Avaya E129 Instructions for use

Administering Avaya E129 SIP
Deskphone
Release 1.0.2
June 2016

© 2015-2016, Avaya, Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves
the right to make changes and corrections to the information in this
document without the obligation to notify any person or organization
of such changes.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.
“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO
UNDER THE LINK “Avaya Terms of Use for Hosted Services” OR
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR
IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN
AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License. The
applicable number of licenses and units of capacity for which the
license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the documentation or other
materials available to You. “Software” means computer programs in
object code, provided by Avaya or an Avaya Channel Partner,
whether as stand-alone products, pre-installed on hardware products,
and any upgrades, updates, patches, bug fixes, or modified versions
thereto. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that
hosts a software application to be accessed by multiple users.
“Instance” means a single copy of the Software executing at a
particular time: (i) on one physical machine; or (ii) on one deployed
software virtual machine (“VM”) or similar deployment.
License type(s)
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only on a number of
Designated Processors up to the number indicated in the order.
Avaya may require the Designated Processor(s) to be identified in
the order by type, serial number, feature key, Instance, location or
other specific designation, or to be provided by End User to Avaya
through electronic means established by Avaya specifically for this
purpose.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered.
For example, if the end user customer or Avaya Channel Partner
would like to install two Instances of the same type of products, then
two products of that type must be ordered.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG
LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY
FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL
PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE
AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED
PRODUCTS USE OR EMBED CERTAIN THIRD PARTY
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS
REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE
LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S
EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY
SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support

website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.
US/Canada
Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment
complies with the CE Marking requirements.
Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Australia Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
EU Countries
This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 211
Mt. Airy Road, Basking Ridge, NJ 07920 USA.
Japan VCCI-Class B statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
DenAn Power Cord Regulatory Notice for Japan
Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
The service related to human safety is not allowed because this
device may have the possibility of radio interference.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing
to the outside plant.

Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Intended audience................................................................................................................... 8
Document changes since last issue.......................................................................................... 8
Related resources................................................................................................................... 8
Documentation.................................................................................................................. 8
Support.................................................................................................................................. 9
Chapter 2: Getting started...................................................................................................... 10
Administration features.......................................................................................................... 10
Connection ports................................................................................................................... 11
Button layout......................................................................................................................... 12
Chapter 3: Administering through the deskphone.............................................................. 14
Configuring the SIP account settings....................................................................................... 14
SIP account field descriptions................................................................................................. 15
Configuring the upgrade phone settings.................................................................................. 15
Upgrade phone field descriptions............................................................................................ 16
Resetting the phone to factory default..................................................................................... 16
Configuring Layer2 QoS settings............................................................................................ 17
Layer2 QoS field descriptions................................................................................................. 17
Configuring the network settings............................................................................................. 17
Network field descriptions...................................................................................................... 18
Chapter 4: Administering through the Web GUI.................................................................. 19
Gaining access to the Web GUI.............................................................................................. 19
Managing the account settings............................................................................................... 20
Configuring the accounts general settings......................................................................... 20
Accounts general settings field description........................................................................ 20
Configuring the accounts network settings......................................................................... 21
Accounts network settings field descriptions...................................................................... 21
Configuring the accounts SIP settings..................................................................................... 22
Configuring the basic SIP settings.................................................................................... 22
Basic SIP settings field description.................................................................................... 22
Configuring the advanced SIP settings.............................................................................. 25
Configuring the SIP session timer settings......................................................................... 26
SIP session timer settings field descriptions....................................................................... 26
Configuring the SIP security settings................................................................................. 27
SIP security settings field descriptions............................................................................... 27
Configuring the accounts audio settings.................................................................................. 28
Accounts audio settings field descriptions................................................................................ 28
Configuring the accounts call settings..................................................................................... 30
June 2016 Administering Avaya E129 SIP Deskphone 5
Comments on this document? [email protected]

