AT&T Synapse SB67020 User manual

Quick Start Guide
AT&T SB67020/SB67025 Deskset

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Deskset Overview
This page identifies and describes the main display and key groups for
the Synapse® SB67020 Deskset and SB67025 Deskset. See the User’s Guide at
www.telephones.att.com/synapseguides for additional information.
Liquid Crystal Display (LCD)
Displays information for
using the Deskset.
Soft Keys
Three keys that produce
different actions depending on
the LCD labels.
Voicemail Indicator
Lights when there are
new Voicemail messages.
Navigation Key
Moves the cursor up/down/
left/right and shows
additional entries and soft keys.
Hard Keys
A set of fixed-function keys.
Display Keys
Control the display.
Programmable Feature Keys
Provide easy access to various
call functions, which are determined
by your System Administrator.

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Hard Keys
Select
Selects the
highlighted option.
Menu
Accesses the menu.
Cancel
Cancels the most recent operation
and returns to previous screen.
Call/Line Appearance Keys
By default, the upper Programmable
Feature Keys provide access to active
calls. Your System Administrator
determines how many Call/Line
Appearance keys are available.
Programmable Feature Keys
Provide access to various call
functions as configured by your
System Administrator.
Speaker
Routes audio to speakerphone. Can
be used to go off hook or on hook.
Mute
Prevents your voice from being heard.
Hold
Places current active call on hold.
Volume Keys
Increases/decreases the ringer
and incoming voice volume.
Headset
Routes audio to a headset (not supplied).
Can be used to go off hook or on hook.
Dial Pad

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The Deskset features Programmable Feature Keys that can be programmed by your System
Administrator. The keys include color LEDs to signal the status of some functions.
The Deskset shipping box includes replacement Programmable Feature Key cards and stickers
for labeling the keys as needed. The table below lists the default key assignments and the other
features that your System Administrator can assign.
Key Call Appearance Mode Line Appearance Mode
1Call 1 Line 1
2Call 2 Line 2
3Park List Line 3
4Page Line 4
5DND (Do Not Disturb) Page
6Call Fwd All Redial
7Redial Directory
8Directory Call Log
9Call Log Messages
10 Messages Intercom
Call Queue Held Calls List
QD_____ (Quick Dial) QD_____ (Quick Dial)
Auto Att (Auto Attendant) DND (Do Not Disturb)
Help Help
Programmable Feature Keys
If any keys have been programmed as Quick Dial keys,
you can enter quick dial numbers for those keys.
See the User’s Guide at
www.telephones.att.com/synapseguides
for more information.

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Programmable Feature Key LEDs
The Programmable Feature Key LEDs change appearance to indicate call and feature status.
Note: If your system has been configured for
Line Appearance mode, keys and indicators
function differently.
See the User’s Guide at
www.telephones.att.com/
synapseguides for more information.
Key LED Activity Description
Call Appearances:
Call 1, Call 2, Call 3...
(up to 10 Call Appearances
can be programmed)
Off
Steady GREEN
Quickly Flashing GREEN
Slowly Flashing ORANGE
No call
Active call
Ringing call
Held call
Page Off
Steady GREEN
Quickly Flashing GREEN
No page
Making page
Receiving page
Do Not Disturb Off
Steady ORANGE
DND Off
DND On
Call Forward All Off
Steady ORANGE
Call Fwd All Off
Call Fwd All On
Call Log Off
Steady ORANGE
No new calls
One or more new missed calls
Messages Off
Steady ORANGE
No new messages
One or more new messages
Call Queue Off
Slowly Flashing ORANGE
No calls waiting
One or more calls in the queue
Auto Attendant Off Not applicable. Press this key
to change the Auto Attendant
settings.

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The Idle screen appears when the Deskset has power and no activity.
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Idle Screen
Extension Number
Number assigned to
this Deskset.
Date and Time
Extension Name
Name assigned to this Deskset.
New Missed Calls
Number of new calls whose call
information has not been reviewed.
New Messages
Number of new voice
messages.
This page illustrates an Idle screen in Call Appearance mode. If your system has been configured for Line
Appearance mode, your Idle screen will not include all these elements. For more information, see the User’s Guide
at www.telephones.att.com/synapseguides.
Status Indicator Area
Icon Status Icon Status
FWD Call Forward All is on Ringer volume is set to off
ANS Auto Answer is on Ring Delay is enabled for the number of seconds
indicated
DND Do Not Disturb is on Voicemail is nearly full
Voicemail is full
The Deskset displays status indicators in the upper right-hand corner of the Idle screen.

