At&t Synapse User manual

Synapse

™

User’s Guide

Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 2.0 9/10

Synapse User’s Guide

ONTENTS

Preface......................................................................................................................................................................11

Topic Navigation ........................................................................................................................................................................................................................................12

Text Conventions .......................................................................................................................................................................................................................................14

Deskset and Optional Cordless Handset Menu Navigation.................................................................................................................................15

Additional Documentation ....................................................................................................................................................................................................................15

Overview ..................................................................................................................................................................16

SB67030 Deskset.......................................................................................................................................................................................................................................19

Deskset Description.................................................................................................................................................................................................................19

Deskset Idle Screen.................................................................................................................................................................................................................20

Deskset Soft Keys.....................................................................................................................................................................................................................21

Deskset Idle Screen Soft Keys...................................................................................................................................................................................21

Deskset Status Indicators.....................................................................................................................................................................................................22

Deskset Call Appearances ...................................................................................................................................................................................................23

Deskset Call Appearance Icons ................................................................................................................................................................................24

Deskset Call Appearance Operation ......................................................................................................................................................................25

Deskset Call Appearance Timer................................................................................................................................................................................26

Deskset Call Appearance LEDs .................................................................................................................................................................................26

Deskset Hard Keys ...................................................................................................................................................................................................................27

Deskset Dial-Pad Entry ..........................................................................................................................................................................................................28

Deskset Confirmation Screens...........................................................................................................................................................................................29

Deskset Notification Screens..............................................................................................................................................................................................29

Using the Deskset Speakerphone ....................................................................................................................................................................................30

Using Deskset Help Screens ...............................................................................................................................................................................................30

Auto Attendant Information................................................................................................................................................................................................31

Caller Options ............................................................................................................................................................................................................................31

Synapse User’s Guide

[Handset] SB67040 Cordless Handset (Optional) ....................................................................................................................................................................32

[Handset] Cordless Handset Description.....................................................................................................................................................................33

[Handset] Cordless Handset Liquid Crystal Display (LCD) ..................................................................................................................................35

[Handset] Cordless Handset LCD Screen Types..............................................................................................................................................36

[Handset] Cordless Handset Soft Keys .........................................................................................................................................................................38

[Handset] Cordless Handset Screen Icons..................................................................................................................................................................38

[Handset] Using the Cordless Handset Speakerphone.........................................................................................................................................40

[Handset] Switching Between Deskset and Cordless Handset ........................................................................................................................41

[Handset] To switch a call from Deskset to Handset:..................................................................................................................................41

[Handset] To switch a call from Handset to Deskset: ..................................................................................................................................41

[Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison.......................................................................................................42

[Handset] Cordless Handset Battery Charging.........................................................................................................................................................44

[Handset] Cordless Handset Low Battery Notification ................................................................................................................................45

[Handset] Cordless Handset Power Saver...........................................................................................................................................................45

[Handset] Cordless Handset Link Loss Notification ...............................................................................................................................................46

[Handset] Searching a List Using the Cordless Handset Dial Pad .........................................................................................................47

[Handset] Dial-Pad Entry.............................................................................................................................................................................................48

[Headset] TL7600 Cordless Headset (Optional)........................................................................................................................................................................49

[Headset] Cordless Headset Description .....................................................................................................................................................................50

[Headset] Cordless Headset Operation........................................................................................................................................................................51

[ATA] Analog Terminal Adapter (ATA - Optional).....................................................................................................................................................................53

Web Interface..........................................................................................................................................................54

Accessing the Web User Interface (WebUI).................................................................................................................................................................................55

Basic Settings ..............................................................................................................................................................................................................................................57

Extension Directory...................................................................................................................................................................................................................................59

Quick-Dial Keys...........................................................................................................................................................................................................................................63

Help ..................................................................................................................................................................................................................................................................64

Synapse User’s Guide

Settings.....................................................................................................................................................................65

Deskset Menu ..............................................................................................................................................................................................................................................66

Deskset Settings.........................................................................................................................................................................................................................................67

Display............................................................................................................................................................................................................................................68

Sounds ...........................................................................................................................................................................................................................................69

Preferred Audio .........................................................................................................................................................................................................................70

