Avaya 9504 User manual

Issue 12b - (Wednesday, March 28, 2018)
9500 Series Telephone User Guide
IP Office™ Platform 11.0

9500 Series Telephone User Guide Page 2
Issue 12b (Wednesday, March 28, 2018)IP Office™ Platform 11.0
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REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC
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HTTP://WWW.MPEGLA.COM.

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Compliance with Laws
Customer acknowledges and agrees that it is responsible for complying with any applicable laws and regulations, including, but not limited to
laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the
country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at [phone] for the United States and Canada. For additional support telephone numbers, see the Avaya
Support website: https://support.avaya.com or such successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in the Security Policies and Support section of
https://support.avaya.com/security. Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow
(https://support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya Support website: https://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for product or Hosted Service notices and articles, or to report a problem with your
Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website:
https://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.

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Contents
Contents
Introduction1.
..................................................................... 111.1 Important Safety Information
..................................................................... 121.2 9504 Telephone
..................................................................... 131.3 9508 Telephone
..................................................................... 141.4 Button Modules
..................................................................... 151.5 Phone Keys
..................................................................... 161.6 Call Soft Key Options
..................................................................... 171.7 Appearance Buttons
............................................................................ 181.7.1 Call Appearance Buttons
............................................................................ 181.7.2 Bridged Appearance Buttons
............................................................................ 181.7.3 Call Coverage Buttons
............................................................................ 181.7.4 Line Appearance Buttons
..................................................................... 191.8 Feature Buttons
..................................................................... 201.9 Status Display
............................................................................ 201.9.1 Status Icons
............................................................................ 201.9.2 Status Letters
..................................................................... 211.10 The Phone Stand
Making Calls2.
..................................................................... 242.1 Making Calls
..................................................................... 242.2 Making Additional Calls
..................................................................... 242.3 Calling from the Contacts List
..................................................................... 252.4 Calling from the Call Log/History
..................................................................... 262.5 Redialling a Previous Number
..................................................................... 262.6 Making a Page Call
..................................................................... 272.7 Busy Indication
..................................................................... 272.8 En-Bloc Dialing
..................................................................... 282.9 Withholding Your Number
..................................................................... 292.10 Adjusting the Call Volume
..................................................................... 292.11 Muting a Call
..................................................................... 292.12 Ending Calls
Answering Calls3.
..................................................................... 333.1 Diverting a Call to Voicemail
..................................................................... 333.2 Ignoring/Silencing an Incoming Call
..................................................................... 333.3 Dropping an Incoming Call
..................................................................... 333.4 Answering a Page Call
..................................................................... 343.5 Displaying Other Calls
..................................................................... 343.6 Using Call Pickup
Redialling4.
..................................................................... 364.1 Open Call Log Mode
..................................................................... 364.2 Last Dialed Mode
..................................................................... 364.3 Selecting Your Redial Mode
Redirecting Calls5.
..................................................................... 395.1 Follow Me
............................................................................ 405.1.1 Follow Me To (Features Menu)
............................................................................ 405.1.2 Follow Me (Status Menu)
............................................................................ 405.1.3 Follow Me Here (Features Menu)
..................................................................... 415.2 Forwarding Calls
............................................................................ 435.2.1 Forward Unconditional (Status Menu)
............................................................................ 435.2.2 Forward Unconditional (Features Menu)
............................................................................ 44
5.2.3 Forward On Busy/No Answer (Features
Menu)
............................................................................ 445.2.4 Forward On No Answer (Status Menu)
............................................................................ 455.2.5 Forward On Busy (Status Menu)
..................................................................... 465.3 Do Not Disturb
............................................................................ 475.3.1 DND On/Off (Features Menu)
............................................................................ 475.3.2 DND Off (Status Menu)
............................................................................ 475.3.3 Do Not Disturb Exceptions
..................................................................... 485.4 Twinning
............................................................................ 485.4.1 Mobile Twinning Control
............................................................................ 495.4.2 Transferring a Call to Your Mobile
............................................................................ 495.4.3 Reclaiming a Twinned Call
............................................................................ 495.4.4 Switching Twinning Off
Holding and Parking Calls6.
