Avaya 9110 User manual

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Disclaimer
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or
licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent
should be interpreted as references to Avaya Inc. The exception is
cross references to books published prior to April 1, 2001, which may
retain their original Lucent titles.
Avaya Inc. formed as a result of Lucent’s planned restructuring,
designs builds and delivers voice, converged voice and data,
customer relationship management, messaging, multi-service
networking and structured cabling products and services. Avaya Labs
is the research and development arm for the company.

Copyright© 1996 Lucent Technologies
All Right Reserved
Notice
While reasonable efforts were made to ensure that the information in
this document was complete and accurate at the time of printing.
Lucent Technologies can assume no responsibility for any errors.
Changes or corrections to the information contained in this document
may be incorporated into future issues.
Federal Communications Commission (FCC) Notice
Internal note: This statement only needed in Spanish, Portuguese,
and Japanese.
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be
required to correct the interference at his or her own expense.
Trademark Information
DEFINITY is a registered trademark of Lucent Technologies.
DIMENSION is a registered trademark of Lucent Technologies.
MERLIN is a registered trademark of Lucent Technologies.
Ordering Information
For more copies of this manual, call your local authorized Lucent
Technologies distributor.

Contents
Your 9110 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Contents of the 9110 Package. . . . . . . . . . . . . . . . . . . . . . . 6
Installing the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Desk/Table Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Answering and Placing a Call . . . . . . . . . . . . . . . . . . . . . . . 8
The Memory-Dialing Feature . . . . . . . . . . . . . . . . . . . . . . . 10
Redialing a Number (with the SAVE Button
or the REDIAL Button . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
General Care and Maintenance . . . . . . . . . . . . . . . . . . . . . .14
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Failure to Operate and Service Difficulties. . . . . . . . . . . . .14

FCC Regulations
Pertaining to this equipment
Interference Information (Part 15) Some telephone equipment
generates and uses radio frequency energy, and if not installed and
used properly, may cause interference to radio and television
reception.
Your Lucent Technologies product has been tested and found to meet
the standards for a Class B computing device, as specified in Subpart
J of Part 15 of the FCC Rules. These specifications are designed to
provide protection against such interference in a residential
installation. However, there is no guarantee that interference will not
occur in a particular installation.
If your Lucent Technologies product causes interference to radio or
television reception when in use, you might correct the interference
with any one or all of these measures:
1Where it can be done safely, reorient the receiving television
or radio antenna.
2To the extent possible, relocate the television, radio, or
other receiver with respect to the telephone equipment.
3If your telephone product runs on AC power, plug your
product into an AC outlet that’s not on the same circuit as
one used by your radio or television.
Registration Information (Part 68) The following information is
applicable only to equipment connected directly to the telephone
network and not to connection of stations behind terminal systems.
In compliance with the FCC Rules, you should be aware of the
following:
1Connection of this equipment to the telephone network must
be through one of the standard network interface jacks.
These jacks may be ordered from the local telephone
company or through Lucent Technologies as your
authorized agent.
2Registered equipment may not be used with coin telephone
lines or party lines.
3Customers connecting equipment to the telephone network
will, upon request of the local telephone company, provide
the following information:

•The telephone number assigned to the line used with
this telephone.
•The Registration Number and the Ringer Equivalence
Number (REN) from the Registration label on the
bottom of the telephone. The REN is useful to
determine how many devices you can connect to your
telephone line and still have them ring when your
telephone line is called. In most, but not all areas, the
sum of all the RENs should be five or less. You may
want to contact your local telephone company.
4If trouble is experienced, the telephone set should be
unplugged from the network interface to determine if the
telephone set or the telephone line is the trouble source. If
your telephone set is determined to be malfunctioning, it
should not be reconnected until repairs are made.
5Repairs to this equipment, other than routine repairs, can be
made only by Lucent Technologies or its authorized agents.
6If a telephone set causes harm to the telephone network,
the local telephone company may temporarily discontinue
your service and, if possible, notify you in advance. If
advance notice is not practical, you will be notified as soon
as possible. You will be given the opportunity to correct the
problem and be informed of your right to file a complaint
with the FCC.
The local telephone company may make changes in its
facilities, equipment, operation, or procedures that could
affect the proper functioning of your equipment. If they do,
you will be given adequate notice in writing to allow you an
opportunity to maintain uninterrupted telephone service.

