
20CC Telephone User Guide Page i
IP Office 40DHB0002UKAJ Issue 6b (2nd December 2004)
Table Of Contents
The 20CC Turret Phone ............................................................................................................. 1
Introduction to the 20CC Turret Phones..................................................................................................... 1
Using the SCROLL Key.............................................................................................................................. 1
Headset Usage & Answer Release ............................................................................................................ 2
Tones & Ringing ......................................................................................................................................... 2
The Phone Lamp ........................................................................................................................................ 2
Making Calls ............................................................................................................................... 3
Notes on Making Calls................................................................................................................................ 3
Making Internal Calls .................................................................................................................................. 3
Making a Page Call .................................................................................................................................... 3
Redialing External Numbers....................................................................................................................... 3
Making External Calls................................................................................................................................. 4
Making Calls from the INDeX Directory...................................................................................................... 4
Speed Dials................................................................................................................................. 5
Using Speed Dials ...................................................................................................................................... 5
Storing Personal Speed Dials..................................................................................................................... 5
Account Codes........................................................................................................................... 7
If ENTER ACCOUNT or NO ACCOUNT Appears...................................................................................... 7
Adding Voluntary Account Codes............................................................................................................... 7
Busy or Unanswered ................................................................................................................. 9
Options If Busy or Unanswered.................................................................................................................. 9
Arrange a Callback ..................................................................................................................................... 9
Leave a Message ....................................................................................................................................... 9
Actions During a Call............................................................................................................... 11
Changing the Call Volume........................................................................................................................ 11
Muting Calls.............................................................................................................................................. 11
Software Release ..................................................................................................................................... 11
Create a Conference Call ......................................................................................................................... 12
Answering Calls ....................................................................................................................... 13
Answering Normal Calls ........................................................................................................................... 13
Answering a Page Call ............................................................................................................................. 13
Answering a Message .............................................................................................................................. 13
Answering Other Extensions - Call Pickup ............................................................................................... 14
Answering a Call Waiting.......................................................................................................................... 15
Displaying the Call History........................................................................................................................ 15
Transfer, Park & Hold Calls.....................................................................................................17
Transferring Calls ..................................................................................................................................... 17
Holding Calls ............................................................................................................................................ 17
Parking Calls (Park and Ride) .................................................................................................................. 18
Dialling Ahead .......................................................................................................................................... 18
DSS Keys .................................................................................................................................. 19
Setting Up a DSS Key .............................................................................................................................. 19
Using DSS Keys ....................................................................................................................................... 19
BLF Status Lamps .................................................................................................................................... 20
DSS Key Label ......................................................................................................................................... 20
ACD Working............................................................................................................................ 21
Introduction............................................................................................................................................... 21
Logging On ............................................................................................................................................... 21
Logging Off ............................................................................................................................................... 21
Busy Not Available ................................................................................................................................... 21