AT&T SB67030 User manual
© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse™ is a trademark of Advanced American Telephones. Issue .0 2/11
User’s Guide
AT&T SB67030 Deskset
and Accessories
2
Synapse SB67030 and Accessories User’s Guide
C
ONTENTS
Preface......................................................................................................................................................................11
Topic Navigation ........................................................................................................................................................................................................................................12
Text Conventions .......................................................................................................................................................................................................................................14
Deskset and Optional Cordless Handset Menu Navigation..................................................................................................................................................15
Additional Documentation ....................................................................................................................................................................................................................15
Overview ..................................................................................................................................................................16
SB67030 Deskset.......................................................................................................................................................................................................................................20
Deskset Description.................................................................................................................................................................................................................20
Deskset Idle Screen.................................................................................................................................................................................................................21
Deskset Soft Keys.....................................................................................................................................................................................................................22
Deskset Idle Screen Soft Keys...................................................................................................................................................................................22
Deskset Status Indicators.....................................................................................................................................................................................................23
Deskset Call Appearances ...................................................................................................................................................................................................24
Deskset Call Appearance Icons ................................................................................................................................................................................25
Deskset Call Appearance Operation ......................................................................................................................................................................27
Deskset Call Appearance Timer................................................................................................................................................................................27
Deskset Call Appearance LEDs .................................................................................................................................................................................28
Deskset Hard Keys ...................................................................................................................................................................................................................29
Deskset Dial-Pad Entry ..........................................................................................................................................................................................................30
Deskset Confirmation Screens...........................................................................................................................................................................................31
Deskset Notification Screens..............................................................................................................................................................................................31
Using the Deskset Speakerphone ....................................................................................................................................................................................32
Using Deskset Help Screens ...............................................................................................................................................................................................32
Auto Attendant Information................................................................................................................................................................................................33
Caller Options ............................................................................................................................................................................................................................33
3
Synapse SB67030 and Accessories User’s Guide
[Handset] SB67040 Cordless Handset (Optional) ....................................................................................................................................................................34
[Handset] Cordless Handset Description.....................................................................................................................................................................35
[Handset] Cordless Handset Liquid Crystal Display (LCD) ..................................................................................................................................37
[Handset] Cordless Handset LCD Screen Types..............................................................................................................................................38
[Handset] Cordless Handset Soft Keys .........................................................................................................................................................................40
[Handset] Cordless Handset Screen Icons..................................................................................................................................................................40
[Handset] Using the Cordless Handset Speakerphone.........................................................................................................................................42
[Handset] Switching Between Deskset and Cordless Handset ........................................................................................................................43
[Handset] To switch a call from Deskset to Handset:..................................................................................................................................43
[Handset] To switch a call from Handset to Deskset: ..................................................................................................................................43
[Handset] SB67030 Deskset/SB67040 Cordless Handset Comparison.......................................................................................................44
[Handset] Cordless Handset Battery Charging.........................................................................................................................................................46
[Handset] Cordless Handset Low Battery Notification ................................................................................................................................47
[Handset] Cordless Handset Power Saver..........................................................................................................................................................47
[Handset] Cordless Handset Link Loss Notification ...............................................................................................................................................48
[Handset] Searching a List Using the Cordless Handset Dial Pad .........................................................................................................49
[Handset] Dial-Pad Entry.............................................................................................................................................................................................50
[Headset] TL7600 Cordless Headset (Optional)........................................................................................................................................................................51
[Headset] Cordless Headset Description .....................................................................................................................................................................52
[Headset] Cordless Headset Operation........................................................................................................................................................................53
Web Interface..........................................................................................................................................................55
Accessing the Web User Interface (WebUI).................................................................................................................................................................................56
Basic Settings ..............................................................................................................................................................................................................................................58
Extension Directory...................................................................................................................................................................................................................................60
Quick-Dial Keys...........................................................................................................................................................................................................................................64
Voicemail Distribution .............................................................................................................................................................................................................................65
