......................................................................................................................................... 59
Service Infor ation ................................................................................................................................................. 60
Federal Co unication Co ission Interference State ent ....................................................................... 61
Industry Canada state ent: .................................................................................................................................. 63
CAUTION for UL (Check caution label on gift box) .......................................................................................... 65

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SAFETY INSTRUCTIONS AND REGULATORY NOTICES
Product Safety Notice
Before installing or using the product, read these instructions carefully. Be sure to co ply
strictly precautions.

Expla atio of risk levels
DANGER
This indication is given where there is an i ediate danger of death
or serious injury if the person in charge or any third party ishandles
the achine or does not avoid the dangerous situation when
operating or aintaining the achine.
WARNING
This indication is given where there is a potentiality for death or
serious injury if the person in charge or any third party ishandles
the achine or does not avoid the dangerous situation when
operating or aintaining the achine.
CAUTION
This indication is given where there is a danger of ediu to inor
injury if the person in charge or any third party ishandles the
achine or does not avoid the dangerous situation when operating
or aintaining the achine.

Expla atio of pictorial war i g i di
catio s a d war i g labels
Prohibited
It is used to prohibit its conduct in handling products.
Specific prohibited contents are indicated by pictures and sentences in or
near the figure sy bol.
Caution
It is used to call attention to ignition, electric shock, high te perature,
etc. in the handling of products.
Specific notes content is indicated by a picture or sentence in or near the
figure sy bol.
Instruction
Used to force actions based on instructions in the handling of products.
Specific instruction content is indicated by a picture or sentence in or near
the figure sy bol.

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
LIMITATIONS OF LIABILITY
This equip ent has been designed for do estic use inside a building. In so e
environ ents or circu stances, the use of wireless devices ay be prohibited by
the owner of the building or responsible representatives of the organization. If in
doubt about the policy applying to the use of wireless devices in an organization
where a specific environ ent (e.g. airports), you should ask for per ission to use
the device before turn it on. ASKEY assu es no liability for non-co pliance with
regulations on the installation site, and radio interference created vis-à-vis third
parties and due to non-co pliance with national regulations for this application.
DANGER
Instruction
Do not overload wall outlet or extension cords as this ay increase the
risk of electric shock or fire. If the power cord is frayed, replace it with a
new one.
Instruction
Do not atte pt to connect with any co puter accessory or electronic
product without instructions fro qualified service personnel. This ay
result in risk of electronic shock or fire.
WARNING
Instruction
Proper ventilation is necessary to prevent the product overheating. Do not
block or cover the slots and openings on the product, which are intended
for ventilation and proper operation.
Unplug the
power plug
When the product is expected to be not in use for a period of ti e,
unplug the power cord of the product to prevent it fro the da age of
stor or sudden increases in rating.
Unplug the
Accidental penetrations of s all etal objects (such as pins, paper clips,
etc.) disconnect the equip ent fro the ains as soon as possible (risk
of electric shock) and contact your Custo er Service to find out how to
proceed. Do not reconnect the product as a foreign object has not been
eli inated. Unplug the product i ediately if you notice it exudes a s ell

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power plug
of burning or s oke. You should never open the unit yourself because
you could be electrocuted.
Prohibited
Do not place the product near any source of heat or expose it to direct
sunlight.
Water wet
prohibition
Do not expose the product to oisture. Never spill any liquid on the
product.
Instruction
Avoid connecting or using this product during a lightning stor .
Disturbances trans itted through the grid and / or telephone can cause
electric shock in the product and people.
CAUTION
Instruction
Use only power adapter supplied with the product. This appliance is
designed to operate in the rated voltage 90~100 VAC.
Instruction
Do not place this product on unstable stand or table.
Instruction
This product is designed for stationary use in an office or a roo in the
ho e for a axi u a bient te perature of 40 ° C (104 ° F).
Instruction
To allow the disconnection of the device in case of proble s, ake sure
the base of the outlet you plug the power cord is easily accessible and is
located as close as possible to the equip ent.

