AT&T Synapse User manual

Synapse
™
User’s Guide
© 2010 Advanced American Telephones. All Rights Reserved. AT&T, the AT&T logo and the slogan “Your world. Delivered.” are trademarks of AT&T Intellectual
Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue 2.0 9/10

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Synapse User’s Guide
C ONTENTS
Preface......................................................................................................................................................................11
Topic Navigation ........................................................................................................................................................................................................................................12
Text Conventions .......................................................................................................................................................................................................................................14
Deskset and Optional Cordless Handset Menu Navigation.................................................................................................................................15
Additional Documentation ....................................................................................................................................................................................................................15
Overview ..................................................................................................................................................................16
SB67030 Deskset.......................................................................................................................................................................................................................................19
Deskset Description.................................................................................................................................................................................................................19
Deskset Idle Screen.................................................................................................................................................................................................................20
Deskset Soft Keys.....................................................................................................................................................................................................................21
Deskset Idle Screen Soft Keys...................................................................................................................................................................................21
Deskset Status Indicators.....................................................................................................................................................................................................22
Deskset Call Appearances ...................................................................................................................................................................................................23
Deskset Call Appearance Icons ................................................................................................................................................................................24
Deskset Call Appearance Operation ......................................................................................................................................................................25
Deskset Call Appearance Timer................................................................................................................................................................................26
Deskset Call Appearance LEDs .................................................................................................................................................................................26
Deskset Hard Keys ...................................................................................................................................................................................................................27
Deskset Dial-Pad Entry ..........................................................................................................................................................................................................28
Deskset Confirmation Screens...........................................................................................................................................................................................29
Deskset Notification Screens..............................................................................................................................................................................................29
Using the Deskset Speakerphone ....................................................................................................................................................................................30
Using Deskset Help Screens ...............................................................................................................................................................................................30
Auto Attendant Information................................................................................................................................................................................................31
Caller Options ............................................................................................................................................................................................................................31

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Synapse User’s Guide
[Handset] SB67040 Cordless Handset (Optional) ....................................................................................................................................................................32
[Handset] Cordless Handset Description.....................................................................................................................................................................33
[Handset] Cordless Handset Liquid Crystal Display (LCD) ..................................................................................................................................35
[Handset] Cordless Handset LCD Screen Types..............................................................................................................................................36
[Handset] Cordless Handset Soft Keys .........................................................................................................................................................................38
[Handset] Cordless Handset Screen Icons..................................................................................................................................................................38
[Handset] Using the Cordless Handset Speakerphone.........................................................................................................................................40
[Handset] Switching Between Deskset and Cordless Handset ........................................................................................................................41
[Handset] To switch a call from Deskset to Handset:..................................................................................................................................41
[Handset] To switch a call from Handset to Deskset: ..................................................................................................................................41
[Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison.......................................................................................................42
[Handset] Cordless Handset Battery Charging.........................................................................................................................................................44
[Handset] Cordless Handset Low Battery Notification ................................................................................................................................45
[Handset] Cordless Handset Power Saver...........................................................................................................................................................45
[Handset] Cordless Handset Link Loss Notification ...............................................................................................................................................46
[Handset] Searching a List Using the Cordless Handset Dial Pad .........................................................................................................47
[Handset] Dial-Pad Entry.............................................................................................................................................................................................48
[Headset] TL7600 Cordless Headset (Optional)........................................................................................................................................................................49
[Headset] Cordless Headset Description .....................................................................................................................................................................50
[Headset] Cordless Headset Operation........................................................................................................................................................................51
[ATA] Analog Terminal Adapter (ATA - Optional).....................................................................................................................................................................53
Web Interface..........................................................................................................................................................54
Accessing the Web User Interface (WebUI).................................................................................................................................................................................55
Basic Settings ..............................................................................................................................................................................................................................................57
Extension Directory...................................................................................................................................................................................................................................59
Quick-Dial Keys...........................................................................................................................................................................................................................................63
Help ..................................................................................................................................................................................................................................................................64