..................................................................... 536.1 Holding Calls
............................................................................ 536.1.1 Holding a Call
............................................................................ 536.1.2 Taking a Call Off Hold
............................................................................ 546.1.3 Switching Between Calls
............................................................................ 546.1.4 Transferring a Held Call
..................................................................... 556.2 Parking Calls
............................................................................ 556.2.1 Parking Calls Using the Menu
............................................................................ 556.2.2 Unparking Calls (Status Menu)
............................................................................ 566.2.3 Park & Page
Transferring Calls7.
..................................................................... 607.1 Transferring to Voicemail
..................................................................... 617.2 Transferring a Held Call
..................................................................... 617.3 Transferring a Call to Your Mobile
Account Codes8.
..................................................................... 648.1 Forced Account Code Entry
..................................................................... 648.2 Manual Account Code Entry
Conference Calls9.
..................................................................... 669.1 Starting a Conference
..................................................................... 669.2 Turning a Normal Call Into a Conference
..................................................................... 669.3 Adding Another Party Using Hold
..................................................................... 679.4 Adding Another Party Without Using Hold
..................................................................... 679.5 Viewing Conference Details
..................................................................... 679.6 Dropping/Muting Parties
..................................................................... 679.7 Holding a Conference Call
..................................................................... 689.8 Exiting a Conference
..................................................................... 689.9 Context Sensitive Conferencing
Headset/Handsfree Operation10.
..................................................................... 7010.1 Headset Operation
............................................................................ 7110.1.1 Headset Caller Volume
............................................................................ 7110.1.2 Automatic Gain Control
............................................................................ 7210.1.3 Default Handsfree Audio Path
............................................................................ 7210.1.4 Using Wireless Headsets
..................................................................... 7310.2 Handsfree Speaker Operation
............................................................................ 7410.2.1 Speaker Volume
............................................................................ 7410.2.2 Default Handsfree Audio Path
............................................................................ 7410.2.3 Automatic Gain Control
Contacts/Directory11.
..................................................................... 7711.1 How the Directory Search Works
..................................................................... 7811.2 Managing External Contacts
..................................................................... 7911.3 Viewing Contacts Details
..................................................................... 8011.4 Making a Call from the Directory
..................................................................... 8011.5 Using the Directory for Other Functions

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..................................................................... 8111.6 Adding a New Contact
..................................................................... 8111.7 Adding a Contact from the Call Log/History
..................................................................... 8211.8 Editing a Contact
..................................................................... 8211.9 Deleting a Contact
Call Log/History12.
..................................................................... 8512.1 Accessing the Call Log/History
..................................................................... 8512.2 Making a Call
..................................................................... 8612.3 Viewing Call Details
..................................................................... 8712.4 Deleting a Record
..................................................................... 8712.5 Deleting All Records
..................................................................... 8712.6 Adding a Record to Your Contacts
Voicemail13.
..................................................................... 9013.1 Message Waiting Indication
..................................................................... 9113.2 Visual Voice
..................................................................... 9113.3 Checking Messages
..................................................................... 9213.4 Sending a Message
..................................................................... 9213.5 Email Mode
..................................................................... 9213.6 Mailbox Greeting
..................................................................... 9413.7 Mailbox Name
..................................................................... 9413.8 Changing Your Voicemail Code
..................................................................... 9513.9 Switching Voicemail On/Off
..................................................................... 9513.10 Transferring to Voicemail
..................................................................... 9513.11 Sending a Call to Voicemail
Logging In/Out14.
..................................................................... 9914.1 Logging In
............................................................................ 9914.1.1 Logging In on a Phone Already in Use
............................................................................ 9914.1.2 Logging In on a "Not Logged In" Phone
..................................................................... 10014.2 Logging Out
..................................................................... 10014.3 Changing Your Security PIN
..................................................................... 10114.4 Locking the Phone
..................................................................... 10114.5 Unlocking the Phone
..................................................................... 10214.6 Auto Lock
Groups15.
