Avaya Definity 6408 User manual

6408 - 6416 - 6424 Voice Terminal
User’s manual
DEFINITY

G3 - Release 6.3 or later
555-230-758
Issue 1, July 2000

Copyright 
2000 Lucent Technologies
All rights reserved
Notice
While reasonable efforts were made to ensure that the information in this document was complete and
accurate at the time of printing, Lucent can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated into future issues.
Trademark information
DEFINITY is a registered trademark of Lucent in the U.S. and throughout the world.
Safety warning
This terminal may only be connected to a DEFINITY system.
Disclaimer
Intellectual property related to this product (including trademarks) and registered
to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to April 1, 2001, which may retain their original Lucent titles.
Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds
and delivers voice, converged voice and data, customer relationship manage-
ment, messaging, multi-service networking and structured cabling products and
services. Avaya Labs is the research and development arm for the company.

3
Your voice terminal
Preset feature buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the display control buttons and softkeys
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the call appearance/feature buttons
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Basic features
Placing a call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
To automatically redial an extension that was busy or did not answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing a call on hold and returning to it
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Transferring a call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Setting up a conference call
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To drop the last party added to a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sending or redirecting your calls
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To send all calls immediately to coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
To temporarily redirect all calls to an extension or outside number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Advanced features
Programming an AD softkey
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programming an AD button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Programming an AD personal list item
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
To place a call using an AD list button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming a feature onto an available button
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Answering a call placed to a coworker unable to answer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Searching the directory for a name
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Entering a call to make an important announcement
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Appendices
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call purpose identifiers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Call coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Your voice terminal
Your voice terminal
Preset feature buttons
Using the display control buttons and softkeys
Using the call appearance/feature buttons
Speaker button: to access the Speaker (lis-
ten-only), Group listening or Speakerphone
feature (listen and talk). Check with your sys-
tem manager to see how your voice terminal is
set. The light next to the button goes on when
the feature is active.
Mute button: to turn off the microphone asso-
ciated with the handset or the built-in speaker-
phone so the other person on the call cannot
hear you. The light next to the button goes on
when the feature is active.
Hold button: to put a call on hold until you can
return to it.
Redial button: to automatically redial the last
number you dialed (outside, extension, trunk
number or feature access code).
Transfer button:
• while off-hook, to transfer a call to another
voice terminal.
Conference button:
• while off-hook, to set up a conference call
of up to 6 people including yourself.
• while on-hook, to test your voice terminal
lights and display.
Note: If the message «EXPORT VERSION» is dis-
played, press the Transfer button while on-hook. If
you experience any difficulty, contact your system
manager.
• while on-hook, to select a ringing pattern for
your voice terminal. Press the button repeat-
edly to cycle through the different patterns.
After 7 seconds of no activity, the current ring
pattern is saved.
Volume control button: to adjust the volume
of the speaker, handset receiver level and
ringer.
Message light: goes on when a message has
been left for you. See your system manager
for instructions on how to get your messages.
TmDay Timer Cpark Pause
• The four display control buttons are (from left to right):
- Menu for entering Softkey Mode and accessing the first feature option screen
- Exit for exiting the Softkey Mode and returning to Normal Mode
- Previous and Next for going back and forth through the feature option screens.
• The softkeys located below the display are used along with display control buttons to access
features. If a feature is active, an arrow appears above the feature abbreviation.
The display gives you call-related information for incoming calls. When the call is from a sys-
tem user, the display shows the caller’s name and extension number. When the call is from
outside the system, the display shows the calling party’s number.
Sample feature option screen
In most cases 3 of these buttons are devoted to incoming and outgoing calls (call appear-
ances). The remaining buttons can also be call appearance buttons or they can access addi-
tional features (feature buttons). The features are administered on the call appearance/feature
buttons by your system manager.
Each of these buttons has a red light and a green status light.
The red light tells you this is the line you are using or this is the line you will get when you go
off–hook.
Green status light
next to a button
Off Steadily on Flashing Slow Flash Intermittent
Flash
feature button
extension button
call appearance
Off
Idle
Idle
Active
Busy
Busy
—
—
Incoming call
—
—
Held call
Invalid
—
—
Call a
Call b
Call c
Program
AD entry
Sample labelled card
To install the designation card on your termi-
nal, unsnap the plastic cover and lift off.

Basic features 5
Basic features
Placing a call
1. Press the Speaker button or the Headset button if you are using a headset.
2. Dial the extension or telephone number (If applicable, dial the outdial code before the telephone number).
3. Press the Speaker button or the Headset button to end the call.
To automatically redial an extension that was busy or did not answer
This feature sends you a ring indicating that a previously busy or unanswered extension is now available.
1. Press the softkey below AutCB or the AutoCallBk button.
To cancel Automatic Callback : press the softkey below AutCB or the AutoCallBk button. Automatic Callback is automatically canceled
after 30 minutes.
Placing a call on hold and returning to it
1. Press the Hold button.
2. To return to the held call, press the call appearance button of the held call.
Transferring a call
1. Press the Transfer button.
2. Dial the number where the call is to be transferred.
3. Press the Transfer button again.
If no answer or busy, return to held call by pressing the appropriate call appearance button.
112 3 3
Headset Headset
o
or
r
Number
o
or
r
11
AutCB Pause
m
Day
AutoCallBk
o
or
r
12
Call
123
Number