Accounts call settings field descriptions................................................................................... 30
Managing the deskphone settings........................................................................................... 32
Configuring the general settings....................................................................................... 32
General settings field descriptions.................................................................................... 32
Configuring the call features settings................................................................................. 33
Call features settings field descriptions.............................................................................. 33
Configuring the ring tone settings...................................................................................... 34
Ring tone settings field descriptions.................................................................................. 34
Configuring the audio control settings............................................................................... 35
Audio control settings field descriptions............................................................................. 35
Configuring the LCD display settings................................................................................. 37
LCD display settings field description................................................................................ 37
Configuring the date and time settings.............................................................................. 37
Date and time settings field descriptions............................................................................ 38
Configuring the XML applications settings......................................................................... 38
XML applications field descriptions................................................................................... 39
Managing the network settings............................................................................................... 39
Configuring the network basic settings.............................................................................. 39
Network basic settings field descriptions........................................................................... 40
Configuring the network advanced settings........................................................................ 41
Network advanced settings field descriptions..................................................................... 41
Maintaining the deskphone..................................................................................................... 42
Configuring the Web access passwords............................................................................ 42
Web access passwords field descriptions.......................................................................... 42
Configuring the upgrade and provisioning settings............................................................. 43
Upgrading and provisioning settings field descriptions........................................................ 43
Configuring the syslog settings......................................................................................... 45
Syslog settings field descriptions...................................................................................... 46
Configuring the language settings..................................................................................... 46
Language settings field descriptions................................................................................. 46
Configuring the TR-069 settings....................................................................................... 47
Configuring the security settings....................................................................................... 47
Security settings field descriptions.................................................................................... 47
Managing the phone book...................................................................................................... 48
Adding a contact............................................................................................................. 48
Updating contact details................................................................................................... 49
Deleting a contact............................................................................................................ 49
Contact field descriptions................................................................................................. 49
XML phone book............................................................................................................. 50
Configuring the LDAP settings.......................................................................................... 54
LDAP settings field descriptions........................................................................................ 54
Chapter 5: Administering through the configuration file.................................................... 56
Account general settings parameters...................................................................................... 57
Contents
June 2016 Administering Avaya E129 SIP Deskphone 6
Comments on this document? [email protected]

Account network settings parameters...................................................................................... 57
Basic SIP settings parameters................................................................................................ 58
Advanced SIP settings parameters......................................................................................... 60
SIP session timer settings parameters.................................................................................... 61
SIP security settings parameters............................................................................................ 63
Audio settings parameters...................................................................................................... 64
Call settings parameters........................................................................................................ 67
Basic network settings parameters.......................................................................................... 71
Advanced network settings parameters................................................................................... 73
Web access parameters........................................................................................................ 74
Deskphone upgrading and provisioning parameters................................................................. 74
Syslog parameters................................................................................................................ 76
Language parameters............................................................................................................ 77
Security settings parameters.................................................................................................. 78
XML phone book configuration parameters.............................................................................. 79
LDAP settings parameter....................................................................................................... 80
General settings parameters.................................................................................................. 81
Call features settings parameters............................................................................................ 82
Ring tone parameters............................................................................................................ 83
Audio control parameters....................................................................................................... 84
LCD display parameter.......................................................................................................... 85
Date and time parameters...................................................................................................... 85
XML applications settings parameters..................................................................................... 87
Configuring speed dial........................................................................................................... 88
Sample configuration file........................................................................................................ 89
Contents
June 2016 Administering Avaya E129 SIP Deskphone 7
Comments on this document? [email protected]

Chapter 1: Introduction
Purpose
This document provides deskphone administration and maintenance procedures that you can
perform through different interfaces.
Intended audience
This document is for administrators, implementation engineers, and BusinessPartners responsible
for deskphone administration and maintenance.
Document changes since last issue
The following changes have been made to this document since the last issue:
• Removed references to UDP and NAT.
Related resources
Documentation
Document
number
Title Use this document to: Audience
Implementing
16–604370 Installing and Maintaining
Avaya E129 SIP Deskphone
See the install and upgrade
procedures for the Avaya E129 SIP
deskphone.
Administrators
and network
engineers
Table continues…
June 2016 Administering Avaya E129 SIP Deskphone 8
Comments on this document? [email protected]

Document
number
Title Use this document to: Audience
Using
16–604368 Using Avaya E129 SIP
Deskphone
See the capabilities of Avaya E129
SIP deskphone and to learn about
how various features work.
Users and
administrators
16–604373 Avaya E129 SIP Deskphone
Quick Reference
See frequently used tasks. Users and
administrators
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Support
June 2016 Administering Avaya E129 SIP Deskphone 9
Comments on this document? [email protected]

Chapter 2: Getting started
Administration features
You can administer the following features of the deskphone:
• SIP settings
• Network settings
• Phone settings, such as ring tone, time display format, and phone screen contrast
• Security settings
You can administer the features:
• Locally through a deskphone
• Remotely through a Web GUI of the respective phone
• Centrally through the configuration file
June 2016 Administering Avaya E129 SIP Deskphone 10
Comments on this document? [email protected]

