Avaya 9630 Deskphone Edition User manual

MICHIGAN STATE UNIVERSITY
Telecommunication Systems
Avaya
Campus
PBX
Avaya 9630
User Guide

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MICHIGAN STATE UNIVERSITY
Avaya 9630 Telephone User Guide
Michigan State University
Telecommunication Systems
W110 Public Safety
East Lansing, MI 48824-1219
Phone [phone] • Fax [phone]
Email [email protected]
Website www.telecom.msu.edu
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May 2009

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Table of Contents
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TelephoneComponents............................................................................................................................4
CallAppearanceandCallIdentificationDisplays......................................................................................6
DialingInstructions...................................................................................................................................6
StatusIcons...............................................................................................................................................7
ScrollingandNavigation...........................................................................................................................7
TelephoneStand.......................................................................................................................................7
AnsweraCall.............................................................................................................................................7
MakeaCall................................................................................................................................................8
Redial........................................................................................................................................................9
Mute........................................................................................................................................................10
Hold.........................................................................................................................................................10
Transfer...................................................................................................................................................10
Conference..............................................................................................................................................11
Contacts..................................................................................................................................................12
CallLog....................................................................................................................................................14
Message..................................................................................................................................................16
SendAllCalls...........................................................................................................................................17
CallForwardingAllCalls..........................................................................................................................17
BridgedAppearance................................................................................................................................18
Directory.................................................................................................................................................18
TelephoneSettings.................................................................................................................................18
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Telephone Components
1) USB Port – You can charge certain USB powered devices, such as iPods or Bluetooth
Headsets. This port is also used to backup local data.
2) Missed Call Indicator – The icon on the Call Log button is illuminated when you have
missed calls. The top line shows the Missed Call icon and the number of calls missed.
3) Message Waiting Indicator – An illuminated red light in the upper-right corner of your
phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this
light flashes when you receive an incoming call.
4) Prompt Line – View the prompt line to see when you can use the right or left navigation
arrows to view alternate screens or menus.
5) Line buttons – The six line buttons with integrated LEDs show which lines are in use and
correspond to the lines on the display. Press the line button to select that line. Line buttons
also indicate if a feature is enabled or disabled in the Feature view.
6) Softkey Labels – Show you the action that each key produces. The labels and the actions
vary depending on your current actions (on the phone).

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7) Softkeys – Use the softkeys to act on objects displayed on the screen. The labels and the
actions vary depending on the object that is selected.
8) Navigation Arrows – Use the up and down navigation arrows to scroll through lists. Use the
right and left navigation arrows to navigate between menus or to move the cursor during text
input.
9) OK button – Press for a shortcut to an action. For example, when you select a call log entry,
pressing OK dials the number.
10)Phone button – For viewing and managing your calls.
11)Contacts button – For viewing the entries in your contact list.
12)Call Log button – For viewing a list of your outgoing, incoming, and missed calls.
13)Menu button – Used to configure options and settings, access the browser, log out, or view
network information.
14)Volume control buttons – For adjusting the volume of the handset, headset, speaker, and
ringer.
15)Mute button – For turning off the microphone (handset, headset, or speaker). When the
Mute feature is active, the button’s backlight turns on and the person at the other end of the
call cannot hear you.
16)Speaker button – For accessing the built-in two-way speakerphone, allowing you to make
and listen to calls without lifting up your handset. The button’s backlight turns on when the
speakerphone is active.
17)Headset button – For activating a connected headset.
18)Forward button – For displaying the Forwarding menu. The button’s backlight turns on
when you have one of the following features enabled: (a) Send-All-Calls (b) Call Forwarding
or (c) EC-500.
19)Message button – For retrieving messages.

