
18 19
www.aspirecare.com.au
10. WARRANTY & SERVICE
AIDACARE warrants its products to be free from material- and workmanship-related
defects under normal use and service. From the date of purchase, within the period
stated below, we shall repair or replace without cost to the original customer, any part
assembly or portion thereof which shall be returned to AIDACARE and deemed to be
defective by our own inspection.
1. Star Mover Frame and all Parts - 2 years
WARRANTY IS CONTINGENT UPON ANNUAL SERVICING BEING COMPLETED FOR
THE LENGTH OF THE WARRANTY PERIOD.
AIDACARE cannot be held responsible for any personal injury, damage to the Star
Mover or damage to property resulting from improper or unsafe use of the product.
No warranty claim shall apply where the product or any part thereof has been
modified, varied, altered or damaged either accidentally or through improper or
negligent use.
No warranty claim shall apply where the patient mover has been repaired or serviced
by parties other than those accredited and/or approved by Aidacare.
ALL WARRANTIES MADE ARE BACK TO BASE WARRANTIES MEANING THAT ANY
PARTS OR WHOLE STAR MOVERS REQUIRING REPAIR NEED TO BE RETURNED
TO THE NEAREST AIDACARE SERVICE CENTRE AT THE CUSTOMER’S EXPENSE
– PLEASE CONTACT AIDACARE FOR A CURRENT LIST OF SERVICE CENTRE
LOCATIONS .
SPARE PARTS
SPARE PARTS LIST AVAILABLE UPON REQUEST FROM
AIDACARE ON 1300 130 122 or www.aspirecare.com.au
11. TROUBLESHOOTING
WARNING: TROUBLESHOOTING SHOULD ONLY BE CARRIED OUT BY AIDACARE
AUTHORISED SERVICE TECHNICIANS.
The following is a guideline only to general troubleshooting.
PROBLEM POTENTIAL FAULT ACTION
Castors are not moving
smoothly over carpet or other
surfaces.
Build up of material in castor
housing.
Clean castors thoroughly.
Castors not sitting flat on the
floor.
Castor may be lodged
incorrectly in mount point.
Remove unit from service and
contact Aidacare immediately
for inspection and possible
castor replacement.
Seat and Knee Pads are not
swiveling.
Connection points could have
become loose or unsecured.
Remove unit from service and
contact Aidacare immediately
for inspection and possible
castor replacement.
Leg operation is not
functioning when engaging
foot pedals.
Build up of material in leg
opening mechanism.
Clean thoroughly. If problem
persists, contact Aidacare
for inspection.