Avanti ImaGEN Avanti 3025 User manual
76-110-0891/0, Issue 1
Avanti 3025 telephone set
User guide
Telrad Tenecs, Inc.,
Woodbury, New York
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NOTICE
This publication refers to Telrad Tenecs Integrated
Multi Application Generator (emaGEN), Release 1.0,
connected to Telrad unite128, 400, and 1000
exchanges, Release SB7/DB7/LB7, as of February
2002.
Telrad Tenecs, Inc. reserves the right to modify the
equipment and software described herein without prior
notice. However, changes made to the equipment or
software described herein do not necessarily render
this publication invalid.
© 2002 Telrad Tenecs, Inc.,
Woodbury, New York
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Avanti 3025 Set User Guide iii
CONTENTS
WHAT IS emaGEN? ............................1
BASICCONCEPTS.............................2
WHAT IS A MAILBOX? ...........................................2
SOFTKEYS .............................................................2
ICONS .....................................................................3
MENUS....................................................................4
YOUR PASSWORD ................................................5
TYPOGRAPHIC CONVENTIONS ...........................6
GENERAL FUNCTION KEYS .................................6
WHAT CAN YOU DO WITH emaGEN ....................6
ACCESSING emaGEN ..........................8
GETTING STARTED
WITHYOURMAILBOX.........................10
ENTERING YOUR MAILBOX ...............................10
RECORDING YOUR NAME
AND PERSONAL GREETINGS ............................12
CHANGING YOUR PASSWORD .........................14
LEAVINGMESSAGES .........................16
LEAVING ORDINARY MESSAGES .....................16
LEAVING SPECIAL TYPES OF MESSAGES ......19
MODIFYING THE DATE AND TIME
OF A FUTURE DELIVERY MESSAGE .................21
LEAVING A MESSAGE FOR A GROUP LIST ......22
RECEIVINGMESSAGES .......................25
LISTENING TO YOUR MESSAGES .....................25
CHANGING A SAVED MESSAGE TO A NEW
MESSAGE ............................................................28
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DETERMINING WHO A MESSAGE IS FROM
AND WHEN YOU RECEIVED IT ..........................29
VIEWING THE CONTENTS
OF YOUR MAILBOX .............................................29
REVIEWING CONFIRMATION MESSAGES ........32
RECOVERING A MESSAGE
THAT YOU HAVE DELETED ................................33
REPLYING TO A MESSAGE ................................34
COPYING OR TRANSFERRING A MESSAGE
TO ANOTHER MAILBOX ......................................36
CARBON COPYING OR CARBON SENDING A
MESSAGE TO ANOTHER MAILBOX ...................38
MESSAGE ANNOTATION --
ADDING YOUR OWN COMMENTS .....................40
CALLER IDENTIFICATION (CID) LIST, DISPLAY
ANDDIAL ...................................43
REVIEWING CID CALLS LISTED ON YOUR
DISPLAY ...............................................................43
REVIEWING CID CALLS FOR ANOTHER
EXTENSION .........................................................47
INDEXINGYOURMESSAGES...................49
RECORDINGCONVERSATIONS ................52
SCREENINGINCOMINGCALLS.................53
MESSAGE MONITORING
ANDCALLINTERCEPTION.....................55
PROGRAMMEDINTERVIEW....................57
FOREIGN LANGUAGE
ANNOUNCEMENTS ...........................59
ADVANCED emaGEN
SUBSCRIBERFEATURES......................60
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Avanti 3025 Set User Guide v
GROUP LISTS ......................................................60
To add members to a list .......................................61
emaGEN ATAGLANCE .......................63
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Avanti 3025 telephone set 1
WHAT IS emaGEN?
emaGEN is the unitesystem’s application generator, incor-
porating an electronic voice mail system. It provides you
with an easy, fast and dependable way to communicate
with people inside and outside your organization.
• For outside callers dialing in to your organization,
emaGEN plays a recorded announcement that offers
assistance in reaching the person with whom they want
to speak, and provides options for proceeding if that
person is subsequently unavailable.
• For you, as an emaGEN subscriber, the wide variety of
emaGEN features provides you with the flexibility you
need in managing your communications requirements,
such as handling incoming calls, and leaving and
receiving messages. This manual provides you with an
explanation of these features, together with step-by-
step instructions for operating the emaGEN functions.
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BASIC CONCEPTS
WHAT IS A MAILBOX?
Every internal emaGEN user is assigned a mailbox for her
own personal use. This is where the recorded messages
you receive are stored.
Each mailbox has a unique number (up to six digits). Your
mailbox number is usually the same as your extension
number.