IMPORTANT SAFETY WARNINGS
Only the most careful attention has been devoted to quality standards
in the manufacture of your new telephone. Safety is a major factor in
the design of every set. But, safety is YOUR responsibility, too.
Please read carefully the helpful tips listed below and on the next
page. These suggestions will enable you to take full advantage of your
new telephone. Then, retain these tips for later use.
Use
When using your telephone equipment, the following safety
precautions should always be followed to reduce the risk of fire,
electric shock, and injury to persons.
•Read and understand all instructions.
•Follow all warnings and instructions marked on the
telephone.
•This telephone can be hazardous if immersed in water. To
avoid the possibility of electric shock, do not use it while you
are wet. If you accidentally drop the telephone into water, do
not retrieve it until you have first unplugged the line cord
from the modular jack. Do not plug the telephone back in
until it has dried thoroughly.
•Avoid using the telephone during electrical storms in your
immediate area. There is a risk of electric shock from
lightning. Urgent calls should be brief. Even though
protective measures may have been installed to limit
electrical surges from entering your business, absolute
protection from lightning is impossible.
•If you suspect a natural gas leak, report it immediately, but
use a telephone away from the area in question. The
telephone’s electrical contacts could generate a tiny spark.
While unlikely, it is possible that this spark could ignite
heavy concentrations of gas.
•Never push objects of any kind into the equipment through
housing slots since they may touch hazardous voltage
points or short out parts that could result in a risk of electric
shock. Never spill liquid of any kind on the telephone. If
liquid is spilled, however, refer servicing to proper service
personnel.
•To reduce the risk of electric shock, do not disassemble this
telephone. There are no user serviceable parts. Opening or
removing covers may expose you to hazardous voltages.
Incorrect reassembly can cause electric shock when the

telephone is subsequently used. If your telephone does not
work properly, refer to the information below which
describes how to get service for your telephone.
Service
1Before cleaning, unplug the telephone from the modular wall
jack. Do not use liquid cleaners or aerosol cleaners. Use a damp
cloth for cleaning. (See General Care and Maintenance later in
this manual.)
2Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions
exist:
—If liquid has been spilled into the telephone.
—If the telephone has been exposed to rain or water.
—If the telephone does not operate normally by following the
operating instructions, adjust only those controls described
in these instructions. Do not attempt to adjust any other
controls since doing so may result in damage to the
telephone and will require extensive work by a qualified
technician to restore the telephone to normal operation.
—If the telephone has been dropped or the housing has been
damaged.
—If you note a distinct change in the performance of the
telephone.
WARNING: When this product is located in a separate building from
the telephone communications system, a line current protector MUST
be installed at the entry/exit points of ALL buildings through which the
line passes.
The following are the ONLY acceptable devices for use in this
application:
•Lucent Technologies 4-type protectors, except the 4C3S-75
“Enhanced”Protector
SAVE THESE INSTRUCTIONS
When you see this warning symbol on the product,
refer to the instructions booklet packed with the
product for more information before proceeding.
!

1
Your 9110 Telephone
The Lucent Technologies 9110 telephone can be used at your place
of business with any of the following communications systems:
System 25, System 75, System 85, DEFINITY®Generic 1 or Generic
2, MERLIN®, or Dimension®Communications Systems. The Lucent
Technologies 9110 has the following basic features:
•Convenient Pulse or pushbutton Tone dialing
•Desk or table-mounted
•Hands-free 2-way speakerphone (speak and listen)
operation
•Ten memory-dialing buttons which can hold twenty
memory-dialing numbers
•Flashing ringer light which indicates incoming call
•Flashing Message light
•Flash button, for using such features as Hold and Transfer
•Last Number Redial feature
•Save feature, which allows you to save a number in memory
for a temporary period of time
•Mute function
•Speaker volume control
•User-selectable ringer volume and pitch control
•User-adjustable speakerphone volume control
Figure 1 shows you the top and bottom view of the Lucent
Technologies 9110 telephone and its many features. Explanations of
these features follow the figures.

2
Figure 1: Lucent Technologies 9110 Telephone,
Top and Bottom Views
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*O#
9110
FLASH
TOP VIEW
4
9
15
16
BOTTOM VIEW
21
RINGER
PITCH
17
19
20
21
1 2
SPEAKER
PHONE
SAVE PROGRAM PAUSE TONE REDIAL
6
7
1012
1314
PULSE TONE
3
MUTE
TEL. NO.
EXT. NO.
01
02
03
04
05
11
12
13
14
15
16
17
18
19
20
5
8
11
18
06
07
08
09
10