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Synapse User’s Guide
Settings.....................................................................................................................................................................65
Deskset Menu ..............................................................................................................................................................................................................................................66
Deskset Settings.........................................................................................................................................................................................................................................67
Display............................................................................................................................................................................................................................................68
Sounds ...........................................................................................................................................................................................................................................69
Preferred Audio .........................................................................................................................................................................................................................70
User Settings................................................................................................................................................................................................................................................71
Greetings ......................................................................................................................................................................................................................................73
Recording a Greeting.....................................................................................................................................................................................................74
Call Forward All and Call Forward–No Answer ........................................................................................................................................................75
Call Fwd All – Mailbox ..................................................................................................................................................................................................77
Call Fwd All – Extension ..............................................................................................................................................................................................78
Call Fwd All – Outside Phone Number.................................................................................................................................................................79
Automatic Answering .............................................................................................................................................................................................................80
Voicemail Memory....................................................................................................................................................................................................................81
Name Recording .......................................................................................................................................................................................................................82
Password.......................................................................................................................................................................................................................................85
Change User Password.................................................................................................................................................................................................86
[Handset] Registering an Optional Cordless Handset ..........................................................................................................................................87
[Headset] Registering an Optional Cordless Headset...........................................................................................................................................89
[Handset, Headset] Deregistering a Cordless Accessory ...................................................................................................................................90
[Handset] Cordless Handset Deregistration from the Cordless Handset ...........................................................................................91
[Handset, Headset] Cordless Accessory Registration and Deregistration Issues...................................................................................92
Admin Settings............................................................................................................................................................................................................................................93
Deskset Information .................................................................................................................................................................................................................................94
Using Do Not Disturb (DND).................................................................................................................................................................................................................95
Operator Auto-Attendant Settings ...................................................................................................................................................................................................96

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Synapse User’s Guide
[Handset] Cordless Handset Settings.............................................................................................................................................................................................97
[Handset] Setting Contrast .................................................................................................................................................................................................98
[Handset] Setting the Sounds ...........................................................................................................................................................................................99
[Handset] Using the VOLUME key to set the Ringer and Voice Volume ......................................................................................... 100
[Handset] Setting the Cordless Handset to Factory Default .......................................................................................................................... 102
[Handset] Viewing the Product ID................................................................................................................................................................................ 103
Accessing Items in Lists ......................................................................................................................................104
Accessing Voicemail.............................................................................................................................................................................................................................. 105
Accessing the Directory ...................................................................................................................................................................................................................... 106
Accessing the Call Log ....................................................................................................................................................................................................................... 107
The Extension List .................................................................................................................................................................................................................................. 108
Accessing the Extension List ........................................................................................................................................................................................... 109
Accessing the Quick-Dial List........................................................................................................................................................................................................... 110
Editing Quick Dial.................................................................................................................................................................................................................. 111
The Redial List.......................................................................................................................................................................................................................................... 112
Accessing the Redial List................................................................................................................................................................................................... 113
Storing Redial Entries.......................................................................................................................................................................................................... 114
Deleting Redial Entries ....................................................................................................................................................................................................... 115
Searching the Directory or Extension Lists Using the Dial Pad ...................................................................................................................................... 116
[Handset] Accessing and Managing Items in Lists with the Cordless Handset...................................................................................................... 117
[Handset] Accessing the Voicemail List .................................................................................................................................................................... 118
[Handset] Accessing the Directory ............................................................................................................................................................................. 119
[Handset] Accessing the Call Log ................................................................................................................................................................................ 121
[Handset] Cordless Handset Extension List............................................................................................................................................................. 122
[Handset] Accessing an Extension............................................................................................................................................................................... 123
[Handset] Accessing the Quick-Dial List................................................................................................................................................................... 124
[Handset] Accessing the Redial List............................................................................................................................................................................ 125
[Handset] Searching the Directory or Extension Lists Using the Dial Pad.............................................................................................. 127

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Synapse User’s Guide
Directory.................................................................................................................................................................128
Using the Directory................................................................................................................................................................................................................................ 129
Viewing Directory Entries ................................................................................................................................................................................................................... 130
Creating a New Personal List Entry .............................................................................................................................................................................................. 132
Editing a Personal List Entry............................................................................................................................................................................................................. 133
Storing Directory Entries from the Call Log or Redial List ................................................................................................................................................ 134
Deleting a Personal List Entry.......................................................................................................................................................................................................... 135
Directory Sort ........................................................................................................................................................................................................................................... 136
[Handset] Accessing the Directory with the Cordless Handset ..................................................................................................................................... 137
[Handset] Accessing the Directory ............................................................................................................................................................................. 138
Voicemail................................................................................................................................................................140
Voicemail Overview ............................................................................................................................................................................................................................... 141
Voicemail Messages ............................................................................................................................................................................................................. 142
Accessing Your Messages................................................................................................................................................................................................................... 143
Personal Message Playback............................................................................................................................................................................................. 144
Forwarding a Personal Message.................................................................................................................................................................................... 147
Recording an Introductory Message............................................................................................................................................................................ 149
Deleting Personal Messages............................................................................................................................................................................................ 150
New Personal Message Status Indications (! Icons)............................................................................................................................................. 151
[ATA] Accessing Group Mailboxes................................................................................................................................................................................ 153
Personal Voicemail Remote Operations ..................................................................................................................................................................................... 155
[Handset] Accessing Personal Voicemail with the Cordless Handset......................................................................................................................... 158
[Handset] Voicemail Notification .................................................................................................................................................................................. 159
[Handset] Retrieving Personal Voicemail ................................................................................................................................................................. 160
[Handset] Reviewing Voicemail Records................................................................................................................................................................... 161
[Handset] Managing Personal Voicemail .................................................................................................................................................................. 163

