Avaya 9500 User manual

Using 9500 Series Phones on Avaya IP
Office
Release 11.1 FP2
Issue 7
January 2023

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Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
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OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
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support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as
Third Party Terms are consistent with the license rights granted in
these Software License Terms, and may contain additional rights
benefiting You, such as modification and distribution of the open
source software. The Third Party Terms shall take precedence over
these Software License Terms, solely with respect to the applicable
Third Party Components to the extent that these Software License
Terms impose greater restrictions on You than the applicable Third
Party Terms.
The following applies only if the H.264 (AVC) codec is distributed
with the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE
IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A
SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED
DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA
CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST
BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE
HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER
IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE
LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S
EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY
SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR
EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA
CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE
AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND
ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC)
CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO
LICENSE FOR THE PERSONAL USE OF A CONSUMER
OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE
IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC)
CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not

limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers,
see the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be
found in the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled
per the Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users
are not permitted to use such Marks without prior written consent
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contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents
Part 1: Your Phone............................................................................................................ 12
Chapter 1: Phone Overview............................................................................................. 13
Important Safety Information............................................................................................ 13
The Phone Stand............................................................................................................ 14
Chapter 2: Phone Keys and Display............................................................................... 15
Phone Keys.................................................................................................................... 15
Call Soft Keys................................................................................................................. 16
Programmable Feature Buttons........................................................................................ 18
Chapter 3: Status Display................................................................................................ 19
Status Icons.................................................................................................................... 19
Status Letters.................................................................................................................. 19
Chapter 4: Appearance Buttons...................................................................................... 21
Call Appearance Buttons................................................................................................. 22
Bridged Appearance Buttons............................................................................................ 22
Call Coverage Buttons..................................................................................................... 23
Line Appearance Buttons................................................................................................. 23
Part 2: Making and Answering Calls........................................................................... 25
Chapter 5: Making Calls................................................................................................... 26
Making a Call.................................................................................................................. 26
Making Additional Calls.................................................................................................... 27
Calling from Your Contacts............................................................................................... 27
Calling from the Call Log.................................................................................................. 28
Redialling a Previous Number.......................................................................................... 29
Redialling in List Mode............................................................................................... 29
Redialling in Last Number Mode................................................................................. 29
Making a Page Call......................................................................................................... 30
Busy Indication................................................................................................................ 30
En-Bloc Dialing............................................................................................................... 31
Dialing a Number in En-Bloc Mode............................................................................. 31
Enabling/Disabling En-Bloc Dialing............................................................................. 31
Withholding Your Number................................................................................................ 32
Adjusting the Call Volume................................................................................................ 32
Muting a Call................................................................................................................... 33
Ending Calls................................................................................................................... 33
Chapter 6: Answering Calls............................................................................................. 34
Answering a New Call...................................................................................................... 34
Answering Another Call................................................................................................... 35
Diverting a Call to Voicemail............................................................................................. 36
January 2023 Using 9500 Series Phones on Avaya IP Office 5
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