Avaya J189 User manual

Using Avaya J189 SIP IP Phone in Avaya
Aura®
Release 4.0.14
Issue 1
October 2022
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

© 2020-2022, Avaya Inc.1
All Rights Reserved.2
Note3
Using a cell, mobile, or GSM phone, or a two-way radio in close 4
proximity to an Avaya IP telephone might cause interference.5
Documentation disclaimer6
“Documentation” means information published in varying mediums 7
which may include product information, operating instructions and 8
performance specifications that are generally made available to users 9
of products. Documentation does not include marketing materials. 10
Avaya shall not be responsible for any modifications, additions, or 11
deletions to the original published version of Documentation unless 12
such modifications, additions, or deletions were performed by or on 13
the express behalf of Avaya. End User agrees to indemnify and hold 14
harmless Avaya, Avaya's agents, servants and employees against 15
all claims, lawsuits, demands and judgments arising out of, or in 16
connection with, subsequent modifications, additions or deletions to 17
this documentation, to the extent made by End User.18
Link disclaimer19
Avaya is not responsible for the contents or reliability of any linked 20
websites referenced within this site or Documentation provided by 21
Avaya. Avaya is not responsible for the accuracy of any information, 22
statement or content provided on these sites and does not 23
necessarily endorse the products, services, or information described 24
or offered within them. Avaya does not guarantee that these links will 25
work all the time and has no control over the availability of the linked 26
pages.27
Warranty28
Avaya provides a limited warranty on Avaya hardware and software. 29
Refer to your sales agreement to establish the terms of the 30
limited warranty. In addition, Avaya’s standard warranty language, 31
as well as information regarding support for this product while under 32
warranty is available to Avaya customers and other parties through 33
the Avaya Support website: https://support.avaya.com/helpcenter/34
getGenericDetails?detailId=C20091120112456651010 under the link 35
“Warranty & Product Lifecycle” or such successor site as designated 36
by Avaya. Please note that if You acquired the product(s) from an 37
authorized Avaya Channel Partner outside of the United States and 38
Canada, the warranty is provided to You by said Avaya Channel 39
Partner and not by Avaya.40
“Hosted Service” means an Avaya hosted service subscription that 41
You acquire from either Avaya or an authorized Avaya Channel 42
Partner (as applicable) and which is described further in Hosted SAS 43
or other service description documentation regarding the applicable 44
hosted service. If You purchase a Hosted Service subscription, 45
the foregoing limited warranty may not apply but You may be 46
entitled to support services in connection with the Hosted Service 47
as described further in your service description documents for the 48
applicable Hosted Service. Contact Avaya or Avaya Channel Partner 49
(as applicable) for more information.50
Hosted Service51
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN 52
AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR 53
AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS 54
OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE 55
AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO 56
UNDER THE LINK “Avaya Terms of Use for Hosted Services” 57
OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND 58
ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE 59
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED 60
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON 61
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE 62
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY 63
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. 64
IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A 65
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT 66
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE 67
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, 68
OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF 69
USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE 70
OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED 71
SERVICE.72
Licenses
73
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE 74
AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, 75
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya 76
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY 77
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, 78
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED 79
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA 80
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL 81
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. 82
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, 83
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE 84
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN 85
AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA 86
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST 87
YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE 88
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR 89
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO 90
DO SO, YOU, ON BEHALF OF YOURSELF AND THE 91
ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING 92
OR USING THE SOFTWARE (HEREINAFTER REFERRED TO 93
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO 94
THESE TERMS AND CONDITIONS AND CREATE A BINDING 95
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE 96
APPLICABLE AVAYA AFFILIATE (“AVAYA”).97
Avaya grants You a license within the scope of the license types 98
described below, with the exception of Heritage Nortel Software, 99
for which the scope of the license is detailed below. Where the 100
order documentation does not expressly identify a license type, 101
the applicable license will be a Designated System License as 102
set forth below in the Designated System(s) License (DS) section 103
as applicable. The applicable number of licenses and units of 104
capacity for which the license is granted will be one (1), unless a 105
different number of licenses or units of capacity is specified in the 106
documentation or other materials available to You. “Software” means 107
computer programs in object code, provided by Avaya or an Avaya 108
Channel Partner, whether as stand-alone products, pre-installed on 109
hardware products, and any upgrades, updates, patches, bug fixes, 110
or modified versions thereto. “Designated Processor” means a single 111
stand-alone computing device. “Server” means a set of Designated 112
Processors that hosts (physically or virtually) a software application 113
to be accessed by multiple users. “Instance” means a single copy 114
of the Software executing at a particular time: (i) on one physical 115
machine; or (ii) on one deployed software virtual machine (“VM”) or 116
similar deployment.117
License types118
Designated System(s) License (DS). End User may install and use 119
each copy or an Instance of the Software only: 1) on a number 120
of Designated Processors up to the number indicated in the order; 121
or 2) up to the number of Instances of the Software as indicated 122
in the order, Documentation, or as authorized by Avaya in writing. 123
Avaya may require the Designated Processor(s) to be identified in 124
the order by type, serial number, feature key, Instance, location or 125
other specific designation, or to be provided by End User to Avaya 126
through electronic means established by Avaya specifically for this 127
purpose.128
Shrinkwrap License (SR). End User may install and use the Software 129
in accordance with the terms and conditions of the applicable 130
license agreements, such as “shrinkwrap” or “clickthrough” license 131
accompanying or applicable to the Software (“Shrinkwrap License”) 132
as indicated in the order, Documentation, or as authorized by Avaya 133
in writing.134
Heritage Nortel Software135
“Heritage Nortel Software” means the software that was acquired 136
by Avaya as part of its purchase of the Nortel Enterprise Solutions 137
Business in December 2009. The Heritage Nortel Software is the 138
software contained within the list of Heritage Nortel Products located 139
at https://support.avaya.com/LicenseInfo under the link “Heritage 140
Nortel Products” or such successor site as designated by Avaya. 141
For Heritage Nortel Software, Avaya grants Customer a license to 142
use Heritage Nortel Software provided hereunder solely to the extent 143
of the authorized activation or authorized usage level, solely for the 144
purpose specified in the Documentation, and solely as embedded 145
in, for execution on, or for communication with Avaya equipment. 146

Charges for Heritage Nortel Software may be based on extent of 1
activation or use authorized as specified in an order or invoice.2
Copyright3