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Soft Keys
Three context-sensitive keys provide functions indicated by labels on the screen.
Soft keys with and shapes indicate that there are more than three soft key functions available. To view
the additional functions, press vor won the Navigation key.
If your system has been configured for Line Appearance mode, different soft keys will be available.
For more information, see the User’s Guide at www.telephones.att.com/synapseguides.
Scroll Indicators
Scroll Indicators appear in the upper right-hand corner of the display when you can view more information by
pressing sand ron the Navigation key.
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Soft Keys and Scroll Indicators
Soft Key Labels
Change according
to the current task.
Scroll Indicators

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You can make a call from the Deskset using Predialing, Live Dialing or from a list. To Predial, use the dial pad to
enter a phone number and then go off hook. To Live Dial, go off hook, then dial a number. To make a call when
viewing Directory, Call Log, Redial or Messages entries, press or to dial.
To Predial a number:
1. Enter the phone number using the dial pad. To call an outside number,
dial 9first, or whatever your System Administrator said is necessary.
2. Go off hook: lift the handset, or press SPEAKER, HEADSET or a Call
Appearance or Line Appearance key.
To Live Dial a number:
1. Go off hook (to hear the dial tone) from Idle mode.
2. Enter the number you want to dial. The Active Call screen appears.
To call an outside number, dial 9first, or whatever your System
Administrator said is necessary.
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Making a Call

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Answering a Call
You can answer a call by lifting the handset, pressing the soft key,
SPEAKER, HEADSET or the associated Call Appearance or Line Appearance
key, or you can set the Deskset to automatically answer after a delay.
See the User’s Guide at www.telephones.att.com/synapseguides
for information on this feature.
The table shows the soft key labels that appear when the phone is ringing.
Answers a call Silences the ringer Call Appearance mode only—
Sends the call directly to Voicemail
Once a call has been forwarded to Voicemail, you can listen to the message the caller is leaving by
pressing . During Voicemail recording, you can also press CANCEL to return to the Idle screen
or press to answer the call.

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Call Status Icons
At least one of the Programmable Feature Keys is set as a Call Appearance or Line Appearance Key. Use this key to
manage calls. During a call, icons on the screen indicate the current call status. Soft keys show optional actions.
Call Status Icon
Icon Status Description Icon Status Description
Off Hook Indicates that you are dialing or on a
phone call
Conference Indicates that you have created a
conference call
On Hold Indicates the call is on hold Conference
On Hold
Indicates a conference call is on hold
Ringing Call Indicates an incoming call Ring Group
Ringing Call
Indicates an incoming Ring Group call
Ignored Call Indicates an incoming call when the
ringer is silenced
Ignored Ring
Group Call
Indicates an incoming Ring Group call when
the ringer is silenced
1, 2, 3... Line Number Indicates the number of the associated
Call Appearance or Line Appearance key
Call
Forwarded
Indicates that your call was forwarded to
another extension or phone number
Call
Screening
A caller is recording a message on your
phone

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Multiple Calls
Call Appearance Mode
When there are multiple active calls, the qand pScroll Indicators show the
presence of other calls. Review calls by pressing sor ron the Navigation key.
Reviewing calls does not access the calls.
Press the Call Appearance keys to access the calls.
Scroll Indicator
Line Appearance Mode
When there are multiple calls, press the Line Appearance key for the call you want to access. If you are already on a
call, that call is put on hold when you press another Line Appearance key.
Managing a Call
The Deskset Call Management functions begin with the Active Call screen.
The table shows the soft key labels that appear after you answer a call.
Initiates transfer of a call Initiates a conference call Call Appearance mode only—
Parks a call

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Transferring a Call
Do Not Disturb Setup
To Transfer a call:
1. Press from the Active Call screen. The call is put on hold.
2. Make another call. You can also transfer to a held call by accessing it and
pressing the associated Call Appearance or Line Appearance key. If desired,
you can announce the transfer.
3. To complete the transfer, press . The Call Transferred screen displays
for two seconds.
To enable or disable Do Not Disturb (DND):
Press MENU, then 1, and then 5(Call Appearance mode) or MENU, then 1, and then 4(Line Appearance mode) to
turn the Do Not Disturb feature on or off.
DND appears on the Idle screen when DND is on. Do Not Disturb silences incoming ringing and paging. Incoming
calls can still be answered as long as the Call Appearance or Line Appearance LED is flashing.

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Creating a Conference Call
The Deskset can conference two calls to create a three-party conference call. Only one conference can exist
at a time at a Deskset.
To create a conference call:
1. Establish the first call, Call A. You may establish Call A through direct dialing,
from the Extension list, Call Log, Redial list, Park list, Directory, Quick Dial or
by taking a held call off hold.
2. Press . Call A will be placed on hold.
3. Establish the second call, Call B, and appears. You may establish Call
B through direct dialing, from the Extension list, Call Log, Redial list, Park list,
Directory, Quick Dial or by taking a held call off hold.
4. Press .
The selected parties will now join you in a conference.
If you hang up while on the conference, the conference ends. If you make or
take another call, the conference continues without you. You can rejoin by
pressing a corresponding Call Appearance or Line Appearance key.

