AstroNova QuickLabel QL800 User manual

QL-800 User Guide

QL-800 User Guide
Part Number 22834649-EN-E
Revision 1.6
5/2018
QuickLabel, An AstroNova™ Division
World Headquarters
600 East Greenwich Ave., West Warwick, RI 02893
Tel: [phone] Fax: [phone]
E-mail: [email protected]
www.QuickLabel.com
Technical Support
Tel: [phone]
E-mail: [e-mail]
www.QuickLabel.com/support/

© 2018 AstroNova, Inc. All Rights Reserved
This manual is copyrighted with all rights reserved. No part of this manual may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any
form by any means without written permission of QuickLabel.
Trademarks
QL-800® and Custom QuickLabel Omni® are registered trademarks of AstroNova, Inc.
Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems, Inc.
Corel® is a registered trademark of Corel Corporation.
Microsoft® Windows® 7, Windows® 8, and Windows® 10 are registered trademarks of
Microsoft Corporation.
Goo Gone® is a registered trademark of Weiman Products, LLC.
QL-800 Limited Warranty
QuickLabel, An AstroNova Division, warrants all components of this product, except wear parts
andconsumables,againstdefectsinmaterialsorworkmanshipfor a period of one (1) year from
the date of original purchase. Wear parts include the transport unit, maintenance roller,
maintenance cartridge, cutter blades and the like. Consumables include ink cartridges and
labels, which are covered under a separate warranty. If the customer discovers a defect, this
defect must be reported promptly to QuickLabel or an authorized QuickLabel dealer.
QuickLabel will, at its option, repair the printer or repair or replace its defective component(s)
at no additional charge. Repair parts and replacement parts will be furnished on an exchange
basis and will be either reconditioned or new. The customer is responsible for freight to return
the printer or component to our factory or authorized service center. We will ship the repaired
or replaced printer or component back to you via standard ground freight service. All replaced
parts become the property of QuickLabel. Travel, freight and other expenses related to
warranty repairs are not covered.
In the first year of product ownership, you may be covered by a separate Customer Support
Agreement purchased from or issued by QuickLabel or an authorized QuickLabel dealer. In
such a case, you would be entitled to an on-site installation and/or training visit. Otherwise,
Customer Support Agreements and renewals are available for purchase and provide on-site
support.
This warranty is void if the product has been damaged by accident, abuse, neglect or
misapplication or by the use of incompatible consumables or parts, or if the product has been
improperly installed, or if the product has been modified without the express written permission
of QuickLabel. QuickLabel is not responsible for products lost or damaged in transit.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held liable
for any direct, indirect, special, incidental, or consequential damages, whether based on a
contract, tort, or any other legal theory and whether advised of the possibility of such damages.

Ink Limited Warranty
This warranty covers QuickLabel QL-800 ink cartridge sold by QuickLabel.
Each QL-800 ink cartridge is warranted to be free from defects in materials and workmanship
for up to 24 months from the date of manufacture if in original unopened packaging, or up to 3
months after installation, whichever occurs first. This warranty applies only to the ink cartridges
as used in the QuickLabel QL-800 printing system.
If the customer suspects a defect in a QL-800 ink cartridge, the customer must notify
QuickLabel or an authorized QuickLabel dealer within the warranty period. Upon return of the
ink cartridge and QuickLabel's verification of the defect, QuickLabel will, at its option, either:
1. Replace the defective ink cartridge; or,
2. If the customer has used the ink, pro-rate the price of a new ink based upon the estimated
life remaining for the ink, as reported by the QL-800 system. The QL-800 provides the
estimated life remaining, and QuickLabel may obtain this information from the system remotely
or request the customer to furnish this information.
This warranty does not cover QL-800 ink cartridges that have been emptied, refilled,
remanufactured, modified, refurbished, misused, or tampered with, or that have expired, or
when used to print on label or tag media that is not compatible with the QL-800.
This warranty is void if the QL-800 ink cartridge has been damaged by accident, abuse, neglect
or misapplication, if the product has been improperly installed or maintained, if the product has
been used outside of its environmental specifications, or if the product has been modified
without the express written permission of QuickLabel.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held liable
for any direct, indirect, special, incidental, or consequential damages, whether based on a
contract, tort, or any other legal theory and whether advised of the possibility of such damages.
Printhead Limited Warranty
QuickLabel warrants the printhead from the date of purchase for a period of 90 days or for
250,000 inches of printing, whichever comes first, contingent upon the use of QuickLabel ink
and labels. The QL-800 printhead is calibrated for use with QuickLabel ink and labels and
performs optimally only when used with these materials. This specific printhead warranty does
not apply to printheads damaged by accident, abuse, neglect, misapplication or the like. This
warranty is void if the producthasbeen damagedbyaccident,abuse,neglectormisapplication,
or if the product has been improperly installed, or if the product has been modified without the
express written permission of QuickLabel.
ICC Profile
ICC Profile Powered by X-Rite Incorporated
Obtaining Service
To obtain warranted service, please contact QuickLabel Technical Support through one of the
Factory Sales and Service Centers.