User Settings................................................................................................................................................................................................................................................71

Greetings ......................................................................................................................................................................................................................................73

Recording a Greeting.....................................................................................................................................................................................................74

Call Forward All and Call Forward–No Answer ........................................................................................................................................................75

Call Fwd All – Mailbox ..................................................................................................................................................................................................77

Call Fwd All – Extension ..............................................................................................................................................................................................78

Call Fwd All – Outside Phone Number.................................................................................................................................................................79

Automatic Answering .............................................................................................................................................................................................................80

Voicemail Memory....................................................................................................................................................................................................................81

Name Recording .......................................................................................................................................................................................................................82

Password.......................................................................................................................................................................................................................................85

Change User Password.................................................................................................................................................................................................86

[Handset] Registering an Optional Cordless Handset ..........................................................................................................................................87

[Headset] Registering an Optional Cordless Headset...........................................................................................................................................89

[Handset, Headset] Deregistering a Cordless Accessory ...................................................................................................................................90

[Handset] Cordless Handset Deregistration from the Cordless Handset ...........................................................................................91

[Handset, Headset] Cordless Accessory Registration and Deregistration Issues...................................................................................92

Admin Settings............................................................................................................................................................................................................................................93

Deskset Information .................................................................................................................................................................................................................................94

Using Do Not Disturb (DND).................................................................................................................................................................................................................95

Operator Auto-Attendant Settings ...................................................................................................................................................................................................96

Synapse User’s Guide

[Handset] Cordless Handset Settings.............................................................................................................................................................................................97

[Handset] Setting Contrast .................................................................................................................................................................................................98

[Handset] Setting the Sounds ...........................................................................................................................................................................................99

[Handset] Using the VOLUME key to set the Ringer and Voice Volume ......................................................................................... 100

[Handset] Setting the Cordless Handset to Factory Default .......................................................................................................................... 102

[Handset] Viewing the Product ID................................................................................................................................................................................ 103

Accessing Items in Lists ......................................................................................................................................104

Accessing Voicemail.............................................................................................................................................................................................................................. 105

Accessing the Directory ...................................................................................................................................................................................................................... 106

Accessing the Call Log ....................................................................................................................................................................................................................... 107

The Extension List .................................................................................................................................................................................................................................. 108

Accessing the Extension List ........................................................................................................................................................................................... 109

Accessing the Quick-Dial List........................................................................................................................................................................................................... 110

Editing Quick Dial.................................................................................................................................................................................................................. 111

The Redial List.......................................................................................................................................................................................................................................... 112

Accessing the Redial List................................................................................................................................................................................................... 113

Storing Redial Entries.......................................................................................................................................................................................................... 114

Deleting Redial Entries ....................................................................................................................................................................................................... 115

Searching the Directory or Extension Lists Using the Dial Pad ...................................................................................................................................... 116

[Handset] Accessing and Managing Items in Lists with the Cordless Handset...................................................................................................... 117

[Handset] Accessing the Voicemail List .................................................................................................................................................................... 118

[Handset] Accessing the Directory ............................................................................................................................................................................. 119

[Handset] Accessing the Call Log ................................................................................................................................................................................ 121

[Handset] Cordless Handset Extension List............................................................................................................................................................. 122

[Handset] Accessing an Extension............................................................................................................................................................................... 123

[Handset] Accessing the Quick-Dial List................................................................................................................................................................... 124

[Handset] Accessing the Redial List............................................................................................................................................................................ 125

[Handset] Searching the Directory or Extension Lists Using the Dial Pad.............................................................................................. 127

Synapse User’s Guide

Directory.................................................................................................................................................................128

Using the Directory................................................................................................................................................................................................................................ 129

Viewing Directory Entries ................................................................................................................................................................................................................... 130

Creating a New Personal List Entry .............................................................................................................................................................................................. 132

Editing a Personal List Entry............................................................................................................................................................................................................. 133

Storing Directory Entries from the Call Log or Redial List ................................................................................................................................................ 134

Deleting a Personal List Entry.......................................................................................................................................................................................................... 135

Directory Sort ........................................................................................................................................................................................................................................... 136