Except where expressly stated otherwise, no use should be made 4
of materials on this site, the Documentation, Software, Hosted 5
Service, or hardware provided by Avaya. All content on this site, the 6
documentation, Hosted Service, and the product provided by Avaya 7
including the selection, arrangement and design of the content is 8
owned either by Avaya or its licensors and is protected by copyright 9
and other intellectual property laws including the sui generis rights 10
relating to the protection of databases. You may not modify, copy, 11
reproduce, republish, upload, post, transmit or distribute in any way 12
any content, in whole or in part, including any code and software 13
unless expressly authorized by Avaya. Unauthorized reproduction, 14
transmission, dissemination, storage, and or use without the express 15
written consent of Avaya can be a criminal, as well as a civil offense 16
under the applicable law.17
Virtualization18
The following applies if the product is deployed on a virtual machine. 19
Each product has its own ordering code and license types. Unless 20
otherwise stated, each Instance of a product must be separately 21
licensed and ordered. For example, if the end user customer or 22
Avaya Channel Partner would like to install two Instances of the 23
same type of products, then two products of that type must be 24
ordered.25
Third Party Components26
“Third Party Components” mean certain software programs or 27
portions thereof included in the Software or Hosted Service may 28
contain software (including open source software) distributed under 29
third party agreements (“Third Party Components”), which contain 30
terms regarding the rights to use certain portions of the Software 31
(“Third Party Terms”). As required, information regarding distributed 32
Linux OS source code (for those products that have distributed Linux 33
OS source code) and identifying the copyright holders of the Third 34
Party Components and the Third Party Terms that apply is available 35
in the products, Documentation or on Avaya’s website at: https://36
support.avaya.com/Copyright or such successor site as designated 37
by Avaya. The open source software license terms provided as 38
Third Party Terms are consistent with the license rights granted in 39
these Software License Terms, and may contain additional rights 40
benefiting You, such as modification and distribution of the open 41
source software. The Third Party Terms shall take precedence over 42
these Software License Terms, solely with respect to the applicable 43
Third Party Components to the extent that these Software License 44
Terms impose greater restrictions on You than the applicable Third 45
Party Terms.46
The following applies only if the H.264 (AVC) codec is distributed 47
with the product. THIS PRODUCT IS LICENSED UNDER THE AVC 48
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A 49
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE 50
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH 51
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC 52
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 53
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 54
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE 55
IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. 56
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, 57
L.L.C. SEE HTTP://WWW.MPEGLA.COM.58
Service Provider59
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S 60
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT 61
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS 62
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A 63
SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED 64
DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA 65
CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST 66
BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE 67
HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY 68
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT 69
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER 70
IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE 71
LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S 72
EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY 73
SUPPLIER.74
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
75
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR 76
EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA 77
CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE 78
AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND 79
ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) 80
CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO 81
LICENSE FOR THE PERSONAL USE OF A CONSUMER 82
OR OTHER USES IN WHICH IT DOES NOT RECEIVE 83
REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH 84
THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC 85
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A 86
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO 87
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE 88
IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. 89
ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) 90
CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://91
WWW.MPEGLA.COM.92
Compliance with Laws93
You acknowledge and agree that it is Your responsibility for 94
complying with any applicable laws and regulations, including, but not 95
limited to laws and regulations related to call recording, data privacy, 96
intellectual property, trade secret, fraud, and music performance 97
rights, in the country or territory where the Avaya product is used.98
Preventing Toll Fraud99
“Toll Fraud” is the unauthorized use of your telecommunications 100
system by an unauthorized party (for example, a person who is not a 101
corporate employee, agent, subcontractor, or is not working on your 102
company's behalf). Be aware that there can be a risk of Toll Fraud 103
associated with your system and that, if Toll Fraud occurs, it can 104
result in substantial additional charges for your telecommunications 105
services.106
Avaya Toll Fraud intervention107
If You suspect that You are being victimized by Toll Fraud and You 108
need technical assistance or support, call Technical Service Center 109
Toll Fraud Intervention Hotline at [phone] for the United 110
States and Canada. For additional support telephone numbers, 111
see the Avaya Support website: https://support.avaya.com or such 112
successor site as designated by Avaya.113
Security Vulnerabilities114
Information about Avaya’s security support policies can be 115
found in the Security Policies and Support section of https://116
support.avaya.com/security.117
Suspected Avaya product security vulnerabilities are handled 118
per the Avaya Product Security Support Flow (https://119
support.avaya.com/css/P8/documents/100161515).120
Downloading Documentation121
For the most current versions of Documentation, see the Avaya 122
Support website: https://support.avaya.com, or such successor site 123
as designated by Avaya.124
Contact Avaya Support125
See the Avaya Support website: https://support.avaya.com for 126
product or Hosted Service notices and articles, or to report a 127
problem with your Avaya product or Hosted Service. For a list of 128
support telephone numbers and contact addresses, go to the Avaya 129
Support website: https://support.avaya.com (or such successor site 130
as designated by Avaya), scroll to the bottom of the page, and select 131
Contact Avaya Support.132
Regulatory Statements133
Australia Statements134
Handset Magnets Statement: 135
Danger:
The handset receiver contains magnetic devices that can 136
attract small metallic objects. Care should be taken to avoid 137
personal injury.138
Industry Canada (IC) Statements75
RSS Standards Statement76

This device complies with Industry Canada licence-exempt RSS 1
standard(s). Operation is subject to the following two conditions:2
1. This device may not cause interference, and3
2. This device must accept any interference, including 4
interference that may cause undesired operation of the 5
device.6
Le présent appareil est conforme aux CNR d'Industrie Canada 7
applicables aux appareils radio exempts de licence. L'exploitation est 8
autorisée aux deux conditions suivantes:9
1. L'appareil ne doit pas produire de brouillage, et10
2. L'utilisateur de l'appareil doit accepter tout brouillage 11
radioélectrique subi, même si le brouillage est susceptible 12
d'en compromettre le fonctionnement.13
Radio Transmitter Statement14
Under Industry Canada regulations, this radio transmitter may only 15
operate using an antenna of a type and maximum (or lesser) 16
gain approved for the transmitter by Industry Canada. To reduce 17
potential radio interference to other users, the antenna type and its 18
gain should be so chosen that the equivalent isotropically radiated 19
power (EIRP) is not more than that necessary for successful 20
communication.21
Conformément à la réglementation d'Industrie Canada, le présent 22