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Synapse User’s Guide
Call Log...................................................................................................................................................................166
Using the Call Log.................................................................................................................................................................................................................................. 167
Managing Missed Calls......................................................................................................................................................................................................................... 168
Reviewing the Call Log List............................................................................................................................................................................................................... 169
Voicemail Messages in Call Logs................................................................................................................................................................................... 171
Storing Call Log Entries....................................................................................................................................................................................................................... 172
Deleting Call Log Entries .................................................................................................................................................................................................................... 173
[Handset] Accessing the Call Log with the Cordless Handset ....................................................................................................................................... 175
[Handset] Using the Call Log ......................................................................................................................................................................................... 176
[Handset] Managing Missed Calls................................................................................................................................................................................. 177
[Handset] Reviewing the Call Log................................................................................................................................................................................ 178
[Handset] Playing Voicemail Messages in the Call Log .................................................................................................................................... 179
[Handset] Deleting Call Log Entries............................................................................................................................................................................ 180
Outgoing Calls.......................................................................................................................................................182
Active Call Screen .................................................................................................................................................................................................................................. 183
Predialing....................................................................................................................................................................................................................................................184
Live Dialing ................................................................................................................................................................................................................................................ 185
Making a Call from a List.................................................................................................................................................................................................................... 186
[Handset] Make a Call with the Cordless Handset ............................................................................................................................................................... 187
[Handset] Active Call Screen.......................................................................................................................................................................................... 188
[Handset] Predialing............................................................................................................................................................................................................ 189
[Handset] Live Dialing ........................................................................................................................................................................................................ 190
[Headset] Making Calls with the Optional TL7600 Cordless Headset........................................................................................................................ 191
Incoming Calls.......................................................................................................................................................192
Incoming Call Screens.......................................................................................................................................................................................................................... 193
Incoming Call Indication ..................................................................................................................................................................................................................... 194
Answer a Call............................................................................................................................................................................................................................................ 195
Multiple Incoming Calls ....................................................................................................................................................................................................................... 197
Ignoring a Call.......................................................................................................................................................................................................................................... 198

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Synapse User’s Guide
Call Screening .......................................................................................................................................................................................................................................... 199
Auto Answering ....................................................................................................................................................................................................................................... 200
[Handset] Answer a Call with the Cordless Handset .......................................................................................................................................................... 201
[Handset] Incoming Call Indication ............................................................................................................................................................................. 202
[Handset] Answer a Call ................................................................................................................................................................................................... 203
[Handset] Multiple Incoming Calls............................................................................................................................................................................... 204
Call Management..................................................................................................................................................205
Call Management.................................................................................................................................................................................................................................... 206
Placing a Call on Hold ......................................................................................................................................................................................................................... 207
Managing Held Calls ............................................................................................................................................................................................................ 208
Transferring a Call Overview ............................................................................................................................................................................................................ 209
Transfer Rules.......................................................................................................................................................................................................................... 209
Transferring a Call ............................................................................................................................................................................................................... 210
Conferencing............................................................................................................................................................................................................................................. 212
Hold and Cancel a Conference ...................................................................................................................................................................................... 213
Parking a Call ........................................................................................................................................................................................................................................... 214
Retrieve a Parked Call ........................................................................................................................................................................................................ 215
[Handset] Call Management Using the Cordless Handset................................................................................................................................................ 216
[Handset] Active Call Screens........................................................................................................................................................................................ 217
[Handset] Call Deck............................................................................................................................................................................................................. 218
[Handset] Transferring ....................................................................................................................................................................................................... 219
[Handset] Transferring to an Extension............................................................................................................................................................ 219
[Handset] Transferring to an Outside Number ............................................................................................................................................. 220
[Handset] Conferencing .................................................................................................................................................................................................... 221
[Handset] Placing a Conference Call on Hold .............................................................................................................................................. 222
[Handset] Ending a Conference Call .................................................................................................................................................................. 223
[Handset] Managing Held Calls ..................................................................................................................................................................................... 224
[Handset] Held Call Options ........................................................................................................................................................................................... 226

