ATI Technologies Radeon 9700 Series User manual

Getting Started Guide
P/N 117-40154-60
Copyright © 2003, ATI Technologies Inc. All rights reserved.
ATI and all ATI product and product feature names are trademarks and/or registered
trademarks of ATI Technologies Inc. All other company and/or product names are
trademarks and/or registered trademarks of their respective owners. Features, performance
and specifications are subject to change without notice. Product may not be exactly as
shown in the diagrams.
Reproduction of this manual, or parts thereof, in any form, without the express written
permission of ATI Technologies Inc. is strictly prohibited.

ii
Table of Contents
Welcome......................................................................... 1
Do This First! ................................................................. 1
Uninstalling Old Graphics Card Software ................... 3
Installing Your ATI Graphics Card ............................... 4
Installing a RADEON 9700/9500 Series ....................... 6
Installing a RADEON 9800 Series ................................ 8
NTSC/PAL Support............................................................10
Using the connectors ................................................. 11
Windows® New Hardware Found .............................. 12
Installing the CATALYST™ Software Suite............... 13
Troubleshooting Tips.................................................. 15
Using the Electronic User’s Guide............................. 16
Getting Additional Accessories ................................. 16
Warranty Information .................................................. 17
Product Warranty Registration ........................................... 17
Customer Service................................................................ 17
Hardware Warranty Service Statement .............................. 18
Warranty Service ................................................................ 19
Compliance Information ............................................. 21
FCC Compliance Information ........................................... 21
Industry Canada Compliance Statement............................. 22
CE Compliance Information...............................................22
L’Information de conformité de la CE ............................... 23
CE-befolgungInformationen............................................... 23

iii

Getting Started 1
Welcome
Congratulations on the purchase of your ATI Graphics
Accelerator card! Carefully complete the following
simple steps to install your new video card. Soon you
will experience the ultimate in graphics performance on
your very own computer.
Do This First!
To ensure a successful installation of your ATI Graphics
Accelerator card, you MUST do the following
BEFORE replacing your current graphics card with your
new ATI card:
Install AGP Drivers for non-Intel Chipset Based
Motherboards. Several AGP motherboard
manufacturers use non-Intel AGP chipsets. Chipsets
include those made by Acer Laboratories (ALI),
Silicon Integrated Systems (SIS), and VIA
Technologies, Inc. Each non-Intel chipset requires
the installation of a custom Virtual GART (AGP)
Driver. This driver is required by your new ATI card
to function correctly with your motherboard. It is
very important that the correct AGP driver be
installed before installing an AGP video card in your
system.
This section applies to AGP Graphic Accelerator
cards only.
An incorrect or missing GART driver can
result in AGP memory not being detected or a
black screen after Windows®loads.
i

2 Getting Started
How to determine what motherboard chipset is present
on your system:
1Right-click My Computer and choose Properties.
2Click the (Hardware Tab in Windows®
2000/Windows®XP) Device Manager tab then scroll to
the bottom of the device list.
3Select System Devices.
4Scroll through the list of System Devices until you find
a listing for the AGP controller.
5The chipset manufacturer’s name will appear as the
device name.
Once you have determined the chipset manufacturer for
your motherboard, obtain and then install the latest AGP
drivers from:
VIA Technologies http://www.viaarena.com
Acer Laboratories (ALI) http://www.ali.com.tw
Silicon Integrated Systems (SIS) http://www.sis.com
Advanced Micro Devices (AMD)
http://www.amd.com
Intel Technologies http://support.intel.com
General Motherboard/chipset information
http://www.motherboards.org
More information on this topic can be found at
http://www.ati.com/support/faq/
agpchipsetdrivers.html

Getting Started 3
Uninstalling Old Graphics Card
Software
To ensure successful installation of your ATI Graphics
Accelerator card, you must uninstall the graphic drivers
for the existing graphics card before removing it from
your computer.
To uninstall old graphics drivers
With your current graphics card still in your computer:
1Close all applications that are currently running.
2Click Start, Settings, Control Panel and select
Add/Remove Programs.
3Select your current graphic drivers and click
Add/Remove…
4*The Wizard will help you remove your current display
drivers.
5The System should be restarted after the drivers have
been removed.
*If the previously installed graphics card has any
additional software installed, they may also need to be
removed at this point. (For example DVD Player,
Multimedia applications, etc.)

4 Getting Started
Installing Your ATI Graphics Card
You are now ready to install your card. (RADEON 9800
Series users see Installing a RADEON 9800 Series on
page 8 and 9700/9500 Series users see Installing a
RADEON 9700/9500 Series on page 6.) If you are not
sure whether your card is PCI or AGP, compare the
bottom edge of your card with the following illustration:

Getting Started 5
1Power-off the computer and monitor.
2Disconnect the monitor cable from the back of your
computer.
3Remove the computer cover.
If necessary, consult your computer’s manual for help in
removing the cover.
4Remove any existing graphics card from your
computer.
If your computer has an on-board graphics
capability, you may need to disable it on the
motherboard. For more information, see your
computer documentation.
5After locating the AGP or PCI slot, and if necessary,
removing the metal cover:
•Alignyour ATI Graphics Accelerator card with the
AGP/PCI slot.
•Pressit in firmly until the card is fully seated.
6Replace the screw to fasten the card in place, and
replace the computer cover.
7Plug the monitor cable into your card.
8Turn on the computer and monitor.
Remember to discharge your body’s static
electricity by touching the metal surface of the
computer chassis.

6 Getting Started
Installing a RADEON 9700/9500 Series
Connecting to the Hard Drive power connector
Complete the instructions for removing the old video
card and software found at Uninstalling Old Graphics
Card Software on page 3.
Use the supplied Power Extension Cable to connect the
RADEON 9700/9500 Series to the computer’s Hard
Drive power connector.
1Locate the AGP slot, if necessary, removing the
metal cover:
• Align your ATI Graphics Accelerator card with the
AGP slot.
• Press it in firmly until the card is fully seated.
2Remove the power cable from the Hard Drive power
connector.
3Connect Aof the Power Extension Cable to the
RADEON 9700/9500 Series power connector as
shown. (The cable may already be connected to the
graphics card.)
4Connect Bto the power supply connector.
5Connect Cto the Hard Drive power connector
The RADEON 9700/9500 Series requires
connection to your PC’s internal power supply
for operation. Consult your system builder or
OEM to ensure your system has an adequate
power supply. Otherwise ATI recommends a
300 watt power supply or greater to ensure
normal system operation where a number of
other internal devices are installed.

Getting Started 7
6Replace the screw to fasten the card in place, and
replace the computer cover.
7Plug the monitor cable into your card.
8Turn on the computer and monitor.
Your computer will beep and a warning
message may appear on the display and
the boot process will stop if the
RADEON 9700/9500 Series is not
correctly connected to the power supply.