émetteur radio peut fonctionner avec une antenne d'un type et 23
d'un gain maximal (ou inférieur) approuvé pour l'émetteur par 24
Industrie Canada. Dans le but de réduire les risques de brouillage 25
radioélectrique à l'intention des autres utilisateurs, il faut choisir 26
le type d'antenne et son gain de sorte que la puissance isotrope 27
rayonnée équivalente ne dépasse pas l'intensité nécessaire à 28
l'établissement d'une communication satisfaisante.29
This Class B digital apparatus complies with Canadian ICES-003.30
Cet appareil numérique de la classe B est conforme à la norme 31
NMB-003 du Canada.32
Radiation Exposure Statement33
This equipment complies with FCC & IC RSS102 radiation exposure 34
limits set forth for an uncontrolled environment. This equipment 35
should be installed and operated with minimum distance 20cm 36
between the radiator & your body. This transmitter must not be 37
co-located or operating in conjunction with any other antenna or 38
transmitter.39
Cet équipement est conforme aux limites d'exposition aux 40
rayonnements ISEDétablies pour un environnement non contrôlé. 41
Cet équipement doit être installé et utilisé avec un minimum de 20 42
cm de distance entre la source de rayonnement et votre corps.43
This product meets the applicable Innovation, Science and Economic 44
Development Canada technical specifications.45
Japan Statements46
Class B Statement47
This is a Class B product based on the standard of the VCCI Council. 48
If this is used near a radio or television receiver in a domestic 49
environment, it may cause radio interference. Install and use the 50
equipment according to the instruction manual.51
52
Denan Power Cord Statement53
Danger:
Please be careful of the following while installing the 54
equipment:55
• Please only use the connecting cables, power cord, and 56
AC adapters shipped with the equipment or specified by 57
Avaya to be used with the equipment. If you use any 58
other equipment, it may cause failures, malfunctioning, 59
or fire.60
• Power cords shipped with this equipment must not be 61
used with any other equipment. In case the above 62
guidelines are not followed, it may lead to death or 63
severe injury.64
65
本製品を安全にご使用頂くため、以下のことにご注意ください。66
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず67
製品に同梱されております添付品または指定品をご使用くだ68
さい。添付品指定品以外の部品をご使用になると故障や動作69
不良、火災の原因となることがあります。70
•同梱されております付属の電源コードを他の機器には使用し71
ないでください。上記注意事項を守らないと、死亡や大怪我72
など人身事故の原因となることがあります。73
México Statement74
The operation of this equipment is subject to the following two 75
conditions:76
1. It is possible that this equipment or device may not cause 77
harmful interference, and78
2. This equipment or device must accept any interference, 79
including interference that may cause undesired operation.80
La operación de este equipo está sujeta a las siguientes dos 81
condiciones:82
1. Es posible que este equipo o dispositivo no cause 83
interferencia perjudicial y84
2. Este equipo o dispositivo debe aceptar cualquier 85
interferencia, incluyendo la que pueda causar su operación 86
no deseada.87
Brazil Statement88
Este equipamento não tem direito à proteção contra interferência 89
prejudicial e não pode causar interferência em sistemas devidamente 90
autorizados91
Power over Ethernet (PoE) Statement92
This equipment must be connected to PoE networks without routing 93
to the outside plant.94
Taiwan Low Power Radio Waves Radiated Devices Statement95
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使 用者均96
不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射 97
頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象98
時，應 立即停用，並改善至無干擾時方得繼續使用。前述合法通信，99
指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法100
通信或工業、科學及 醫療用電波輻射性電機設備之干擾。101
U.S. Federal Communications Commission (FCC) Statements102
Compliance Statement103
The changes or modifications not expressly approved by the party 104
responsible for compliance could void the user’s authority to operate 105
the equipment.106
To comply with the FCC RF exposure compliance requirements, 107
this device and its antenna must not be co-located or operating to 108
conjunction with any other antenna or transmitter.109
This device complies with part 15 of the FCC Rules. Operation is 110
subject to the following two conditions:111
1. This device may not cause harmful interference, and112
2. This device must accept any interference received, 113
including interferences that may cause undesired 114
operation.115
This equipment has been tested and found to comply with the limits 116
for a Class B digital device, pursuant to Part 15 of the FCC Rules. 117
These limits are designated to provide reasonable protection against 118
harmful interferences in a residential installation. This equipment 119
generates, uses and can radiate radio frequency energy and, if 120
not installed and used in accordance with the instructions, may 121

cause harmful interference to radio communications. However, there 1
is no guarantee that interference will not occur in a particular 2
installation. If this equipment does cause harmful interferences to 3
radio or television reception, which can be determined by turning the 4
equipment off and on, the user is encouraged to try to correct the 5
interference by one or more of the following measures:6
• Reorient or relocate the receiving antenna.7
• Increase the separation between the equipment and receiver.8
• Connect the equipment into an outlet on a circuit different from 9
that to which the receiver is connected.10
• Consult the dealer or an experienced radio/TV technician for 11
help.12
Radiation Exposure Statement13
This equipment complies with FCC radiation exposure limits set forth 14
for an uncontrolled environment . This equipment should be installed 15
and operated with minimum distance of 8 in or 20 cm between the 16
radiator and your body. This transmitter must not be co-located or 17
operating in conjunction with any other antenna or transmitter.18
ENERGY STAR® compliance statement19
20
As an ENERGY STAR partner, Avaya Inc. has determined that 21
this product meets the ENERGY STAR guidelines for energy 22
efficiency. Information on the ENERGY STAR program can be found 23
at www.energystar.gov. ENERGY STAR and the ENERGY STAR 24
mark are registered trademarks owned by the U.S. Environmental 25
Protection Agency.26
EU Countries27
This device when installed complies with the essential requirements 28
and other relevant provisions of the EMC Directive 2014/30/EU, 29
Safety LV Directive 2014/35/EU, and Radio Equipment Directive 30
2014/53/EU. A copy of the Declaration may be obtained from https://31
support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200. 32
Durham, NC 27713 USA.33
WiFi transmitter34
• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm35
• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm36
BT transmitter37
• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm38
General Safety Warning39
• Use only the Avaya approved Limited Power Source power 40
supplies specified for this product.41
• Ensure that you:42
- Do not operate the device near water.43
- Do not use the device during a lightning storm.44
- Do not report a gas leak while in the vicinity of the leak.45
- For Accessory Power Supply in Avaya J100 Series 46
IP Phones– Use Only Limited Power Supply Phihong 47
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC, 48
2.4A.49
Trademarks50
The trademarks, logos and service marks (“Marks”) displayed in this 51
site, the Documentation, Hosted Service(s), and product(s) provided 52
by Avaya are the registered or unregistered Marks of Avaya, its 53
affiliates, its licensors, its suppliers, or other third parties. Users 54
are not permitted to use such Marks without prior written consent 55
from Avaya or such third party which may own the Mark. Nothing 56
contained in this site, the Documentation, Hosted Service(s) and 57
product(s) should be construed as granting, by implication, estoppel,
58
or otherwise, any license or right in and to the Marks without the 59
express written permission of Avaya or the applicable third party.60
Avaya is a registered trademark of Avaya Inc.61
All non-Avaya trademarks are the property of their respective owners.62
The Bluetooth™ word mark and logos are registered trademarks 63
owned by Bluetooth SIG, Inc. and any use of such marks by Avaya 64
Inc. is under license.65
Device Usage Consent66
By using the Avaya device you agree that Avaya, from time to time, 67
may collect network and device data from your device and may use 68
such data in order to validate your eligibility to use the device.69

Contents
Chapter 1: Introduction.......................................................................................................... 13
Purpose................................................................................................................................ 13
Chapter 2: Avaya J189 phone overview............................................................................... 14
