AT&T Definity 7410 User manual

AT&T
DEFINITY®Communications System
Generic 1 and generic 3
and System 75
7410 Plus Voice Terminal User's Guide

NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
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Contact:
AT&T Customer Information Center
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P.O. Box 19901
Indianapolis, Indiana 46219
1 800 432-6600,
In Canada: 1 800 255-1242
Order: Document No. 555-230-743
Issue 1, May 1992
For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by
AT&T Technical Publications Department
Middletown, New Jersey 07748
© 1992 AT&T
All Rights Reserved
Printed in USA

Contents
Your 7410 Plus Voice Terminal 1
What the Features Do 3
How to Use the Features 5
Special Instructions 5
Conventions 6
Troubleshooting 6
Quick Reference Lists 6
Abbreviated Dialing (AD) 7
Automatic Callback 9
Bridging 10
Call Coverage
10
Call Forwarding All Calls
11
Call Park
11
Call Pickup
12
Conference
12
Drop
13
Hold
14
Intercom (Automatic/Dial)
14
Last Number Dialed
15
Leave Word Calling (LWC)
15
Message 16
Priority Calling
16
Select Ring (and Ringer Volume)
17
Self-Test 17
Send All Calls
18
Speaker (and Speaker Volume)
18
Transfer
19
Voice Message Retrieval
20
Tones and Their Meanings
21
Ringing Tones
21
Handset Tones
21
Troubleshooting
22
System 75 Version Notes
23
Key Words to Know
24
Quick Reference Lists
i

Your 7410 Plus Voice Terminal
The 7410 Plus voice terminal is designed so that you can conveniently use the many
features of the DEFINITY® Communications System Generic 1 and System 75.
Familiarize yourself with your voice terminal, shown in Figure 1 below and explained
on the following page.
Handset Call appearance/
feature buttons Speakerphone/
headset adapter jack
(on back of voice
terminal)
Line jack
(on back of voice
terminal)
Select button
Transfer button
Hold button
Message light
Conference/Ring
button
Drop/Test
button
Dial pad
Volume control
button
Speaker button
Handset jack
(on back of voice
terminal)
Figure 1. 7410 Plus Voice Terminal
Starting at the top of Figure 1 and continuing clockwise:
Handset For placing and answering calls (also known as the
receiver). In most cases, you must lift the handset
(go off-hook) before you can use a feature.
Call appearances/ Usually 3 of these 10 buttons are devoted to handling
feature buttons incoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder access
features (feature buttons) and are labeled with a feature
name. Each of these buttons has a red in-use light to tell
that this is the line you are using or that this is the line
you will get when you lift your handset. The green
status light next to each call appearance and feature
button tells you the line or feature is being used.
Speakerphone/headset This jack is used for connecting an external
adapter jack speakerphone or a headset adapter to your voice
(on back of voice terminal) terminal. This jack is labeled .
1

Line jack
(on back of voice terminal)
Select button
Transfer button
Hold button
Dial pad
Volume control
button
Handset jack
(on back of voice terminal)
Speaker button
This jack is used for connecting a line cord to your voice
terminal. This jack is labeled “LINE.”
When used with [ Conference/Ring ] you can select a personalized
ring from 8 ringing patterns. When used with [ Drop/Test ]
you can test the lights and ringer on your voice terminal.
For transferring a call to another voice terminal.
For putting a call on hold.
The standard 12-button pad for dialing phone numbers
and accessing features. The letters, “Q” and “Z,” have
been added to the appropriate dial pad keys for directory
access, and the “5” button on your dial pad has raised
bars for visually-impaired users.
For adjusting the volume of the loudspeaker associated
with the speaker when you are using this feature and a
call is in progress, or for adjusting the volume of the tone
ringer when you are not using the speaker.
This jack is for connecting a handset to your voice
terminal. The jack is labeled .
For accessing the Speaker feature. This feature can be
used for listening only. If you want to speak to the other
party, you must lift the handset.
Drop/Test button
Conference/Ring
button
Message light
For disconnecting from a call or dropping the last party
added to a conference call. When used with [ Select ] ,
you can test the lights and ringer on your voice terminal.
For setting up conference calls. When used with
[ Select ] , you can select a personalized ring for your
voice terminal.
A red light that goes on steadily when a message has
been left for you.
2