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Instruction
Leave 7c to 10c around the appliance to ensure that proper
ventilation gets to it.
Be sure to
connect the
ground wire
The screen of the coaxial cable is intended to be connected to earth in
the building installation.
Disasse bly
prohibited
Do not atte pt to disasse ble or open covers of this unit by yourself. Nor
should you atte pt to service the product by yourself, which ay void
the user’s authority to operate it. Contact qualified service personnel
under the following conditions:
1. If the power cord or plug is da aged or frayed.
2. If liquid has been spilled into the product.
3. If the product has been exposed to rain or water.
4. If the product does not operate nor ally when the operating
instructions are followed.
5. If the product has been dropped or the cabinet has been
da aged.
6. If the product exhibits a distinct change in perfor ance.
7. If a cable is da aged or frayed provided.
8. If the unit is dropped or da aged in any way.
9. If there is a noticeable signs of overheating
Unplug the
power plug
Power off and unplug this product fro the wall outlet when it is not in
use or before cleaning. Pay attention to the te perature of the power
adapter. The te perature ight be high.
Instruction
Do not store the Cable Mode product in excessively hot, cold or da p
conditions. Operation Environ ental:
‧ Operation Te perature: 5°C ~ 40°C
‧ Storage Te perature: -20°C ~ +70°C
To clean the appliance, use a dry, clean soft cloth with no cleaning
solvent or abrasive products. Clean the ventilation openings regularly.

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Instruction
Instruction
Under nor al use condition the user shall keep at least 20c fro the
Cable Mode product.

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CHAPTER 1: CONNECTIONS AND SETUP
Cable Modem Overview
Fro t Pa el
Fig. 1-1 Front Panel
POWER
Indicates the
power
status.
ONLINE
Displays the status of your cable connection.
The light is off when no cable
connection is detected and fully lit when the ode has established a
connection with the network and data can be transferred.
ETHERNET
In
dicates the state of Ethernet ports
.
Wi
-
Fi
Indicates the traffic on the wireless network
.
TEL
1 / 2 Indicates the status of the telephone ports.
MoCA
Indicates the status of the
MoCA
functionality
.

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LED fro top to botto .
LED
Status
Descriptio
POWER
ON
OFF
The device is on.
The device boot fail or no power.
ONLINE
ON
OFF
FLASH
The device is ready for use. Now you can link to
the internet.
The device is not link to the internet yet or not registration.
The device is in registration process.
ETHERNET
ON
OFF
FLASH
LAN port is connected to the PC.
LAN port is not connected to the PC.
Traffic on the LAN is working.
Wi-Fi
ON
OFF
FLASH
Wi
-
Fi is enabled.
Wi-Fi is disabled.
Wi-Fi traffic is working.
TEL 1 / 2
ON
OFF
FLASH
Phone is ready registration for use.
Phone is not able to use.
Phone interface is in registration process.
MoCA
ON
OFF
FLASH
MoCA
is enabled.
MoCA is disabled.
MoCA traffic is working.
Table 1-1 LED behavior

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Rear Pa el
Fig. 1-2 Rear Panel
Slot Descriptio
WPS Enables scanning for available WPS client device
USB USB 3.0 host connector (software upgrade only)
RESET Reset/Reboot this Cable ode
LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector
CABLE RF F-Connector
12VDC 12V DC-IN Power connector.
Table 1-2 Rear Panel description

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Bottom Side Pa el for TEL
Fig. 1-3 Botto Side Panel
The TEL 1 / 2 on the Botto Side panel of TCG310, you can use telephony RJ-11
Connector.

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Wall Mou ti g
The nu ber of the screw 2 pcs.
Direction for wall ounting: Tuner downward or leftward or rightward.
Di ension for the screw: dia eter: 3.5 ; length: 30 .
There are 2 slots on the side of the CABLE MODEM that can be used for wall ounting.
Note: Whe wall mou ti g the u it. E sure that it is withi reach of the power outlet.
Fig. 1-4 Wall Mounting
To do this:
1. For the cable ode , ensure that the wall you use is s ooth, flat, dry and sturdy
and use the 2 screws holes.
2. The unit can be to use solid concrete wall and/or hard wood wall.