Phone overview.................................................................................................................... 14
Physical layout................................................................................................................ 16
Connection jacks for J189 IP Phone................................................................................. 18
Secondary display........................................................................................................... 20
Optional components....................................................................................................... 20
Avaya J100 Expansion Modules and USB power supply..................................................... 20
Chapter 3: Getting started...................................................................................................... 22
Entering the provisioning details............................................................................................. 22
Identifying the device type during phone boot-up...................................................................... 23
Logging in to your phone........................................................................................................ 23
Logging out of your phone...................................................................................................... 24
Locking your phone............................................................................................................... 24
Unlocking your phone ........................................................................................................... 25
Setting the network mode....................................................................................................... 25
Setting the network configuration...................................................................................... 26
Connecting to a Wi-Fi network.......................................................................................... 27
Chapter 4: Navigation............................................................................................................. 29
Cursor navigation.................................................................................................................. 29
Navigation cluster............................................................................................................ 29
Text input.............................................................................................................................. 30
Line keys.............................................................................................................................. 30
Main menu............................................................................................................................ 31
General phone icons............................................................................................................. 31
Presence icons..................................................................................................................... 34
Multiple Level Precedence and Preemption icons.................................................................... 34
Bluetooth icons..................................................................................................................... 35
Wi-Fi icons............................................................................................................................ 35
Chapter 5: Incoming calls...................................................................................................... 36
Answering a call.................................................................................................................... 36
Answering a call when on another call..................................................................................... 36
Call Pickup........................................................................................................................... 37
Answering a call for a Call Pickup group member............................................................... 37
Answering a call in the same Call Pickup group................................................................. 37
Answering a call using the extension number.................................................................... 38
Viewing a missed call............................................................................................................ 38
Ignoring a call....................................................................................................................... 39
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura®6
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

Declining a call...................................................................................................................... 39
Chapter 6: Outgoing calls...................................................................................................... 41
Making a call by using the manual dial mode........................................................................... 41
Making a call by using the auto-dial mode............................................................................... 41
Redialing a number............................................................................................................... 42
Making a call by using speed dial............................................................................................ 42
Making a call from the local Сontacts list................................................................................. 42
Making a call from the corporate database Сontacts list........................................................... 43
Making an international call.................................................................................................... 43
Making a priority call.............................................................................................................. 43
Precedence call.................................................................................................................... 44
Making a precedence call by using the Main menu............................................................. 45
Making a precedence call by using dial plan configuration.................................................. 45
Autodialing a pre-assigned number......................................................................................... 45
Using URI dialing to make a call............................................................................................. 46
Calling in your intercom group using Dial intercom................................................................... 46
Calling in your intercom group using Auto icom........................................................................ 47
Emergency call..................................................................................................................... 47
Making an emergency call................................................................................................ 48
Chapter 7: Call-related features............................................................................................. 49
Muting and unmuting a call..................................................................................................... 49
Placing a call on hold and resuming the call............................................................................ 49
Off-hook alert........................................................................................................................ 50
Chapter 8: Contacts................................................................................................................ 51
Adding a new contact............................................................................................................ 51
Adding a contact from the Recents list.................................................................................... 52
Searching for a contact.......................................................................................................... 52
Doing a quick search for a contact.......................................................................................... 53
LDAP Directory..................................................................................................................... 53
Setting LDAP Directory as the contact search source......................................................... 54
Searching LDAP contacts................................................................................................ 54
Viewing the contact details..................................................................................................... 55
Editing a contact.................................................................................................................... 56
Combining contacts............................................................................................................... 56
