Aurora AOne Technical manual

Aurora Lighting AOne Zigbee Technical Document
Table of Contents
Table of Contents 1
Pre-purchase FAQ 5
What is the Aurora AOne Zigbee System? 5
The Lighting Centric Platform 5
What is AOne™? 5
Meet the AOne™ Hub 5
Simple | Cost-Effective | Wireless 6
Where is AOne™ Used? 6
App, Wall & Voice Control 6
Enhance your space with intelligent control 6
RGB Cycling 6
Automate Lighting 7
Improve Wellness 7
Save Energy 7
Set Lighting Scenes 7
Reduce Costs 7
Aurora AOne Product List 8
What do I need to have before I can start using the AOne™ Smart Lighting System? 9
Is the AOne system an energy efficient solution for my home? 9
Can I use AOne Devices without a Hub? 9
Can I use the AOne system outdoors? 9
Can I use my light switch on the wall? 9
What does 'Smart Inside' mean? 10
How do I make my existing lighting Smart? 10
What happens to my AOne Smart Lighting following a power cut? 10
What is the difference between the AOne & Samsung SmartThings Hubs? 10
Can Multiple Users Connect to the Same AOne Smart Lighting System? 11
What is the Signal Range of the AOne System (App & Hub)? 11
Is the AOne Hub waterproof? 11
What cables are included with the Hub and what colour are they? 11
Does the AOne Hub support Power over Ethernet (PoE)? 11
What Smartphones are supported by the AOne system? 12
Why doesn’t a product from another brand work with the AOne system? 12
How many AOne Devices I can have connected to my Hub? 12
Security 13
How secure is the AOne system? 13
How do I know Aurora smart products are safe for use in my home? 13
Connection / Offline Control 13
Can the AOne System work without an Internet connection? 13
Can I disconnect and move my AOne Hub after it’s been set up? 13
Voice Control 14
Is Voice Control supported by the AOne System? 14
How do I set up Google Home Voice Control? 14
How do I set up Amazon Alexa Voice Control? 14
Aurora Smart Installer Program 15
ASIP Foundation - An Introduction to Smart Lighting 15
The Widest Range of Lighting, Control and Sensing Products 15

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Smart Solutions to Connect 1000+ Aurora Products 15
Understanding ZigBee 15
Product Lineup Information 16
ASIP - Commissioning Hub 18
The Commissioning Process: 18
ASIP - Troubleshooting Hub 18
Possible Errors You May Encounter 18
Hub Already Acquired 18
Rest Response Error 18
Failed to Grant Access 18
ASIP - Commissioning Devices 19
The Commissioning Process: 19
Top Tips for Success: 19
ASIP - Troubleshooting Devices 19
Possible Errors You May Encounter: 19
Lights Did Not Flash 19
Detected Device Not Identified 19
Laggy / Unresponsive Device 19
ASIP - Troubleshooting Networking 20
Hub Positioning 20
WiFi Channels 21
Top Tip for Success: 21
Hub Ports 21
ASIP - Dimming Compatibility 22
Dimming Phase 22
Power Factor 22
Post-purchase FAQ 22
Ratings and Feedback of our Apps 22
BETA Testing new features before general release 23
How can I request for a feature to be added to the App? 23
Warranty Requirements 23
AOne Products Warranty Periods 24
Getting Started 25
Where do I download the App? 25
How do I create an Account? 25
How do I reset my Password? 25
How do I delete an Account? 26
How do I set up and acquire my AOne Hub? 26
Can I pair multiple Hubs to my account? 27
I can't acquire my AOne Hub to my account 27
Which ports need to be open to use the AOne Hub? 28
How to remove / unpair Hub from an Account? 28
How do I swap between Hubs on my account? 28
When do I need to press the factory restore button on my AOne Hub? 29
How to know when to upgrade your AOne Hub? 29
Can I replace the Ethernet cable supplied with the AOne Hub? 29
Software Updates 30
Why do I need to keep my system up to date with software updates? 30
How long does it take to install a Software Update on the AOne Hub? 30
General Information 31
Sunrise Sunset - Things to know 31
Rotary Dimmer Module Faceplate Compatibility 32

