Avery Dennison SNAP 500 Operating manual

Classification: Avery Dennison - Public
Operators and Service Manual
Avery Dennison
SNAPTM 500 Thermal Printer, Gen 1 and Gen 2
300dpi: 2/1 2/0 1/1 1/0
600dpi: 1/1 2/1
Gen 1 –2 heads
Gen 2 –1, 2, or 3 heads
05631398 Rev 5.2 02/17
Original Instructions
© 2017 Avery Dennison Corp. All rights reserved
028028

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
WARNING
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference that may cause undesired operations.
This Class A digital apparatus meets all requirements of the Canadian Interference
Causing Equipment Regulations. Cet appareil numerique de la classe A respecte toutes les exigences
du Reglement sur le material broilleur du Canada

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
Table of Contents
1.0 INTRODUCTION 9
2.0 SAFETY INSTRUCTIONS 10
3.0 INSTALLATION 12
3.1 Preparing for the installation 12
3.1.1 AC Power Line 12
3.1.2 Location Considerations 12
3.1.3 PC Requirements 13
3.1.4 User Safety 14
3.2 Receiving 14
3.3 Unpacking 14
3.3.1 Removing the printer from the carton 14
3.3.2 InspectionandInventoryChecklist 16
3.3.3 Downloading Support Documentation 16
3.3.4 Disassembly and Disposal 17
3.4 Printer Description 18
3.4.1 Component Descriptions 18
3.4.2 Printer Configurations 19
3.5 Printer Setup 21
3.5.1 Attaching the Stacker 21
3.5.2 Attaching the Unwind Assembly 22
3.5.3 Mains Disconnect 22
3.5.4 Installing the Power Cord 23
3.6 Communications Cable Installation 24
3.6.1 Serial Cable 24
3.6.2 USB Cable 24
3.7 Networking Setup 25
3.7.1 BIOS settings 25
3.7.2 Connecting the networking cable 25
3.7.3 Setting the Printer IP Address 26
3.8 PCMate Platinum Software Installation 27
3.9 Printing a Test Label 27
3.9.1 Loading Supplies 27
3.9.2 Turning the Printer on 27
3.9.3 Selecting the Test Format 28
3.9.4 Printing the Test Labels 28
4.0 OPERATION 29
4.1 Loading Supplies 29
4.1.1 Installing Ink to the Top Ink Supply Station(s) 29
4.1.2 Installing Ink to the Bottom Ink Supply Station 32
4.1.3 Loading the Stock 32
4.1.4 Butt Splice 34
4.1.5 Threading Diagrams –Gen 1 35
4.1.6 Threading Diagrams –Gen 2 35
4.2 Sending a Print Job to the Printer 37
4.3 Printing Labels 37

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
4.3.1 Printer Control Panel 37
4.3.2 Printing 38
4.3.3 Feeding the stock 39
4.3.4 Errors 39
4.3.5 End of Day 39
4.3.6 Clearing Print Jobs 40
4.4 Using Pre-printed Stock 40
4.4.1 Selecting the Sensor 40
4.4.2 Aligning the Stock to the Sensor 40
4.5 Option Menu System 41
4.5.1 Running Test Patterns 42
4.5.2 Setting / Adjusting Voice Button Volume 44
5.0 MAKING ADJUSTMENTS 45
5.1 Print Head Adjustments 45
5.1.1 Adjusting Print Head Pressure 45
5.1.2 Adjusting Density (Darkness) 46
5.2 Adjusting the Stacker 46
5.2.1 Stacker Position 47
5.2.2 Stacker Angle 47
5.2.3 Platform Angle 48
5.2.4 Height of Stack - Stacker Sensor 48
5.2.5 Static Brush 49
5.3 Virtual Control Panel 50
5.3.1 Introduction 50
5.3.2 Changing Printer Settings in PCMate 51
5.3.3 Print/Cut Adjust Tab 52
5.3.4 Selecting the Printer Language 53
5.3.5 Setting the Date and Time 53
5.3.6 Enabling or Disabling the Cutter 54
5.3.7 Selecting the Print Speed 54
5.3.8 Selecting the Flagging Mode 55
5.3.9 Selecting the Sense Mark Type 55
5.3.10 Setting the Default Transfer Type 55
5.3.11 Viewing the Life Counts 56
5.3.12 Firmware Version 56
5.3.13 Print Quality 57
5.3.14 Other information on VCP 57
5.4 Web Server 58
5.4.1 Viewing and Changing the Printer Settings 58
5.4.2 Converting the DHCP Address to a Static Address 59
5.4.3 Resetting the Printer to DHCP Mode 60
5.4.4 Troubleshooting the Network Connection 60
6.0 MAINTENANCE 61
6.1 Print Head Cleaning and Handling 61
6.1.1 Handling Techniques 61
6.1.2 Cleaning Procedures 62
6.2 Print Head Replacement 63
6.3 Lubrication 65
6.4 Rotary Knife Assembly 65
6.4.1 Removing and Replacing the Knife Assembly 66
6.4.2 Adjust the Knife Home Position 67