Deleting a contact.................................................................................................................. 57
Creating a local Сontacts group.............................................................................................. 57
Adding a contact to the local group......................................................................................... 58
Removing a contact from the local group................................................................................. 58
Assigning a ringtone to a contact............................................................................................ 59
Chapter 9: Presence............................................................................................................... 60
Viewing the Presence status of your contacts.......................................................................... 60
Changing your Presence status.............................................................................................. 60
Redirecting calls when Do Not Disturb is active........................................................................ 61
Contents
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Chapter 10: Do not Disturb and Call Forwarding................................................................. 63
Do not disturb....................................................................................................................... 63
Activating and deactivating Do not disturb......................................................................... 63
Call forwarding...................................................................................................................... 64
Forwarding a call to another extension.............................................................................. 64
Setting enhanced call forwarding...................................................................................... 65
Call forwarding to your cell phone using EC500....................................................................... 67
Extending a call to your cell phone.......................................................................................... 67
Chapter 11: Call history.......................................................................................................... 69
Call log................................................................................................................................. 69
Making a call from Recents.................................................................................................... 69
Viewing the Recents details................................................................................................... 69
Deleting a call record from Recents........................................................................................ 70
Clearing the Recents list........................................................................................................ 71
Chapter 12: Conference calls................................................................................................ 72
Adding a person to an active call............................................................................................ 72
Adding a person on hold to a conference call........................................................................... 72
Putting a conference call on hold and resuming a call............................................................... 73
Dropping or Disconnecting the last participant from a conference call........................................ 73
Viewing the details of a conference......................................................................................... 74
No Hold Conference.............................................................................................................. 74
Adding a participant to no hold conference........................................................................ 74
Chapter 13: Team Button....................................................................................................... 76
Answering an active call on a monitored extension................................................................... 77
Viewing the status of monitored stations.................................................................................. 77
Speed dialing to a monitored extension................................................................................... 77
Transferring a call to a monitored phone.................................................................................. 78
Monitoring other extensions at a glance.................................................................................. 79
Chapter 14: Calendar and Avaya Spaces............................................................................. 80
Calendar............................................................................................................................... 80
Accessing calendar......................................................................................................... 80
Configuring the Microsoft® Exchange Server calendar........................................................ 80
Reviewing your Calendar event........................................................................................ 81
Avaya Spaces Calendar integration........................................................................................ 82
Joining an Avaya Spaces meeting through a direct dial-in phone number............................. 82
Preventing duplicate audio streams on Avaya Spaces application....................................... 83
Chapter 15: Advanced features............................................................................................. 85
Accessing the Features screen............................................................................................... 85
Active call shortcut keys......................................................................................................... 85
Making a call transfer with a shortcut key.......................................................................... 86
Making a conference call with a shortcut key..................................................................... 86
Automatic Callback................................................................................................................ 87
Contents
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Setting up Automatic Callback.......................................................................................... 87
Blocking your extension from displaying during calls................................................................ 88
Displaying your extension on outgoing calls............................................................................. 88
Bridged Call Appearance....................................................................................................... 89
Making a call on a bridged line......................................................................................... 89
Answering a bridged line call............................................................................................ 89
Joining a call on a bridged line ......................................................................................... 90
Preventing others from bridging on to your call........................................................................ 90
Selecting a destination number using feature target................................................................. 91
Busy Indicator....................................................................................................................... 92
Busy Indicator icons and LED indication............................................................................ 92
Busy Indicator call operations........................................................................................... 92
Call Transfer to a monitored user...................................................................................... 93
Call Parking.......................................................................................................................... 94
Parking a call.................................................................................................................. 94
Unparking a call.............................................................................................................. 95
Call recording........................................................................................................................ 95
Recording a call.............................................................................................................. 95
Call Transfer......................................................................................................................... 96
Making a consultative transfer.......................................................................................... 96