..................................................................... 10515.1 Group Membership
............................................................................ 10515.1.1 Group Membership On/Off (Status Menu)
............................................................................ 10515.1.2 Group Membership On/Off (Features Menu)
..................................................................... 10615.2 Group Service Status and Fallback
............................................................................ 107
15.2.1 Changing the Group Service Status
(Features Menu)
............................................................................ 107
15.2.2 Changing the Group Service Status (Status
Menu)
............................................................................ 10815.2.3 Changing the Fallback Destinations
Feature Buttons16.
..................................................................... 11016.1 Editing Your Programmable Buttons
..................................................................... 11016.2 Features
............................................................................ 11116.2.1 Abbreviated Dial
............................................................................ 11116.2.2 Absence Text
............................................................................ 11116.2.3 Account Code
............................................................................ 11116.2.4 Auto Answer
............................................................................ 11116.2.5 Call Forward All
............................................................................ 11116.2.6 Call Park
............................................................................ 11116.2.7 Call Park to Other
............................................................................ 11116.2.8 Call Pickup
............................................................................ 11216.2.9 Call Pickup Any
............................................................................ 11216.2.10 Conf Meet Me
............................................................................ 11216.2.11 Drop Call
............................................................................ 11216.2.12 Flash Hook
............................................................................ 11216.2.13 Group BLF
............................................................................ 11216.2.14 Page
............................................................................ 11216.2.15 Park and Page
............................................................................ 11216.2.16 Ringer Off
............................................................................ 11216.2.17 Self Administer
............................................................................ 11216.2.18 Send All Calls
............................................................................ 11216.2.19 Suppress Digits
............................................................................ 11316.2.20 Timer
............................................................................ 11316.2.21 Twinning
............................................................................ 11316.2.22 User BLF
Phone Settings17.
..................................................................... 11717.1 Mobile Twinning
..................................................................... 11717.2 Withhold Number
..................................................................... 11717.3 Redial Mode
..................................................................... 11817.4 En-Bloc Dialing
..................................................................... 11917.5 Auto Lock
..................................................................... 12017.6 Ringer Controls
............................................................................ 12017.6.1 Disabling the Ringer
............................................................................ 12117.6.2 Ring Pattern/Sound
............................................................................ 12317.6.3 Visual Alerting
............................................................................ 12317.6.4 Coverage Ring
............................................................................ 12417.6.5 Ringer Volume
............................................................................ 12417.6.6 Internal Auto Answer
............................................................................ 12517.6.7 Audible Alerting
..................................................................... 12617.7 Display Controls
............................................................................ 12617.7.1 Display Brightness
............................................................................ 12617.7.2 Display Contrast
............................................................................ 12717.7.3 Last Call Duration Display
............................................................................ 12717.7.4 Single/Dual Column Display
............................................................................ 12717.7.5 Call Timer Display
............................................................................ 12717.7.6 Display Language
............................................................................ 12817.7.7 Auto Display Waiting Call
............................................................................ 12917.7.8 Inactivity Timer (Auto Return)
............................................................................ 12917.7.9 A-Menu Auto Exit
..................................................................... 13017.8 Volume and Sound
............................................................................ 13017.8.1 Button Clicks
............................................................................ 13017.8.2 Error Tones
............................................................................ 13017.8.3 Ringer Volume
............................................................................ 13117.8.4 Handset Volume
............................................................................ 13117.8.5 Headset Volume
............................................................................ 13117.8.6 Speaker Volume
............................................................................ 13117.8.7 Automatic Gain Control
............................................................................ 13117.8.8 Default Handsfree Audio Path
..................................................................... 13217.9 Viewing Information
Status Menu18.
..................................................................... 13418.1 Do Not Disturb
..................................................................... 13418.2 Follow Me To
..................................................................... 13518.3 Follow Me Here
..................................................................... 13518.4 Forward On Busy
..................................................................... 13618.5 Forward On No Answer
..................................................................... 13618.6 Forward Unconditional
..................................................................... 13618.7 Forwarded Here
..................................................................... 13618.8 Group Membership
..................................................................... 13718.9 Group Service Status
..................................................................... 13718.10 Mobile Twinning

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Contents
..................................................................... 13818.11 Parked Calls
..................................................................... 13818.12 System Alarms
Short Codes19.