What the Features Do
Here are brief descriptions of 21 features, including what each one does and how you
might want to use it. You will have the Conference, Drop, Hold, Message, Select
Ring, Self-Test, Speaker, and Transfer features. In addition, you may have many of
the other features listed here; your System Manager can advise you.
Abbreviated Dialing (AD) Allows you to store selected phone numbers for quick
and easy dialing. Each number can be a complete or partial phone number, an
extension number, or a trunk or feature code. Abbreviated Dialing offers 4 possible
types of lists—personal, group, system, and enhanced— and you can have a total of
3 out of the 4 lists. Numbers on a personal list are programmable by you; numbers on
all other lists are programmable only by the System Manager. Use as a timesaver for
dialing frequently called, lengthy, or emergency numbers.
Automatic Callback Sends you a special 3-burst ring indicating that a previously
busy or unanswered extension is now available. Use to avoid constant redialing when
you wish to speak to someone who is frequently busy on the phone or in and out of
the office. Note: Can be used only for extensions, not outside numbers.
Bridging permits you to answer or join in calls to someone else's extension by
pressing a bridged appearance button on your voice terminal. This button can be any
call appearance button labeled with another user’s primary extension number, as
assigned to you by your System Manager. Use to assist in handling calls for a
designated co-worker.
Call Coverage Provides automatic redirection of certain calls to your voice terminal
for answering. (Your System Manager determines which calls will be sent to you.)
Use to answer calls for other extensions for whom you provide coverage.
Note: If you have Go to Cover, you (the calling party) can send internal calls
directly to coverage any time during the call attempt (the person you call must be in a
call coverage group).
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a phone number of
your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to complete a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension
in your pickup group. Use when you wish to handle a call for a group member who
is absent or otherwise unable to answer. Note: You can only use this feature if
you and the called party have been assigned to the same pickup group by your
System Manager.
Conference AllowS you to add parties to a call, so that you can conduct up to a
6-way conversation. (If you wish to conference more than 6 parties, call your
attendant for assistance.) Use to set up time-saving conferences, or to spontaneously
include a party important to a discussion.
3

Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it
for another action after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you
can place another call, activate another feature, answer a waiting call, or leave your
voice terminal to perform another task. Use when you have a call that you don't
wish to drop, but which you have to interrupt briefly to do something else.
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group of
users by pressing a feature button and then dialing the group member’s 2- or 3-digit
code. Use to rapidly dial frequently called numbers.
Last Number Dialed Automatically redials the last number you dialed, either an
extension or an outside number. Use to save time in redialing a busy or unanswered
number.
Leave Word Calling Leaves a message for another extension to call you back. The
called party will be able to dial message service (e.g., attendant, AUDIX, covering
user, etc.) to retrieve a short, standard message, which gives your name and extension,
the date and time you called, and the number of times you called. Use any time you
wish to have someone call you back; it will help cut down on repeated call attempts.
Message Your Message light goes on when a caller has left a message. You can
then follow your System Manager’s local message retrieval procedures to get your
message.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have
important or timely information for someone.
Select Ring Allows you to select your own personalized ring from among 8 available
patterns. Use to distinguish your ring from that of other nearby voice terminals.
Self-Test Activates the lights and ringer of your voice terminal. Use when you
want to test their operation.
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by phone calls.
Speaker Allows you to place calls or access other voice features without lifting the
handset. However, in order to speak to the other party, you must use the handset
(the speaker must be off). Use with feature activities that require listening only, such
as on-hook dialing, monitoring calls on which you have been put on hold, or
retrieving messages.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else.
Note: Calls from an outside number to your voice terminal can be transferred only to
an extension, not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
4

How to Use the Features
The procedures that follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions below. Your System Manager can supply the information
required.
●To the right of each feature name is a box. For each feature that you have,
mark a [ ✔] in the blank box as a reminder. (Conference, Drop, Hold,
Message, Select Ring, Self-Test, Speaker, and Transfer are already marked
for you.)
●You can activate or cancel most of the voice features by dialing 2- or 3-digit
codes (if they are not already assigned to a button). In the blanks provided
within the procedures, write in the feature code numbers.
As you operate the features on your voice terminal, keep in mind the following
general rules.
●Follow carefully all the steps listed in the procedure for the particular feature
you are using.
●
●
●
To use a voice feature, you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. (You can leave your handset
on-hook and use the Speaker feature for those activities that require listening
only, such as on-hook dialing, monitoring calls on hold, or retrieving messages.)
If you receive an intercept tone (high-pitched, alternating high and low tone)
while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up, get dial tone,
and begin again at Step 1.
System 75 is available in more than one version. Some features, such as
Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and
Priority Calling operate slightly differently with Version 1, and possibly
Version 2, than they do with later versions. If you are using Version 1 or 2 of
the System 75 software, you should check the section titled Troubleshooting
later in this guide before you use you use any of these 4 features.
5