Relatio ship amo g the Devices
This illustration shows a cable co pany that offers
PacketCable/Euro-PacketCable
co pliant voice/data
What the Modem Does
The Wireless Voice Gateway provides high
quality telephone voice and fax/ ode services over residential, co ercial, and education
subscribers on public and private networks via an existing CATV infras
operate with the PacketCable
co pliant head
co unications. The IP traffic can transfer between the Wireless Voice Gateway and
DOCSIS/Euro-DOCSIS
co pliant head
downstrea co unications.
What the Modem Needs to Do Its Job

The Right Cable Compa y:
services that use cable
TV industry
PacketCable/Euro-
PacketCable

The I ter et/Telepho y Service Provider (ISP/TSP):
provides you access to an Internet Service Provider (ISP) and Telephony Service Provider
(TSP). The ISP is your gateway to the Internet
access Internet content on the World Wide Web (WWW). The TSP provides you with
telephony access to other ode s or other telephony services over the Public Switched
Telephone Network (PSTN).
Check with your cable co pan
y to ake sure you have everything you need to begin; they’ll
know if you need to install special software or re
internet service work for you.
Relatio ship amo g the Devices
This illustration shows a cable co pany that offers
DOCSIS/Euro-
DOCSIS
co pliant voice/data
services.
Fig. 1-5 Connection overview
The Wireless Voice Gateway provides high
-
speed Internet access as well as cost
quality telephone voice and fax/ ode services over residential, co ercial, and education
subscribers on public and private networks via an existing CATV infras
tructure. It can inter
co pliant head
-
end equip ent and provide the IP
co unications. The IP traffic can transfer between the Wireless Voice Gateway and
co pliant head
-end equip ent. The data sec
urity secures upstrea and
What the Modem Needs to Do Its Job
The Right Cable Compa y:
Make sure your local cable co pany provides data
TV industry
-standard DOCSIS/Euro-
DOCSIS
PacketCable
co pliant technology.
The I ter et/Telepho y Service Provider (ISP/TSP):
Your cable co pany
provides you access to an Internet Service Provider (ISP) and Telephony Service Provider
(TSP). The ISP is your gateway to the Internet
and provides you with a pipeline to
access Internet content on the World Wide Web (WWW). The TSP provides you with
telephony access to other ode s or other telephony services over the Public Switched
Telephone Network (PSTN).
y to ake sure you have everything you need to begin; they’ll
know if you need to install special software or re
-
configure your co puter to ake your cable
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DOCSIS
and
speed Internet access as well as cost
-effective, toll-
quality telephone voice and fax/ ode services over residential, co ercial, and education
tructure. It can inter
-
end equip ent and provide the IP
-based voice
co unications. The IP traffic can transfer between the Wireless Voice Gateway and
urity secures upstrea and
Make sure your local cable co pany provides data
DOCSIS
co pliant and
Your cable co pany
provides you access to an Internet Service Provider (ISP) and Telephony Service Provider
and provides you with a pipeline to
access Internet content on the World Wide Web (WWW). The TSP provides you with
telephony access to other ode s or other telephony services over the Public Switched
y to ake sure you have everything you need to begin; they’ll
configure your co puter to ake your cable

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Co tact Your Local Cable Compa y
You will need to contact your cable co pany to establish an Internet account before you can
use your gateway. You should have the following infor ation ready (which you will find on the
sticker on the gateway):
•The serial nu ber
•The odel nu ber
•The Cable Mode (CM) Media Access Control (MAC) address
•The Ter inal Adapter (EMTA) MAC address
•Security infor ation: Service Set Identifier (SSID), Encryption key / passphrase
(WPA2-PSK by default), channel nu ber. Default values are indicated underneath the
ode on the sticker.
Please check the followi g with the cable compa y
The cable service to your ho e supports DOCSIS/Euro-DOCSIS co pliant two-way
ode access.
Your internet account has been set up. (The Media Ter inal Adapter will provide data
service if the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Mode service.
Note: It is i portant to supply power to the ode at all ti es. Keeping your ode plugged
in will keep it connected to the Internet. This eans that it will always be ready whenever you
need.
Importa t I formatio
Your cable co pany should always be consulted before installing a new cable outlet. Do not
atte pt any rewiring without contacting your cable co pany first.
Please verify the followi g o the Wireless Voice Gateway
The Power LED should be lighted when plug-in the power supply.
Co ecti g the Wireless Voice Gateway to a Si gle Computer
This section of the anual explains how to connect your Wireless Voice Gateway to the
Ethernet port on your co puter and install the necessary software. Please refer to Figure 1-7
to help you connect your Digital Cable Mode for the best possible connection.