System Administration20.
..................................................................... 14420.1 Checking the System Information
..................................................................... 14520.2 Setting the Date
..................................................................... 14620.3 Checking the Time Server Status
..................................................................... 14720.4 Setting the Time
..................................................................... 14720.5 Setting the Time Offset
..................................................................... 14820.6 Shutting Down the System
..................................................................... 14920.7 Managing Memory Cards
..................................................................... 15020.8 Reporting System Alarms
Menus21.
..................................................................... 15221.1 Features Menu
..................................................................... 15321.2 Status Menu
..................................................................... 15421.3 A Menu
..................................................................... 15521.4 Menu Access Control
..................................................................... 15621.5 Entering Characters
Glossary22.
..................................................................... 16022.1 Abbreviated Ring
..................................................................... 16022.2 Appearance Button
..................................................................... 16022.3 Attention Ring
..................................................................... 16022.4 Auto Hold
..................................................................... 16022.5 Bridged Appearance Button
..................................................................... 16022.6 Call Appearance Button
..................................................................... 16022.7 Call Coverage Button
..................................................................... 16022.8 Coverage Ring
..................................................................... 16022.9 Do Not Disturb
..................................................................... 16122.10 Do Not Disturb Exceptions
..................................................................... 16122.11 Follow Me
..................................................................... 16122.12 Follow Me Here
..................................................................... 16122.13 Follow Me To
..................................................................... 16122.14 Forward on Busy
..................................................................... 16122.15 Forward on No Answer
..................................................................... 16222.16 Forward Unconditional
..................................................................... 16222.17 Group
..................................................................... 16222.18 Idle Line Preference
..................................................................... 16222.19 Internal Twinning
..................................................................... 16222.20 Line Appearance Button
..................................................................... 16322.21 Logged Out
..................................................................... 16322.22 Login Code
..................................................................... 16322.23 Missed Call
..................................................................... 16322.24 Missed Group Call
..................................................................... 16322.25 Mobile Twinning
..................................................................... 16322.26 Network
..................................................................... 16322.27 Park Call
..................................................................... 16322.28 Park Slot Number
..................................................................... 16322.29 Ringing Line Preference
..................................................................... 16322.30 Short Codes
..................................................................... 16422.31 System Administrator
..................................................................... 16422.32 System Phone User
..................................................................... 16422.33 Twinning
Document History23.
...............................................................................167Index

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Introduction
Chapter 1.

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Introduction:
1. Introduction
If unsure if this is the correct guide for your system, contact your system administrator.
· 9500 Series Telephones
The 9504 and 9508 phones are supported on IP Office systems only. They are physically and functionally the same
as their 9400 Series equivalents but are not supported on other Avaya telephone systems.
· Unsupported Features
The 9500 Series phones are supported on a number of Avaya telephone systems and support different features
depending on the telephone system. This guide covers only the features supported on an IP Office telephone
system.
1.1 Important Safety Information
!Warning: This handset may pick up small metal objects such as metal pins or staples.
· During a power surge, EFT (Electronically Fast Transients), or ESD (Electrostatic Discharge), calls may be dropped.
After a power surge, EFT or ESD, it is normal for the phone to restart.
· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might
cause interference.
· The phone should not be connected directly to the outdoor telecommunication network.
Note for Australian installations only:
Installations of the telephone with button module and additional power supply is restricted to the same building as the
host IP Office. In this scenario the phone cannot be connected installed in a separate building separate from the IP Office
using out-of-building wiring. This restriction applies to Australian installations only.

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1.2 9504 Telephone
The IP Office supports the 9504 telephone.
9400 Series and 9500 Series phones are physically identical. However, 9500 Series phones are only supported on IP
Office systems whereas 9400 Series phones are supported on other Avaya telephone systems. This guide only covers use
of phones on an IP Office system.