Help ..................................................................................................................................................................................................................................................................69
4
Synapse SB67030 and Accessories User’s Guide
Deskset Settings.....................................................................................................................................................70
Deskset Menu ..............................................................................................................................................................................................................................................71
Deskset Settings.........................................................................................................................................................................................................................................72
Display............................................................................................................................................................................................................................................73
Sounds ...........................................................................................................................................................................................................................................74
Preferred Audio .........................................................................................................................................................................................................................75
User Settings................................................................................................................................................................................................................................................76
Greetings ......................................................................................................................................................................................................................................78
Recording a Greeting.....................................................................................................................................................................................................79
Call Forward All and Call Forward–No Answer ........................................................................................................................................................80
Call Fwd All – Mailbox ..................................................................................................................................................................................................82
Call Fwd All – Extension ..............................................................................................................................................................................................83
Call Fwd All – Outside Phone Number.................................................................................................................................................................84
Automatic Answering .............................................................................................................................................................................................................85
Voicemail Memory....................................................................................................................................................................................................................86
Name Recording .......................................................................................................................................................................................................................87
[Handset] Registering an Optional Cordless Handset ..........................................................................................................................................90
[Headset] Registering an Optional Cordless Headset...........................................................................................................................................92
[Handset, Headset] Deregistering a Cordless Accessory ...................................................................................................................................93
[Handset] Cordless Handset Deregistration from the Cordless Handset ...........................................................................................94
[Handset, Headset] Cordless Accessory Registration and Deregistration Issues...................................................................................95
Password.......................................................................................................................................................................................................................................96
Change User Password.................................................................................................................................................................................................97
Admin Settings............................................................................................................................................................................................................................................98
Deskset Information .................................................................................................................................................................................................................................99
Using Do Not Disturb (DND).............................................................................................................................................................................................................. 100
Operator Auto-Attendant Settings ................................................................................................................................................................................................ 101
[Handset] Cordless Handset Settings.......................................................................................................................................................................................... 102
[Handset] Setting Contrast .............................................................................................................................................................................................. 103
[Handset] Setting the Sounds ........................................................................................................................................................................................ 104
[Handset] Using the VOLUME key to set the Ringer and Voice Volume .........................................................................................105
5
Synapse SB67030 and Accessories User’s Guide
[Handset] Setting the Cordless Handset to Factory Default .......................................................................................................................... 107
[Handset] Viewing the Product ID................................................................................................................................................................................ 108
Accessing Items in Lists ......................................................................................................................................109
Accessing the Call Queue .................................................................................................................................................................................................................. 110
Accessing the Park List ....................................................................................................................................................................................................................... 111
Accessing Voicemail.............................................................................................................................................................................................................................. 112
Accessing the Directory ...................................................................................................................................................................................................................... 114
Accessing the Call Log ........................................................................................................................................................................................................................ 115
The Extension List .................................................................................................................................................................................................................................. 116
Accessing the Extension List ........................................................................................................................................................................................... 117
Accessing the Quick-Dial List........................................................................................................................................................................................................... 118
Editing Quick Dial.................................................................................................................................................................................................................. 119
The Redial List.......................................................................................................................................................................................................................................... 120
Accessing the Redial List................................................................................................................................................................................................... 121
Storing Redial Entries.......................................................................................................................................................................................................... 122
Deleting Redial Entries ....................................................................................................................................................................................................... 123
Searching the Directory or Extension Lists Using the Dial Pad ...................................................................................................................................... 124
[Handset] Accessing and Managing Items in Lists with the Cordless Handset...................................................................................................... 125
