AstroNova Trojanlabel Trojan T2-C User manual

User Guide
Version 3.8

TrojanTwo-Compact User Guide v3.8
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Copyright statement
© 2018 Trojanlabel, This document, attachments and information contained herein are the
confidential and proprietary property of Trojanlabel and their suppliers. As such, this document,
attached files and information contained herein are subject to all nondisclosure and proprietary
information agreements currently in effect with your organization. Copies of this document, any
portion of this document or attachments may not be transmitted or disclosed to any third party
without the prior written permission of Trojanlabel.
© 2018 Trojanlabel All content is the confidential property of, or licensed to, Trojanlabel
(“Trojanlabel,” “we,” or “us”) and is protected under Danish and Foreign copyright, trademark and
other intellectual property laws.
Trojanlabel.com
Marielundvej 46A, 2.
2730 Herlev
Denmark
Email: [email protected]
Phone [phone]

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Contents
1 Certificate of compliance and Safety information.................................................................................... 5
1.1 Introduction ..................................................................................................................................... 6
1.2 General information......................................................................................................................... 6
1.3 Overview and application................................................................................................................. 7
2 Setting up the T2-C press ....................................................................................................................... 10
2.1 Physical setup................................................................................................................................. 10
2.2 Cabling (network and power supply) ............................................................................................. 11
3 Power On ............................................................................................................................................... 12
3.1 Visible safety check ........................................................................................................................ 12
3.2 Power on process ........................................................................................................................... 12
3.3 Installing ink tanks and printhead .................................................................................................. 13
3.3.1 Installing the ink tanks............................................................................................................ 13
3.3.2 Installing the printhead .......................................................................................................... 15
4 Loading the label material...................................................................................................................... 20
4.1 Unwinder and rewinder roll direction............................................................................................ 20
4.1.1 Rolling direction unwinder - Ink jet coating on the inside or outside..................................... 20
4.1.2 Rolling direction rewinder ...................................................................................................... 21
4.2 Threading the label material from scratch ..................................................................................... 21
4.3 Adjusting label edge sensor............................................................................................................ 25
4.4 Calibrate tension for the label web ................................................................................................ 26
4.5 Splicing and changing the label roll ................................................................................................ 27
5 Select and queue print / start print job.................................................................................................. 28
6 Pause, resume or stop a print job .......................................................................................................... 30
7 Moving the label web............................................................................................................................. 32
8 Printing modes ....................................................................................................................................... 33
8.1 Continuous printing mode ............................................................................................................. 33
8.2 Die-cut printing mode .................................................................................................................... 34
8.3 Blackmark printing mode ............................................................................................................... 36
8.4 Gap size and speeds ....................................................................................................................... 38
9 Shutting down the T2-C press ................................................................................................................ 39
10 Driver installation and features.......................................................................................................... 40
10.1 Driver installation........................................................................................................................... 40
10.2 Driver features and functions......................................................................................................... 45
11 User Interface (UI).............................................................................................................................. 49
11.1 Right side status bar....................................................................................................................... 49