This phone supports 12 programmable call appearance/feature buttons. The labels for these buttons are visible on the
main display and can be controlled by the adjacent buttons.
Those programmable button not assigned as appearance buttons can be used for a range of other features. The
features can be programmed by you or your system administrator. Note however that you may not be able to change the
feature buttons set by your system administrator. Note also that there are features that the system administrator can
assign that are not available for you to assign. This guide includes only the features that are available for you to assign if
required.
The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that
is not supported by the phone display as "Invalid".
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Introduction: 9504 Telephone
1.3 9508 Telephone
The IP Office supports the 9508 telephone.
9400 Series and 9500 Series phones are physically identical. However, 9500 Series phones are only supported on IP
Office systems whereas 9400 Series phones are supported on other Avaya telephone systems. This guide only covers use
of phones on an IP Office system.
This phone supports 24 programmable call appearance/feature buttons. The labels for these buttons are visible on the
main display and can be controlled by the adjacent buttons.
Those programmable button not assigned as appearance buttons can be used for a range of other features. The
features can be programmed by you or your system administrator. Note however that you may not be able to change the
feature buttons set by your system administrator. Note also that there are features that the system administrator can
assign that are not available for you to assign. This guide includes only the features that are available for you to assign if
required.
The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that
is not supported by the phone display as "Invalid".
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1.4 Button Modules
The addition of a button module allows the phone to support additional programmable buttons.
· Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary.
Failure to connect and restart the equipment in the correct order may cause the phone and or the button module
to function incorrectly.
9508 Phones
These phones support BM12 button modules. Each button module provides the phone with an additional 24 buttons (2
pages of 12) which can be used as appearance buttons and or feature buttons .
Up to three button modules can be attached to each phone. However, the number of button modules supported by the
telephone system may be limited by the total number of button modules attached to other phones on the telephone
system.
9504 Phones
These phones do not support any additional button modules.
Note for Australian installations only:
Installations of the telephone with button module and additional power supply is restricted to the same building as the
host IP Office. In this scenario the phone cannot be connected installed in a separate building separate from the IP Office
using out-of-building wiring. This restriction applies to Australian installations only.
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Introduction: Button Modules
1.5 Phone Keys
The following keys are found on the phone:
Key
Name
Description
or
Appearance
Feature
These keys have two roles:
· Appearance Buttons
These buttons are used to make and received calls. Each button can represent a
separate call, for example the currently connected call to which you are talking, a held
call and a new incoming call that is alerting.
· Feature Buttons
Those keys not configured as appearance keys can be used for programmable feature
buttons. The display label next to programmed button will indicate the feature. The
button lamps indicates the features status.
Soft Keys
The keys below the display have variable functions. When the key is active, its function is
indicated by the text label above it.
Cursor Keys
This dial acts as a set of cursor key:
· You can use the up and down cursor keys to scroll through lists.
· You can also use the left and right cursor keys to enter and exit different levels of
the menu. Menu option that accesses a sub-menu is indicated by the ... dots
(ellipsis) after its name or a > symbol.
· When changing settings, the left and right cursor keys can sometimes be used to
scroll through possible settings.
OK Button
This button, in the center of the cursor keys has multiple functions:
· When the phone is idle, it can acts the same as going off-hook to dial.
· When on a call or in a menu, pressing it matches the function offered by the
leftmost soft key below the screen.
Message
This key is used to access your voicemail system. By default this uses a series of menus
on your phone's display. See Voicemail .
PHONE
This key is used to exit any menu you are in and return to the phone's normal button
display. During a call it can also be used to toggle the options displayed on the
appearance menu.
MENU or
HOME
This key is used to access a menu for phone settings and information. These are settings
stored by the phone itself rather than the telephone system.
CONTACTS
This key is used to display the various directories (personal and shared) of names and
telephone numbers to which you have access.
CALL LOG
/HISTORY
This key displays a record of your most recent calls (answered, missed, and outgoing).
The button is illuminated when you have new missed calls.