[Handset] Accessing the Voicemail List .................................................................................................................................................................... 126
[Handset] Accessing the Directory ............................................................................................................................................................................. 127
[Handset] Accessing the Call Log ................................................................................................................................................................................ 129
[Handset] Cordless Handset Extension List............................................................................................................................................................. 130
[Handset] Accessing an Extension............................................................................................................................................................................... 131
[Handset] Accessing the Quick-Dial List................................................................................................................................................................... 132
[Handset] Accessing the Redial List............................................................................................................................................................................133
[Handset] Searching the Directory or Extension Lists Using the Dial Pad.............................................................................................. 135
6
Synapse SB67030 and Accessories User’s Guide
Directory.................................................................................................................................................................136
Using the Directory................................................................................................................................................................................................................................ 137
Viewing Directory Entries ................................................................................................................................................................................................................... 138
Creating a New Personal List Entry .............................................................................................................................................................................................. 140
Editing a Personal List Entry............................................................................................................................................................................................................. 141
Storing Directory Entries from the Call Log or Redial List ................................................................................................................................................ 142
Deleting a Personal List Entry.......................................................................................................................................................................................................... 143
Directory Sort ........................................................................................................................................................................................................................................... 144
[Handset] Accessing the Directory with the Cordless Handset ..................................................................................................................................... 145
[Handset] Accessing the Directory ............................................................................................................................................................................. 146
Voicemail................................................................................................................................................................148
Voicemail Overview ............................................................................................................................................................................................................................... 149
[ATA] Group Mailbox Overview...................................................................................................................................................................................... 150
Voicemail Messages ............................................................................................................................................................................................................. 152
Accessing Your Messages................................................................................................................................................................................................................... 153
Message Playback................................................................................................................................................................................................................. 154
Forwarding a Message........................................................................................................................................................................................................ 157
Forwarding a Message to an Extension............................................................................................................................................................. 158
Forwarding a Message to a Distribution List .................................................................................................................................................. 160
[ATA] Forwarding a Message to a Group Mailbox ....................................................................................................................................... 162
Recording an Introduction to Send with a Forwarded Message........................................................................................................... 163
Create and Send a New Message to a Distribution List ..................................................................................................................................................... 164
Deleting Messages................................................................................................................................................................................................................ 166
New Message Status Indications (! Icons)................................................................................................................................................................. 167
Personal Voicemail Remote Operations ..................................................................................................................................................................................... 169
[Handset] Accessing Personal Voicemail with the Cordless Handset......................................................................................................................... 172
[Handset] Voicemail Notification .................................................................................................................................................................................. 173
[Handset] Retrieving Personal Voicemail ................................................................................................................................................................. 174
[Handset] Reviewing Voicemail Records................................................................................................................................................................... 175
[Handset] Managing Personal Voicemail .................................................................................................................................................................. 177
7
Synapse SB67030 and Accessories User’s Guide
Call Log...................................................................................................................................................................180
Using the Call Log.................................................................................................................................................................................................................................. 181
Managing Missed Calls......................................................................................................................................................................................................................... 183
Reviewing the Call Log List............................................................................................................................................................................................................... 184
Voicemail Messages in Call Logs................................................................................................................................................................................... 186
Storing Call Log Entries....................................................................................................................................................................................................................... 187
Deleting Call Log Entries .................................................................................................................................................................................................................... 188
[Handset] Accessing the Call Log with the Cordless Handset ....................................................................................................................................... 190
[Handset] Using the Call Log ......................................................................................................................................................................................... 191
[Handset] Managing Missed Calls................................................................................................................................................................................. 192
[Handset] Reviewing the Call Log................................................................................................................................................................................ 193
[Handset] Playing Voicemail Messages in the Call Log .................................................................................................................................... 194
[Handset] Deleting Call Log Entries............................................................................................................................................................................195