6 Basic features
Setting up a conference call
1. Press the Conference button.
2. Dial the number of the new party and wait for answer or press the call appearance button of call on hold.
3. Press the Conference button again.
Repeat steps 1 - 3 for additional conference connections (for a total of up to 6 people).
To drop the last party added to a conference call
1. Press the softkey below Drop or the Drop button.
Sending or redirecting your calls
To send all calls immediately to coverage
1. Press the Speaker button.
2. Press the softkey below SAC or the Send Calls button (or dial the Send All Calls access code*).
To cancel Send All Calls:
1. Press the Speaker button.
2. Press the softkey below SAC or the Send Calls button again (or dial the Send All Calls cancel code*).
*Check with your system manager to see which features are available to you.
122 3
Number
Call
o
or
r
11
Drop Pause
m
Day
Drop
o
or
r
122
Send Calls
SAC Pause
m
Day
o
or
r
122
Send Calls
SAC Pause
m
Day
o
or
r

Basic features 7
To temporarily redirect all calls to an extension or outside number
1. Press the Speaker button.
2. Press the softkey below CFrwd or the Call Fwd button (or dial the Call Forward access code*).
3. Dial the extension or telephone number where calls will be sent.
To cancel Call Forwarding:
1. Press the Speaker button.
2. Press the softkey below CFrwd or the Call Fwd button again (or dial the Call Forward cancel code*).
*Check with your system manager to see which features are available to you.
122 3
Call Fwd
CFrwd Pause
m
Day
Number
o
or
r
122
Call Fwd
CFrwd Pause
m
Day
o
or
r

8 Advanced features
Advanced features
Programming an AD softkey
1. Press the softkey below Prog or the Program button (or dial the AD Program access code*).
2. Press the Menu button.
3. Press the softkey to be programmed.
4. Dial 1 to confirm you want to enter a new number or change an existing number.
5. Dial the outside number, extension or feature access code you want to store (up to 16 or 24 digits)*.
6. Press .
7. Dial 1 to confirm you want to change the label for that softkey.
8. Enter a label for the softkey using the dialpad (up to 5 characters).
9. Press the Speaker button to end programming.
Programming an AD button
1. Press the softkey below Prog or the Program button (or dial the AD Program access code*).
2. Press the feature button to be programmed.
3. Dial the outside number, extension or feature access code you want to store (up to 16 or 24 digits*).
4. Press .
5. Repeat steps 2 - 4 to program additional buttons or press the Speaker button to end programming.
*Check with your system manager to see which features are available to you.
112 3 4
Prog Pause
m
Day AD2 Pause
m
Day
Program
o
or
r
567 8 9
Number
Label
112 3 4
Prog Pause
m
Day
Program
o
or
r
Number
55
o
or
r

Advanced features 9
Programming an AD personal list item
1. Press the softkey below Prog or the Program button (or dial the AD Program access code*).
2. Dial the Personal List number (1, 2 or 3).
3. Dial a list item (1, 2, 3...).
4. Dial the outside number, extension or feature access code you want to store (up to 24 digits).
5. Press .
6. Dial another list item to be programmed (or reprogrammed) on the same list and repeat steps 5 - 6 or press the Speaker button to
end programming.
To place a call using an AD list button
1. Press the Speaker button.
2. Press the Pers List or Grp List or Sys List or Enhcd List button (or dial the appropriate AD List access code*).
3. Dial the desired list item (1, 2, 3...).
AD buttons holding complete phone numbers and/or feature access codes may be assigned by your system manager. These numbers
and/or codes are necessarily AD list items. Remember that numbers on a personal list are programmable by you whereas numbers on
group and system lists are programmable only by the system manager.
*Check with your system manager to see which features are available to you.
112 3 4
Program
Prog Pause
m
Day
List number
o
or
r
List item
Number
566
List item
o
or
r
123
AD .....
List item

10 Advanced features
Programming a feature onto an available button
The following features may be programmed on buttons: Account Code Entry (Acct), Automatic Dialing (AutoD), Call Forward (CFrwd),
Call Park (Cpark), Call Pickup (CPkUp), Directed Call Pickup (DPkUp), Group page (GrpPg), Send All Calls (SAC), Whisper Page
(WspPg), Whisper Page Answer (WspAn) and Whisper Page Off (WsOff).
1. Press the softkey below Admin.
2. Enter your security code when required.
3. Press the softkey below Done when the security code is entered.
4. Press the softkey below the feature you want to program into an available button (CPkUp for instance).
5. Press the softkey below Expl? to display the full name.
6. Press the softkey below Selct to select the feature.
7. Press the feature button to be programmed.
8. Press the softkey below Cont if you want to program another button or press the Exit button to end self-administration and return
to call-handling mode.
Answering a call placed to a coworker unable to answer
1. Press the Speaker button.
2. Press the DirCall PkUp button (or dial the Directed Call Pickup access code*).
3. Dial the extension number of the ringing voice terminal.
Searching the directory for a name
1. Press the softkey below Dir or the Directory button.
2. Enter the name using dial pad keys.
Press 2 for «ABC», 3 for «DEF», etc.… Use to enter a comma or a space.
For example : Press «7, 2, 6, 8, 8, and 7» to search for «SCOTT R».
3. Press the Next button for the next directory name you wish to see.
4. While name is shown, press the Call Disp button to place a call to your coworker.
*Check with your system manager to see which features are available to you.
123 4 5
Admin Pause
m
Day
Code
CPkUp Pause
m
Day Expl? Pause
m
Day
SECURITY CODE:
Done
678 8
Call Pickup
Selct
Next
ShortMode?
BUTTON PROGRAMMED!
Cont
o
or
r
123
Number
DirCall PkUp
112 3 4
Dir Pause
m
Day
Name
Directory
o
or
r
Call Disp