VOLUME
Press +plus or –minus ends of the key to adjust the volume. When the phone is idle,
the button adjusts the ringer volume. When on a call, the button adjusts the caller
volume on the handset, headset or speaker depending on which is being used at the
time.
HEADSET
This key is used to answer and end calls using a headset connected to the phone's
headset socket. The button is lit when you are connected to a call using the headset.
MUTE
This key can be used to mute your speech to the currently connected call. The button is
lit while mute is active.
SPEAKER
This key is used to answer and end calls using the phone's handsfree speaker and
microphone. The button is lit when you are connected to a call handsfree.
FORWARD
This button provides direct access to the forwarding menu options.
The fixed CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones are presented as
soft key functions relative to the current call.
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1.6 Call Soft Key Options
The options displayed for the buttons at the bottom of the display change dynamically to reflect actions that you can
perform during calls or while the phone is idle.
Note that the soft keys only relate to the call currently displayed on the phone. That is, the currently highlighted call. You
can use the up and down cursor keys to change which call is currently highlighted and has its call details displayed
without interrupting your currently connected call. This allows you to access the soft key options for that other call
The following are some of the common soft key options. Note that some soft key options are only be available if enabled
by your system administrator.
· Account
Enter an account code to associate with the call.
· Answer
Answer a page call, turning it into a normal call.
· CallBack
Set an automatic callback on the user that you have called but who has not answered. When they next end a call,
the telephone system will call you and when answered, will automatically make a call to the user.
· Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
· Conference
Put your current call on hold and present dial tone for you to dial the number you want to add to a conference with
the held caller.
· Connect
Take a call off hold.
· Dir
Access the directory in order to select a number by name rather than dialing it. The type of names available in the
directory is adjusted to match those suitable for use by the feature.
· Drop
If you are connected to the call, this option ends the call. If the call is a personal call alerting, this option sends the
call to your forward on busy number if set or else to your voicemail if enabled. If it is a hunt group call that is
alerting, this option sends the call to the next member of the group.
· Ignore
Silence the ringer for the current alerting call. The call will continue alerting until either answered, it goes to
voicemail, or the caller abandons the call.
· Pickup
Answer the call that is held or alerting another user.
· Redial
If there are outgoing numbers in your call log, display the list of those numbers.
· Transfer
Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the
call.
· ToVM
Send an alerting call to your voicemail.

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Introduction: Call Soft Key Options
1.7 Appearance Buttons
Appearance buttons are used to represent calls made and received by you and other users on the telephone system. They
are configured by your system administrator. Normally, your first three buttons are call appearance buttons, but your
administrator can configure additional appearance buttons for you if required.
There are several different types of appearance button:
· Call Appearance Buttons
These buttons are used to make and answer general calls.
· Bridged Appearance Buttons
This type of button mirrors another users call appearance buttons and allows you to make and answer calls for a
colleague.
· Call Coverage Buttons
Be alerted when a colleague has unanswered calls and answer those calls.
· Line Appearance Buttons
Make and answer external calls on a particular telephone line.
Those buttons not programmed as appearance buttons can be programmed as feature buttons .
Which appearance button is currently selected and gets used when you go off-hook, for example by lifting the handset, is
controlled by two system settings which are normally on by default. Those settings are:
Idle Line Preference
Idle line preference automatically selects the first available call appearance or line appearance button as your currently
selected button when you do not have a call connected. This means it will be the appearance button used when you go off
hook. If this was not the case, you would need to select an appearance button before going off hook to make a call.
Ringing Line Preference
If not connected to a call, when you receive an incoming call, ringing line preference automatically makes the alerting
appearance button your selected appearance button. This means that you can answer the call by simply lifting the
handset or pressing the Headset or Speaker button.
Without ringing line preference, to answer the call on the alerting appearance button you must first press that appearance
button to select it.
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1.7.1 Call Appearance Buttons
Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls, and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your 'forward on busy' setting,
if set. Otherwise, calls go to voicemail (if available).
By default a=, b= and so on is displayed. This can be replaced by another label if required.