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Synapse User’s Guide
[Handset] Parking a Call ................................................................................................................................................................................................... 227
Parking an Active or Held Call............................................................................................................................................................................... 227
[Handset] Retrieving a Parked Call From Any Extension......................................................................................................................... 228
[Handset] Using a Corded Headset............................................................................................................................................................................. 229
Call Management Using Headsets ................................................................................................................................................................................................. 230
Paging .....................................................................................................................................................................231
Paging .......................................................................................................................................................................................................................................................... 232
[ATA] Single-Zone Overhead Paging ........................................................................................................................................................................................... 234
[ATA] Multi-Zone Overhead Paging.............................................................................................................................................................................................. 235
[Handset] Paging ................................................................................................................................................................................................................................... 236
Deskset-Handset Interaction .............................................................................................................................237
[Handset] Answering a Call While Another Device is on a Call .................................................................................................................................... 238
[Handset] Incoming Calls................................................................................................................................................................................................................... 238
[Handset] Held Calls ............................................................................................................................................................................................................................ 238
[Handset] Clocks .................................................................................................................................................................................................................................... 239
[Handset] Status..................................................................................................................................................................................................................................... 239
Troubleshooting....................................................................................................................................................240
Common Troubleshooting Procedures ........................................................................................................................................................................................ 241
Resolving Audio Echoes..................................................................................................................................................................................................... 241
Resolving General Audio Issues..................................................................................................................................................................................... 243
Reintroducing a Deskset Into the System................................................................................................................................................................. 244
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 246
Power Failure Recovery Procedure.............................................................................................................................................................................. 248
General Troubleshooting .................................................................................................................................................................................................................... 249
Gateway Troubleshooting .................................................................................................................................................................................................................. 259
Deskset Troubleshooting .................................................................................................................................................................................................................... 262
Cordless Handset Troubleshooting................................................................................................................................................................................................ 273

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Synapse User’s Guide
Cordless Headset Troubleshooting................................................................................................................................................................................................ 281
ATA Troubleshooting ............................................................................................................................................................................................................................ 286
[ATA] General Troubleshooting ..................................................................................................................................................................................... 286
[ATA] Music on Hold (MoH) Troubleshooting.......................................................................................................................................................... 288
[ATA] Overhead Paging (OHP) Troubleshooting ................................................................................................................................................... 292
[ATA] Fax Configuration Troubleshooting ................................................................................................................................................................ 306
[ATA] Analog Phone Troubleshooting........................................................................................................................................................................ 310
[ATA] Group Mailbox Troubleshooting....................................................................................................................................................................... 312
Appendixes ............................................................................................................................................................313
Appendix A: Soft Keys .......................................................................................................................................................................................................................... 313
Deskset Soft Keys.................................................................................................................................................................................................................. 313
[Handset] Cordless Handset Soft Keys ...................................................................................................................................................................... 316
Appendix B: Technical Specifications ........................................................................................................................................................................................... 317
Appendix C: Maintenance................................................................................................................................................................................................................... 320
Appendix D: Important Safety Instructions................................................................................................................................................................................ 321
Appendix E: Limited Warranty.......................................................................................................................................................................................................... 323
Glossary..................................................................................................................................................................327

Synapse User’s Guide
Preface 11
P REFACE
This user’s guide provides instructions for using your Synapse telephone and its optional accessories. Although the Quick Start
Guides also include information on using the devices, this guide has information on setting up the devices and more complete
information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 321 of this guide. Please
thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate
your new AT&T product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 12
“Text Conventions” on page 14
“Deskset and Optional Cordless Handset Menu Navigation” on page 15.
For customer service or product information, contact the person who installed your system. If your installer is unavailable,
visit our web site at www.telephones.att.com/smb or call 1 [phone]. In Canada,
dial 1 [phone].
This electronic document must be viewed using Adobe Reader 9.2 or newer. You can download the reader free from
Adobe at http://get.adobe.com/reader.
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen, in others, full size text conveys the intended information.