Conventions
The following conventions are used in the procedures:
Gray Type
Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
[ xxxxx ] This box represents a call appearance button, which is
used exclusively for placing or receiving calls. The
button has a red in-use light and a green status light and
is labeled with an extension number (shown as xxxxx).
[ Feature ] and Each of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature
[ Feature xxxxx ] name, sometimes followed by an extension number or a
person’s name (shown as xxxxx).
[handset tone] The tone that appears in brackets after a step indicates
what you should hear from your handset after successfully
performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
Troubleshooting
Later in this guide you will find a short section on troubleshooting. Use the
procedures listed here for problems that you may have in using your voice terminal.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, remove the page from
the booklet (tear along the perforation), and keep the lists near your voice terminal.
6

Abbreviated Dialing (AD)
To program/reprogram
1
an AD button
Note: AD buttons must
first be assigned by your
System Manager.
2
3
4
5
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program
Note: Each AD button will hold one complete phone
number or feature code.
Pick up handset [dial tone]
Press [ Program ] (if this button has been assigned to
your voice terminal)
or Dial Program code [dial tone]
Press [ AD xxxxx ] to be programmed [dial tone]
Dial outside number, extension, or feature code you
want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
6Press [ #] (on the dial pad)
[confirmation tone], [dial tone]
Number is stored
●
●Repeat Steps 4-6 to program additional buttons
7Hang up or press [ Drop/Test ] to end programming
To place an AD call 1Press selected [ AD xxxxx ] [ringback tone]
●Call is dialed (silently)
7

To program/reprogram an
outside number,
extension, or feature code
into a personal list
1
2
3
4
5
6
7
8
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want to
program as items on your personal list(s) (see example
to the left)
Note: Each phone number or feature code is stored
as a separate item.
Pick up handset
[dial tone]
Press [ Program ]
or Dial Program code
[dial tone]
Dial Personal List number (1, 2, or 3) [dial tone]
Dial list item (1, 2, 3...) [dial tone]
Dial number you want to program (up to 24 digits)
Note: If you are programming an outside number, be
sure to include a trunk code, if applicable.
Press [ #] [confirmation tone], [dial tone]
●Number is stored
●Repeat Steps 5-7 if you want to program
additional items on the same list; press [ Drop/Test ]
and begin again at Step 1 if you want to program
items on another list
Hang up or press [ Drop/Test ] to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group, system, and enhanced lists can be obtained
from the System Manager.
[dial tone]
To place a call using a 1Dial appropriate AD list code:
personal, group, system, ●List 1
or enhanced list
●
List 2
●List 3
2Dial desired list item (1, 2, 3...)
●Call is dialed
Note: You can program a list code on one of your
AD buttons for quicker access to a list. To place a
call, simply press the AD button and then dial the
desired list item.
8

Automatic Callback
To automatically place 1Press [ Auto Callback ] during call attempt
another call to an [confirmation tone]
extension that was busy,
did not answer, or ●Green light goes on steadily until callback is
returned a call waiting completed or canceled
ringback tone Note: If you send your calls to coverage after
activating Automatic Callback, your callback calls
will still ring at your extension and will not be
redirected to coverage.
2Hang up
●You will get a 3-burst priority ring when the
extension you attempted to call becomes available
Note: After you activate Automatic Callback, the
system monitors the called extension. That extension
becomes available after the called party completes
a call.
3Lift handset when you hear priority ring
●A call is automatically placed to the extension,
which receives regular ringing
Note: Automatic Callback is automatically canceled
after 30 minutes or if the callback call is unanswered.
To cancel 1Press [ Auto Callback ] again (while on-hook)
Automatic Callback or Dial the Automatic Callback Cancel code
[confirmation tone]
●Green light goes off
9