Contact Information
World Headquarters
600 East Greenwich Ave.
West Warwick, RI 02893 USA
Toll-Free: 877-757-7978 | Tel: [phone]
quicklabel.com
European Headquarters
Waldstrasse 70
63128 Dietzenbach | Germany
Tel: [phone]
quicklabel.de
Canada
3505 Rue Isabelle
Suite O
Brossard, QC J4Y 2R2
Tel: [phone]
quicklabel.ca
Latin America
Av Insurgentes Sur No 1602, 4º Piso
Suite 467
Col. Credito Constructor
Ciudad de Mexico CDMX 03940
Mexico
Tel: [phone]
quicklabel.com/es
Denmark
Marielundvej 46A, 2.
2730 Herlev
Tel: [phone]
trojanlabel.com
France
Parc Euclide
ZA la Clef de St Pierre
10A Rue Blaise Pascal
78990 Elancourt
Tel: [phone]
quicklabel.fr
United Kingdom
A5 Westacott Business Centre
Westacott Way, Maidenhead
Berkshire, SL6 3RT
Tel: [phone]
quicklabel.co.uk

China
1F, Bldg2#,
458 North Fu Te Road,
Shanghai Waigaoqiao F.T.Z., 200131
Tel: [phone]
quicklabel.cn
Ownership Information
Congratulations and thank you for your business. Your purchase of a QuickLabel digital label
printer is an investment in production flexibility and packaging efficiency. Please record the
model number and serial number of your product.
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protectionagainstinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,and
can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.

RoHS2 Compliance
The QL-800 Label Printer does not contain the substances specified within ANNEX II of
“Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the
restriction of the use of certain hazardous substances in electrical and electronic equipment
(RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls
(PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum
concentration values tolerated by weight in homogeneous materials, except for the exemptions
set in ANNEX Ill of the Directive and its amendments.
This information is offered in good faith to the best of our knowledge, but is subject to revision
as new information becomes available.
WEEE Directive
European Union (and EEA) only.
These symbols indicate that this product is not to be disposed of with your household waste,
according to the WEEE Directive (2002/96/EC), the Battery Directive (2006/66/EC) and/or your
national laws implementing those Directives.
If a chemical symbol is printed beneath the symbol shown above, in accordance with the
Battery Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium, Pb = Lead)
is present in this battery or accumulator at a concentration above an applicable threshold
specified in the Battery Directive.
This product should be handed over to a designated collection point, e.g., on an authorized
one-for-one basis when you buy a new similar product or to an authorized collection site for
recycling waste electrical and electronic equipment (EEE) and batteries and accumulators.
Improper handling of this type of waste could have a possible impact on the environment and
human health due to potentially hazardous substances that are generally associated with EEE.
Your cooperation in the correct disposal of this product will contribute to the effective usage of
natural resources.
For more information about the recycling of this product, please contact your local city office,
waste authority, approved scheme or your household waste disposal service.
(EEA: Norway, Iceland and Liechtenstein)

