AT&T CL4940 User manual

Abridged user’s manual
CL4940
Big button/big display telephone/answering
system with caller ID/call waiting
This Abridged user’s manual provides you with basic installation and
use instructions.
Please refer to the online user’s manual for a full set of installation and
operation instructions at www.telephones.att.com/manuals. Before
using this AT&T product, please read Important safety information on page
22 of this Abridged user’s manual.

2
Parts checklist
Your package contains:
Telephone base with power adapter installed
Handset
Wall-mount bracket
Coiled handset cord
Telephone line cord
Abridged user’s manual
•
•
•
•
•
•
Basic installation
Basic steps to set up & operate your phone
1Install telephone base
2Wall-mount installation (optional)
Common settings
3Set date and time
4Set ringer volume
5Set language
Common operations
6Set contrast
9Directory
10 Speed dial
11 Call waiting
7Set dial mode
8Set area code
12 Caller ID
13 Answering system

3
1Install telephone base
1
2
If you have DSL high-speed
Internet service, a DSL filter
(not included) is required. The
DSL filter must be plugged
into the telephone wall jack.
Plug!
Plug!
Plug!
Plug!
Plug!

4
3
Adjust!
2Wall-mount installation (optional)
1
Slide
upward!
Insert!

5
2Insert tab Aand tabs Binto the corresponding grooves.
3
If you have DSL high-speed
Internet service, a DSL filter
(not included) is required.
The DSL filter must be
plugged into the telephone
wall jack.
Plug!
Plug!
Click tabs Binto
their corresponding
slots.
Insert tab A into its
corresponding slot.
A
B

6
Slide
downward!
4
Adjust
screen!

7
Press MENU -> press / to scroll to
Set date/time -> press SELECT.
Use the dialing keys (0-9) to enter the month (MM),
date (DD) and year (YY) -> Press SELECT.
Use the dialing keys (0-9) to enter the hour (HH)
and minute (MM).
Press / to select AM or PM -> press SELECT to
save your setting.
You can press CANCEL to go back to the previous
field and make correction.
1.
2.
3.
4.
3Set date and time
Set date
?M/DD/2014
p
q
Set time
?H:MM --
p
q
4Set ringer volume
Press MENU -> press / to scroll to Language ->
press SELECT.
Press / to choose from English, Français or
Español -> press SELECT.
Press SELECT again to confirm.
1.
2.
3.
5Set language
>English
Francais
q
You can set the ringer volume level to one of four levels or turn the ringer
off. When the ringer is off, appears on the screen.
Press pVOLUMEqto adjust the ringer volume when the telephone is not
in use.
-OR-
Press MENU -> press / to scroll to Ringer volume -> press SELECT.
Press / or pVOLUMEqto sample each volume level.
Press SELECT to confirm.
1.
2.
3.

8
You can set one home area code and four local
area codes.
Press MENU -> press / to scroll to
Caller ID log -> press SELECT.
Press / to scroll to Set area code ->
press SELECT.
Press / to scroll to Home area code or
Local area (1 - 4) -> press SELECT.
Enter the three-digit area code using the dialing keys,
then press SELECT to save your setting.
1.
2.
3.
4.
8Set area code
The dial mode is preset to touch-tone dialing. If you
have pulse (rotary) service, you must change the dial
mode to pulse dialing before using the telephone.
Press MENU -> press / to scroll to Dial mode
-> press SELECT.
Press / to choose from Touch tone or Pulse.
Press SELECT to save your setting.
1.
2.
3.
7Set dial mode
>Touch tone
Pulse
q
Local area 1
123
Adjust the screen brightness to a comfortable level,
from 1to 4.
Press MENU -> press / to scroll to
LCD contrast -> press SELECT.
Press / to choose from 1, 2, 3or 4.
Press SELECT to confirm.
1.
2.
3.
6Set contrast
4
>3
p
q

9
9Directory
This telephone has a directory where you can store up to 25 telephone
numbers and names. Numbers can be up to 24 digits and names can be up
to 15 characters.
To add a directory entry:
Press MENU -> press / to scroll to Directory -> press SELECT.
Press / to highlight Add contact -> press SELECT.
Enter the telephone number using dialing keys -> press SELECT.
Enter the name using dialing keys -> press SELECT.
To review and dial a directory entry:
Press DIRECTORY.
Press / to browse through the directory -> lift the handset or press
SPEAKER to call.
To edit a directory entry:
When the desired directory appears -> press SELECT.
Edit the number -> press SELECT.
Edit the name -> press SELECT.
To delete a directory entry:
When the desired directory appears -> press DELETE X.
The screen displays Delete contact? -> press SELECT or DELETE X.
1.
2.
3.
4.
1.
2.
1.
2.
3.
1.
2.
10 Speed dial
This telephone has 10 speed dial memory locations (0-9) where you can
store telephone numbers you wish to dial more quickly.
To store a speed dial entry
Press SPEED DIAL -> press / to choose the desired speed dial location
(0-9) -> press SELECT.
Press SELECT again -> enter the telephone number using dialing keys.
Press SELECT -> enter the name using dialing keys -> press SELECT.
1.
2.
3.