Connection ports
Figure 1: Connection ports at the back of the deskphone
Number Port name Description
1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a
mobile computer
2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet
3 Power A 5–V DC port to connect to the power supply
4 Handset An RJ9 port to connect the handset
5 Headset An EHS-suported RJ9 port to connect to a Plantronics headset
Connection ports
June 2016 Administering Avaya E129 SIP Deskphone 11
Comments on this document? [email protected]

Button layout
Number Button name Description
1 Softkeys Display screen-specific commands.
2 Phonebook Displays the contacts list.
3 Transfer Transfers the call to the selected number.
4 Mute Mutes and unmutes the microphone.
5 Speaker Activates and deactivates the speakerphone.
6 Volume Increases and decreases the volume.
7 Call Dials the number that you enter.
8 Flash Puts the current call on hold and brings up the second line for dialing
or answering the second call.
9 Conference Starts the conference.
10 Message Dials the voice mail server.
Table continues…
Getting started
June 2016 Administering Avaya E129 SIP Deskphone 12
Comments on this document? [email protected]

Number Button name Description
11 Up, Down, Right,
and Left navigation
keys
Navigates between various menu options.
You can use the Left navigation key to perform the back function that
takes you one level up the menu options.
12 Menu Displays the menu or selects the highlighted option.
13 Message Waiting
Indicator
Turns red if you get a voice mail.
Button layout
June 2016 Administering Avaya E129 SIP Deskphone 13
Comments on this document? [email protected]

Chapter 3: Administering through the
deskphone
You can administer the deskphone locally through the administration options that the deskphone
provides. You can administer features such as the SIP account, network settings, and contacts.
You might need to enter the password in case you configured the password through the Web GUI or
through the configuration file.
Note:
You can use the keypad to input letters and special symbols. To insert a period, press * multiple
times to cycle to the period symbol. To insert a colon, press # .
Related links
Configuring the SIP account settings on page 14
SIP account field descriptions on page 15
Configuring the upgrade phone settings on page 15
Upgrade phone field descriptions on page 16
Resetting the phone to factory default on page 16
Configuring Layer2 QoS settings on page 17
Layer2 QoS field descriptions on page 17
Configuring the network settings on page 17
Network field descriptions on page 18
Configuring the SIP account settings
About this task
Use the following procedure to configure SIP account parameters of the deskphone.
Note:
If you enabled the Constraint Mode option, the deskphone does not display the Config menu
option. In this case, use the Admin Login menu option to view all hidden menu options.
Procedure
1. Press Menu > Config > SIP.
June 2016 Administering Avaya E129 SIP Deskphone 14
Comments on this document? [email protected]

2. Enter the required values for each SIP parameter.
3. Select Save, and press Menu.
Related links
Administering through the deskphone on page 14
SIP account field descriptions
Name Description
SIP Proxy The IP address or the URL of the SIP proxy server.
The supported syntax is IP/Host:port.
SIP Transport The SIP transport protocol. The options are:
•TCP
•TLS/TCP
Audio The audio codec that the deskphone uses. The
options are:
•PCMU
•PCMA
•G.722
•G.723.1
•G.726–32
•G.729(A/B)
•iLBC
Related links
Administering through the deskphone on page 14
Configuring the upgrade phone settings
About this task
Use the following procedure to configure settings to upgrade the phone. Ensure that you upgrade
the deskphone during the off hours.
Procedure
1. Press Menu > Config > Upgrade.
2. Enter the required values for each upgrade parameter.
SIP account field descriptions
June 2016 Administering Avaya E129 SIP Deskphone 15
Comments on this document? [email protected]

3. Select Save.
4. Press the Yes softkey when the deskphone displays the prompt to reboot.
Related links
Administering through the deskphone on page 14
Upgrade phone field descriptions
Name Description
Firmware Server The URL or the IP address of the server from where
the deskphone downloads the latest firmware.
Config Server The URL or the IP address of the server from where
the deskphone downloads the configuration file.
Upgrade Via The protocol that the deskphone uses to download
the firmware. You can select from the following
options:
•TFTP
•HTTP
•HTTPS
Related links
Administering through the deskphone on page 14
Resetting the phone to factory default
About this task
Use the following procedure to reset SIP and network parameters to the default factory settings.
Procedure
1. Press Menu > Config > Factory Reset.
2. Press OK to confirm the resetting.
The phone resets all SIP and network parameters to the default factory settings.
Related links
Administering through the deskphone on page 14
Administering through the deskphone
June 2016 Administering Avaya E129 SIP Deskphone 16
Comments on this document? [email protected]