WEEE Compliance - India only
This product is not to be disposed of with your household waste, according to the e-waste
(Management and Handling) Rules, 2011. This product should be handed over to a designated
collection point, e.g., to anauthorized collection site for recyclingwasteelectricalandelectronic
equipment (EEE). Improper handling of this type of waste could have a possible negative
impact on the environment and human health dueto potentially hazardous substances that are
generally associated with EEE. At the same time, your cooperation in the correct disposal of
this product will contribute to the effective usage of natural resources. For more information
regarding return and recycling of WEEE products, please contact QuickLabel.
Also, this product complies with the “India E-waste Rule 2011” and prohibits use of lead,
mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 % by weight and 0.01 % by weight forCadmium, except for the
exemptions set in Schedule ll of the Rule.
Battery - For CA, USA only
Included battery contains Perchlorate Material ---- special handling may apply.
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate for details.

Declaration of Conformity
Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità
ID DoC-22834649
Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore
AstroNova, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA
Model No.
Modele No.
Model Nr.
Modello No.
QL-800, QL-800 w/ Rewinder
Description of Products
Description des produits
Produktbeschreibungen
Descrizione dei Prodotti
Color Label Printer
Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità
FCC 47CFR Part 15 Subpart B (3/2017)
IC ICES-003:2016 Ed.6
EN 55032 ED 2:2015
EN 55024:2010 + AMD1:2015
IEC 60950-1:2005 (Second Edition) + Am 1:2009 + Am 2:2013
EN 60950-1:2006/A11:2009/A1:2010/A12:2011/A2:2013
ANSI/UL 60950-1:2007 Ed.2 +R:14Oct2014
CSA C22.2#60950-1:2007 Ed.2+A1;A2
Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato
2014/30/EU
2014/35/EU
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.
Steven Holbrook
Quality Assurance Manager
AstroNova, Inc.
CE Label First Affixed Date: 16 Date of issue: 10/6/2017
Place of issue: West Warwick, RI
European Contact: Your local AstroNova, Inc. Sales and Service Office.
FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt
Tel: [phone], Fax: [phone]
GERMANY - Waldstraße 70, D-63128 Dietzenbach
Tel. [phone], Fax: [phone]
UNITED KINGDOM - Westacott Way, Maidenhead Berkshire, SL6 3RT
Tel: [phone] • Fax: [phone]