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11.2 General Settings (HOME tab) ......................................................................................................... 50
11.2.1 Overview menu ...................................................................................................................... 50
11.2.2 Settings menu......................................................................................................................... 51
11.2.3 Statistics menu ....................................................................................................................... 58
11.2.4 Shutdown ............................................................................................................................... 60
11.2.5 Exporting statistics data to a CSV file/ viewing statistics from a browser .............................. 60
11.3 T2-C press handling menus (TrojanTwo tab).................................................................................. 62
11.3.1 Overview menu ...................................................................................................................... 62
11.3.2 Handling menu ....................................................................................................................... 63
11.3.3 Maintenance menu ................................................................................................................ 64
11.3.4 Job Library menu .................................................................................................................... 66
11.3.5 Print Queue menu .................................................................................................................. 69
11.3.6 Diagnostics menu ................................................................................................................... 70
11.3.7 Media Settings menu.............................................................................................................. 71
12 Updating software and firmware ....................................................................................................... 75
12.1 Updating via online updater........................................................................................................... 75
12.2 Updating via offline updater .......................................................................................................... 76
13 Using the built in slitter for T2-C press............................................................................................... 78
13.1 Purpose .......................................................................................................................................... 78
13.2 Usage.............................................................................................................................................. 78
13.3 Replacing the slitter blades ............................................................................................................ 80
14 Maintenance ...................................................................................................................................... 83
14.1 Regular cleaning/checking tasks..................................................................................................... 83
14.1.1 Wipe down surfaces ............................................................................................................... 83
14.1.2 Emptying waste ink bottle...................................................................................................... 86
14.2 Replacing the wiper roller .............................................................................................................. 87
14.3 Manual printhead wiping ............................................................................................................... 91
14.4 Clean or replace aerosol filter ........................................................................................................ 95
15 Preparing the T2-C press for transportation ...................................................................................... 96
15.1 Removing the printhead................................................................................................................. 96
15.2 Storing the printhead ..................................................................................................................... 97
15.3 Removing the ink from the reservoir ink tanks .............................................................................. 98
15.4 Removing the ink from the ink filters............................................................................................. 99
15.5 Empty and clean waste ink bottle ................................................................................................ 100
15.6 Removing the ink tanks ................................................................................................................ 100
16 Troubleshooting ............................................................................................................................... 101

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16.1 Error States................................................................................................................................... 101
16.2 Error messages on screen ............................................................................................................ 104
17 Appendix .......................................................................................................................................... 106

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1Certificate of compliance and Safety information

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1.1 Introduction
Original instructions
These instructions are Trojanlabel’s original instructions for the Trojanlabel press
(henceforth called the machine or TrojanTwo-Compact press or T2-C press).
Purpose
The purpose of these instructions is to ensure correct installation, use, handling and
maintenance of the machine.
Accessibility
The instructions are to be kept in a location known to the staff and must be easily
accessible for the operators and maintenance personnel.
Knowledge
It is the duty of the employer (the owner of the machine) to ensure that anyone who is to
operate, service, maintain, or repair the machine have read the instructions. As a
minimum, they should have read the part(s) relevant for their work. In addition, anyone
who is to operate, service, maintain, or repair the machine is under obligation to look for
information in the instructions themselves.
1.2 General information
Manufacturer
The machine has been manufactured by:
Company name: Trojanlabel
Address: Marielundvej 46A 2 sal
2730 Herlev
Denmark
The machine’s designation
The machine’s complete designation is Label Press type T2-C.
Machine plate
The machine plate (picture) is situated on the back side of the machine on the middle
bottom:

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1.3 Overview and application
General description
The machine consists of an unwinder/rewinder, label edge sensor, label gap and blackmark
sensor, NIP roller, slitter and 4 ink tanks.
If any changes or alterations are made to the machine, these changes or alterations must
be reflected in these instructions as necessary.
The machine’s purpose and intended use
Application: The machine is only to be used to print labels.
The machine must not be used for any other purpose than the purpose mentioned above.
Warning about foreseeable misuse
The T2-C press may not be used with inks not endorsed by Trojanlabel. All inks purchased
from Trojanlabel or from official Trojanlabel distributors worldwide are endorsed by
Trojanlabel.
Technical specifications
Physical dimensions in inches and millimeters:
Length 23.8" x Width 22.8" x Height 31.3”
Length 606 mm x Width 580 mm x Height 795 mm
Weight:
132.3 lbs. (60 kg) without ink tanks and label roll
Electrical:
Nominal supply voltage: 100-240V AC
Nominal supply frequency: 50-60hz
Estimated peak consumption: 240W
Full-load current: 3.6 A
Machine power supply:
240 W (48 VDC, 5 A), please see “T2-C_Meanwell_SP-240-SPEC.PDF” for details:
http://www.trojanextranet.com/media/59742/t2-c_meanwell_sp-240-spec.pdf
Operating positions, location and arrangement
The machine is intended to be used in a light industrial / office environment. The operator
operates the machine in a standing or sitting position.
The machine should be placed on a properly leveled worktable or cabinet which is able to handle
the T2-C press’ weight and size. Use spirit level to check leveling.
NOTE: Improper leveling of the machine might cause print quality issues and shorten the
printhead life.