Making a blind transfer..................................................................................................... 96
Crisis alert station.................................................................................................................. 97
Acknowledging the crisis alert.......................................................................................... 97
Emergency caller information........................................................................................... 98
Stopping the crisis alert.................................................................................................... 98
Acknowledging the crisis alert after an error in the first acknowledgment.............................. 99
Hunt Group Busy................................................................................................................... 99
Using Hunt Group Busy................................................................................................. 100
Interrupting a call with a whisper page................................................................................... 100
Intercom............................................................................................................................. 101
Auto-answer an auto intercom call.................................................................................. 101
Auto intercom feature with Multiple Device Access........................................................... 102
Auto-answer an auto intercom call with Multiple Device Access........................................ 102
Service Observe.................................................................................................................. 102
Activating Service Observe............................................................................................ 103
Deactivating Service Observe........................................................................................ 103
Assisting an agent on an observed call........................................................................... 104
Limit Incoming Calls............................................................................................................ 104
Activating Limit Incoming Calls....................................................................................... 104
Deactivating Limit Incoming Calls................................................................................... 105
Multiple Device Access........................................................................................................ 105
Handling calls and conferences using Multiple Device Access.......................................... 106
Multicast Paging.................................................................................................................. 106
Contents
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Sending a multicast page............................................................................................... 107
Pre-configuration of keys..................................................................................................... 107
SLA Mon™ ......................................................................................................................... 107
Shared control.................................................................................................................... 108
Tracing a malicious call........................................................................................................ 109
Using a Guest Login............................................................................................................ 109
Voicemail............................................................................................................................ 110
Listening to your voicemail............................................................................................. 110
WML browser...................................................................................................................... 111
Accessing the WML browser........................................................................................... 111
Chapter 16: USB devices...................................................................................................... 112
Viewing USB menu.............................................................................................................. 112
Connecting USB keyboard................................................................................................... 113
Entering text using USB keyboard......................................................................................... 113
Navigating using USB keyboard............................................................................................ 114
Chapter 17: Customization................................................................................................... 115
Phone................................................................................................................................. 115
Setting the dialing mode................................................................................................. 115
Displaying сall timers..................................................................................................... 115
Setting key repeat delay................................................................................................. 116
Setting redial options..................................................................................................... 116
Assigning speed dial entries........................................................................................... 117
Setting Mute alert.......................................................................................................... 118
Visual alerting................................................................................................................ 118
Customization modes.................................................................................................... 119
Customizing phone keys................................................................................................ 119
Restoring customized keys to default.............................................................................. 120
Applications........................................................................................................................ 121
Enabling or disabling Prompt direct number..................................................................... 121
Enabling the Away timer................................................................................................ 121
Enabling phone auto-lock............................................................................................... 122
Turning call history on and off......................................................................................... 122
Microsoft® Exchange account integration......................................................................... 122
Entering Microsoft® Exchange credentials for basic authentication..................................... 123
Entering Microsoft® Exchange credentials for OAuth authentication................................... 123
Enabling and disabling Microsoft® Exchange contact integration....................................... 124
Calendar settings.......................................................................................................... 125
Audio.................................................................................................................................. 128
Turning automatic gain control on or off........................................................................... 128
Enabling and disabling Bluetooth.................................................................................... 128
Pairing a Bluetooth enabled headset with your phone....................................................... 129
Turning button clicks on and off...................................................................................... 129
Turning error tones on and off........................................................................................ 130
Contents
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Enabling wireless headset bidirectional signaling............................................................. 130
Selecting a headset....................................................................................................... 130
Setting headset mic level............................................................................................... 131
Configuring hearing aid compatibility............................................................................... 131
Setting a headset profile................................................................................................ 132