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
6.5 Knife Blade Cleaning 67
6.5.1 Cleaning Procedure 67
7.0 SERVICE ADJUSTMENTS 69
7.1 Tape (Web) Guide Position 69
7.2 Tape (Web) Guide Width Adjustments 69
7.3 Auxiliary Feed 69
7.4 Knife Shear Adjustment 69
7.5 Feed Assembly Adjustment 71
8.0 UPGRADING THE PRINTER FIRMWARE 73
8.1 Introduction 73
8.2 Selecting the UPG file 73
8.3 Getting the UPG file 74
8.3.1 Getting UPG file using D2Comm 74
8.3.2 Getting UPG file without using D2Comm 74
8.4 Performing the Upgrade 75
8.4.1 Unzipping the file 75
8.4.2 Upgrading through PCMate 76
8.4.3 Upgrading through USB Flash Drive 79
8.4.4 Upgrading through the Webserver 79
9.0 ELECTRICAL TROUBLESHOOTING 83
9.1 Power Up / Sign On / Communications 83
9.2 Tape / Ink Advance 86
9.3 Print 87
9.4 Cut / Stack 89
9.5 Printer Errors 90
10.0 MECHANICAL TROUBLESHOOTING 94
10.1 Tape 94
10.2 Ink 95
10.3 Print 95
10.4 Knife 95
10.5 Minimum Cut Length 96
10.6 Stacker 96
11.0 APPENDICES 98
11.1 Ink and Tape Transfer Types 98
11.2 Tape/Ink Transfer Types to Use When Not Found in PCMate 100
11.3 Printer Specifications 102
11.4 Mini Web Guide Adapter 104
11.5 Programming Contrast Sensors 105

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
11.6 Using the Web Guide Hole Sensor 107
11.7 Warranty Policy 108
11.8 Service 109
11.9 Option Menu System Flowchart 110
12.0 ELECTRICAL ASSEMBLY DRAWINGS 111
12.1 Electrical System Schematic 112
12.2 Harness Connections 114
13.0 MECHANICAL ASSEMBLY DRAWINGS 115
13.1 Unwind Assembly –Gen 1 116
13.2 Unwind Assembly –Gen 2 117
13.3 Unwind Assembly –Gen 2 118
13.4 Guide Assembly –Gen 1 and 2 119
13.5 Guide Assembly –Gen 1 with Hole Sensing 120
13.6 Print Head Assembly –Gen 1 121
13.7 Print Head Assembly –Gen 2 122
13.8 Swing Arm Assembly –Gen 2 123
13.9 Ink Unwind / Rewind Assembly –Gen 1 124
13.10 Ink Unwind / Rewind Arbor Assembly –Gen 2 125
13.11 Ink / Unwind Motor Assembly –Gen 2 126
13.12 Feed –Drive Train Assembly –Gen 1 127
13.13 Feed Assembly –Gen 2 128
13.14 Knife –Drive –Nip Roller Assembly –Gen 1 129
13.15 Drive Assembly –Gen 2 130
13.16 Knife Assembly –Gen 2 131
13.17 Nip Roller Assembly –Gen 2 132
13.18 Short Feed Option –Gen 1 133
13.19 Covers Assembly –Gen 1 134
13.20 Covers Assembly –Gen 2 135
13.21 Fan Assembly –Gen 1 136
13.22 Electrical Components Assembly –Gen 2 137
13.23 Turn Bar / Stacker Mount Assembly –Gen 2 138
13.24 600DPI Machine Parts List –Gen 1 139
13.25 600DPI Machine Parts –Gen 2 140
13.26 Upright Frame Assembly –Gen 1 141
13.27 Stacker 142
13.28 Label Stop 143
14.0 REVISION RECORD 145