When the user is not connected to a call, the button indicated as selected is the button that will be used if the user goes
off hook without pressing an appearance button. When a user is connected to a call, that call is the selected button.
LED
Red | Green
Name
Description
Off | Off
Idle
The call appearance is not in use and is not currently selected.
On | Off
Idle+Selected
As above but this is the current selected button that will be used
if you go off hook.
Off | Flash
Alerting
Alerting for an incoming call, accompanied by ringing. If already
on a call, only a single ring is given.
On | Flash
Alerting+Selected
As above but this is the current selected button that answered if
you go off hook..
On | On
In Use Here
You have a currently connected call or are dialing.
Off | On
In Use Elsewhere
The call appearance button is in use on a bridged appearance
.
Off | Fast Flash
On Hold Here
You have put a call on hold.
Both Fast Flash
On Hold Pending
Transfer
Off | Intermittent
Flash
On Hold Elsewhere
A call on a bridged appearance button matched to the call
appearance has been put on hold.
Off | Broken Flash
Invalid
The button is not programmed for any function.
1.7.2 Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer
or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.
· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
· When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button shows the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
· Bridged appearance buttons are not supported between users on different systems in a network.
1.7.3 Call Coverage Buttons
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems in
a network.
1.7.4 Line Appearance Buttons
Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
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Introduction: Appearance Buttons
· Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.
1.8 Feature Buttons
Those programmable button not assigned as appearance buttons can be used for a range of other features. The
features can be programmed by you or your system administrator. Note however that you may not be able to change the
feature buttons set by your system administrator. Note also that there are features that the system administrator can
assign that are not available for you to assign. This guide includes only the features that are available for you to assign if
required.
The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that
is not supported by the phone display as "Invalid".
For more details see Feature Buttons .
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1.9 Status Display
The top lines of the phone display show information about you and your phone. For example:
· The top line shows the date and time plus various status icons .
· The next line shows information about the call/feature on the currently selected (outlined in white) button or your
own extension/name if the button idle/unprogrammed. It can also display various status letter on the right-
hand side.
1.9.1 Status Icons
Status Icons
The top lines of the display can include the following icons:
· or Muted:
This icon indicates that the your connection to the current call is muted. You can hear the caller but they cannot
hear you.
· or Ringer Off:
This icon indicates that your phone has its ringer turned off .
· or Missed Calls:
This icon indicates that you have had missed calls. The number next to the icon indicates the number of different
callers. Pressing the button opens your call log at the missed calls display .
1.9.2 Status Letters
The top lines of the display can include the following status letters:
· B = Barred
A Bis shown on your phone's display when the system administrator has prohibited you from making outgoing
calls. You will only be able to make internal calls when your status is set to Barred.
· D = Diverting (Forwarding) Calls
A Dis shown after your extension name on the phone's idle display when you have forward unconditional enabled.
· G = Group Member (In Group)
A Gis shown after your extension name on the phone's idle display when you have been configured as a member
of a hunt group and your membership is enabled. With this status active, you may receive calls targeted to the
hunt group.
· N = No Calls (Do Not Disturb)
An Nis shown after your extension name on the phone's idle display when you have do not disturb enabled.
·
· O= Out of Service
When a group is set to night service mode, all members of that group retain an 'out of service' status indicated by
an Oon the idle display. Calls are diverted to the group's fallback, if set. Otherwise, the calls are sent to voicemail
(if available).
· R = Resilience
An Ron the phone display indicates that your phone is working in resilience mode. This is used when there may
have been a problem with the telephone system to which your phone was registered and so another system is
currently providing support for your phone. In this mode, some features may not be available and calls may be
routed differently.
· S = System Alarm
If you are configured as a system administrator , an Sin the phone's display indicates a system alarm .
· T = Twinned
A Tis shown after your extension name on the phone's idle display if it is internally twinned with your phone. Calls
to you will alert on both phones and can be answered by you at either phone.
· ! = Cannot retrieve user settings
An !is shown if the telephone system at which you have logged in could not contact the telephone system that
stores your user settings. If this happens it limits the telephone functions, including making and receiving calls,
that you can use. Contact your system administrator.
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