10. WARRANTY & SERVICE
AIDACARE warrants its products to be free from defects in materials and
workmanship under normal use and service and will within the period stated below,
from the date of purchase, repair or replace without cost to the original customer, any
part assembly or portion thereof which shall be returned to AIDACARE and from OUR
inspection shows to be defective.
1. Patient Mover Frame & all parts - 2 years
WARRANTY IS CONTINGENT UPON ANNUAL SERVICING BEING COMPLETED FOR
THE LENGTH OF THE WARRANTY PERIOD.
AIDACARE cannot be held responsible for any personal injury, damage to the patient
mover or damage to property as a result of the improper or unsafe use of the product.
No warranty claim shall apply where the product or any part thereof has been
modified, varied, altered or damaged either accidentally or through improper or
negligent use.
No warranty claim shall apply where the patient mover is repaired or serviced by
parties other than those accredited and or approved by Aidacare.
ALL WARRANTIES MADE ARE BACK TO BASE WARRANTIES MEANING THAT ANY
PARTS OR WHOLE LIFTERS REQUIRING REPAIR NEED TO BE RETURNED TO THE
NEAREST AIDACARE SERVICE CENTRE AT THE CUSTOMER’S EXPENSE – PLEASE
CONTACT AIDACARE FOR A CURRENT LIST OF SERVICE CENTRE LOCATIONS.
SPARE PARTS
SPARE PARTS LIST AVAILABLE UPON REQUEST FROM
AIDACARE ON 1300 130 122 or www.aidacarelifters.com.au
11. TROUBLESHOOTING
WARNING: TROUBLESHOOTING SHOULD ONLY BE CARRIED OUT BY AIDACARE
AUTHORISED SERVICE TECHNICIANS.
The following is a guideline only to general troubleshooting.
PROBLEM POTENTIAL FAULT ACTION
Castors are not moving
smoothly over carpet or other
surfaces.
Build up of material in castor
housing.
Clean castors thoroughly.
Castors not sitting flat on the
floor.
Castor may be lodged
incorrectly in mount point.
Remove unit from service and
contact Aidacare immediately
to have unit inspected and
possible castor replaced.
Seat and Knee Pads are not
swiveling.
Connection points could have
become loose or unsecured.
Remove unit from service and
contact Aidacare immediately
to have unit inspected and
possible pad replaced.
Leg operation is not
functioning when engaging
foot pedals.
Build up of material in leg
opening mechanism.
Clean thoroughly, if problem
still persists contact Aidacare
to have inspection carried out.