Bridging
To answer a bridged call 1Press [ xxxxx ] of bridged call
Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset.
To use Manual Exclusion 1Press [ Exclusion xxxxx ] while connected to the call
to prevent other bridged Note: Pressing [ Exclusion xxxxx ] again reactivates
terminals from entering a bridging.
call (on a per call basis)
Call Coverage
To answer a call for a
co-worker for whom you
are a coverage point
1Press [ xxxxx ] of incoming call when ring begins or
green light flashes
Note: If your voice terminal has Ringing Appearance
Preference, this step is not necessary; you will
automatically be connected to the call when you lift
the handset. Also, the call is not at your voice
terminal until the green light is flashing.
To leave a message for a 1Press [ Coverage Callback ] while connected to the call
co-worker to call the [confirmation tone]
original caller’s extension Note: To leave a message for a co-worker to call you,
activate Leave Word Calling instead.
To talk privately with a 1Press [ Transfer ]
co-worker after answering Call is put on hold
a redirected call ●
2Press [ Consult ] [priority ring to co-worker]
or Dial co-worker’s extension
Note: You can privately discuss the call at this time;
if your co-worker is not available, press the fluttering
[xxxxx ] to reconnect to call.
3Press [ Transfer ] again to send call to co-worker or
press [ Conference/Ring ] to make it a 3-party call
10

Call Forwarding All Calls
To temporarily redirect all 1
calls to an extension or
outside number of your
choice
2
3
Press [ Call Forward ]
or Dial Call Forward code
[dial tone]
Note: If you have console permission, next dial the
extension number whose calls are to be forwarded;
receive dial tone.
Dial extension or number where calls will be sent
Note: Some voice terminals have restrictions on
where calls can be forwarded
(see your System Manager).
Hang up
[confirmation tone]
Note: You may hear a ring-ping tone from your voice
terminal as each call is forwarded.
1
Forwarding
●
To cancel Call Press [ Call Forward ] again (while on-hook)
or Dial Call Forward Cancel code
[confirmation tone]
Your calls will now ring at your own
voice terminal
Call Park
To park a call at your Note: If a [ Call Park ] button has been assigned to your
extension (for retrieval at voice terminal, simply press [ Call Park ] and hang up;
any extension) otherwise, follow the instructions below.
1Press [ Transfer ] [dial tone]
2Dial Call Park code [confirmation tone]
3Press [ Transfer ] again
●Call is parked
4Hang up
To return to a call parked 1Press [ Call Park ]
at your extension or Dial the Answer Back code
and then your extension number
●You are connected to call
11

To retrieve a parked call 1Pickup handset or press [ Speaker Reset Spkr ]
from any extension [dial tone]
2Dial Answer Back code [dial tone]
3Dial extension number where call is parked
[confirmation tone]
Note: If you receive intercept tone, parked call has
been disconnected or retrieved by someone else.
Call Pickup
To answer a call placed to 1Press [ Call Pickup ]
a member of your pickup or Dial Call Pickup code
group when your voice Called voice terminal stops ringing
terminal is idle ●
●You are connected to ringing call
To pick up a call while 1Press [ Hold ]
you are active on another Present call is put on hold
call ●
●Green light flutters
2Press [ Call Pickup ]
●Called voice terminal stops ringing
●You are connected to incoming call
Note: To return to held call after completing pickup
call, press fluttering [ xxxxx ]
Conference ✔
To add another party to a 1Press [ Conference Ring ] [dial tone]
call (for a total of up to
6 parties) ●Present call is put on hold, and you are given a
new call appearance; all other parties remain
connected to each other
2Dial number of new party and wait for answer
Note: You can privately discuss the call with the new
party at this time; if no answer or busy, press
fluttering [ xxxxx ] to return to held call.
3Press [ Conference Ring ] again
●All parties are now connected
●Repeat Steps 1-3 for additional conference
connections
12

To add a call you’ve put 1Press [ Conference/Ring ] [dial tone]
on hold to another call ●Held call light continues to flutter; current call
you’re connected to light also flutters
●You are given a new call appearance
2Press [ xxxxx ] of call on hold (first call)
3Press [ Conference/Ring ] again
●All parties are now connected
To drop the last party 1Press [ Drop/Test ]
added to a conference call ●Last party you added is dropped
●You remain connected to other parties
Note: Parties other than the last one must disconnect
to be released from the conference call.
Drop ✓
To disconnect from a 1Press [ Drop/Test ] [dial tone]
normal call and obtain
dial tone without hanging Note: If pressed during a conference call, the last
up the handset party added will be dropped and you will remain
connected to the other parties.
13