[Handset] Accessing the Directory with the Cordless Handset ..................................................................................................................................... 137

Voicemail................................................................................................................................................................140

Voicemail Overview ............................................................................................................................................................................................................................... 141

Voicemail Messages ............................................................................................................................................................................................................. 142

Accessing Your Messages................................................................................................................................................................................................................... 143

Personal Message Playback............................................................................................................................................................................................. 144

Forwarding a Personal Message.................................................................................................................................................................................... 147

Recording an Introductory Message............................................................................................................................................................................ 149

Deleting Personal Messages............................................................................................................................................................................................ 150

New Personal Message Status Indications (! Icons)............................................................................................................................................. 151

[ATA] Accessing Group Mailboxes................................................................................................................................................................................ 153

Personal Voicemail Remote Operations ..................................................................................................................................................................................... 155

[Handset] Accessing Personal Voicemail with the Cordless Handset......................................................................................................................... 158

[Handset] Voicemail Notification .................................................................................................................................................................................. 159

[Handset] Retrieving Personal Voicemail ................................................................................................................................................................. 160

[Handset] Reviewing Voicemail Records................................................................................................................................................................... 161

[Handset] Managing Personal Voicemail .................................................................................................................................................................. 163

Synapse User’s Guide

Call Log...................................................................................................................................................................166

Using the Call Log.................................................................................................................................................................................................................................. 167

Managing Missed Calls......................................................................................................................................................................................................................... 168

Reviewing the Call Log List............................................................................................................................................................................................................... 169

Voicemail Messages in Call Logs................................................................................................................................................................................... 171

Storing Call Log Entries....................................................................................................................................................................................................................... 172

Deleting Call Log Entries .................................................................................................................................................................................................................... 173

[Handset] Accessing the Call Log with the Cordless Handset ....................................................................................................................................... 175

[Handset] Using the Call Log ......................................................................................................................................................................................... 176

[Handset] Managing Missed Calls................................................................................................................................................................................. 177

[Handset] Reviewing the Call Log................................................................................................................................................................................ 178

[Handset] Playing Voicemail Messages in the Call Log .................................................................................................................................... 179

[Handset] Deleting Call Log Entries............................................................................................................................................................................ 180

Outgoing Calls.......................................................................................................................................................182

Active Call Screen .................................................................................................................................................................................................................................. 183

Predialing....................................................................................................................................................................................................................................................184

Live Dialing ................................................................................................................................................................................................................................................ 185

Making a Call from a List.................................................................................................................................................................................................................... 186

[Handset] Make a Call with the Cordless Handset ............................................................................................................................................................... 187

[Handset] Active Call Screen.......................................................................................................................................................................................... 188

[Handset] Predialing............................................................................................................................................................................................................ 189

[Handset] Live Dialing ........................................................................................................................................................................................................ 190

[Headset] Making Calls with the Optional TL7600 Cordless Headset........................................................................................................................ 191

Incoming Calls.......................................................................................................................................................192

Incoming Call Screens.......................................................................................................................................................................................................................... 193

Incoming Call Indication ..................................................................................................................................................................................................................... 194

Answer a Call............................................................................................................................................................................................................................................ 195

Multiple Incoming Calls ....................................................................................................................................................................................................................... 197

Ignoring a Call.......................................................................................................................................................................................................................................... 198

Synapse User’s Guide

Call Screening .......................................................................................................................................................................................................................................... 199

Auto Answering ....................................................................................................................................................................................................................................... 200

[Handset] Answer a Call with the Cordless Handset .......................................................................................................................................................... 201

[Handset] Incoming Call Indication ............................................................................................................................................................................. 202

[Handset] Answer a Call ................................................................................................................................................................................................... 203

[Handset] Multiple Incoming Calls............................................................................................................................................................................... 204

Call Management..................................................................................................................................................205

Call Management.................................................................................................................................................................................................................................... 206

Placing a Call on Hold ......................................................................................................................................................................................................................... 207

Managing Held Calls ............................................................................................................................................................................................................ 208

Transferring a Call Overview ............................................................................................................................................................................................................ 209

Transfer Rules.......................................................................................................................................................................................................................... 209