QL-800 User Guide 11
Contents
Chapter 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About the QL-800 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation and Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking the Included Parts . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Before Installing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . 22
Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Powering On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the Printer Driver (USB) . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the Printer Driver (Network) . . . . . . . . . . . . . . . . . . . . . . 25
Changing Printer Networking Settings . . . . . . . . . . . . . . . . . . . . . 26
Using the After Shipping Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Preparing the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . . 27
Installing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Installing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Loading and Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Loading Media with Manual Feed Mode . . . . . . . . . . . . . . . . . . . . 33
Unloading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Working with Wide Gap Media . . . . . . . . . . . . . . . . . . . . . . . . . 36
Working with Reflective Mark Media . . . . . . . . . . . . . . . . . . . . . . 36
QuickLabel Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
QL-800 Label Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
QuickLabel BPO Blanket Purchase Order Program . . . . . . . . . . . . . . 36
Media Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Chapter 2: QL-800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents
12 QL-800 User Guide
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Operation Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Color Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Color and Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Color Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Display Profiling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
QuickLabel QL-800 Color Profiles . . . . . . . . . . . . . . . . . . . . . . . . 44
A Profile for Each Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 3: Designing and Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Designing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Label Media Type Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Choosing Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Disabling Anti-aliasing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Planning Full-Bleed and Non-Bleed Labels . . . . . . . . . . . . . . . . . . . 46
Setting up the Label Design Software . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Setting up Labels in CQL Pro . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Setting up Labels in Third-Party Design Applications . . . . . . . . . . . . . . 47
Setting up the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setting up General Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Setting up a Custom Label Size . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting up Media Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Saving and Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . 56
Importing and Exporting Driver Settings . . . . . . . . . . . . . . . . . . . . 58
Setting up the Driver for Full-Bleed Printing . . . . . . . . . . . . . . . . . . . 60
Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Using the Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Viewing the Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Viewing the Job Status and Canceling Jobs . . . . . . . . . . . . . . . . . .64
Viewing Ink and Consumable Levels . . . . . . . . . . . . . . . . . . . . . .65
Estimating Ink Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 4: QL-800 Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
About the Maintenance Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Printer Information Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Viewing Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Upgrading the Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . 68
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Print Settings Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting the Vertical Baseline . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting the Horizontal Baseline . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting the Cut/Stop Position . . . . . . . . . . . . . . . . . . . . . . . . . .72
Setting up External Unwind Mode . . . . . . . . . . . . . . . . . . . . . . . . 73
Selecting a Transport Fan Speed . . . . . . . . . . . . . . . . . . . . . . . . 74
Cleaning Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Setting up Auto-Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Updating Cleaning Procedures . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cleaning Printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Preparing for Moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Preparing for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Contents
QL-800 User Guide 13
System Logs Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Viewing the Error History . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Saving Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Parts Replacement Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Replacing the Aerosol Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Replacing the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . 82
Replacing the Maintenance Roller . . . . . . . . . . . . . . . . . . . . . . . 83
Advanced Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chapter 5: Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the Printer Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the Input Pinch Rollers . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning the Maintenance Tray Area . . . . . . . . . . . . . . . . . . . . . . 88
Cleaning the Transport Belts . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Cleaning the Ink Cartridge Contacts . . . . . . . . . . . . . . . . . . . . . . 90
Cleaning the Printhead Manually . . . . . . . . . . . . . . . . . . . . . . . . 92
Powering Up After Extended Downtime . . . . . . . . . . . . . . . . . . . . . . . . . 93
Upgrading the Printer Driver and Utilities . . . . . . . . . . . . . . . . . . . . . . . . 94
Upgrading the Print Module Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Chapter 6: Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Error 1001 - Paper Path Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Error 1002 - No Media at Pinch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Error 1003 - Unwind too Slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Error 1004 - Unwind too Fast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Error 1005 - Out of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Error 1006 - Cutter Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Error 1007 - Reserved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Error 1008 - Continuous Media Selected . . . . . . . . . . . . . . . . . . . . . . . 101
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Error 1009 - Can't Calibrate Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Error 100A - Main Side Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Error 100B - Top Cover Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Error 100C - Maintenance Cartridge Missing . . . . . . . . . . . . . . . . . . . . . 105
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Error 100D - Transport not Installed . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Error 100E - Belt Motor Stall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Error 100F - Pinch Motor Stall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Contents
14 QL-800 User Guide
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Error 1010 - Can't Start Vacuum Fans . . . . . . . . . . . . . . . . . . . . . . . . . 106
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Error 1011 - Unwind Over Current . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Error 1012 - TOF Mark not Found . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Error 1013 - Internal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Error 1014 - Internal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Error 1015 - Internal Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Error 1016 - Can't Tighten Unwind . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Error 1017 - Print Engine Start Timeout . . . . . . . . . . . . . . . . . . . . . . . . 108
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Error 1018 - Reserved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error 1019 - Reserved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error 101A - TOF Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error 101D - Not Printing Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error 1020 - Shared Memory Read Timeout . . . . . . . . . . . . . . . . . . . . . . 109
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Error 1021 - Shared Memory Write Timeout . . . . . . . . . . . . . . . . . . . . . . 110
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Error 1022 - Shared Memory Response Timeout . . . . . . . . . . . . . . . . . . . 110
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Error 1023 - System Initialization Timeout . . . . . . . . . . . . . . . . . . . . . . . 111
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Error 1024 - Unexpected Engine Response . . . . . . . . . . . . . . . . . . . . . . 111
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Error 1025 - Shutdown Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Error 1030 - Can't Erase EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Error 1031 - Can't Program EEPROM . . . . . . . . . . . . . . . . . . . . . . . . . 112
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Error 1032 - Invalid EEPROM Checksum . . . . . . . . . . . . . . . . . . . . . . . 112
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Error 1038 - Upgrade Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Error 1039 - Upgrade Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Error 103A - Upgrade Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Error 1040 - Failed to Read Job Status . . . . . . . . . . . . . . . . . . . . . . . . 114
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Error 1042 - Can't find Job Parameter . . . . . . . . . . . . . . . . . . . . . . . . . 114
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Error 1043 - Can't find Job Parameter . . . . . . . . . . . . . . . . . . . . . . . . . 115
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Error 1044 - Can't find Job Parameter . . . . . . . . . . . . . . . . . . . . . . . . . 115