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Attachi g the Cable TV Wire to the Wireless Voice Gateway
1. Locate the Cable TV wire. You ay find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be
connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN,
etc.
b. Connected to a wall- ounted cable outlet.
c. Co ing out fro under a baseboard heater or other location. See Figure 1-6 for the
wiring exa ple.
Notes: For optimum performa ce, be sure to co ect your Wireless Voice Gateway to the first poi t
the cable e ters your home. The splitter must be rated for at least 1GHz.
Fig. 1-6 Basic Ho e Wiring

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I stallatio procedure for co ecti g to the Ether et i terface
Follow these steps for proper installation. (Please refer to Fig. 1-7)
Plug the coaxial cable to the cable wall outlet and the other end to the ode ’s cable
connector.
Note: To e sure a fast registratio of the modem, the coaxial cable must be co ected to
the modem before it is powered o .
Plug the power adapter into the socket of the cable ode and two-pin plug in the AC outlet to
power on the ode .
Note: O ly use the power adapter that comes with the modem. Usi g a other power
adapter ca cause damage to the product, a d will void the warra ty.
Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of
the co puter, and the other end to the ETHERNET port on the rear panel of the cable ode .
The ode will seek the appropriate cable signal on the cable television network and go
through the initial registration process on its own. The ode is ready for data transfer after
the green LED "ONLINE" is lit continuously.
Note: the butto "RESET" at the back of the modem is used primarily for mai te a ce.
Fig. 1-7 Connect to the Mode

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Telepho e or Fax Co ectio
When properly connected, ost telephony devices can be used with the Wireless Voice
Gateway just as with a conventional telephone service. To ake a nor al telephone call, pick
up the handset; listen for a dial tone, then dial the desired nu ber. For services such as call
waiting, use the hook switch (or FLASH button) to change calls. The following procedures
describe so e of the possible connection sche es for using telephony devices with the
Wireless Voice Gateway.
1. Connect a standard phone line cord directly fro the phone (fax achine, answering
achine, caller ID box, etc.) to one of the TEL jacks on the Wireless Voice Gateway.
2. If there is a phone line in your ho e which is NOT connected to another telephone service
provider, connect a standard phone line cord fro a jack on this line to one of the TEL jacks
of the Wireless Voice Gateway. Connect a standard phone line cord directly fro the phone
(fax achine, answering achine, caller ID box, etc.) to one of the other jacks in the house
that uses that line.
3. If you have a ulti-line telephone, connect a standard phone line cord (not an RJ-14 type
line cord) fro the phone to the TEL jacks on the Wireless Voice Gateway. (Other phones
can be added to each line by using standard phone line splitters.)

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CHAPTER 2: WEB CONFIGURATION
To ake sure that you can access the Internet successfully, please check the following first.
1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and
your co puter is OK.
2. Make sure the TCP/IP protocol is set properly.
3. Subscribe to a Cable Co pany.
Accessi g the Web Co figuratio
The Wireless Voice Gateway offers local anage ent capability through a built-in HTTP
server and a nu ber of diagnostic and configuration web pages. You can configure the settings
on the web page and apply the to the device.
Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice
Gateway on the URL field: 192.168.100.1
2. After connecting to the device, you will be pro pted to enter userna e and
password. By default, the userna e is "user" and password is "user".
Fig2-1 Login dialogue
Note: If forget your user ame a d password, you may Press "Reset" butto o the rear
pa el more tha 5seco ds to restore the user ame a d password to default.