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Premium Kinetic Switches - VIMAR 32
Can Lamps be used with IP Rated/Outside fittings? 32
Can you control the AOne System from a computer? 32
Does the AOne app influence other programs on my mobile phone? 33
Do I need to keep my phone on and logged in to my application all the time to keep my Hub running? 33
What does OTA mean? 33
Is Power Draw Monitoring available in the App? 33
Which Devices support Schedules? 33
What Third Party Platforms are compatible with the AOne System? 34
Why can you not turn off the LED for the Double Sockets? 34
What are the Wired Rotary Dimmers named as in the App? 34
Specifying AOne 35
Devices 35
Lamps 35
Inline Dimmers 35
Switches/Remotes/Dimmers 35
LED Strip 36
Placement / External Factors 37
Tips for installing the AOne system 37
There is no standard installation! All installations are unique 38
Hub location is important 39
Cable Trays 40
Usability 41
System/App 41
Limits 41
Device 41
Phone 41
Internet 41
Aone App (UI3) 42
Getting Started with the AOne Zigbee App 42
Main Menu Tutorial 42
Spaces Tutorial All Devices Tutorial 43
What is a Space 43
What is a Nested Space/Group 43
How to create a Space 44
What is a Group 44
How to create & manage Groups 44
Create 44
Manage 44
Pairing Instructions 45
Does pairing require moving the AOne Devices closer to the Hub? 45
How to pair a Device 45
Lights 45
AOne Controller 45
Lamp 45
Power 45
Smart Relay 45
Double Socket 46
Plug in Adaptor 46
Sensors 47
Motion Sensor 47
Door/Window Sensor 47
Switches 47

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Battery Dimmer 47
Battery Remote 47
Kinetic Switch 47
Wired Rotary Dimmer 48
How to rename Devices 48
How to configure the PIR Motion Sensor Events 49
How to configure the Door/Window Sensor 50
How to configure the Kinetic Switch 50
How to configure the Battery Remote 51
How to configure the Battery Rotary Dimmer 51
Single Gang Dimmer 51
Dual Gang Dimmer 51
Secondary Mode Information 52
How to configure 2-Way Dimming (Slave Mode) for the Rotary Dimmer 52
How to remove a paired Device 53
What is a Scene 53
How to configure a Scene 53
What is a Schedule Event 54
How to configure a Schedule Event 54
What is a Dynamic Event 55
How to configure a Dynamic Event 55
User Management 56
How do I share access to my AOne System with other users? 56
Differences between Control Permissions 56
Full Control and Edit Mode 56
Full Control Mode 56
Troubleshooting 56
What do the LEDs on my Hub mean? 57
The Hub displays Red Exclamation Mark after Rebooting 57
Device is Unavailable 58
AOne App crashing on Android Device 58
AOne App crashing on iPhone 59
Failed to check for Update Error 59
How to Reboot Hub 60
How to Reboot ZigBee Mesh 60
How to Reset Amazon Alexa / Google Home Skills 60
Can’t Connect to Hub (Step-by-Step Flowchart) 60
Device is Unavailable (Step-by-Step Flowchart) 61
All lights on Hub flashing 61
How to set up a Rotary Dimmer in Slave mode on Samsung SmartThings 62
How do I contact AOne customer support? 62