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 9
Classification: Avery Dennison - Public
1.0 Introduction
AVERY DENNISON has designed the SNAPTM 500 printer for simple installation,
easy operation, and dependability. Use your printer to produce two-sided, multi-
color care labels for your apparel, footwear, or other products needing
identification. Printing up to a speed of up to 7 inches (178 mm) per second,
(supply dependent) the SNAP 500 printer features quick change-outs of inks and
tapes, multilingual voice prompts, and easy operating system updates.
This manual guides the printer operator as an easy-to-use, quick-reference
guide. It contains procedures for receiving, handling, set-up, installation,
operation, and maintenance of the SNAP 500 printer.
The SNAP 500 printer line consists of 2 generation of printers:
SNAP 500 Gen 1 is a 2-headed machine for printing on both sides of the
label.
SNAP 500 Gen 2 is a 1-, 2-, or 3-headed machine. It always has
locations for 3 heads even if there the printer does not have all 3 heads.
This is how to tell the two machines apart.
This manual covers all head configurations for both generations.
Throughout this manual, a system of NOTES, CAUTIONS, and WARNINGS
identify key information to ensure your personal safety and to proper printer
operation. Please review these carefully.
We also strongly suggest that you watch the 17-minute training video,
which is available on the D2Comm web site. Refer to the documentation
included with the printer for more details.
NOTES call attention to information that is especially
significant to understanding and operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be damaged.
WARNING notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.
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10 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
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2.0 Safety Instructions
Follow all of the safety requirements and procedures established for your
facility.
Turn off the power to the printer before cleaning, servicing, or replacing
any components.
You do not have to turn off the power when loading or changing supplies.
Follow all cautions and instructions marked on the product
There are hazardous moving parts in the printer. Service should be
performed only by trained service personnel.
All covers and guards must be in place when operating the printer and
should be removed only by trained service personnel.
Do not push objects of any kind through openings in the equipment.
Dangerous energy might be present and cause fire, electric shock, or
damage to the equipment.
Do not block or cover the openings of the equipment.
Do not place the equipment near a radiator or heat register. This could
cause the product to overheat.
Turn off the printer and disconnect the power cord before servicing the
printer.
Operators should read and understand the Operators manual before
operating the printer
If the printer operates improperly or fails to respond to commands, turn
the printer off using the power switch. If the problem continues to occur,
obtain service for the printer.
The AC mains supply for the printer should be properly grounded and
provide overcurrent protection as required to meet all local electrical and
building codes.
The AC mains supply for the printer should be properly grounded and
should meet all local electrical and building codes and provide
overcurrent protection as required.
The AC mains supply for the printer should be properly grounded and
should meet all local electrical and building codes and provide
overcurrent protection as required
Do not remove, deface, or defeat any safety guards or warning labels.
Do not operate the printer with any parts missing or broken.
For information about supply compatibility or environmental information,
contact your local Avery Dennison Customer Service.