Contents
QL-800 User Guide 15
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Error 1045 - Can't find Job Parameter . . . . . . . . . . . . . . . . . . . . . . . . . 115
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Error 1046 - Can't find Job Parameter . . . . . . . . . . . . . . . . . . . . . . . . . 116
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Error 1050 - The Maint Cartridge is Full . . . . . . . . . . . . . . . . . . . . . . . . 116
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Error 1051 - Not ready to print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Error 2001 - Faulty Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Error 2002 - Incorrect Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Error 2003 - Printhead Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Error 2004 - Unlicensed Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Error 2005 - Unusable Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Error 2006 - Printhead Unprimed . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Error 2007 - Maintenance Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Error 2008 - 1000 Series Error Occurred . . . . . . . . . . . . . . . . . . . . . . . 120
Error 2009 - Maintenance Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Error 200A - Black Cartridge is Missing . . . . . . . . . . . . . . . . . . . . . . . . 122
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Error 200B - Magenta Cartridge is Missing . . . . . . . . . . . . . . . . . . . . . . 122
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Error 200C - Yellow Cartridge is Missing . . . . . . . . . . . . . . . . . . . . . . . 123
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error 200D - Cyan Cartridge is Missing . . . . . . . . . . . . . . . . . . . . . . . . 123
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error 200E - Multiple Cartridges are Missing . . . . . . . . . . . . . . . . . . . . . 123
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error 200F - Black Ink Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Error 2010 - Magenta Ink Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Error 2011 - Yellow Ink Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Error 2012 - Cyan Ink Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Error 2013 - Multiple Inks Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Error 2014 - Missed TOF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Error 2015 - Page Sequence Error . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Error 2016 - Cartridge Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Error 2017 - Encoder Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Error Occurs Prior to Media Moving . . . . . . . . . . . . . . . . . . . . . . 125

Contents
16 QL-800 User Guide
Error Occurs During Printing . . . . . . . . . . . . . . . . . . . . . . . . . 126
Error 2100 - Unspecified Paper Path . . . . . . . . . . . . . . . . . . . . . . . . . 127
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Error 3XXX - Software Communication Error . . . . . . . . . . . . . . . . . . . . . 127
Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Chapter 7: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Removing a Media Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Removing a Media Jam in the Input Pinch Rollers . . . . . . . . . . . . . . 132
Removing a Media Jam in the Transport Unit . . . . . . . . . . . . . . . . . 133
Removing a Media Jam in the Transport Area Inside the Printer . . . . . . . 135
Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Printing Variable Data on Continuous Media Results in Blank Media
Feeding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Color Shifts or Drops Out During Printing . . . . . . . . . . . . . . . . . . . 137
Powering On with the Main Side Door Open Results in Incomplete
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Resolving Windows 7/8/10 USB Installation Issues . . . . . . . . . . . . . . . . . . 138
Resolving USB Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . 140
Identifying and Resolving Priming Problems . . . . . . . . . . . . . . . . . . . . . . 142
Addressing Data Starvation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Chapter 8: Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Before Installing the Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Installing the Rewinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Installing the Rewinder when using the External Unwinder . . . . . . . . . . . . . . 147
Rewinding Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Chapter 9: External Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Before Installing the External Unwinder . . . . . . . . . . . . . . . . . . . . . . . . 151
Installing the External Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Unwinding Labels with the External Unwinder . . . . . . . . . . . . . . . . . . . . . 155
Chapter 10: Shipping Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Use the Before Shipping Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Pack the Printer Carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Chapter 11: Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Power Supply and Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Ink Cartridge and the Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . 162
Chapter 12: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

QL-800 User Guide 17
1
Getting Started
About the QL-800
When you start printing your own labels in your office or factory with the QL-800 from
QuickLabel, you'll stop production delays and reduce excess inventory. You will achieve
flexibility and cost-savings because you are digitally printing the right label for the right
customer in the right quantity, just-in-time.
As a true digital printer, the QL-800 easily prints labels with any text, barcode, or graphics in
affordable small batches, perfect for labeling multiple different products or labeling for different
wholesale customers. The QL-800 is the best tool for customizing your product labels in
affordable small quantities.
• Fast print speed, up to 305 mm/s
• Excellent print quality up to 1600 dpi
• High-yield, vivid inks
• Complete with color labeling software