Transferring a Call ............................................................................................................................................................................................................... 210

Conferencing............................................................................................................................................................................................................................................. 212

Hold and Cancel a Conference ...................................................................................................................................................................................... 213

Parking a Call ........................................................................................................................................................................................................................................... 214

Retrieve a Parked Call ........................................................................................................................................................................................................ 215

[Handset] Call Management Using the Cordless Handset................................................................................................................................................ 216

[Handset] Active Call Screens........................................................................................................................................................................................ 217

[Handset] Call Deck............................................................................................................................................................................................................. 218

[Handset] Transferring ....................................................................................................................................................................................................... 219

[Handset] Transferring to an Extension............................................................................................................................................................ 219

[Handset] Transferring to an Outside Number ............................................................................................................................................. 220

[Handset] Conferencing .................................................................................................................................................................................................... 221

[Handset] Placing a Conference Call on Hold .............................................................................................................................................. 222

[Handset] Ending a Conference Call .................................................................................................................................................................. 223

[Handset] Managing Held Calls ..................................................................................................................................................................................... 224

[Handset] Held Call Options ........................................................................................................................................................................................... 226

Synapse User’s Guide

[Handset] Parking a Call ................................................................................................................................................................................................... 227

Parking an Active or Held Call............................................................................................................................................................................... 227

[Handset] Retrieving a Parked Call From Any Extension......................................................................................................................... 228

[Handset] Using a Corded Headset............................................................................................................................................................................. 229

Call Management Using Headsets ................................................................................................................................................................................................. 230

Paging .....................................................................................................................................................................231

Paging .......................................................................................................................................................................................................................................................... 232

[ATA] Single-Zone Overhead Paging ........................................................................................................................................................................................... 234

[ATA] Multi-Zone Overhead Paging.............................................................................................................................................................................................. 235

[Handset] Paging ................................................................................................................................................................................................................................... 236

Deskset-Handset Interaction .............................................................................................................................237

[Handset] Answering a Call While Another Device is on a Call .................................................................................................................................... 238

[Handset] Incoming Calls................................................................................................................................................................................................................... 238

[Handset] Held Calls ............................................................................................................................................................................................................................ 238

[Handset] Clocks .................................................................................................................................................................................................................................... 239

[Handset] Status..................................................................................................................................................................................................................................... 239

Troubleshooting....................................................................................................................................................240

Common Troubleshooting Procedures ........................................................................................................................................................................................ 241

Resolving Audio Echoes..................................................................................................................................................................................................... 241

Resolving General Audio Issues..................................................................................................................................................................................... 243

Reintroducing a Deskset Into the System................................................................................................................................................................. 244

Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 246

Power Failure Recovery Procedure.............................................................................................................................................................................. 248

General Troubleshooting .................................................................................................................................................................................................................... 249

Gateway Troubleshooting .................................................................................................................................................................................................................. 259

Deskset Troubleshooting .................................................................................................................................................................................................................... 262

Cordless Handset Troubleshooting................................................................................................................................................................................................ 273

Synapse User’s Guide

Cordless Headset Troubleshooting................................................................................................................................................................................................ 281

ATA Troubleshooting ............................................................................................................................................................................................................................ 286

[ATA] General Troubleshooting ..................................................................................................................................................................................... 286

[ATA] Music on Hold (MoH) Troubleshooting.......................................................................................................................................................... 288

[ATA] Overhead Paging (OHP) Troubleshooting ................................................................................................................................................... 292

[ATA] Fax Configuration Troubleshooting ................................................................................................................................................................ 306

[ATA] Analog Phone Troubleshooting........................................................................................................................................................................ 310

[ATA] Group Mailbox Troubleshooting....................................................................................................................................................................... 312

Appendixes ............................................................................................................................................................313

Appendix A: Soft Keys .......................................................................................................................................................................................................................... 313

Appendix B: Technical Specifications ........................................................................................................................................................................................... 317

Appendix C: Maintenance................................................................................................................................................................................................................... 320

Appendix D: Important Safety Instructions................................................................................................................................................................................ 321

Appendix E: Limited Warranty.......................................................................................................................................................................................................... 323

Glossary..................................................................................................................................................................327