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 11
Classification: Avery Dennison - Public
The printer has been designed to be as safe as possible. However, there
are moving parts during the normal operation of the printer. Obey all
warning labels and safety instructions during operation.
CAUTION: The SNAP 500 printer has some pinch points
which have safeguards design in. AVERY DENNISION
strongly recommends that you do not modify or bypass
these safeguards.
CAUTION: Danger of explosion if battery is incorrectly
replaced. Return product to Avery Dennison for proper
replacement and disposal. Call 1 –800 –543 –6650
Warning: There are hazardous moving parts at the
print head station. Keep hair, loose garments, jewelry
and fingers away.
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12 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
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3.0 Installation
3.1 Preparing for the installation
3.1.1 AC Power Line
NOTE: AVERY DENNISON requires that the minimum
electrical service be 10 Amps @ 115VAC or 6 Amps @
230VAC. This will allow the SNAP 500 printer, PC, and any
additional support or service equipment to be plugged
into the same service. It is highly recommended that the
printer and its accessories be on a dedicated circuit.
The electrical service supplying power to the SNAP 500 printer or to peripheral
equipment connected to the SNAP 500 printer should meet standard electrical
code practices, overcurrent protection, proper grounding and neutrals.
3.1.2 Location Considerations
The SNAP 500 printer weighs 55 pounds (25 kg) and requires a table of sufficient
quality and strength to handle this load. The printer requires an area of
approximately 72" wide x 30" deep x 32" high (1.8 m x 76 cm x 81 cm). The host
PC (if used) and any printer options will increase the required area. AVERY
DENNISON recommends using an industrial type worktable. Refer to Figure 1
below.
The SNAP 500 printer is designed for easy operator accessibility to the printer
controls and components. Select your SNAP 500 printer’s location that optimizes
product flow and operator comfort:
Physical demands on the operator will dictate proper height of the table
supporting the printer. Ensure the operator has comfortable access to the
printer. Refer to Figure 1.
Allow enough space for smooth flow of materials that the operator will
load on the printer as well as space for processing the finished product
from the printer.
While AVERY DENNISON has designed the printer to be reasonably
quiet, select an area where repetitious noise from printing and cutting
processes is acceptable.
CAUTION: Each customer must take responsibility to
ensure the workstation created for the SNAP 500 printer
meets the recommended requirements to ensure optimal
operation of the printer.
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User’s Manual—SNAP™ 500 Gen 1 and Gen 2 13
Classification: Avery Dennison - Public
Figure 1: Recommended Workstation Layout
3.1.3 PC Requirements
Most customers use a personal computer to download information to the SNAP
500 printer. The printer can be connected to any type of computer capable of
sending the AVERY DENNISON Command Language, or PCL.
PCMate Platinum tag and label printing software supports the new virtual control
panel feature when using the SNAP 500 printer. PCMate features higher
communication speeds of the SNAP 500. Finally, it can deliver firmware
upgrades from the Internet.
NOTE: PCMate Platinum requires the following minimum
system:
IBM ®PC or Compatible
Microsoft Windows®XP, 7 or later (check for latest version of Windows)
At least 2 Gigabytes of RAM
At least 10 Gigabyte of available disk space
Pentium III or later processor, 800Mhz
Monitor with 1024 x 768 resolution
CD ROM drive or
Internet connection to access software upgrades and remote diagnostics
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14 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
3.1.4 User Safety
1. Follow all of the safety requirements and procedures established for your
facility.
2. Turn off the power to the printer and accessories before cleaning, servicing,
or replacing any components.
3. You do not have to turn off the power when loading or changing supplies.

CAUTION: The SNAP 500 printer has some pinch points which have
safeguards design in. AVERY DENNISION strongly recommends that
you do not modify or bypass these safeguards.

CAUTION: Danger of explosion if battery is incorrectly replaced. Return
product to Avery Dennison for proper replacement and disposal.

WARNING: There are hazardous moving parts at the print head station.
Keep hair, loose garments, jewelry and fingers away
3.2 Receiving
The SNAP 500 printer shipping carton weighs 75 pounds (34 Kg). The carton is
large and specially made to protect the printer. It may be awkward or difficult to
move by hand to its installation location.
CAUTION: Do not remove the printer from the carton or
unpack in the shipping/receiving department. Move the
carton to the installation location.
Move the SNAP 500 printer with a forklift, fork cart, or handcart to its
intended location. It is easier and safer to use one of these handling
devices to move the printer. Leaving the printer in the carton while it is
being moved within your facility will help protect it until placed in its new
location.
The stacker, remote display/control unit and any other accessories
purchased for the printer may be shipped separately.
3.3 Unpacking
3.3.1 Removing the printer from the carton
1. Open the carton by removing the banding straps.
2. Cut the tape seam on the top of the carton.
3. Remove top foam-packing layer (see Figure 2A).
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User’s Manual—SNAP™ 500 Gen 1 and Gen 2 15
Classification: Avery Dennison - Public
4. Remove any individual pack components like the supply unwind arbor.
Figure 2A –Shipping Carton
CAUTION: Do not discard any of the packing / shipping
material in case you have to move the printer to another
location or return it to AVERY DENNISON for service.
5. The printer has been wrapped with plastic to protect the printer from the
packing material and moisture.
6. It requires 2 people to remove the printer from the carton and place on the
workstation..
Figure B
7. Lift the outer packing sleeve from the base (see Figure B) above.
8. Unpack the unwind arbor from its box and place it on the workstation table
next to the printer. Refer to Section 3.5.2 Attaching the Unwind Assembly &
Refer to Section 3.5.1, Attaching the Stacker.
CAUTION: Lifting the printer from any component other
than case or stacker supports can damage the printer and
cause needless start up delays.
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16 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
Figure 2B: Possible Lift Locations
3.3.2 Inspection andInventory Checklist
1. Inspect the printer for any damage that may have occurred from shipping.
2. Check the SNAP 500 printer shipping carton for:
Serial Cable
A quick-disconnect power cord for 115-Volt printer)
3. If you see obvious damage or if any missing items contact AVERY
DENNISON for further instructions.
In the U.S.A., call [phone], select option for Customer Service.
Outside the U.S.A., please contact your local AVERY DENNISON
supplier.
CAUTION: Each customer must take responsibility to
ensure the workstation created for the SNAP 500
printer meets the recommended requirements to
ensure optimal operation of the printer.
3.3.3 Downloading Support Documentation
1. Go to www.monarch.averydennison.com/support to download manuals,
videos, software, and firmware upgrades.
X
X
X
X
X
X