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Call Appearance and Call Identification Displays
Your telephone has twelve call appearance/feature buttons.
When you receive or make calls, the available call identification information is displayed where
the date and time appear when the telephone is idle. For example, when you dial an extension,
that number is shown and then replaced by the called party’s name and extension. The call
identification information associated with an extension is provided by the call processing system.
When a call is received from another extension, the caller’s name is shown; when a call is
received from outside, the calling number (if available), “INCOMING CALL,” or a trunk
identifier is shown.
When a call arrives at the telephone, the ringing icon blinks on the corresponding call
appearance. After you answer the call, the active call icon is displayed.
Dialing Instructions
To dial a/an: Dial:
Campus number The last 5-digits of the number.
Local number “8” plus the 7-digit number.
Domestic long distance number “8” plus “1” plus the area code plus the 7-digit number.
International long distance number “8” plus “011” plus the number.
Toll free number “8” plus “1” plus 800/866/877/888 plus the 7-digit
number.
Emergency “911”.
University Operator “0”.
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Status Icons
The icons displayed on the call appearance/feature buttons of your telephone are explained in the
following table.
Icon Definition
Ringing An incoming call is waiting to be answered.
Active The call you are currently handling. If you have a bridged
call appearance on your telephone, this icon will appear
when that appearance is active.
On hold A call currently on hold.
On soft hold A call put on hold during a transfer or conference.
Scrolling and Navigation
When navigating through the options and features on your telephone display, use the navigation
arrows to scroll and buttons to select lines or options.
When you scroll to a line on the display, that line is selected. The selected line is highlighted in
black with white letters. The softkey labels will change according to the options available for the
highlighted line. The OK button is a shortcut for the default action. For example, when you
select an entry in your Contacts list, pressing OK places a call to that person.
You can also select a line without scrolling by pressing the corresponding line button.
Telephone Stand
Your telephone can be placed in two positions, a lower position and an upright position. You can
adjust the display screen to different angles. To move the display screen, gently pull from the top
of the display screen towards you. As you pull the screen towards you, you will hear a clicking
sound. Each of these clicks is a locking position for the display screen. Gently push on the
display screen to adjust the screen to a previous position.
Answer a Call

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To answer an incoming call:
1. If you are not on another call, lift the handset.
or, Press the line button next to the incoming call.
or, Press Speaker to answer using the speakerphone.
or, Press Headset to answer using the headset.
If you are on another call, The softkeys will change to read the following : ANS HOLD,
IGNORE and ANS DROP. ANS HOLD allows you to place the current call on hold and
answer the current call. ANS DROP will disconnect the current line and answer the
ringing call.
or, Press the line button next to the incoming call.
To send an incoming call directly to voicemail:
1. Press Ignore
oThe incoming call goes to voicemail.
To ignore an incoming call:
1. Press Ignore.
oThe ringer is turned off for the currently incoming call.
Make a Call
While making calls, be sure to refer to the Dialing Instructions as listed above.
To make a call:
1. If you are not on a call, dial the number you want to call.
or, Lift the handset, press Speaker, or select an available line button, then dial the
number you want to call.
oThe call is placed.

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To call a person from the Contacts list:
1. Press Contacts.
2. Select the person or number you want to call.
3. Press Call or OK.
oThe number is dialed.
To call a person from the call log:
1. Press Call Log.
2. Select the person or number you want to call.
3. Press Call or OK.
oThe number is dialed.
To call a person from the directory:
1. From the Phone screen, scroll right to access the Features menu.
2. Select Directory.
3. Press Select or OK.
4. Use the dialpad keys to start spelling the last name of the person you want to call.
Note: Press each dialpad key one time for each corresponding letter. For example, for
"Hill," press 4, 4, 5, 5.
5. If you want to scroll to the next displayed name, alphabetically, select Next.
6. Press OK, or enter the next letter.
7. When the name you want is indicated, select Make Call.
8. Press OK.
oThe call is placed.
Redial
To redial a number:
1. From the Phone screen, press Redial.
Note: The last number will be redialed or you will see a list of the most recent numbers
that you have dialed, from which you can select one to redial.
2. If a list of the most recent numbers that you have dialed is displayed, select the one you
want to redial.

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3. Press Call.
oThe number is redialed.
Mute
To mute a call:
1. Press the Mute button.
oThe Mute button light turns on.
oThe other person cannot hear you.
To un-mute a call:
1. Switch between the handset, headset, or speakerphone.
or, Press the Mute button again.
oThe Mute button light turns off.
oThe call is unmuted and the other person can hear you again.
Hold
To put a call on hold:
1. From the main Phone screen, select the line you want to put on hold.
2. Press Hold.
oThe call is placed on hold.
To retrieve a call from hold:
1. Press Resume, or press the flashing line selection key.
oThe held call is retrieved.
Transfer
To transfer a call:
1. From the Phone screen, select the line you want to transfer.
2. Press Transfer.
3. Dial the telephone number to which the call is to be transferred.