Once the system administrator has assigned a mailbox to
you, you personalize it by:
• obtaining a unique password from the system adminis-
trator (which you can change or cancel);
• recording your name in your mailbox;
• recording the personal greetings that you want your
callers to hear when you are unavailable or busy.
SOFTKEYS
The sixteen keys located on the left, right and beneath your
display screen are called softkeys. The name of each soft-
key appears on the display screen next to it. This name
changes, depending on the particular function you are per-
forming.
When performing most functions, you have two choices.
You can either press a softkey, or dial the corresponding
number on the dialpad, in order to perform the same func-
tion. In many cases you also have a third choice - to press
the corresponding icon, which appears on the bottom row
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Avanti 3025 telephone set 3
of the display.
For example, when recording a message you can add
additional recording time by:
•pressingthe{ADD TIME} softkey, or
•dialing[4] on the dialpad, or
• pressing the add time icon m.
For some functions there is no softkey or icon, but only a
number on the dialpad.
For your convenience both the softkey (if available) and the
digit for performing a certain function appear in the menus
in this manual.
ICONS
Icons for activating emaGEN features appear on the bot-
tom line of the display. In most cases a regular text softkey
also appears for activating the same function.
The following table explains the meaning of each icon. See
your telephone set’s user guide for an explanation of other
icons not specific to emaGEN.
Icon Meaning
por WReturn to the previous menu.
lRepeat this menu/Help.
eDelete the message.
wRewind the message.
jPause.
zFast forward the message.
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MENUS
A menu is a list of options. For example, upon entering the
system at your extension, you receive the emaGEN MAIN
Menu:
mAdd time. Used to:
Addtimetoamessageyouarerecording,
Add recording time for a conversation you are
recording, or
Activate message monitoring.
qEnd of message/End of record. Press to indicate
you have finished recording a message or a
conversation.
kPlayback. Play a message.
oSave the message.
gRecord. Used to:
Leave a message,
Record a greeting or your name,
Modify a previously recorded message, or
Record a conversation.
uUndelete. Restore a message you have deleted.
PVisual list/Distribution list. Used to:
Display a list of your messages, or
Display a list of mailboxes belonging to your
personal distribution list.
XShow details of a currently displayed entry.
To leave a message {LEAVE MSG} [2]
To enter a mailbox {ENTER MBOX} [#]
To enter your mailbox {YOUR MBOX} [#][#]
To request extension number assistance {EXT ASSIST} [9]
To exit from emaGEN x[*]
Icon Meaning
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In some menus you both see and hear the list of options.
You see the softkey names displayed on your screen and
at the same time you hear a recorded announcement,
informing you of the dialpad digits that also perform these
functions. In the above menu, for example, there is no dif-
ference between pressing the {LEAVE MSG} softkey and
dialing [2] on the dialpad.
There are other menus that you only hear -- they may have
no display, or only a partial display. In still other menus you
see a full display, but hear only some of the options.
You make a selection from a menu by pressing the appro-
priate key. You may then receive another, different list of
options, depending upon your selection.
You do not have to listen to the entire recorded menu
before making your selection.
Your system may have been programmed with menus that
are slightly different from the ones in this manual. See your
system administrator for more information.
NOTE
After the menu recording is finished, you have five
seconds in which to make a selection from the
menu. If you do not make a selection within five
seconds, the previous menu appears or is played.
If again you do not make a choice within five sec-
onds, you exit emaGEN.
YOUR PASSWORD
Your mailbox has a unique password to make sure that no
one but you has access to the messages you receive. You
receive your password (of up to 12 digits) from the system
administrator.
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TYPOGRAPHIC CONVENTIONS
In this guide the names of softkeys appear in italic bold
type and within braces, as in {ACTIVATE}, whereas the
names of fixed buttons and dialpad buttons appear in bold
type and within brackets, as in [SPKR] or [2]. The names
of menus are in all capital letters, as in MAILBOX Menu.
GENERAL FUNCTION KEYS
There are some keys whose functions are fixed:
WHAT CAN YOU DO WITH emaGEN
emaGEN enables you to perform the following functions:
• receive messages;
• view your message listing on screen;
• leave messages for other subscribers;
• leave messages for a group of subscribers;
• record your telephone conversations;
• screen incoming calls;
• store messages intended for future delivery;
• have a message time tag (date and time that a mes-
sage was sent) attached to incoming messages;
• attach an annotation to a message you are redirecting;
• receive confirmation when a message you have sent is
heard by the receiving party;
• tag messages as urgent and/or private;
• forward calls and/or messages to another destination;
Dial [0] or Press lTo repeat the current menu
or
To dial for operator assistance --
only for outside calls
Press [*],p,or W
or
Press x
To return to the previous menu
or
To exit emaGEN from the MAIN
Menu
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• index saved messages for future retrieval;
• copy or transfer messages you have received to other
mailboxes;
• program Automated Attendant service for your mailbox.