5
Pre-purchase FAQ
What is the Aurora AOne Zigbee System?
AOne is a Smart Lighting System based on the Zigbee Protocol, it is a very similar Technology to
Wi-Fi as they both run on the same 2.4GHz Frequency.
The System can be used in both Residential and Commercial settings.
Using a Hub, our Smart Products can wirelessly communicate with one another to perform tasks
together or relay information from one Device to another.
The AOne System is focused only on lighting products and lighting control and as such, our products
are either a luminaire or a method to control a light such as a Dimmer or Sensor.
The Devices can be controlled via our AOne Smartphone Apps or via a Wall Control Device, such as
the Battery Remote, Kinetic Wall Controllers or Battery Rotary Dimmers.
The Lighting Centric Platform
What is AOne™?
The Aurora AOne™ is a new breed of lighting control system. All
the smart Devices can be retrofitted and are modular - no need for
specialised cable like systems of old.
It uses a secure bi-directional wireless technology called Zigbee to
send 128 bit encrypted commands.
Device types like lamps, downlights, sockets and dimmers are
Smart Inside, which means the wireless control is built into the
Device.
To gain control of existing Devices you can use “Make Smart with” AOne™ controllers like a 1-10V,
16A relay and Triac dimmer.
Meet the AOne™ Hub
Once installed, the Devices are paired to an AOne™ Hub, the brains
of the AOne™ system. This Device coordinates the system storing
schedules, scenes and spaces locally on the Hub in the eventuality
of losing internet connection.
An ethernet cable with a live internet connection is attached to the
Hub which connects it to the power of the Aurora cloud and allows
you to control your Devices from anywhere in the world.
The AOne™ Hub connects Aurora AOne™ Devices to the leading
voice platforms like Google Assistant and Amazon Alexa. Which enables a user to walk into a room
and say “Hey Google turn on the lights”

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Simple | Cost-Effective | Wireless
Where is AOne™ Used?
The AOne™ has been designed to be used in a mixture of
residential, as well as light commercial applications.
An example of this is in meeting rooms. They are one of the
most used spaces in any office.
Existing 1-10V lights can be smartened using the AOne™
1-10V, LED strip and AOne™ strip controllers can be added
behind the TV, then add kinetic controllers and an Amazon
Alexa speaker.
You can then set up simple scenes like presentation mode
where the lights closest to the TV are switched off to reduce glare and the other lights are dimmed to
30%. Then when people are ready to leave the room they can press a scene button or say “Hey
Google, turn off meeting room”.
App, Wall & Voice Control
Within the AOne™ App users can control Devices
individually or add them to a space and control them
together, they can be switched, dimmed, or colour tuned
seamlessly.
You can set schedules for Devices to come on and turn off
at specific times of day or in tune with the Sunrise/Sunset,
which is great for people who are always leaving the lights
on.
Lighting scenes are easy to configure to create a perfect
environment in any room.
Enhance your space with intelligent control
RGB Cycling
Bring rooms to life and create ambience with the RGB cycling feature, allowing
you to automatically move through a range of colours on a single Device.

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Automate Lighting
Lighting spaces can be automated by installing
wireless PIR & door/window sensors.
When movement is detected or a door or window
is opened, an individual light, group or scene can
be triggered for a preset period of time. This is
configured in the AOne™ lighting App.
Improve Wellness
The AOne™ range offers the ability to tune the colour temperature of lights. Smart
GU10’s, fire rated downlights and LED Strip allow users to match lighting to the
environment and mood.
Save Energy
Leaving electrical goods switched on when they are not being
used is a waste of energy and money. With AOne™ smart
sockets, appliances can be scheduled to switch on and off, and
the built-in power monitor shows which are using the most
energy.
Set Lighting Scenes
Scenes are a major part of the AOne™ platform.
Configured in the App, they enable control from a
smartphone or tablet. Most importantly, Kinetic
controllers can replace your existing light switches,
enabling wireless control and the ability to cycle
through scenes.
Reduce Costs
It can be complicated to control existing commercial fittings, but AOne™ control
modules change this. Perfect for retrofit and new applications, wired inline using
existing wiring. The AOne™ range includes 1-10V, 16A relays and many more.