10
To dial a speed dial entry
When the telephone is in idle mode, press and hold the dialing keys (0-9) to
dial the corresponding speed dial number.
To delete a speed dial entry
Press SPEED DIAL -> press / to choose the desired speed dial location
(0-9).
Press DELETE X -> press SELECT.
1.
2.
Press FLASH to put your current call on hold and take the new call.
Press FLASH at any time to switch back and forth between calls.
•
•
11 Call waiting
The telephone stores caller ID information about the last 50 incoming calls.
The handset displays XX missed calls when you have incoming calls that
have not been answered.
To review the caller ID history
Press CALL LOG -> press / to scroll through the entries.
Press CANCEL to exit.
To dial a caller ID entry
Press / to browse -> lift the handset or press SPEAKER to call.
To delete call records
Delete a single call record
Press DELETE X to delete the shown entry.
Delete all call records
Press MENU -> press / to scroll to Caller ID log -> press SELECT.
Press / to select Del all calls -> press SELECT.
When the screen shows Delete all calls?, press SELECT to confirm.
1.
2.
1.
2.
3.
12 Caller ID

11
13 Answering system
The built-in answering system must be turned on to answer and
record messages.
Turn the answering system on or off
Press ANS ON on the telephone base to turn the answering system on
or off.
Message playback
Press PLAY/STOP to listen to the messages.
Record own announcement
You can use the preset announcement to answer calls, or replace it with your
own recorded announcement.
Press MENU twice to select Answering Sys -> press / to scroll to
Announcement -> press SELECT -> press / to Record new ->
press SELECT.
After the tone, speak towards the base MIC to record your annoucement.
Press 5when done.
Set number of rings
You can set the answering system to answer an incoming call after 2, 3, 4,
5, 6 or 7 rings; or select toll saver 2-4 (answer a call after 2 rings when you
have new messages, or after 4 rings when there are no new messages) or
toll saver 4-6 (answer a call after 4 rings when you have new messages, or
after 6 rings when there are no new messages). The toll saver feature allows
you to check for new messages and avoid paying long distance charges when
calling from out of your local area.
Press MENU twice to select Answering Sys -> press /to scroll to
#of rings
-> press SELECT.
Press /to scroll to 2,3,4,5, 6, 7, Toll saver 2-4 or Toll saver 4-6 ->
press SELECT.
1.
2.
3.
1.
2.
NOTE: Refer to pages 14-16 for advanced answering
system operations.

12
Telephone operation
Press to display the caller ID history.
Press to scroll down.
Press to move the cursor to the left.
•
•
•
Press to cancel an operation, back up
to the previous menu or exit the
menu display.
Press and hold to reset the missed
calls and new message alert.
•
•
Press to display the last number dialed.
While using the handset or
speakerphone, press to dial the last
number dialed.
While entering numbers, press to insert
a three-second dialing pause.
While storing numbers in the speed
dial memory or directory, press to copy
the last number dialed.
•
•
•
•
Press to enter the directory.
Press to scroll up.
Press to move the cursor to the right.
•
•
•
Press to enter the main menu.
Press to confirm selection.
•
•
Press to delete the displayed entry.
Press to delete digits or characters
when entering numbers or names.
•
•

13
Press to change the audio quality to
best suit your hearing.
•
Press in idle mode to display the
speed dial list.
•
During a call, press to answer an
incoming call if you subscribe to
a call waiting service provided by
your telephone service provider.
•
During a call, press to mute the
handset or speakerphone. Press
again to resume your conversation.
•
Press to turn the speakerphone on
or off.
•
Press AUDIO ASSIST® to make the
sound louder and clearer while on
a call.
•
While on a call, press to adjust the
listening volume.
While in idle mode, press to adjust
the base ringer volume.
•
•
Telephone operation
Press to switch to tone dialing
temporarily during a call if you have
pulse service.
•
Audio Assist® is a registered trademark of Advanced American Telephones.

14
Answering system operation
Press to repeat the message
currently playing.
Press twice to play the previous message.
Press in idle mode to record a memo.
•
•
•
Press to turn the answering system on
or off.
•
Press to delete the playing message or
announcement.
Press twice in idle mode to delete all
old messages.
•
•
Press to skip a message during
message playback.
•
Press to start or stop message playback.•
This built-in answering system must be turned on to answer and record
messages.
Call screening
If the answering system and call screening are on, the announcement and
the incoming message are broadcast at the telephone when a call is answered
by the answering system. By default, the call screening is set to On. To
change the setting:
Press MENU twice to choose Answering sys.
Press / to select Call screening -> press SELECT.
Press / to choose On or Off.
Press SELECT to save the setting.
1.
2.
3.
4.