Configuring Layer2 QoS settings
About this task
Use the following procedure to set the VLAN parameters.
Procedure
1. Press Menu > Config > Layer2 QoS.
2. Enter the required values for each VALN parameter.
Related links
Administering through the deskphone on page 14
Layer2 QoS field descriptions
Name Description
802.1Q/VLAN Tag The VLAN tag for the Layer2 QoS packets.
priority value The priority value for the Layer2 QoS packets.
Reset Vlan Config The option to reset the VLAN tag value.
Related links
Administering through the deskphone on page 14
Configuring the network settings
About this task
Use the following procedure to configure network parameters, such as the IP mode and the
Gateway IP address.
Procedure
1. Press Menu > Network Config.
2. Enter the required value for each network parameter.
3. Select Back, and press Menu.
4. To immediately bring into effect the updated values, press Reboot , else press No.
Related links
Administering through the deskphone on page 14
Configuring Layer2 QoS settings
June 2016 Administering Avaya E129 SIP Deskphone 17
Comments on this document? [email protected]

Network field descriptions
Name Description
IP Setting Specifies the IP mode that the deskphone uses for
the IP address. Select from the following options:
•DHCP
•Static IP
•PPPoE
Note:
Avaya E129 SIP Deskphone does not support
PPPoE.
PPPoE Settings Avaya E129 SIP Deskphone does not support
PPPoE.
IP Specifies the IP address of the deskphone when the
IP mode is static.
Netmask Specifies the subnet mask that the deskphone uses
when the IP mode is static.
Gateway Specifies the gateway that the deskphone uses
when the IP mode is static.
DNS Server 1 Specifies the default DNS server that the deskphone
uses when the IP mode is static.
DNS Server 2 Specifies the second DNS server that the deskphone
uses when the IP mode is static.
802.1X Specifies the 802.1X mode details.
802.1X field descriptions
Name Description
Mode Specifies the option to enable or disable the 802.1X
mode. You can select from the following options:
•Disable
•EAP-MD5
Identity Specifies the identity of the 802.1X EAP-MD5 mode.
MD5 Password Specifies the MD5 password for the 802.1X EAP-
MD5 mode.
Related links
Administering through the deskphone on page 14
Administering through the deskphone
June 2016 Administering Avaya E129 SIP Deskphone 18
Comments on this document? [email protected]

Chapter 4: Administering through the Web
GUI
You can administer the deskphone remotely through a Web GUI that Avaya provides with
deskphones. You can administer features such as the SIP account, network settings, and contacts.
You require a password to gain access to the administrative options available on the Web GUI.
Related links
Gaining access to the Web GUI on page 19
Configuring the accounts audio settings on page 28
Accounts audio settings field descriptions on page 28
Configuring the accounts call settings on page 30
Accounts call settings field descriptions on page 30
Gaining access to the Web GUI
Before you begin
You must get the following:
• The administrator password
• The IP address of the phone that you want to administer
About this task
Use the following procedure to gain access to the Web GUI of the respective phone that you want to
administer. The Web GUI supports only the English language.
Procedure
1. Start a browser.
2. In the address field of the browser, type the IP address of the phone, and press Enter.
The system displays the Login page.
3. In the Password field, enter the administrator password.
4. In the Language field, click the required language.
5. Click Login, or press Enter.
June 2016 Administering Avaya E129 SIP Deskphone 19
Comments on this document? [email protected]

The system displays the Account Status page of the Web GUI.
Related links
Administering through the Web GUI on page 19
Managing the account settings
Configuring the accounts general settings
About this task
You must restore the deskphone to the factory default if you are configuring the deskphone for
another profile.
Procedure
1. Click Accounts > Account 1 > General Settings.
The system displays the General Settings page.
2. Enter the required details for each field.
3. Click Save.
Related links
Administering through the Web GUI on page 19
Accounts general settings field description
Name Description
Account Active Specifies the status that indicates whether the
account is active. You can select from the following
options:
•No
•Yes
Account Name Specifies the name of the account that the phone
displays on the phone screen.
SIP Server Specifies the IP address and port of the SIP server
on which you created the account.
Secondary SIP Server Specifies the IP address and port of the SIP server
that the deskphone uses when the primary SIP
server fails.
Table continues…
Administering through the Web GUI
June 2016 Administering Avaya E129 SIP Deskphone 20
Comments on this document? [email protected]