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Temperature
Recommend operational temperatures
•Operation: 20° to 30° Celsius at RH 22-80% (non-condensing)
•Storage: -5° to 50° Celsius at RH up to 85%, non-condensing at 65°
If transferring the machine from different temperature conditions, ensure that the
machine has time to acclimatize.
Operating Environment
It is important that the machine is placed in a clean environment as possible, with sufficient
air conditioning/cleaning. Avoid placing it in an environment with dust and paper debris, as
the print head nozzles are sensitive to this.
Label Materials
The machine requires ink jet coated label materials for optimal print quality; some non-
coated materials will also work. Please contact Trojanlabel or your distributor for
recommendations of suited materials.
It is imperative to have a local source of material, to ensure a stable production.
Media specifications:
Roll Size: max. 12”(300 mm), inner core diameter 2.99” (76 mm)
Media Types: Plain Paper, Gloss Paper, Matte Paper and Synthetic pressure-sensitive;
Ink jet treatment (coating) recommended.
Media Thickness 4 pt. /mil to 12 pt. /mil (0.1-0.3 mm) –with default print height
setting, print height is adjustable for thicker media.
Label Size/Print Area
Width 1.0" (25.4 mm) to 8.66" (220 mm)
Length 0.59” (15 mm) - 30.0” (762 mm) – 30.0” (762 mm) maximum length can be
extended with stitch function.
Print Speed and Resolution
Printing Technology: Thermal Inkjet
Resolution and Speed:
6 ips (9m/min.) at 1600 x 1600 dpi
12 ips (18m/min.) at 1600 x 800 dpi

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Overview
1: NIP clamp, 2: 7” touch screen display, 3: Lid to access aerosol filter and slitter knifes, 4: Built-in slitter
knifes, 5: Unwinder, 6: Rewinder
1: Lid for easy access to gap/blackmark sensor and maintenance, 2: Sensor for gap/blackmark detection,
3: Label edge sensor, 4: Waste Ink bottle inside (can be accessed via drawer), 5: Easy installation (Ethernet
and power outlet 100-240V AC –50/60 Hz)
3.
2.
1.
5.
4.
1.
2.
3.
4.
5.
6.

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2Setting up the T2-C press
2.1 Physical setup
The T2-C press is packed in a wooden crate and shipped strapped on top of a wooden pallet (total weight of
the package including the crate is around 80kg). After opening the wooden crate, the machine must be
lifted out from the crate. The approximate weight of the machine is 132.3 lbs. (60 kg), therefore it is
advised to lift the machine out of the box by multiple persons to avoid injury.
The machine should be placed on a properly leveled worktable or cabinet which is able to handle the T2-C
press’ weight and size. Footprint: Length 23.8" (606mm) x Width 22.8" (580mm) x Height 31.3”
(795mm). The machine is standing on 4 height adjustable feet. In case it is not possible to set the
worktable to level, then each foot’s height can be adjusted by turning the foot clockwise (lifting the
machine) or turning the foot counter-clockwise (lowering the machine). Make sure that machine is standing
stable and legs are adjusted so that machine is in horizontal level, check leveling using a spirit leveler.
WARNING: Improper leveling of the machine might cause print quality issues and shorten the
printhead life.
Remove any zip ties and other remaining packaging materials, like bags covering the ink tank connectors.
Open the lids and make sure that luers for the ink tubes are tightened to avoid ink leakage.
Plastic bags and zip ties on ink connectors, luers must be tightened on ink tubes.