Long-term acoustic exposure protection.......................................................................... 133
Setting a personalized ringtone...................................................................................... 134
Sidetone of your handset or headset............................................................................... 135
Display............................................................................................................................... 135
Changing the background image.................................................................................... 135
Changing the background image for the secondary display............................................... 135
Setting a background image of the JEM24 module display................................................ 136
Activating the screen saver............................................................................................ 136
Changing the screen saver............................................................................................. 136
Setting the screen saver image of the JEM24 module display........................................... 137
Changing the screen saver for the secondary display....................................................... 137
Setting the screen saver details...................................................................................... 138
Adjusting the brightness of a phone screen..................................................................... 138
Adjusting the brightness of the secondary screen............................................................. 139
Setting the display language.......................................................................................... 139
Setting phone screen width............................................................................................ 139
Setting the backlight timer.............................................................................................. 140
Setting the time format................................................................................................... 140
Setting the date format................................................................................................... 140
Setting the time zone..................................................................................................... 141
Setting the text size....................................................................................................... 141
Setting the text size of the secondary screen................................................................... 142
Selecting a headset....................................................................................................... 142
Customizing keys of the secondary display............................................................................ 143
Adding a labeled key..................................................................................................... 143
Moving a key................................................................................................................. 144
Deleting a key............................................................................................................... 144
Restoring customized keys to default.............................................................................. 145
Backup and restore............................................................................................................. 145
Backup and restore overview......................................................................................... 145
Chapter 18: Phone update................................................................................................... 147
Updating your phone........................................................................................................... 147
Checking your phone periodic automatic update.................................................................... 147
Chapter 19: Maintenance..................................................................................................... 149
Restarting your phone......................................................................................................... 149
Limited access during failover.............................................................................................. 149
Recording audio parameters ............................................................................................... 150
Viewing the product ID......................................................................................................... 151
Contents
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura®11
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Viewing the device type....................................................................................................... 151
Viewing the server type........................................................................................................ 151
Checking the status of the Avaya Spaces application............................................................. 152
Chapter 20: Resources......................................................................................................... 153
Documentation.................................................................................................................... 153
Finding documents on the Avaya Support website........................................................... 155
Avaya Documentation Center navigation......................................................................... 155
Viewing Avaya Mentor videos............................................................................................... 156
Support.............................................................................................................................. 157
Contents
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura®12
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DRAFT—October 5, 2022—8:17 AM (UTC+00:00)

Chapter 1: Introduction1
Purpose2
This document describes the features of the Avaya J189 IP Phone and also provides instructions 3
on how to use this phone.4
This document is for end users.5
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura®13
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Chapter 2: Avaya J189 phone overview1
Phone overview2
Avaya J189 IP Phone is a SIP-based phone for business communications. The phone has two 3
color displays and supports 96 line buttons. The primary display of the phone provides 96 buttons 4
that you can access by scrolling or paging using the Navigation Cluster. Optionally, the phone 5
supports up to two Avaya J100 Expansion Modules. The Secondary screen is the first effective 6
button module. The phone supports up to five call appearances with two lines of call display.7
For more information about Avaya J100 Expansion Modules, see Using Avaya J100 Expansion 8
Module for SIP at https://support.avaya.com/.9
The phone supports the OPUS Super wideband codec and Local Conference.10
Physical specifications11
• 10 buttons on Primary display and 6 buttons on Secondary display with red and green dual 12
LEDs13
• Primary display: 800x480 pixels, Secondary display: 240x320 pixels14
• Dual-position stand, optional wall mount15
• Gigabit Ethernet (10/100/1000 Mpbs) line interface16
• Secondary Gigabit Ethernet (10/100/1000 Mpbs) interface17
• PoE Class 2 IEEE 802.3af when PoE Slideswitch is in L position, and PoE Class 3 IEEE 18
802.3af when PoE Slideswitch is in H position19
• Optional AC to 5V adapter20
• Wideband audio in handset and headset21
• SuperWideBand RJ9 headset22
• Full duplex speakerphone23
• SuperWideBand Full Duplex Handsfree24
• Ergonomic hearing aid compatible handset supports TTD acoustic coupler25
• Five call appearances in Full Screen mode and 10 call appearances in Half Screen mode26
• Four soft keys and two-page keys for the secondary display27
• Type-A and Type-C USB support28
• Hard buttons:29
- Phone30
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- Messages1
- Contacts2
- Recents3
- Main menu4
- Navigation cluster5
- Headset6
- Speaker7
- Volume8
- Mute9
- Hard Release Key (End call)10
• LEDs:11
- Speaker12
- Mute13
- Headset14
- Recents15
Related links16
Physical layout on page 1617
Connection jacks for J189 IP Phone on page 1818
Secondary display on page 2019
Optional components on page 2020
Avaya J100 Expansion Modules and USB power supply on page 2021
Phone overview
October 2022 Using Avaya J189 SIP IP Phone in Avaya Aura®15
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Physical layout1
1
2
3
4
5
7
8
9
10
11
12
13
14
15
17
18
19
6
16
2
No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
Table continues…
Avaya J189 phone overview
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No. Name Description
2 Phone display Displays two areas:
1. Top Bar: It is always visible, and displays communication
status, time and date, and device status.