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Aurora AOne Product List

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What do I need to have before I can start using the AOne™ Smart Lighting
System?
To use AOne™ lighting system you will need:
1. An Apple iPhone / iPad , an Android smartphone / Tablet or an Amazon Fire Tablet with internet
access. Please check which Operating System version is required by visiting the App Store page.
2. An existing working broadband connection.
3. An Internet Router with a spare Ethernet port connection and an extra power supply socket close to
your broadband router.
4. The correct products for your current lighting circuits.
5. The correct Lamps for your current Light fixtures.
6. Checking that the Devices are compatible with one another and other existing products installed.
Is the AOne system an energy efficient solution for my home?
Yes, LED smart lighting is a big energy saver, as each lamp can use up to 80% less power at full
brightness compared to traditional lamps such as CFL or Incandescent, and if you dim the lights or
use a different shade of white you’ll use even less, meaning you could save money in the long run.
Can I use AOne Devices without a Hub?
No, AOne Devices can be used only in combination with a Zigbee Hub.
Can I use the AOne system outdoors?
The AOne smart products are for indoor and domestic use only but can be installed in IP Rated
Fittings or IP Rated Boxes which can reduce Signal reach and Device performance so take this into
account when Specifying the System.
Can I use my light switch on the wall?
Yes, whilst not recommended, you can still use your light switch on the wall, nevertheless the light
dimming function will only be available from the AONE application on your phone.
Turning off your Devices via a light switch will mean they will not be available on the App or be
controlled by the System until they are turned back on from the light switch.

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What does 'Smart Inside' mean?
Smart Inside refers to the name we have given to our Integrated ZigBee Technology.
It means that lamps containing this technology are individually Controllable / Addressable /
Programmable regardless of the amount installed on a particular circuit.
This makes for an incredibly versatile lighting solution offering a huge amount of customization to
the end-user.
How do I make my existing lighting Smart?
The “Make Smart with” line of products containing Inline Controllers, Relays and Dimming Modules
would be required to be used when trying to make an existing circuit Smart.
The Smart Controller or Dimmer will be installed before the first light of the circuit you wish to control,
using the existing wiring, ensuring to remove an existing Dimmer if installed.
All the luminaires on the circuit can then be controlled as a group via the AOne App or via Voice
Commands.
If you wish to keep a current On/Off switch installed, we recommend leaving the switch in the On
position as turning it off would mean that the Smart Device would no longer be controllable until the
switch is turned on again.
Also note that you will not have individual control of every light as this would only be possible if you
installed “Smart Inside” luminaires.
What happens to my AOne Smart Lighting following a power cut?
Smart Zigbee based luminaires default to the On state at 100% Brightness following a power cut.
Power Based Devices such as the Double Sockets will default to the Off state.
This behaviour is actually an industry agreed standard for Wireless Smart Lighting Systems.
It's deemed that, for safety, it is better for all lights to come on following a power interruption but the
power based products to stay off, rather than lights that are essential not powering on and creating a
safety issue.
Therefore, in the event of a System failure, the lights can still be manually turned on.
What is the difference between the AOne & Samsung SmartThings Hubs?
The AOne Hub is a Lighting Centric product and therefore the Devices and App have been designed
and developed specifically to make the control of your lighting as simple and easy and possible.
The Samsung SmartThings Hub is a Home Automation based product created specifically to allow
the connection and integration of thousands of products from hundreds of manufacturers around the
world.
The control of lighting is very much a secondary function and therefore some products and features
intended for our System may not be available on this platform.

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Can Multiple Users Connect to the Same AOne Smart Lighting System?
Yes, multiple users can log into the system via the same login details.
A new feature we have added is allowing you to share access to the Hub to users with different login
details.
What is the Signal Range of the AOne System (App & Hub)?
The AOne App has no Signal range limitations and you can control your lights from anywhere in the
world as long as your Hub is still connected to the Internet! If you’re at home, then you can use your
home's Wi-Fi network but if you are away from home you can still access the App and control your
lights, using a Mobile Internet Connection such as 3G/4G.
The Zigbee Signal range of the AOne Hub is approximately 5m - 20m (range can vary depending on
external factors and obstacles in-between the Hub and the nearest AOne Device). In order to extend
the signal range of the system, each AOne Device acts like a range extender by relaying the ZigBee
signal. Signal can be relayed on up to 3 times before it may be too weak or the quality too low to relay
further (subject to external factors).
We recommend referring to the below showing how different solid structures can affect Wireless
Signals. Take this into account when specifying the System.
Is the AOne Hub waterproof?
No. The AOne Hub should be kept away from direct water sprays or high humidity.
What cables are included with the Hub and what colour are they?
Both the power adapter and the Ethernet cable are included. The colour of the power adapter is black
and the Ethernet cable is grey.
Does the AOne Hub support Power over Ethernet (PoE)?
The AOne Hub does not support Power over Ethernet. It requires power from the supplied power
adapter.