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2.2 Cabling (network and power supply)
The machine has two cable inlets:
1. Power Supply
2. Ethernet
Only the power supply cable is necessary for powering up the machine. The network cable is necessary for
sending new print jobs to the T2-C press and for remote support/software updates.
1: Ethernet port, 2: Power On/Off switch, 3: Power Supply
NOTE: Ethernet cable is not included in the T2-C press’ package. It is recommended to use Cat5, Cat5e or
Cat6 Ethernet cable versions to connect the T2-C press to the local network and/or to the internet.
1.
2.
3.

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3Power On
3.1 Visible safety check
Before powering on the machine, visibly ensure that no foreign objects are interfering with the print
engine module and web-path.
3.2 Power on process
1. Press the physical power switch on the left side of the T2-C press, switching it from 0 to 1.
Turning the main power switch on starts up the TrojanControl software on touch screen and also
starts up the print engine.
2. Release the Emergency Stop (ER) button in case it is pressed down. To release the ER button, the
button has to be twisted clockwise. As long as the ER button is pressed down, the servo motors for
the Unwinder, Rewinder and NIP are powered off for safety reasons. It is advised to press the ER
button whenever the operator wants to perform any other actions on the web path system than
threading the label material or splicing and installing a new label roll.
Emergency Stop button on top of the T2-C press.
3. The machine is fully functional, when the TrojanTwo tab is visible on the TrojanControl software
and at right side status bar the ‘system state’ field is online and ‘media path state’ is ready.
T2-C press is ready to print.
NOTE:
System state can only be online if all ink tanks are installed and printhead is also installed and
primed up with ink (see chapter 3.3 for installing the ink tanks and printhead).
Web state can only be ready if the label material is loaded to unwinder and rewinder and tension
for the label web is calibrated (see chapter 4 for loading the label material and calibrating tension
for the label web).

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3.3 Installing ink tanks and printhead
3.3.1 Installing the ink tanks
The T2-C press uses CMYK ink tanks, each contain 2 liters of ink when opened. Every T2-C ink tank is QA
chip protected ensuring that only genuine Trojanlabel ink tanks can be used.
The tray for the ink tanks is situated on top of the machine. The ink tanks are installed from left to right in
CMYK order.
1. QA chip reader cables connected to each ink tank.
2. Ink tube connectors connected to each ink tank.

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1. Connect the black QA chip reader cables.
One QA chip reader cable for each ink tank. It does not matter which QA chip reader cable is
connected to which ink tank, however the length of these cables are made to best fit to the closest
ink tank.
2. Connect the matching ink tube connector to each ink tank. The particular ink tube connector’s color
is matching to the corresponding ink tank. Once the connector is pushed onto the matching slot on
the ink tank, the connector clicks onto the right position.
WARNING: Do not mix up the colors! Each ink tube connector has to be connected to the matching
colored ink tank. Mixing up the ink tube connectors (like if yellow connector is connected to black
ink tank) will contaminate the inks in the system and leads to significant financial damage due to the
contaminated ink is wasted.
3. Put the white plastic protector cap on top of the ink tanks.
When 2 liter ink tank is connected, the proper ink level is displayed in percentages at status bar on the
touch screen:
During operation, the ink used for printing is coming from the built in reservoir ink tanks. The reservoir
tanks have ink level sensors and refilling of these reservoir ink tanks is done from the 2 liter ink tanks
directly. This refilling process is performed automatically by the system when ink level drops under a
certain limit for the particular reservoir ink tank.
NOTE: During the first time installation when the ink system is empty, after installing the 2L ink tanks, the
system automatically starts filling up the reservoir ink tanks (located inside the machine) with ink. This is
done one by one in CMYK order and the process is displayed on the screen where the movement of the ink
is indicated between 2L ink tank and reservoir ink tank. The reservoir ink tanks have the capacity of 200ml
and all 4 reservoir ink tanks are around half full when process is finished. The amount of ink used to fill the
reservoir ink tanks and tubes for the first time is not registered back to the QA chip of the 2L ink tanks (ink
consumption is measured based on the ink that is going through the printhead nozzles), therefore for the
first set of ink it is likely that the 2L ink tanks will run out of ink physically when still around 5% ink level is
displayed on the screen. This is normal and this around 5% ink is not wasted but used to fill the ink system.
From the second ink set, the ink level % calculation is going back to normal and ink tanks are running out of
ink according to the ink level % displayed on the screen.
NOTE: T2-C 2L ink tanks are not refillable and shall be treated as hazardous waste when empty.
1.
2.
1. Reservoir ink tank levels
2. 2 Liter ink tank levels

