Avaya Analog Telephone User manual

Avaya Business Communications Manager
Release 6.0
Document Status: Standard
Document Number: P0609347
Document Version: 03.01
Date: May 2010
Avaya Analog Telephone User Guide

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3
Avaya Analog Telephone User Guide
Analog Telephone User Guide
This guide explains how to make and answer calls and how to access features on analog
telephones.
Features described in this guide are for analog telephones with a LINK or FLASH button.
Note: Analog telephones in Europe or Australia will have a RECALL button instead of a LINK or
FLASH button.
If your telephone does not have a LINK,FLASH or RECALL button, you must use the Hook
Switch (located under the handset). The Hook Switch must be pressed for approximately one
half of one second.
If your telephone does not have a • or £button, you must use dialpad numbers. To indicate a
•enter the number ⁄. To indicate a £ enter the number ‹.
Making and answering calls
Call Display Information
Depending on the system hardware/software configuration, Call Display information (CLID) for
incoming external calls can be viewed on analog display telephones. Your system administrator
must enable the CLID feature for your telephone in system programming.
The name and number of an external caller appears on the telephone display after the first ring.
Note: Not all analog display telephones are capable of showing name and number information.
Contact your system administrator for more information on Call Display capabilities for your
telephone.
Making external
calls
1. Lift the handset.
2. Dial the external code (or line pool code) to access an external line.
3. Dial the telephone number.
Contact your system administrator to confirm what external code or line
pool code to use on your telephone.
Making internal
calls
1. Lift the handset.
2. Dial the extension number.
Contact your system administrator for a list of extension numbers.
Answering calls Lift the handset to answer a call when your telephone rings.
Making or
answering a
second call
You can have two calls active at the same time. Use LINK ¤to switch
between calls.
To answer a second call while on another call
Press LINK ¤to answer the second call.The first call is automatically put
on hold.
To hold a call and make a second call
Press LINK ¤to put the first call on hold and dial the telephone number
of the second call.

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P0609347 03P0609347 03
Message Waiting Indication (MWI)
Depending on the system hardware/software configuration, visual or audible signalling for
Message Waiting Indication (MWI) is available for analog telephones.
There are two MWI types: Stutter Dial Tone and Lamp Indication. Your system administrator
determines which MWI type is assigned to your telephone in system programming.
Replying to messages
You can receive internal and external messages.
• Internal messages are sent from a designated direct-dial telephone or an internal voice
message center on your system.
• External messages are sent from a remote voice message center outside your system.
Contact your system administrator to confirm your mailbox privileges on an internal or remote
voice message center.
Stutter Dial Tone Lift the handset. You will hear a stuttered dial tone when you have a
message waiting.
Lamp Indication The indictor lamp on your telephone lights up when you have a message
waiting.
Cancel MWI To turn off Stutter Dial Tone or Lamp Indication at your telephone:
Press LINK £flfi or reply (listen) to your new messages.
Replying to internal
messages
Do one of the following:
• Press LINK •flfi to be automatically connected to the internal
message sender.
If you have more than one message waiting, you are connected to
the first message that was received.
• Dial the extension for the internal voice message center. Enter your
mailbox number and password and press £. Follow the voice
prompts to access your messages.
Contact your system administrator for the extension number of the
internal voice message center.
For more information on internal voice messaging features, refer to
“Voice Messaging - Internal” on page 8.
• Dial the single digit access code for the designated direct-dial
telephone to retrieve your messages.
Contact your system administrator for the single digit access code.
Replying to external
messages
Do the following:
• Place a call to the remote voice message center to retrieve your
messages.
Contact your system administrator for the telephone number of the
remote voice message center.

Analog Telephone User Guide 5
Avaya Analog Telephone User Guide
Feature List
Use this list to review all available features for your telephone.
Call Forward LINK •› Cancel: LINK £›
Directs your calls to another telephone connected to your system. Press
LINK •› followed by the extension number of the telephone to receive the
forwarded calls.
Call Park LINK •‡›
Parks the call on hold and allows it to be retrieved from any other telephone
within the system. When the call park is successful, you hear a confirmation
tone and the call is parked on the highest numbered park code in the system.
If call park is unsuccessful, you hear an error tone and remain connected with
the call.
To retrieve a parked call: Lift the handset and dial the retrieval code.
Contact system administrator for a list of park codes.
Call Pickup,
directed
LINK •‡fl and the extension number of the ringing telephone.
Allows you to answer any ringing telephone in your system.
Call Pickup,
group
LINK •‡fi
Allows you to answer any ringing telephone within your pickup group.
Call Queuing LINK •°‚⁄
Allows you to answer the next call. If more than one call is waiting, priority is
given to incoming external calls over callback, camped, or transferred calls.
Camp-on LINK •°¤ and the extension number
Allows you to re-route a call to another telephone even if all its lines are busy.
Conference LINK •‹
Allows you to establish a three-way conference between yourself, one
external call and one internal call, or two internal calls. Line pool access
allows you to establish a conference between yourself and two external calls.
To establish a conference:
1. Make or answer the first call.
2. Press LINK ¤. The first call is automatically put on hold.
3. Make or answer the second call.
4. Press LINK •‹ to complete the conference.
Note: If the second call is busy, replace the handset and LINK ¤to return to
the first call.