3
The TOP VIEW includes the following:.
1) 9-volt Adapter jack (on top/rear side of telephone)
This round jack, located on the top/rear of the set and labeled DC 9V,
is used to connect a 9-volt adapter to the telephone. This adapter can
be used for improving the performance of the built-in speakerphone on
long loops in which there is limited power available from the line.
2) LINE jack (on top/rear side of telephone)
This jack, located on the top/rear of the set, is used to connect the
telephone and the modular wall jack. Use the 7-foot cord that comes
with the set.
3) DATA jack (on top/rear side of telephone)
This jack, located on the top/rear of the set, is used to connect a
device such as a modem to the telephone.
4) Ringer indicator/Message light
This indicator flashes when the telephone rings with an incoming call.
The light also flashes when you have a message.
5) Ten Memory-Dialing buttons
These 10 buttons, located at the top of the dial pad, provide easy
dialing of 20 frequently-dialed numbers. Each memory button can
store two separate numbers of up to 24 digits. (A pause or flash
counts as two digits.) In order to dial the number programmed on the
upper portion of each button (numbered 01 through 10), press the
button once; to dial the number programmed on the lower half of each
button (numbered 11 through 20), press the button twice.
6) SPEAKERPHONE button
Use the 2-way speakerphone for hands-free call-handling. When the
speakerphone is activated, the red light next to the button goes on.
7) MUTE button
When you press the MUTE button while speaking on the handset, the
handset’s microphone is turned off. Use the Mute feature when you
want to confer with someone in the room with you, but you do not want
the other party on the call to hear your conversation. When the Mute
feature is activated, the red light next to the button goes on.

4
8) FLASH button
This button is used with PBX systems to activate special PBX facilities
such as Hold or Transfer which may be available in your PBX.
9) Dial pad
The standard dial pad can be used for normal dialing.
10) REDIAL button
With this feature, you can redial the last number dialed from the dial
pad. Merely lift the handset, and when you hear dial tone, press the
REDIAL button. The last number that you dialed is redialed
automatically. This number can be up to 32 digits.
11) TONE button
This button is used for converting from Pulse to Tone during dialing.
For example, your telephone line may require the Tone/Pulse switch to
be set to the Pulse position for normal dialing, but certain long-
distance services to which you subscribe, such as telephone
answering/messaging systems or electronic banking-by-phone, may
require dialed command digits using Tone format following the access
telephone number for that service. The Tone command can be used
manually and is storable in memory.
12) PAUSE button
With this feature, you can insert a 3.6-second pause into the dialing
sequence. A pause in a dialing sequence may be needed if your
telephone is connected to a certain type of PBX or to any network
where a pause is required. For example, you may need a pause
between an outside line access number (usually “9”) and the
telephone number.
13) PROGRAM button
This button is used to enter numbers or extensions onto any of the
10 memory buttons.
14) SAVE button
On this button you can save one number in the redial memory for
future use.
15) Handset cord jack
This jack, located on the left side of the set, is used for connecting the
handset with the telephone.

5
16) Handset
The handset is used for placing and receiving calls.
The BOTTOM VIEW includes the following:
17) Battery compartment
You may place two 1.5-Volt AA batteries in this compartment in case
of power outage.
18) Speakerphone volume slide control
This control is used to adjust the volume of the speakerphone. It is set
to midway for normal listening level.
19) Tone/Pulse switch
This switch is used to select the dialing mode, either TONE (DTMF) or
PULSE (Decadic). The correct mode depends on the telephone
network.
20) Ringer Volume switch
The settings on this switch affects the ringer volume during an
incoming call. There are three available ringer volume positions: Low,
Medium, and High.
21) Ringer pitch control
The pitch of the ringing sound can be changed by rotating this control
on the bottom of the telephone.

6
Installation
Use the following procedures for installing your 9110 telephone.
Contents of the 9110 Package
The following items come in the box with the 9110 telephone:
•A 7-foot line cord
•A 9-foot handset cord
Installing the Batteries
This telephone requires two 1.5-volt AA batteries (provided with the
set) to retain the numbers stored in memory in the event the telephone
is disconnected from the line.
1If the telephone is already connected, disconnect the
telephone from the modular jack before you install the
batteries.
2Locate the battery compartment on the right side on the
bottom of the telephone. See Figure 1 for its location.
3Insert a small pointed tool or a small screwdriver in the
“D”-shaped hole to the left of the compartment.
4Press down and slide the cover to the right to open it.
5Insert two AA batteries in the battery compartment. The “–”
(negative) end of the battery should be placed against the
springs.
6Replace the battery compartment cover and, if applicable,
plug the line cord into the modular jack again. If you have
not installed the telephone yet, go on to Desk/Table
Installation on the next page.
Note: After you replace the batteries, it will be necessary to
re-program your memory-dialing buttons.