Getting Started
18 QL-800 User Guide
The QL-800 is designed with all the power of a high-end digital label printing press, but it's sold
at just a fraction of the price and fits on your desk or tabletop. The QL-800 is a versatile,
in-house digital color label printer that prints both labels in a range of widths at high speeds,
and in high-quality.
The QL-800 makes great-looking labels that perform well even in challenging conditions. Your
products will look appealing and professional, with bright, vivid inks that reproduce a wide
gamut of colors. Genuine QL-800 inks are available in large capacity, high-yield separate cyan,
magenta, yellow, and black (CMYK) cartridges.
Installation and Setup Overview
Refer to the installation and setup summary for an outline of the required steps.
1Unpack the printer. See “Unpacking the Printer” on page 19.
2Ensure all parts are included. See “Checking the Included Parts” on page 21.
3Beforeinstallingtheprinter,selectanappropriatelocation andensure systemrequirements
are met.
•See “Choosing an Installation Location” on page 22.
•See “Installation Precautions” on page 23.
•See “System Requirements” on page 23.
4Connect the power cable to the printer. Switch the printer power on. See “Powering On” on
page 23.
5Install the printer driver.
•See “Installing the Printer Driver (USB)” on page 24.
•See “Installing the Printer Driver (Network)” on page 25.
6Use the After Shipping wizard in the QL-800 Maintenance Utility. See “Using the After
Shipping Wizard” on page 26. This wizard will guide you through the following actions.
• Foam support block removal - See “Preparing the Maintenance Roller” on page 27.
• Ink cartridge installation - See “Installing Ink Cartridges” on page 28.
• Printhead installation - See “Installing the Printhead” on page 29.
7Load media. See “Loading Media” on page 32.

Getting Started
QL-800 User Guide 19
Unpacking the Printer
The printer is secured using packing tape and cushioning materials to protect it against
vibrations and shock during transportation. Use the following procedure to unpack the printer.
Keep the packing materials for future transportation.
Note: If you open the top cover of the printer, you will see a foam block installed over the
maintenance roller. You will remove this block later when using the After Shipping Wizard to
prepare the maintenance roller, install ink cartridges, and install the printhead. See “Using the
After Shipping Wizard” on page 26.
1Remove the packing straps from the shipping carton. Cut the tape securing the top of the
carton. Then open the top of the carton.
2Remove the accessory box and packing materials from the shipping carton.
3Lift the shipping carton off the printer and shipping pallet.
4With help from another person, lift the printer off the shipping pallet.
Caution: The printer is heavy and moving it requires two people. One person should lift
the front by the indicated lift point, while the other person should lift the back by the
indicated lift point. Do not lift the printer by the mandrel. Lift the front of the printer by the
recessed handle. Lift the rear of the printer by the flat area of the purple frame above the
mandrel. Keep the printer level while lifting it.
5Place the printer on a sturdy, flat horizontal surface that can support at least 100 pounds
(45.4 kilograms).
6Remove all packing tapefrom the printer exterior. This tape is used tosecure the doors and
covers in place.
Thereis also tapeholdingthe maintenance cartridge in place. Open the main side door and
lower side door to access and remove this tape.

Getting Started
20 QL-800 User Guide
7With the main side door open, remove the yellow transport unit shipping lock by rotating it
counterclockwise approximately 45 degrees, aligning it, and then pulling it straight out.
Save the lock for future shipping purposes.
Note: The printer will function with the transport shipping lock installed. However, the
transport unit cannot be removed while the lock is in place.
8Grasp the transport unit handle and pull the transport unit straight out of the printer.
An absorbent pad is positioned above the transport unit for shipping. Remove this pad.
9Reinstall the transport unit. Ensure it is fully inserted in the printer.
10 Close the main side door but leave the lower side door open.