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3.3.2 Installing the printhead
Unpacking printhead:
1. Open the end of the printhead package outer box and slide out the foil bag.
Inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to the
contours of the printhead cartridge as shown above. If the foil is loose to any degree then the seal
has been compromised.
NOTE: If a poor seal is suspected, DO NOT USE the printhead. Report the issue to your supplier.
2. Carefully rip the foil packaging open at the notch. Use scissors if your foil bag does not have a notch
or you are finding it difficult to tear the bag.
3. Remove the printhead from the foil bag.
4. Remove the orange protective plastic cover from the printhead cartridge. Holding the printhead
cartridge by the handle
a. Release the flaps covering the ink ports
b. Release the clip retaining the cover near the center of the printhead cartridge
c. Carefully remove the protective cover

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5. Remove the protective strip from the electrical contacts. While holding the printhead cartridge by
the handle with one hand, grasp the pull tab with the other hand and, slowly and carefully, peel back
the plastic strip covering the electrical contacts.
NOTE: Dispose of the removed strip immediately and do not allow the removed strip to contact the
electrical contacts.
6. Remove the protective strip from the printhead nozzles. While holding the printhead cartridge by
the handle with one hand, grasp the pull tab with the other hand and slowly and carefully peel back
the plastic strip covering the printhead nozzles. Maintain an angle of no less than 45° with the
printhead surface when pulling on the strip.
NOTE: Dispose of the removed strip immediately and do not allow the removed strip to contact the
electrical contacts or the printhead nozzles.
IMPORTANT: Do not throw away the printhead packaging. The white box has the serial number,
part number and manufacturing date of the printhead. Also it is recommended to store print heads
which are currently not installed in the original packaging.
CAUTION!
DO NOT touch the printhead cartridge’s ink couplings, nozzle surface or the
electrical contacts when installing the printhead cartridge. Hold the printhead
cartridge ONLY by the handles.
DO NOT unpack the printhead cartridge until the machine is ready for
installation. Once unwrapped, delay in installing the printhead can
compromise print quality due to dehydration.
DO NOT place an unwrapped printhead on any surface before installing.
Protect the printhead at all times from dust, fibers, dirt and other
contaminants.

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Installing the printhead:
1. Open top lid on T2-C press to gain access to the print engine.
2. Press Release Printhead button in TrojanTwo -> Maintenance menu to open printhead
latch:
NOTE: The above warning label can be found on the printhead latch. Trying to open the blue
plastic latch manually by the handle will most likely break the latch. Breaking the latch is
considered as improper usage and therefore replacement is out of warranty. Braking the latch
also causes the machine to be non-operational until the broken part is replaced.
2

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3. Insert printhead by the handle into the cradle.
a. Open printhead latch all the way up.
b. Insert printhead into the cradle by the handles.
c. Pull the printhead backwards until it snaps into the proper place standing upright.
4. Close printhead latch.
c.
c.
b.
b.
a.

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5. Press Install Printhead button in TrojanTwo -> Maintenance menu to start priming up the
printhead with ink.
NOTE: Printhead priming takes about 3-5 minutes and system state becomes online when the
process is finished and machine is ready for printing.
IMPORTANT: Printhead can only filled up with ink when reservoir ink tanks are filled. For the
first time installation, the printhead can only be primed up, when filling up the reservoir tanks
procedure is completed.
IMPORTANT: Do not throw away the blue rubber dock protector caps (comes with the T2-C
press). These are to avoid ink leaking from the revolvers during transportation or when there is
no printhead installed.
Blue rubber dock protector caps.