Avaya IP Office 9608 User manual

Avaya 9608/9611G
Quick Reference Guide

Name Description
Prompt Line View the prompt line to see helpful information, such as when you
can
use the right or left navigation arrows to view alternate screens or
menus.
Call Appearances The
number of lines available to make or receive calls (call
appearances) depend on how your system is administered. Press
the
line button to initiate or answer a call.
Lines The line buttons with integrated LEDs show which lines are in use
and
correspond to the lines on the display
. Press the line button to select
that line. Lines also indicate if a feature is enabled or disabled in the
Feature view.
Softkeys Use the softkeys to acton objects displayed on the screen. The softkey
labels show you the action that each key produces.
Message Press the Message button to connect directly to your voicemail
system.
Navigation Arrows Use the right and left navigation arrows to navigate between menus
or to move the cursor during text input. Use the up and down
navigation arrows to move from one line to another.
Phone Press Phone to view and manage your calls.
Contacts Press Contacts to view the entries in your Contacts list.
History Press History to view the history of your outgoing, incoming, and
missed calls.
Home Press Home to configure options and settings, access the browser,
log out, or view network information.
Volume Press Volume to adjust the volume of the handset, headset, speaker
,
and ringer.
Headset Press Headset to use the headset if it is connected. Only HIS
headset
cords are compatible with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute, press
Mute again.
Speaker Press Speaker to use the speakerphone. To take a call off
speakerphone, lift the handset.

Scrolling and navigation
A navigation icon appears in the phone display to indicate that you can
scroll to more options or information. Use the right and left navigation
arrows to go to other screens when the paging icon (left- and right-facing
arrows) displays on the Title Line or to move the cursor right or left when
entering text.
The softkey la els will change according to the options availa le for the
selected line. The OK utton is a shortcut for the default action. For
example, when you select an entry in your contacts list, pressing the OK
utton places a call to that person.
Avaya Menu
You can use the Avaya Menu to adjust and customize options and settings
for your telephone, access additional We - ased applications, get
information a out your phone and network settings, and log out. When you
press the Home utton, you see one of the following menus, depending on
how your administrator has set up your system and on the applications
availa le to you:
Options & Settings or Phone Settings, if your menu is customized,lets you
change your call settings, personalize utton la els, adjust rightness and
contrast, select your ringing pattern, and more.See Options & Settings for
more information.
Answering and making a call
Answering a call
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or press Speaker to answer
using the speakerphone, or press Headset to answer using the headset.
• If you are on another call and the telephone does not automatically
display the incoming call, from the Phone screen scroll to the line with the
incoming call and press Answer or OK. If you are on another call and the
telephone does automatically display the incoming call, you can press Ans
Hold to automatically put the first call on Hold when you answer the new
call. Alternately, you can press Ans Drop to automatically drop the first call
when you answer the new call.
Making a call
1. Lift the handset, or press Speaker or Headset (if applica le) or a line
utton for an availa le line.
2. Dial the num er you want to call.
Making a call using edit dialing
Edit dialing works just like making a call on your cell phone - just start
entering the num er without hearing a dial tone. Using the Bksp softkey,
you can ackspace to "edit" the num er efore actually dialing it.
Putting a call on hold
1. Press Phone to view the main Phone screen, if necessary.
2. If you are not active on the line you want to put on hold, select that line.
3. Press Hold.
4. Press Resume or the line utton of the held call to retrieve the call.
Trans erring a call
1. From the Phone screen, if the call to e transferred is not already active
(highlighted), select the line on which the call to e transferred appears.
2. Press Trans er.
3. Dial the telephone num er, or call the person from the Contacts list, or
call the person from the History list.
4. If unattended transfers have een administered, you can hang up now if
you do not want to announce the call. Otherwise, press Complete or OK
Con erence calls
Setting up a con erence call
1. From the Phone screen, select your active call.
2. Press Con .
3. Dial the telephone num er, or call the person from the Contacts list, or
call the person from the History list.
4. When the person answers, press Join or OK to add the person to the
existing call.
5. Press Add and repeat these steps to add another person to the
conference call.
6. Press Drop at any time to drop the last person added to the conference
call.

Adding a person on hold to a con erence call
1. From the Phone screen, select your active call.
2. Press Con , or Add if you are already in a conference.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call off hold.
5. Press Join to add the person to the conference call.
Dropping a person rom a con erence call
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.
About Features
Your administrator may also place selected features on softkeys on the call
appearance (Phone)
screen. For more information a out what features and options are availa le
for your extension,
contact your system administrator.
Accessing the Features menu
1. From the Phone screen, scroll right to access the Features menu.
2. Scroll down to see the features that have een administered for your
extension.
Send All Calls
1. From the Phone screen, scroll right to access the Features menu.
2. Select SendAllCalls.
3. Press Select or OKto turn Send All Calls on or off.
Contacts
Searching or a contact
1. Press Contacts.
2. Using the dialpad, start typing the name for which you want to search.
3. Press Call to call the person or press More then Edit to edit contact
information.
Calling a person rom the contacts list
1. Press the Contacts utton.
2. Select the person or primary num er you want to call.
3. Locate the contact you want y starting to type the person's name as it is
listed.
4. Press Call or OK.
Adding a new contact
1. Press Contacts.
2. Press New if this is your first contact list entry, or press More then New if
you already have
entries in your contact list.
3. Enter the name using the dialpad.
4. Select the next field.
5. Enter the telephone num er and press Primary if applica le.
6. Select the next field.
7. Select the type of num er entered (general,work, mo ile, home).
8. If you have another num er for this contact, scroll down and repeat Steps
5 - 7.
9. Press Save or OK.
Editing a contact
1. Press Contacts.
2. Search for and select the contact you want to edit.
3. Press More > Edit.
4. Choose the field you want to edit.
5. Use the dialpad and softkeys to make changes to the contact information.
6. Press Save or OK.
Call History
Calling a person rom call history
1. Press the History utton.
2. Scroll to the left or right to view a separate list of all, un-answered,
answered, or outgoing calls.
3. Scroll up or down to select the person or num er you want to call.
4. Select the person or num er you want to call.
5. Press the Call softkey or the OK utton.
Adding an entry rom the call history to your contacts list
1. Press History.
2. Select the num er you want to add to your Contacts list.
3. Press +Contact.
4. Edit the name and telephone num er, if necessary.
5. Press Save.
For more information Contact MSU Telecommunication Systems at 353-5515 or visit us at www.telecom.msu.edu