Outgoing Calls.......................................................................................................................................................197
Active Call Screen .................................................................................................................................................................................................................................. 198
Predialing....................................................................................................................................................................................................................................................199
Live Dialing ................................................................................................................................................................................................................................................ 200
Making a Call from a List.................................................................................................................................................................................................................... 201
[Handset] Make a Call with the Cordless Handset ............................................................................................................................................................... 202
[Handset] Active Call Screen.......................................................................................................................................................................................... 203
[Handset] Predialing............................................................................................................................................................................................................ 204
[Handset] Live Dialing ........................................................................................................................................................................................................ 205
[Headset] Making Calls with the Optional TL7600 Cordless Headset........................................................................................................................ 206
Incoming Calls.......................................................................................................................................................207
An Incoming Call Screen .................................................................................................................................................................................................................... 208
Incoming Call Indication ..................................................................................................................................................................................................................... 209
Answering a Call..................................................................................................................................................................................................................................... 211
Ignoring a Call.......................................................................................................................................................................................................................................... 213
Call Screening .......................................................................................................................................................................................................................................... 214
8
Synapse SB67030 and Accessories User’s Guide
Auto Answering ....................................................................................................................................................................................................................................... 215
Answering Calls in the Call Queue................................................................................................................................................................................................ 216
[Handset] Answer a Call with the Cordless Handset .......................................................................................................................................................... 217
[Handset] Incoming Call Indication ............................................................................................................................................................................. 218
[Handset] Answer a Call ................................................................................................................................................................................................... 219
[Handset] Multiple Incoming Calls............................................................................................................................................................................... 220
Call Management..................................................................................................................................................221
Call Management.................................................................................................................................................................................................................................... 222
Placing a Call on Hold ......................................................................................................................................................................................................................... 223
Managing Held Calls ............................................................................................................................................................................................................ 224
Transferring a Call Overview ............................................................................................................................................................................................................ 225
Transfer Rules.......................................................................................................................................................................................................................... 225
Transferring a Call ............................................................................................................................................................................................................... 226
Conferencing............................................................................................................................................................................................................................................. 228
Hold and Cancel a Conference ...................................................................................................................................................................................... 229
Parking a Call ........................................................................................................................................................................................................................................... 230
Retrieve a Parked Call ........................................................................................................................................................................................................ 231
[Handset] Call Management Using the Cordless Handset................................................................................................................................................ 232
[Handset] Active Call Screens........................................................................................................................................................................................ 233
[Handset] Call Deck............................................................................................................................................................................................................. 234
[Handset] Transferring ....................................................................................................................................................................................................... 235
[Handset] Transferring to an Extension............................................................................................................................................................ 235
[Handset] Transferring to an Outside Number ............................................................................................................................................. 236
[Handset] Conferencing .................................................................................................................................................................................................... 237
[Handset] Placing a Conference Call on Hold .............................................................................................................................................. 238
[Handset] Ending a Conference Call .................................................................................................................................................................. 239
[Handset] Managing Held Calls ..................................................................................................................................................................................... 240
[Handset] Held Call Options ........................................................................................................................................................................................... 242
[Handset] Parking a Call ................................................................................................................................................................................................... 243
[Handset] Parking an Active or Held Call........................................................................................................................................................ 243
9
Synapse SB67030 and Accessories User’s Guide
[Handset] Retrieving a Parked Call From Any Extension......................................................................................................................... 244
[Handset] Using a Corded Headset............................................................................................................................................................................. 245
Call Management Using Headsets ................................................................................................................................................................................................. 246
Paging .....................................................................................................................................................................247