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What Smartphones are supported by the AOne system?
The AOne app supports iOS, Android and Amazon Fire Devices. Please check on the App Store store
what the minimum Operating System version is required to run the AOne App.
Why doesn’t a product from another brand work with the AOne system?
Whilst the Aurora AOne System is based on open technologies we are not able to ensure products
from other brands are tested and fully interoperable with all of our software and hardware. For
guaranteed compatibility we recommend only using Aurora AOne Smart products.
How many AOne Devices I can have connected to my Hub?
You can use your AOne Hub with up to 60 smart Devices (lights, controllers, switches, etc.) depending
on which Devices you are pairing to the Hub.

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Security
How secure is the AOne system?
Your system is extremely secure. The AOne system uses Zigbee, which is a wireless protocol
developed by the Zigbee Alliance and adopts the IEEE 802.15.4 standard.
Communication security is one of Zigbee’s strengths. Implementing a security model that follows the
one defined in IEEE 802.15.4, the protocol’s design provides mechanisms controlling access to
network Devices (authentication), encryption (symmetric-key cryptography) and integrity, using
message integrity checks (MIC) to ensure that the signals transmitted are not manipulated.
How do I know Aurora smart products are safe for use in my home?
All lighting products sold by Aurora strictly conform to Lighting Safety Standards, thereby ensuring
the safety of all those using the products, with the added bonus of never having to be changed due to
their extremely long-life and energy efficiency.
Connection / Offline Control
Can the AOne System work without an Internet connection?
Yes, your AOne system works all the time, even when your Internet service goes down. Of course,
without the Internet, Schedules won't work if the Hub is rebooted and there is no connection.
However, the system will continue to work and you will be able to control your lights via Smart
Switches (e.g Kinetic) and Sensors (e.g PIR). Your phone needs to be in the same home network
(home Wi-Fi) as your Hub for it to work without the Internet.
Can I disconnect and move my AOne Hub after it’s been set up?
We usually recommend that the Hub is set up in its final location.
You don't have to worry about disconnecting your AOne Hub from power for a long period of time. All
your settings will be maintained. Turning it on again you'll find that all your Devices are still "paired",
recognised by the Hub and visible in your AOne application.
Depending on the distance from the original installation location, you may have to Reboot your Mesh
to ensure that the System has the best connection.
The Hub will retain its settings even if it is turned off for a very long period of time.
The Hub's data is stored in Non Volatile Flash Memory.

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Voice Control
Is Voice Control supported by the AOne System?
Yes, currently Google Home and Amazon Alexa are supported.
Any Smart Speakers that support Google Home and Amazon Alexa Voice Assistants and Voice
Commands can be used.
You will still have to use the Google Home and Amazon Alexa Apps to set up the Skill however.
How do I set up Google Home Voice Control?
After setting up your AOne Hub and have paired your Devices, follow these instructions:
1. Open the Google Home App
2. Set up your Account if needed
3. On the Home Screen, Tap +
4. Set up Device
5. Works with Google
6. Search for Aurora AOne
7. Tap the Icon
8. Authorise
9. Wait for this process to finish
10.Your Devices should be showing on your Home Screen now
You can now set up your Devices and control them via the Google Home App.
How do I set up Amazon Alexa Voice Control?
After setting up your AOne Hub and have paired your Devices, follow these instructions:
1. Go to the Alexa App
2. Go to Skills & Games
3. Search for Aurora AOne
4. Tap Install Skill
5. Use the same credentials as your AOne Account
6. Tap Discover Devices
7. Set your Devices up in the Alexa App.
You can now set up your Devices and control them via the Alexa App.