7
Desk/Table Installation
For desk or table installation, use the 7-foot straight line cord that
came with your telephone to connect the telephone to a modular jack.
WARNING: Do not plug the handset cord into the line jack on the
bottom of your telephone since it could damage your handset and the
telephone.
1Plug one end of the line cord into the line jack on the
top/rear of the telephone. See Figure 1 for the location of
the line jack.
2Plug one end of the coiled handset cord into the handset
jack on the side of the telephone. See Figure 1.
3Plug the other end of the handset cord into the handset.
4Hang up the handset.
5Plug the free end of the line cord into a modular jack.
6Lift the handset and listen for dial tone.
Note: When you have installed the telephone, you can set
the ringer volume and ringer pitch as desired. (See Figure 1
for the location of the Ringer volume switch and the Ringer
pitch control.)

8
Using the Features
Answering and Placing a Call
To answer a call
1Lift the handset.
2Speak with the other party.
To place a call
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2Dial the desired number.
Note: You can also dial a number with one of the
memory-dialing buttons. For more information, see “The
Memory-Dialing Feature”later in this section.
3When you have finished the call, hang up the handset or
press the SPEAKERPHONE button again.
4The light next to the SPEAKERPHONE button goes off.
To use the TONE button to change from Pulse to Touch-Tone
Use this feature if your telephone is set for the Pulse feature, but you
need to use Touch-Tones in order to dial the number or use a
particular banking or long-distance service.
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2Dial the portion of the number required in Pulse format (that
is, when the Tone/Pulse button is set to Pulse).
3Press the TONE button (a 3.6-seconds pause is
automatically inserted).
4Dial the service's command digits (in Tone mode) as
required.
Note: The telephone returns to Pulse mode when the call is
completed.

9
To turn off (mute) the microphone on the handset or the
speakerphone so the other person on the call cannot hear you
1While on a call, press the MUTE button.
•The light next to the MUTE button goes on.
•The microphone associated with the handset or the
speakerphone, whichever you are using, is turned off.
2When you are ready to speak with the other person again,
press the MUTE button again.
•The light next to the MUTE button goes off.
To change from the handset to the speakerphone during a call
1While on a call using the handset, press the
SPEAKERPHONE button.
•The light next to the SPEAKERPHONE button goes on.
2Hang up the handset and continue the conversation on the
speakerphone.
To change from the speakerphone to the handset during a call
1While on a call using the speakerphone, lift the handset.
•The light next to the SPEAKERPHONE button goes off.

10
The Memory-Dialing Feature
You may store any combination of numeric entries, including a pause
or flash, a *, and a #, in Tone mode. Use the following procedures.
To store a number on any of the 10 memory-dialing buttons
Note: Two separate telephone numbers can be stored on each
memory-dialing button, one on the upper half of the button (numbered
01 through 10) and one telephone number on the lower half of the
button (numbered 11 through 20).
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2Press the PROGRAM button.
3Dial the telephone number you want to store.
Note: You can use the PAUSE button to program a
3.6-second pause between a dialing access number
(usually “9”) and the telephone number and for certain
banking and long-distance services.
4Press the memory-dialing button on which the number is to
be stored. Press the button once to store the number on the
upper half of the button. Press the button twice to store the
number on the lower half of the button.
5Hang up the handset or press the SPEAKERPHONE
button.
•The light next to the SPEAKERPHONE button goes off.
Note: Be sure to write the stored telephone numbers in the
appropriate space on the button designation card on the front of
the telephone.

11
To dial a telephone number stored on a memory-dialing button
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2Press the memory-dialing button on which the telephone
number is stored. Press the button once to dial the
telephone number stored on the upper half of the button.
Press the button twice to dial the telephone number stored
on the lower half of the button.
•The number is automatically dialed.
Redialing a Number (with the SAVE Button or the REDIAL Button)
Note: You can use the REDIAL button or the SAVE button to redial
numbers. Your telephone redials up to 32 digits.
•The REDIAL button redials the last number you dialed.
•The SAVE button redials a specific number you have dialed
before and have stored on the SAVE button for future use.
To store a number on the SAVE button
1When you want to save a number you have just dialed,
press the SAVE button.
•The number is stored on the SAVE button.
To call a number stored on the SAVE button
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2When you hear dial tone, press the SAVE button (to redial a
specific number you have saved).
•The number is automatically dialed.

12
To use the REDIAL button to redial a number you just dialed
1Lift the handset or press the SPEAKERPHONE button.
•When you press the SPEAKERPHONE button, the light
next to the button goes on.
2When you hear dial tone, press the REDIAL button (to redial
the last number that you dialed).
•The number is automatically dialed.
Hold
To put a call on hold
1While on a call, press the FLASH button.
To return to the held call
1Press the FLASH button twice.
•You are connected to the held call.
Conference
To add a third party to a call
1While on a call, press the FLASH button.
•The present call is put on hold.
2Dial the number of the third party.
Note: You can privately discuss the call with the third party
at this time; if there is no answer or busy, press the FLASH
button twice to return to the original party.
3Press the FLASH button.
•All parties are now connected.