Paging .......................................................................................................................................................................................................................................................... 248
[ATA] Single-Zone Overhead Paging ........................................................................................................................................................................................... 250
[ATA] Multi-Zone Overhead Paging.............................................................................................................................................................................................. 251
[Handset] Paging ...................................................................................................................................................................................................................................252
Deskset-Handset Interaction .............................................................................................................................253
Answering a Call While Another Device is on a Call ........................................................................................................................................................... 254
Incoming Calls.......................................................................................................................................................................................................................................... 254
Held Calls....................................................................................................................................................................................................................................................254
Clocks ........................................................................................................................................................................................................................................................... 255
Status............................................................................................................................................................................................................................................................ 255
Troubleshooting....................................................................................................................................................256
Common Troubleshooting Procedures ........................................................................................................................................................................................ 257
Display Messages....................................................................................................................................................................................................................................260
WebUI........................................................................................................................................................................................................................................................... 263
Deskset Menu ........................................................................................................................................................................................................................................... 264
PC/Deskset Interaction ....................................................................................................................................................................................................................... 265
Calls............................................................................................................................................................................................................................................................... 266
Calls Generally........................................................................................................................................................................................................................ 266
Incoming Calls......................................................................................................................................................................................................................... 271
Outgoing Calls ........................................................................................................................................................................................................................ 277
Voicemail ...................................................................................................................................................................................................................................280
10
Synapse SB67030 and Accessories User’s Guide
Other Deskset Features....................................................................................................................................................................................................................... 282
[Handset] SB67040 Cordless Handset........................................................................................................................................................................................ 285
[Headset] TL7600 Cordless Headset............................................................................................................................................................................................ 292
[ATA] Group Mailbox ............................................................................................................................................................................................................................ 298
Appendixes ............................................................................................................................................................299
Appendix A: Soft Keys .......................................................................................................................................................................................................................... 299
Deskset Soft Keys.................................................................................................................................................................................................................. 300
[Handset] Cordless Handset Soft Keys ...................................................................................................................................................................... 302
Appendix B: Technical Specifications ........................................................................................................................................................................................... 303
Appendix C: Maintenance................................................................................................................................................................................................................... 304
Appendix D: Important Safety Instructions................................................................................................................................................................................ 305
Appendix E: Limited Warranty.......................................................................................................................................................................................................... 307
Glossary..................................................................................................................................................................311
Synapse SB67030 and Accessories User’s Guide
Preface 11
P
REFACE
This user’s guide provides instructions for using your Synapse SB67030 telephone with firmware version 1.7.10 or newer, and its
optional accessories. See page 99 for instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on setting up the devices and more complete
information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions” on page 305 of this guide. Please
thoroughly read this user’s guide for all the feature operations and troubleshooting information necessary to install and operate
your new AT&T product.
The following sections provide instructions for using this guide:
“Topic Navigation” on page 12
“Text Conventions” on page 14
“Deskset and Optional Cordless Handset Menu Navigation” on page 15.
For customer service or product information, contact the person who installed your system. If your installer is unavailable,
visit our web site at www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
This electronic document must be viewed using Adobe Reader 9.2 or newer. You can download the reader free from
Adobe at http://get.adobe.com/reader.
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is
present just to help you find the correct screen, in others, full size text conveys the intended information.
Preface 12
Synapse SB67030 and Accessories User’s Guide
Topic Navigation
This user’s guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the
navigation conventions within the user’s guide.
Figure 1. User’s Guide Navigation
Task Link
Click on this link to move to the beginning
of the instructions for this task.
Back to Table of Contents
Click on the page heading to
move to the Table of Contents.
Previous
and Next
Page
Back to
Last Page
Viewed
Preface 13
Synapse SB67030 and Accessories User’s Guide
Figure 2 illustrates the navigation features of Adobe® Reader.
Figure 2. Adobe Reader Navigation
Adobe Reader
Navigation
Click on a
bookmark to go
to the first page
of the listed topic.
Adobe Reader Find (Ctrl +F)
Enter words or phrases that you
want to find in this document.
Adobe Reader Search
Select Edit –> Search...
on the Menu bar to
open this tool which
creates a list of all
instances of a word or
phrase. You can also
search all files in any
folder.
Preface 14
Synapse SB67030 and Accessories User’s Guide
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that displays on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the Dial-Pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 12 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an Internet web site. You need Internet
access to view web sites.
[ATA], [Handset], [Headset] Identifies information predominately about an optional
Synapse device. See “Overview” on page 16.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a procedure.
A caution means that loss of data or unintended
circumstances may result.
Preface 15
Synapse SB67030 and Accessories User’s Guide
Deskset and Optional Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a dial-
pad key. The procedures in this guide use dial-pad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and
quick-start guides, are available at www.telephones.att.com/synapseguides.