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P0609347 03P0609347 03
Conference
continued
To put a conference on hold:
Press LINK ¤.The other two callers can still talk to each other.
To return to the conference call: Press LINK ¤again.
To split a conference:
1. Press LINK £‹. This allows you to put one caller on hold and to consult
with the other caller.
2. Press LINK ¤ to alternate between callers.
To re-establish the conference: Press LINK •‹.
To disconnect one party:
1. Press LINK £‹. This allows you to put one caller on hold.
2. Press LINK ¤ to alternate between callers.
To end a call: Finish your conversion then replace the handset.
To retrieve the held call: Press LINK ¤.
Hold Call-
Exclusive
LINK •‡·
Allows you to place an active call on hold and prevents it from being picked
up from other telephones.
Hold Call-
Public
LINK ¤
Allows you to place an active call on hold and allows it to be picked up from
other telephones.
Last Number
Redial
LINK • fi
Automatically dials the last external telephone number you dialed.
Page Contact your system administrator for a list of page zones
Internal page
LINK •fl ⁄ and zone (0 to 6)
Make a page announcement to all, or to a specific group of telephones,
through the telephone speakers. Zone 0 pages all zones.
External page
LINK •fl ¤
Make a page announcement through an external loudspeaker system.
Internal and external page
LINK •fl ‹ and zone (0 to 6)
Make a page announcement through both your telephone speakers and an
external loudspeaker system. Zone 0 pages all zones.

Analog Telephone User Guide 7
Avaya Analog Telephone User Guide
Privacy
Control
LINK •°‹
Prevents another telephone that shares your line from joining your current
call or permits another telephone that shares your line to join in.
Ring Again LINK •¤ Cancel: LINK £¤
Allows you to monitor a busy or unanswered telephone, or a busy line pool
within your system. When the telephone or line pool becomes available, you
are alerted with one short ring from your telephone.
Saved Number
Redial
LINK •fl‡
Allows you to save an external number to redial later. Enter LINK •fl‡
while you are on a call to save the external number.
To automatically redial the saved number: Lift the handset and press
LINK •fl‡.
Send Message LINK •⁄ Cancel: LINK £⁄
Allows you to send a message to another telephone within your system.
Transfer LINK •‡‚.
Allows you to send a call to another telephone within your system. To transfer
a call you must have an available internal line.
Transferring a call:
1. Make or answer a call.
2. Press LINK •‡‚.
3. Dial the extension number of the telephone to receive the transfer call.
Replace the handset to complete the transfer.
Transfer using announce:
1. Make or answer a call.
2. Press LINK •‡‚.
3. Dial the extension number of the telephone to receive the transfer call.
4. Announce the call to the receiving party.
5. Replace the handset to complete the transfer.
Transfer using conference:
1. Make or answer a call.
2. Press LINK ¤. The call is put on temporary hold.
3. Make a second call.
4. Press LINK • ‹
5. Replace the handset to complete the transfer.

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Other documents
Refer to the Avaya Telephone Feature User Guide for a complete list of features available for all
types of telephones on your system.
Note: You press the FEATURE button on digital telephones to access features. You press LINK
•, FLASH • or RECALL •buttons on analog telephones to access features.
Trunk Answer LINK • ° ‚ ‚
Allows you to pick up a ringing external call on a line that has been placed
into a Ringing Service schedule.
Voice Call LINK • flfl and the extension number
Allows you to make a voice announcement or begin a conversation through
the speaker on a digital telephone without making the other telephone ring.
Voice
Messaging -
Internal
LINK • · ° ⁄ and follow the voice prompts
Allows you to open your mailbox to listen to your messages.
LINK • · ° ‚ and follow the voice prompts
Allows you to record and send a message directly to a mailbox without calling
the extension.
LINK • · ° ›
Allows you to forward calls directly to your mailbox.