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ACCESSING emaGEN
The emaGEN External Main Menu (below) is played to
external callers dialing in to the emaGEN system. You can
access this menu from outside the system by dialing the
emaGEN telephone number, given to you by the system
administrator. You hear the following options:
If you are calling from inside the system, simply dial the
emaGEN access code, given to you by the system admin-
istrator.
NOTE
Ifyouuseanon-tonedialtelephonetodialintothe
emaGEN, the call is handled according to system
programming. Generally, the call is forwarded
directly to operator assistance. Refer to your sys-
tem administrator for details.
To call an extension Dial the extension no.
To leave a message Dial the mailbox number
To ask for extension assistance Dial [9]
To ask for operator assistance Dial [0]
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If a caller from outside the system dials an extension that is
busy or doesn't answer, emaGEN responds with the follow-
ing options:
Your system may be programmed differently, and you may
not have the option of waiting for the extension, or you may
be prompted to leave a message immediately.
To wait for the extension Dial [1]
To leave a message Dial [2]
To reach the operator Dial [0]
To return to the previous menu Dial [*]
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GETTING STARTED
WITH YOUR MAILBOX
ENTERING YOUR MAILBOX
You generally enter your mailbox from your own extension,
using the emaGEN access code that the system adminis-
trator has defined. However, you can also enter your mail-
box from any standard tone dial telephone. For example, if
you are at home and want to listen to the messages you
received at the office, you can dial the emaGEN telephone
number and then enter your mailbox.
To enter your mailbox from your own extension
1. Dial the emaGEN access code; you receive the internal
MAIN Menu:
2. Press {YOUR MBOX} or dial [#][#]; if you have any
messages, you hear a recorded announcement:
You have <number> new messages and <number>
To leave a message {LEAVE MSG} [2]
To enter a mailbox {ENTER MBOX} [#]
To enter your own mailbox {YOUR MBOX} [#][#]
To request extension number as-
sistance {EXT ASSIST} [9]
To exit from emaGEN x[*]
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saved messages, and are asked to enter your pass-
word.
3. Enter your password;
you receive the MAILBOX Menu.
*You hear this option only if there are deleted messages which may still
be recovered.
** You hear this option only if there are future delivery messages waiting
in your mailbox.
To enter your mailbox from another extension
within the system
1. Dial the emaGEN access code;
you receive the internal Main Menu (see above).
2. Dial [#] and your mailbox number;
you are asked to enter your password.
3. Enter your password;
you receive the MAILBOX Menu.
To enter your mailbox from a telephone outside
the system
1. Dial the emaGEN telephone number;
you receive the external MAIN Menu.
To view a list of your messages P{VISUAL LST} [9]
To listen to your new messages {NEW MSGS} [1]
To record a group message {MSG FOR GR} [5]
To listen to your saved messages [6]
To leave a message for another mailbox g[2]
To record personal greetings {GREETING} [3]
To set mailbox options {SET OPTION} [4]
To undelete messages u[7] *
To review your future delivery
messages [8] **
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12 Avanti 3025 telephone set
2. Dial [#] and your mailbox number;
you are asked to enter your password.
3. Enter your password;
you receive the MAILBOX Menu.
RECORDING YOUR NAME
AND PERSONAL GREETINGS
You personalize your mailbox by recording your name and
your own personal greetings.
To record your name:
1. Press {GREETING} from the MAILBOX Menu;
you receive the PERSONAL GREETINGS Menu:
2. Press {YOUR NAME} or [3];
you receive the PERSONAL GREETINGS RECORD
Menu.
3. Press {RECORD NEW} or g, and wait for the tone
before saying your name.
While you are recording either your name or personal
greetings, the {ADD TIME} and {END OF MSG} soft-
keys appear on the screen. Unless your system is pro-
To record your mailbox greeting {MBX GREETG} [1]
To record your personal busy greeting {BSY GREETG} [2]
To record your name {YOUR NAME} [3]
To record your special temporary greeting {TMP GREETG} [4]
To record your internal mailbox greeting {INT GREETG} [5]
To playback the message k{PLAY saved} [1]
To erase the existing message e {ERASE saved} [3]
To record a new message g{RECORD NEW} [5]
To record a new message --
with amplification {AMPLIFY} [6]
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