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Deskset Menu
You can use the Deskset menus to set up many Deskset features. To access
the main menu, press MENU. Select options by scrolling down to an option
and pressing SELECT, or by pressing the dial-pad key with that option number.
• Press 1on the dial pad to display the Features menu — Call Queue, Park List, Page, Messages, Do Not
Disturb, Call Forward All, Directory, Call Log, Redial, and Help.
• Press 2to display the User Settings menu — Greetings, Call Management, Deskset Settings, Directory
Settings, User Password, Cordless Headset (SB67025 only), and Voicemail to Email.
• Press 3to display the Admin Settings menu. A System Administrator password is required.
• Press 4to display the Deskset Information screen.
• If your extension is the operator extension, press 5to change the Auto Attendant settings.
Deskset menu items vary depending whether the system is in Call Appearance or Line Appearance mode.
See the User’s Guide at www.telephones.att.com/synapseguides for more information.

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Paging
You can page all extensions, or, if the System Administrator has created them, you can page groups of extensions
(Paging Zones).
To page extensions:
1. Press MENU, then 1, and then 3(Call Appearance mode) or MENU, then 1,
and then 2(Line Appearance mode) to access the Paging Zones screen. The
screen shows the page options available at your Deskset: an All Extensions
option, and any Paging Zones that the System Administrator has created.
2. Highlight All Extensions or a Paging Zone.
3. Press SELECT. The system emits a short paging tone and displays the
Paging screen.
4. Use the speakerphone or pick up the handset to make your announcement.
5. When finished, press . The Idle screen appears.

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Access your messages by pressing MENU, then 1, and then 4(Call Appearance
mode) or MENU, then 1, and then 3(Line Appearance mode) from the Idle
screen. You will be prompted to enter your password if you have created one. If
your System Administrator has not set up a Group Mailbox whose messages you
can access, the Messages screen appears.
If your Deskset has Group Mailboxes enabled, a list of the Group Mailboxes
appears. If your Deskset has Voicemail Distribution enabled, a screen appears
allowing you to choose to listen to your messages by pressing .
The table shows the soft key labels that appear in the Messages screen.
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Accessing Voicemail
Plays message. Deletes displayed message. Allows dialing options before
calling a number from Call Log,
Redial list, or Messages.
Allows you to forward a
message to an extension or
other destination.
Plays all Voicemail
messages.
Clears or restores a New Message
indication for a single message.
Deletes all Voicemail
messages.
Displays Group Mailbox list.

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The Directory consists of other Deskset Extension numbers, your own Personal
entries, and System entries that only the System Administrator can add and edit.
You can add up to 50 Personal entries to your Deskset Directory.
Within the Directory, you can press a dial-pad key to see the first name that starts
with the first letter on that key. If there is no match, the screen displays the next
entry in the alphabetical list. You can also use the rand sNavigation keys to scroll through the Directory.
The table shows the soft key labels that appear in the Directory display.
Creates a new Personal entry. Sorts entries by First or
Last Name.
Dials the on-screen number.
Allows you to change a
Personal entry.
Displays a list of
Directory settings.
Deletes a Personal entry.
Directory

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Using the Directory
To create a new Directory entry:
1. To display the Directory list, press MENU, then 1, and then 7(Call
Appearance mode) or MENU, then 1, and then 5(Line Appearance mode).
2. Press .
3. Fill in the First Name, Last Name and Phone # using the dial-pad keys. Add a
9, or whatever your System Administrator said is necessary, for outside calls.
4. Press .
To search for a list entry:
1. Display the Directory list as described above.
2. To search for either an exact match or the closest match, press the dial-
pad key that contains the first letter of the name you are looking for. Keep
pressing the key until the letter you are seeking appears. For example, press 5
twice for “Kenneth.”

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The Call Log provides available name and number information for the last 50 calls received.
To access the Call Log list:
1. From the Idle screen, press MENU, then 1, and then 8 (Call Appearance
mode) or MENU, then 1, and then 6 (Line Appearance mode). The newest
call appears first.
New missed calls are indicated with the [NEW] icon.
2. Press the ror sNavigation key to reach the desired entry.
• Press to access dialing options before calling a number and to
dial out the number.
• Call Log entries may not be in the proper format for dialing. In some areas, you need to remove the area
code or add or remove a 1. Press the vor wNavigation key to view the dialing options.
• Press to dial the on-screen number.
Plays message. Appears only
when there is a message.
Deletes the entry. Dials the entry.
Stores number in your
Personal list.
Clears [NEW] indication
from the entry
Deletes all entries.
If the caller left a voicemail message, indicated by tape icon, you may play the message from the Call Log list.
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Accessing the Call Log