Overview 16
Synapse SB67030 and Accessories User’s Guide
CHAPTER
1
O
VERVIEW
The Synapse™ Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your
phone system can too. The Synapse Business Phone System provides simplicity without
sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you
need and expect from a business telephone system.
Each system needs a person to perform system administration functions such as setting up
and modifying system configurations. This system administrator can be an employee or your
telephone equipment provider.
Someone may also be designated the system operator. This is the extension that outside
callers reach by dialing 0(zero) when the Auto Attendant operator feature is enabled or that
system users reach at any time by dialing 0(zero). When the Auto Attendant is disabled, all
outside calls, by default, go to the system operator.
This chapter provides an overview of the functions and features of the SB67030 Deskset and
the optional accessories:
“SB67030 Deskset” on page 20
“[Handset] SB67040 Cordless Handset (Optional)” on page 34
“[Headset] TL7600 Cordless Headset (Optional)” on page 51.
Overview 17
Synapse SB67030 and Accessories User’s Guide
The Synapse system includes the following Synapse devices and software.
1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four
telephone lines. Information that is only about the PSTN Gateway is designated by
[PSTN] in this user’s guide.
2. AT&T SB67060 T1 Gateway — The T1 Gateway can provides access to up to 23 outside
voice channels and additional features, which your system administrator may enable.
Information that is only about the T1 Gateway is designated by [T1] in this user’s guide.
3. AT&T SB67020 Deskset — A Deskset with a standard screen and Programmable
Feature Keys.
4. AT&T SB67030 Deskset — A Deskset with a large screen and a DECT 6.0 radio to host
the optional Cordless Handset and Headset.
5. AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030 Deskset) —
The Cordless Handset duplicates many of the Deskset features and provides a high
degree of mobility. Information that is only about the Cordless Handset is designated
by [Handset] in this user’s guide.
6. AT&T TL7600 Cordless Accessory Headset (Optional, requires SB67030 Deskset)—
The Headset lets you work while you talk. Information that is only about the Cordless
Headset is designated by [Headset] in this user’s guide.
7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine, overhead
paging equipment, and a music-on-hold source into the Synapse system. It also provides
Group Mailboxes to allow different people to access the same Mailbox. Information that
is only about the Analog Terminal Adapter is designated by [ATA] in this user’s guide.
7
1
4
56
2
3
Overview 18
Synapse SB67030 and Accessories User’s Guide
8. Web User Interface (WebUI) — The WebUI provides the ability to customize your
system for your business from a PC that is on the same Local Area Network. The WebUI
resides on the Gateways, ATA, and Desksets, and is updated with device software
updates.
8
Overview 19
Synapse SB67030 and Accessories User’s Guide
The Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead,
the system uses a distributed control system over a new or existing Local Area Network (LAN). Figure 3 illustrates a sample system
with outside telephone connections in blue and ethernet cables in red.
Figure 3. Sample System Network
Overview 20
Synapse SB67030 and Accessories User’s Guide
SB67030 Deskset
You can use the Deskset alone, or with the optional accessories: SB67040 Cordless Handset and TL7600 Cordless Headset.
Deskset Description
Figure 4 identifies and describes the display and key functional areas for the Deskset.
Figure 4. Deskset Layout
Liquid Crystal Display (LCD)
Provides controls and
information for using
the Deskset.
Voicemail Indicator
Illuminates when there are new
Voicemail messages.
Call Appearance
Five keys that access active
calls and held calls.
Corded Handset
Soft Keys
Four keys that produce
different actions, depending
on the LCD labels.
Hard Keys
Fixed-function keys.
Quick Dial or Call Queue
Provides easy access to
frequently dialed numbers or to
the Call Queue, depending on
your system setup.
Navigation
Moves the cursor up/down/
left/right on the display.
Other manuals for SB67030
6
Table of contents
Other AT&T Telephone manuals