Preface 12
Synapse User’s Guide
Topic Navigation
This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the
navigation conventions within the user’s guide.
Figure 1. User’s Guide Navigation
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed

Preface 13
Synapse User’s Guide
Figure 2 illustrates the navigation features of Adobe® Reader.
Figure 2. Adobe Reader Navigation
Adobe Reader
Navigation
Click on a
bookmark to go
to the first page
of the listed topic.
Adobe Reader Find (Ctrl +F)
Enter words or phrases that you
want to find in this document.
Adobe Reader Search
Select Edit –> Search...
on the Menu bar to
open this tool which
creates a list of all
instances of a word or
phrase. You can also
search all files in any
folder.

Preface 14
Synapse User’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a menu or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the Dial-Pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 12 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an internet web site. You need internet
access to view web sites.
[ATA], [Handset], [Headset] Identifies information predominately about an optional
Synapse device. See “Overview” on page 16.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a procedure.
A caution means that loss of data or unintended
circumstances may result.

Preface 15
Synapse User’s Guide
Deskset and Optional Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric
key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at www.telephones.att.com/synapseguides.

Synapse User’s Guide
Overview 16
CHAPTER
1
O VERVIEW
The Synapse™ Business Phone System from AT&T is for businesses that need up to 50
extensions. This system is scalable from 1 to 16 outside lines, so as your business grows, your
phone system can too. The Synapse Business Phone System provides simplicity without
sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you
need and expect from a business telephone system.
Each system needs a person to perform system administration functions such as setting up
and modifying system configurations. This system administrator can be an employee or your
telephone equipment provider.
Someone may also be designated the system operator. This is the extension that outside
callers reach by dialing 0(zero) when the Auto Attendant operator feature is enabled or that
system users reach at any time by dialing 0(zero). When the Auto Attendant is disabled, all
outside calls default to going to the system operator.
This chapter provides an overview of the functions and features of the SB67030 Deskset and
the optional accessories:
“SB67030 Deskset” on page 19
“[Handset] SB67040 Cordless Handset (Optional)” on page 32
“[Headset] TL7600 Cordless Headset (Optional)” on page 49
“[ATA] Analog Terminal Adapter (ATA - Optional)” on page 53.

Overview 17
Synapse User’s Guide
The Synapse system includes:
1. AT&T SB67010 PSTN Gateway — The Gateway provides access to outside phone lines.
2. AT&T SB67030 Deskset — The system supports up to 50 Desksets.
3. AT&T SB67040 Cordless Accessory Handset (Optional) — The Cordless Handset
duplicates many of the Deskset features and provides a high degree of mobility.
4. AT&T TL7600 Cordless Headset (Optional) — The Headset lets you work while you
talk.
5. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine, overhead
paging equipment, and a music-on-hold source into the Synapse system. It also provides
Group Mailboxes to allow different people to access the same Mailbox.
6. Web User Interface (WebUI) — The WebUI provides the ability to customize your
system for your business from a PC that is on the same Local Area Network.
5
1
2
3
4
6

Overview 18
Synapse User’s Guide
The system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central
controller. Instead, the system uses a distributed control system over a new or existing Local Area Network (LAN).
Figure 3. Sample System Network

Overview 19
Synapse User’s Guide
SB67030 Deskset
You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset.
Deskset Description
Figure 4 identifies and describes the display and key functional areas for the Deskset.
Figure 4. Deskset Layout
Liquid Crystal Display (LCD)
Provides controls and
information for using the
Deskset.
Voicemail Indicator
Illuminates when there are new
Voicemail messages.
Call Appearance
Five keys that access active
calls and held calls.
Corded Handset
Soft Keys
Four keys that produce
different actions, depending on
the LCD labels.
Hard Keys
Fixed-function keys.
Quick Dial
Provides easy access to
frequently dialed numbers.
Navigation
Moves the cursor up/down/
left/right on the display.

Overview 20
Synapse User’s Guide
Deskset Idle Screen
Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen. The Idle screen displays when
the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns
off 30 seconds after the most recent button press.
.
Figure 5. LCD Screen Description
Date
Visible on the Idle and Call
Appearance screens.
Navigation Arrows
Appear when pressing the and arrows
on the Navigation key will move the highlight.
Status Messages
Status indicators appear in this
space.
Call Appearance Icons
Show whether there is an active,
conference, or held call, or
whether there is a location
available for placing a call.
Quick Dial
When pressed, it changes Call
Appearance icons to the six
Quick-Dial locations to provide
easy access to frequently dialed
numbers.
Extension Number and Name
The extension number and name
appear in the Idle screen.
New Missed Calls
Press SELECT when this is
highlighted to display the name,
number, and time of recently
received calls.
Help
Brief, context-sensitive help
for the current screen.
New Messages
Press SELECT when this is
highlighted to access the list of
new Voicemail messages.