AT&T Synapse SB67020 User manual

Quick Start Guide
AT&T SB67020/SB67025 Deskset

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Deskset Overview
This page identifies and describes the main display and key groups for
the Synapse® SB67020 Deskset and SB67025 Deskset. See the User’s Guide at
www.telephones.att.com/synapseguides for additional information.
Liquid Crystal Display (LCD)
Displays information for
using the Deskset.
Soft Keys
Three keys that produce
different actions depending on
the LCD labels.
Voicemail Indicator
Lights when there are
new Voicemail messages.
Navigation Key
Moves the cursor up/down/
left/right and shows
additional entries and soft keys.
Hard Keys
A set of fixed-function keys.
Display Keys
Control the display.
Programmable Feature Keys
Provide easy access to various
call functions, which are determined
by your System Administrator.

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Hard Keys
Select
Selects the
highlighted option.
Menu
Accesses the menu.
Cancel
Cancels the most recent operation
and returns to previous screen.
Call/Line Appearance Keys
By default, the upper Programmable
Feature Keys provide access to active
calls. Your System Administrator
determines how many Call/Line
Appearance keys are available.
Programmable Feature Keys
Provide access to various call
functions as configured by your
System Administrator.
Speaker
Routes audio to speakerphone. Can
be used to go off hook or on hook.
Mute
Prevents your voice from being heard.
Hold
Places current active call on hold.
Volume Keys
Increases/decreases the ringer
and incoming voice volume.
Headset
Routes audio to a headset (not supplied).
Can be used to go off hook or on hook.
Dial Pad

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The Deskset features Programmable Feature Keys that can be programmed by your System
Administrator. The keys include color LEDs to signal the status of some functions.
The Deskset shipping box includes replacement Programmable Feature Key cards and stickers
for labeling the keys as needed. The table below lists the default key assignments and the other
features that your System Administrator can assign.
Key Call Appearance Mode Line Appearance Mode
1Call 1 Line 1
2Call 2 Line 2
3Park List Line 3
4Page Line 4
5DND (Do Not Disturb) Page
6Call Fwd All Redial
7Redial Directory
8Directory Call Log
9Call Log Messages
10 Messages Intercom
Call Queue Held Calls List
QD_____ (Quick Dial) QD_____ (Quick Dial)
Auto Att (Auto Attendant) DND (Do Not Disturb)
Help Help
Programmable Feature Keys
If any keys have been programmed as Quick Dial keys,
you can enter quick dial numbers for those keys.
See the User’s Guide at
www.telephones.att.com/synapseguides
for more information.

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Programmable Feature Key LEDs
The Programmable Feature Key LEDs change appearance to indicate call and feature status.
Note: If your system has been configured for
Line Appearance mode, keys and indicators
function differently.
See the User’s Guide at
www.telephones.att.com/
synapseguides for more information.
Key LED Activity Description
Call Appearances:
Call 1, Call 2, Call 3...
(up to 10 Call Appearances
can be programmed)
Off
Steady GREEN
Quickly Flashing GREEN
Slowly Flashing ORANGE
No call
Active call
Ringing call
Held call
Page Off
Steady GREEN
Quickly Flashing GREEN
No page
Making page
Receiving page
Do Not Disturb Off
Steady ORANGE
DND Off
DND On
Call Forward All Off
Steady ORANGE
Call Fwd All Off
Call Fwd All On
Call Log Off
Steady ORANGE
No new calls
One or more new missed calls
Messages Off
Steady ORANGE
No new messages
One or more new messages
Call Queue Off
Slowly Flashing ORANGE
No calls waiting
One or more calls in the queue
Auto Attendant Off Not applicable. Press this key
to change the Auto Attendant
settings.

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The Idle screen appears when the Deskset has power and no activity.
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Idle Screen
Extension Number
Number assigned to
this Deskset.
Date and Time
Extension Name
Name assigned to this Deskset.
New Missed Calls
Number of new calls whose call
information has not been reviewed.
New Messages
Number of new voice
messages.
This page illustrates an Idle screen in Call Appearance mode. If your system has been configured for Line
Appearance mode, your Idle screen will not include all these elements. For more information, see the User’s Guide
at www.telephones.att.com/synapseguides.
Status Indicator Area
Icon Status Icon Status
FWD Call Forward All is on Ringer volume is set to off
ANS Auto Answer is on Ring Delay is enabled for the number of seconds
indicated
DND Do Not Disturb is on Voicemail is nearly full
Voicemail is full
The Deskset displays status indicators in the upper right-hand corner of the Idle screen.

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Soft Keys
Three context-sensitive keys provide functions indicated by labels on the screen.
Soft keys with and shapes indicate that there are more than three soft key functions available. To view
the additional functions, press vor won the Navigation key.
If your system has been configured for Line Appearance mode, different soft keys will be available.
For more information, see the User’s Guide at www.telephones.att.com/synapseguides.
Scroll Indicators
Scroll Indicators appear in the upper right-hand corner of the display when you can view more information by
pressing sand ron the Navigation key.
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Soft Keys and Scroll Indicators
Soft Key Labels
Change according
to the current task.
Scroll Indicators

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You can make a call from the Deskset using Predialing, Live Dialing or from a list. To Predial, use the dial pad to
enter a phone number and then go off hook. To Live Dial, go off hook, then dial a number. To make a call when
viewing Directory, Call Log, Redial or Messages entries, press or to dial.
To Predial a number:
1. Enter the phone number using the dial pad. To call an outside number,
dial 9first, or whatever your System Administrator said is necessary.
2. Go off hook: lift the handset, or press SPEAKER, HEADSET or a Call
Appearance or Line Appearance key.
To Live Dial a number:
1. Go off hook (to hear the dial tone) from Idle mode.
2. Enter the number you want to dial. The Active Call screen appears.
To call an outside number, dial 9first, or whatever your System
Administrator said is necessary.
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Making a Call

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Answering a Call
You can answer a call by lifting the handset, pressing the soft key,
SPEAKER, HEADSET or the associated Call Appearance or Line Appearance
key, or you can set the Deskset to automatically answer after a delay.
See the User’s Guide at www.telephones.att.com/synapseguides
for information on this feature.
The table shows the soft key labels that appear when the phone is ringing.
Answers a call Silences the ringer Call Appearance mode only—
Sends the call directly to Voicemail
Once a call has been forwarded to Voicemail, you can listen to the message the caller is leaving by
pressing . During Voicemail recording, you can also press CANCEL to return to the Idle screen
or press to answer the call.