15
Remote access
You can access the answering system remotely from any touch-tone
telephone. The preset remote access code is 500.
To change the remote access code:
Press MENU twice to select Answering system.
Press / to scroll to Remote code -> press SELECT.
Use the dialing keys to enter a three-digit number.
Press SELECT to save the setting.
To remotely reach your answering system:
Dial your telephone number from any touch-tone telephone.
When the answering system answers, enter the three-digit remote
access code.
1.
2.
3.
4.
1.
2.
Answering system operation
Message alert
You can hear the telephone beeps every 15 seconds when there are new
messages if the message alert is set to On. To change the setting:
Press MENU twice to choose Answering sys.
Press / to select Message alert -> press SELECT.
Press / to choose On or Off.
Press SELECT to save the setting.
1.
2.
3.
4.
Call intercept
While screening a call, you can stop recording and speak to the caller by
pressing SPEAKER or lifting the handset.

16
Answering system operation
You can also enter the following remote commands:
Remote commands
1Press to listen to all messages.
2Press to listen to new messages only.
3Press to delete the current message (during playback).
3 Press to delete all old messages.
4Press to repeat the current message (during message
playback).
Press to play the previous message (during day and
time playback).
Press twice to play the previous message (during
message playback).
5Press to stop message playback.
6Press to skip to the next message (during playback).
7Press to play the announcement.
8Press to record a new announcement.
0Press to turn the answering system on or off.
4. Hang up to end the call.
3.
Message Guard®
The answering system protects the recorded messages from being lost in the
event of a power failure.
Message Guard®is a registered trademark of Advanced American Telephones.

17
Troubleshooting
If you have difficulty with your telephone, please try the following suggestions.
For Customer Service, visit our website at www.telephones.att.com or
call 1 [phone]. In Canada, dial 1 [phone].
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the telephone line cord securely and firmly into the
telephone and the telephone wall jack.
Reset the telephone. Unplug the electrical power. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the telephone
to reset.
The display shows No line. I cannot get a dial tone.
Try all the suggestions, as mentioned above.
If the previous suggestions do not work, disconnect the telephone line
cord from your telephone and connect the telephone line cord to
another telephone.
If there is no dial tone on that other telephone either, your telephone
line cord may be defective. Install a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or
the wiring to this wall jack) may be defective. Try using a different wall
jack in your home to connect your CL4940 telephone, or contact your
telephone service provider (charges may apply).
I cannot dial out.
Try all the suggestions, as mentioned above.
Make sure you have a dial tone before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliance may cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the telephone before
dialing, or dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
I hear other calls while using my phone.
Disconnect the telephone from the telephone jack, and plug in a different
telephone. If you still hear other calls, call your telephone service provider.
System announces, “Time and day not set.”
You need to set the system clock.
•
•
•
•
•
•
•
•
•
•
•
•
•

18
Troubleshooting
I get noise or static when I use the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems as a result of DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
If you plug your phone in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your phone or modem farther apart from
one another, or use a different surge protector.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
The call may not be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack. The filter prevents noise
and caller ID problems resulting from DSL interference. Please contact
your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID features works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the recordings exceed the maximum
recording time.
If the caller pauses for longer than three seconds, the system stops
recording and disconnects the call.
•
•
•
•
•
•
•
•
•
•
•

19
Troubleshooting
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
Difficulty hearing messages.
Press VOLUME or /EQUALIZER to increase the telephone
speaker volume.
System does not answer after the correct number of rings.
Make sure that the answering system is on. ANS ON light on the
telephone should be on.
If toll saver is activated, the number of rings changes to two or four when
you have new messages stored.
If the memory is full or the system is off, the system will answer after
10 rings.
In some cases, the answering system is affected by the ringing system
used by your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
System does not respond to remote commands.
Make sure to enter your remote access code correctly.
Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
There may be interference on the phone line you are using. Press dialing
keys firmly.
System does not record messages.
Make sure the answering system is on. ANS ON light on the telephone
should be on.
Make sure the memory of the answering system is not full.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

20
Troubleshooting
Outgoing announcement is not clear.
When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone.
Make sure there is no background noise (TV, music, etc.) while recording.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your
nontraditional telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB
port on your computer. Do not plug it into a multiple port USB hub (USB
splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your
nontraditional telephone service provider. Contact your service
provider for more information.
I’ve set my LCD language to Spanish or French and I don’t know how to
change it back to English.
Do the following in the order listed to reset the LCD language back
to English:
Press CANCEL repeatedly to ensure that the telephone is in idle mode.
Press MENU/SELECT once.
Press CALL LOGqfive times, then press MENU/SELECT.
Press CALL LOGqor DIRECTORYpto highlight English.
Press MENU/SELECT twice. You hear a confirmation tone.
Common cure for electronic equipment.
If the telephone does not seem to be responding normally, do the following
(in the order listed):
Disconnect the power to the telephone.
Wait a few minutes.
Connect power to the telephone.
Wait for the telephone to reestablish its connection. Allow up to one
minute for this to take place.
•
•
•
•
•
•
•
•
1.
2.
3.
4.
5.
1.
2.
3.
4.