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Aurora Smart Installer Program
ASIP Foundation - An Introduction to Smart Lighting
The Widest Range of Lighting, Control and Sensing Products
Aurora’s innovative and vast range of ‘Smart Inside’ products, offer numerous options for the creation
of a smart home, hospitality, retail and light commercial schemes.
Featuring the revolutionary mPro™ZX colour tuneable fire rated downlight, GU10 lamps, sensors,
kinetic smart controller and sockets that wirelessly pair with Hubs via the Zigbee protocol to form a
mesh network.
Smart Solutions to Connect 1000+ Aurora Products
To enable smart lighting throughout various spaces with non-smart fixtures we can offer homes and
businesses the option to ‘Make Smart with AOne™ Control’.
This enables smart control of any of Aurora’s 1000+ products for either new or retrofit installations.
Understanding ZigBee
Zigbee is a Mesh technology, allowing for scalable networks of smart connected products spanning
substantial ranges by use of multi-hop technology to bridge the gap between Device and Hub.
Reliable control of Devices through self-healing networks, meaning
when a Device is powered off, the signal will reroute through an alternate product. Similarly, when the
Device is powered back on, it will instantly reconnect to the mesh.
Unlike WiFi based smart systems, Zigbee can operate side by side without impinging on your home
network speed.

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Product Lineup Information
mPro™ZX Features & Benefits
•‘Smart Inside’ for individual wireless and group control
•Direct replacement - convenient one-step installation
• Unique convertible design for use in shallow ceiling voids
•Push-fit terminals and pre-wired FastRFix™connector for fast installation
•Colour tuneable white between 2200K - 5000K
6.5W |640lm |60° Beam Angle |L70 40,000hrs |5 Year Warranty
Tuneable
White GU10
RGB +
Tuneable White
GU10
Tuneable White
GLS
RGB +
Tuneable White
GLS
Tuneable White
Candle E14
Vintage Filament
E27
•5.4W
•2200K-5000K
•400lm @ 5000K
•60° Beam Angle
•2 Year Warranty
•L70 25,000hrs
•5.6W
•2700K-6500K
•400lm @ 2700K
•60° Beam Angle
•2 Year Warranty
•L70 25,000hrs
•9W
•2200K-5000K
•806lm @ 5000K
•240° Beam Angle
•2 Year Warranty
•L70 25,000hrs
•B22 or E27
•9.5W
•2700K-6500K
•806lm @ 2700K
•240° Beam
Angle
•2 Year Warranty
•L70 25,000hrs
•B22 or E27
•5.8W
•2200K-5000K
•470lm @ 5000K
•300° Beam Angle
•2 Year Warranty
•L70 25,000hrs
•4W
•1900K
•380lm
•320° Beam Angle
•2 Year Warranty
•L70 25,000hrs
•GLS, G125 & ST64
120W & 320W Inline Dimmer
1-10V Inline Dimmer
12 / 24V CV Strip Inline
Controller
•Smarten any Triac dimmable
lighting circuit
•Retrofit using existing wiring
•5 - 100% Dimming range
•Fits inline between light switch &
first fixture
•ZigBee HA1.2
•3 Year Warranty
•Smarten existing 1-10V
dimmable lighting
•Control up to 24 devices
individually or in a space
•10 - 100% Dimming range (10%
increments)
•Ideal for light commercial
applications
•ZigBee HA1.2
•3 Year Warranty
•Simple control of single colour
and RGB + tuneable white LED
strip
•0 - 100% Dimming range
•No need for specialist DMX
drivers - save £££
•Non-dimmable driver required
•3 Year Warranty

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16A Inline Switching Relay
Plug In Adaptor
Double Socket
•16 amp max load
•On/Off switching
•Energy monitoring
•Overload and over temperature
protection
•Suitable for cable up to 11.8mm
diameter
• 13 amp max load
• 3000 watts
• On/Off switching
• Energy monitoring
•13 amp total load
•3000 watts
•Individual energy monitoring
•LED indicator buttons
•Lockable via app for added
safety/security
Zigbee Remote Control
Zigbee Kinetic Wall Controller
Zigbee Smart Rotary Dimmer
•Battery powered design
•On/Off and Dimming functions
•Programmable function button
•Maintenance free design
•Energy harvesting technology
•Zigbee Green Power
•Available as remote or wall
controller
•Available in Black or White
•Programmable function keys
•No neutral wire needed - UK
retrofit
•Live and Switch live only
•250W LED or resistive load
•Wireless 2-way switching using
smart dimmer
•Min 20W circuit load per dimmer
AOne™ZigBee Smart Battery Rotary Dimmer
Features & Benefits
•Replace existing switch or add a new one anywhere
•Battery powered: No wiring necessary
•Control individual devices or a lighting space
• AA batteries included - battery life depends on usage
• Install into a backbox or surface mount with included 15mm pattress
•Can be used to control smart lamps or smart inline dimmers
Primary Mode: On/Off & Dimming Control
Secondary Mode: Colour Tuning | RGB Control | Scene Cycling