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 17
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2. Find the section marked “Documentation & Printer Status Codes,” select
“Snap 500” from the Select Apparel Model drop-down box, and look in the
appropriate section on the page for the following.
PCMate Platinum software
Instructional Video
SNAP 500 Printer User's Manual
3.3.4 Disassembly and Disposal
1. No special steps are needed to decommission the printer.
2. Remove stock and ink and disconnect the power cord and communication cable(s);
3. Dispose of the printer in accordance with local laws and ordinances.

18 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
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3.4 Printer Description
3.4.1 Component Descriptions
Shown below are the important parts of the SNAP 500 Printer. Please take a
moment to familiarize yourself with the printer.
Figure 3: SNAP 500 Printer (Gen 2 shown)
NOTE: Please take some time to become familiar with the
printer’s major components and their functions. Refer to
Figure 3.
The Stock Unwind Arbor holds the supply roll. By rotating the outer knob
clockwise or counterclockwise, you can adjust the Tape Arbor to
accommodate tapes ranging from ½ inch - 2 ¼ inches (12.7 mm - 57.2 mm)
wide. The arbor auto-centers the tape through the printer. Metal fingers
extend to hold the supply roll in place. This allows back tension which keeps
the tape centered through the printer.
The Stock (Web) Guide guides the stock through the printer and is adjusted
by rotating the black knob.
The Upper and Lower Print Stations house the print head assemblies.
They have knobs for adjusting print head pressure and print density to control
the print quality.

Stacker
Rotary Knife Assembly
Upper Right Print Station
Control Panel
Upper Ink Arbors
Stock Unwind Arbor
Stock (Web) Guide
Lower Print Station
Lower Ink Arbors
Upper Left Print Station
Tape Feed

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 19
Classification: Avery Dennison - Public
The Upper and Lower Ink Arbors are spring loaded, allowing them to open
up and self-center the ink cores. They accommodate ink rolls ranging from 1
inch - 2 ½ inches with Inch Adapter or from 25 mm –60 mm with the Metric
Adapter.
A Rotary Knife Assembly comes with printer. When printing and cutting
woven tapes, use a Sonic Knife accessory option that provides ultrasonic
cutting and sealing of the ends that prevents unraveling.
The Stacker collects the finished, printed labels. You can adjust it to
accommodate a variety of label tapes and short or long labels. Once the
stacker reaches the bottom, the printer will stop, indicate the stacker is full,
and allow you to remove the labels.
The Control Panel with buttons and LED’s indicate printer status and
information about specific jobs.
WARNING: This is a class A product. In a domestic
environment this product may cause radio interference in
which case the user may be required to take adequate
measures.
3.4.2 Printer Configurations
The Snap 500 comes in 4 configurations, the 2 print heads over 1 print head, 2
over 0, 1 over 1, and the 1 over 0. Each of these configurations is described
below.
2 over 1 –The Snap 500 2 over 1 features two print heads over 1 lower print
head, capable of printing a two sided label. Two colors on top and one color
on the bottom.
2 over 0 –The Snap 500 2 over 0 features two print heads, both on top,
capable of printing one sided two color labels.
1 over 1 –The Snap 500 1 over 1 features two print heads with one on top
and one on bottom, capable of printing two sided one colored labels.
NOTE: There are 2 generations of this machine. The first generation
machine has only 2 heads. The second generation machine has 2 heads
but a location for a 3rd head. This is how to tell the two machines apart.
1 over 0 –The Snap 500 1 over 0 features one upper print head over no
lower print head, capable of printing a one color, one sided label .
Printhead resolution - The printer may also have either a 300dpi or 600dpi
printhead.
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20 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
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Print head retainers (mounted to print heads) and print head brackets are also
different between the two generations. They are not interchangeable. See differences
in pictures below.
Figure 3A: Print Heads and Retainers
GEN 1 GEN2
Figure 3B: Print Head Brackets
GEN 1 GEN2