2. Application area displays the following:
• Application header: It displays the context specific application
title, and one or more subtitles. Depending on the appearance
type and the call state, the header displays details of the call.
• Application content area: It displays menus, lists, pop-up
windows, images, and other application content.
• Softkey labels area: It displays labels with information about
the state of the soft key button.
3 Line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature specific visual alert.
Note:
The default action depends on the application and the
context.
4 Soft keys Used to select the corresponding label of context-specific
actions.
With the Help soft key, you can view a short description of the
features available on your phone.
5 Navigation cluster Used to navigate on the phone screen.
•Up and Down arrow keys: To scroll up and down.
•Right and Left arrow keys: To move cursor in the text input
field, and to toggle values in the selection fields.
•OK button: To select the action assigned to the first soft key.
7 Voicemail Used to dial the configured voice mail number to receive a voice
message.
8 Line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature specific visual alert.
Note:
The default action depends on the application and the
context.
9 Secondary display Provides quick access to line appearances, features, and phone
menus.
10 Volume • (+) : To increases the volume.
• (-): To decrease the volume.
Table continues…
Phone overview
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No. Name Description
11 Left, Right keys Used to navigate on the Secondary Display screen.
12 Mute Used to mute and unmute the outgoing audio.
16 Hard Release key Used to terminate an active call or an active call appearance.
17 Handset Used to receive and make calls.
18 Headset Used to turn on headset, and also to toggle your call from the
speaker and handset to headset.
19 Speaker Used to turn on the speaker, and also to toggle your call from the
headset and handset to speaker.
Application keys provide direct access to the corresponding applications:
1
No. Application keys Description
6 Phone key Displays the Phone screen.
13 Main Menu Displays the list of options, such as Features, Applications,
Settings, Network Information, Administration, and About.
14 Contacts Displays the entries in your Contact list.
15 Recents Displays the list of all calls.
Related links2
Phone overview on page 143
Connection jacks for J189 IP Phone4
The following image illustrates the connection jacks that are present on the back panel of Avaya 5
J189 IP Phone.6
Avaya J189 phone overview
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1234
5
6
87
9
1
The image schematically describes which device to connect to which jack.2
No. Name Description
1 5V DC Jack To connect the power supply.
2 Network and PoE port To connect the Ethernet cable. It also can
be used as both Power and Ethernet port.
3 PC port To connect the computer.
Note:
PC port is disabled when a Wi-Fi
network is used.
4 Headset Jack To connect the headset.
5 Handset Jack To connect the handset.
Table continues…
Phone overview
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No. Name Description
6 WLAN Module Panel To integrate the wireless module for Wi-Fi/
Bluetooth support.
7 Type-C USB port To connect to external devices.
8 Type-A USB port To connect to external devices.
9 PoE Slide Switch To set the PoE value to one of the following:
• L: Class 2
• H: Class 3
Related links1
Phone overview on page 142
Secondary display3
The secondary display of the phone provides additional call appearances and feature or 4
application display.5
It has six lines of four-page display that provides 24 additional lines for incoming calls, outgoing 6
calls, auto-dialing, and calling features. It displays the dedicated view for keys 25-48. You can 7
switch between the pages using the left and right keys.8
Related links9
Phone overview on page 1410
Optional components11
You can use the following components for your phone. These components are not a part of your 12
phone package and needs to be ordered separately. You might need the assistance from your 13
system administrator to install few of these items:14
• PSAC12R–050 – 5V DC Power adapter.15
• Avaya J100 Expansion Module.16
• PoE power supply.17
• Avaya J100 Wireless Module (Wi-Fi Module).18
• USB devices such as USB Flash drive and keyboard.19
• Handset adapter.20
Note:
Avaya does not supply USB devices.21
Avaya does not supply the handset adapter.22
Avaya J100 Expansion Modules and USB power supply23
Avaya J189 IP Phone supports up to two Avaya J100 Expansion Modules and USB charging. The 24
following power limitations apply when you connect one or two Avaya J100 Expansion Module to 25
the phone:26
Avaya J189 phone overview
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