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ASIP - Commissioning Hub
The Commissioning Process:
• Connect Hub to internet and power with supplied cables
• Allow Hub to boot up. Two solid green lights will appear when ready
• Download & install the AOne™ app
• Create a free account and complete
the verification steps
(Use your own email address; it can be transferred at handover)
• Scan the QR code on the base of the Hub
• Allow firmware update process to complete
Congratulations! Pairing is Complete
Top Tips for Success:
•Ensure smart Device & Hub are on the same network when pairing
•Don’t close the AOne™app or navigate away from it during the pairing
process
•For optimum mesh performance, position the Hub as centrally as
possible
ASIP - Troubleshooting Hub
Possible Errors You May Encounter
In reality, most minor errors you may encounter will be related to the network connection, and can be
corrected simply by pressing ‘Retry’. In some rare cases, errors may be more persistent and require a
little support to bypass:
Hub Already Acquired
This indicates the Hub is already linked to another account. Please ensure the customer hasn't
already tried to set the Hub up, or you haven't previously used a different email address with this Hub
without releasing it.
Rest Response Error
The Hub is having a hard time contacting our cloud service. This could be for a number of reasons.
Check network connection, firewall status and network speed before contacting support.
Failed to Grant Access
Hub and app are not communicating properly with each other. Please Reboot the Hub and reinstall
the App before trying again. If this persists, contact support for resolution.

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ASIP - Commissioning Devices
The Commissioning Process:
• Install smart Device in accordance with instructions
• Click ‘Add new Device’ in the AOne™ App; the pairing light on the Hub will flash
• Power up your new Device.
Lighting products will flash twice.
Power and Sensor products will have a flashing status light
• Once discovered, Devices appear in the pairing screen. It is normal for Devices to initially be
discovered as ‘Identifying Device’
• Wait until the correct Device name has been identified for all products before pressing ‘Done’
Device Pairing is Now Complete
Top Tips for Success:
• For best performance, commission no more than 8-10 Devices simultaneously
• The Zigbee mesh has to be established. Always pair Devices closest to the Hub first, working your
way outward
• If a room is out of range of the mesh, try using a Plug In Adaptor to boost the signal
• When pairing several Devices, identification can take up to 3 minutes to complete.
PATIENCE IS KEY!
ASIP - Troubleshooting Devices
Possible Errors You May Encounter:
There are a number of possible issues you may encounter when pairing ZigBee Devices, due to the
nature of the technology.
Here are the most common:
Lights Did Not Flash
Lights not flashing when powered on indicates the Device was previously paired and not properly
deleted. To reset, refer to the process on the leaflet included with your product. Most commonly this
is 6 power in a short amount of time.
Detected Device Not Identified
This could happen for a number of reasons:
How many Devices were you pairing?
How far away from the next closest Device are you?
How long did you wait before pressing ‘Done’?
Laggy / Unresponsive Device
All new products will require an OTA firmware update after first pairing. This will impact performance
for up to 30 minutes per Device whilst it completes. Please note: Pairing large numbers of Devices
will result in a longer OTA process

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ASIP - Troubleshooting Networking
Hub Positioning
The position of the Hub in the home is critical to good performance.
A centralised Hub will have much better connectivity to your mesh network of Devices, improving
overall performance dramatically.
Although the number of hops is unlimited as discussed earlier, an ideal number to stick to is 3.
Sticking to 3 hops will ensure smooth operation of the system.
We appreciate that not all homes will have Cat6 cabling,
so here are a few options to get the Hub in the right place…