Hold ✓
To keep a call on hold 1Press [ Hold ]
while you answer another ●Green light flutters
call, make a call, or
perform some other task Note: If you put a conference call on hold, the other
parties remain connected.
To answer a new call 1Press [ Hold ]
while active on another ●Green light flutters
2Press [ xxxxx ] of incoming call
●You are connected to incoming call
To return to held call 1Press [ xxxxx ] of held call
●You are connected to held call
Note: If you are active on a call and you press the
[ xxxxx ] of the held call, the active call will be
dropped.
Intercom (Automatic/Dial)
To make a call to 1
your predetermined
Automatic Intercom
partner
●
To dial a call
Press [ Icom Auto xxx ] [ringback tone]
Special intercom ring is sent
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
1
to a member of your
Dial Intercom group
Press [ Icom Dial xxx ]
●Green light goes on steadily
[dial tone]
2Dial group member’s 1- or 2-digit code [ringback tone]
●Special intercom ring is sent
Note: If call is unanswered, press [ Go to Cover ] while
call is ringing if you want to redirect it to coverage.
14

To answer any 1Pick up handset
intercom call ●You are connected to call
Note: If you are active on another call, first press
[ Hold ] , then press flashing [ xxxxx ]
Last Number Dialed
To automatically redial 1Press [ Last Dialed ]
the last number you or Dial Last Number Dialed code
dialed (extension, outside (up to 24 digits) [ringback tone]
number, or trunk/feature Wait for called party to answer
code) 2
Leave Word Calling (LWC)
To leave a message after 1Press [ LWC ] before hanging up your handset
dialing an extension [confirmation tone]
(when your call is not
answered, you hear a ●Message light goes on at called voice terminal
coverage or busy tone, Note: If reorder tone is heard, message is not stored;
or you have been put try again.
on hold)
Note: To do this,
you must have a
[ LWC ] button.
To leave a message 1Press [ LWC]
without ringing an or Dial Leave Word Calling code
extension
[dial tone]
2Dial extension [confirmation tone]
●Message light goes on at called voice terminal
15

To cancel a Leave Word 1Press [ Cancel LWC ]
Calling message or Dial Leave Word Calling Cancel code
Note: You cannot cancel [dial tone]
a message left for an 2Dial extension [confirmation tone]
AUDIX subscriber. Note: If reorder tone is heard, message is not
canceled; try again.
Message ✓
To retrieve a message 1See your System Manager for instructions regarding
when your Message light your local message retrieval procedures. For
is on procedures for using the Voice Message Retrieval
feature, see “Voice Message Retrieval” later in
this section.
Priority Calling
To place a priority call 1Press [ Priority ]
(3-burst ring) or Dial Priority Calling code [dial tone]
2Dial extension [ringback tone]
3Wait for called party to answer
Note: If your call is not answered and you wish to
redirect it to coverage, press [ Go to Cover ] while call
is ringing.
To change a regular call 1Press [ Priority ]
into a priority call (when 2Wait for called party to answer
you hear a call waiting
ringback tone) Note: If you still receive a call waiting ringback tone,
wait a few minutes and try again.
16

Select Ring (and Ringer Volume)
✔
To select a 1While on-hook, press [ Select ]
personalized ring ●Green light goes on steadily
2Press [ Conference/Ring ]
●Green light next to [ Select ] winks; current ring
pattern plays and repeats every 4 seconds
3Continue to press [ Conference/Ring ] to cycle through all
8 ring patterns
4When you hear the desired ring pattern, press
[ Select ] again
●Your new ring is set; green light next to [ Select ]
goes off
Note: If you receive a call, go off-hook, or lose power
during selection, process is interrupted and you must
start again. If you lose power after you have selected
your personalized ring, you will have to select your
ring pattern again.
To adjust ringer volume 1To raise the volume, press the right half of the
if necessary Volume control button labeled [ ▲] ;
to lower the volume, press the left half of the
Volume control button labeled [ ▼]
(There are 8 possible volume settings.)
Self-Test ✔
To test the lights and 1While on-hook, press [ Select ]
ringer of your voice ●Green light goes on steadily
terminal 2Press and hold [ Drop/Test ]
●Ringer sounds; all lights go on steadily
3Release [ Drop/Test ] to end test
●Ringer and lights return to pretest state; green
light next to [ Select ] also goes off
Note: If ringer or lights do not respond during test,
notify your System Manager.
17