Avery Dennison SNAP 500 Operating manual

Classification: Avery Dennison - Public
Operators and Service Manual
Avery Dennison
SNAPTM 500 Thermal Printer, Gen 1 and Gen 2
300dpi: 2/1 2/0 1/1 1/0
600dpi: 1/1 2/1
Gen 1 –2 heads
Gen 2 –1, 2, or 3 heads
05631398 Rev 5.2 02/17
Original Instructions
© 2017 Avery Dennison Corp. All rights reserved
028028

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
WARNING
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference that may cause undesired operations.
This Class A digital apparatus meets all requirements of the Canadian Interference
Causing Equipment Regulations. Cet appareil numerique de la classe A respecte toutes les exigences
du Reglement sur le material broilleur du Canada

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
Table of Contents
1.0 INTRODUCTION 9
2.0 SAFETY INSTRUCTIONS 10
3.0 INSTALLATION 12
3.1 Preparing for the installation 12
3.1.1 AC Power Line 12
3.1.2 Location Considerations 12
3.1.3 PC Requirements 13
3.1.4 User Safety 14
3.2 Receiving 14
3.3 Unpacking 14
3.3.1 Removing the printer from the carton 14
3.3.2 InspectionandInventoryChecklist 16
3.3.3 Downloading Support Documentation 16
3.3.4 Disassembly and Disposal 17
3.4 Printer Description 18
3.4.1 Component Descriptions 18
3.4.2 Printer Configurations 19
3.5 Printer Setup 21
3.5.1 Attaching the Stacker 21
3.5.2 Attaching the Unwind Assembly 22
3.5.3 Mains Disconnect 22
3.5.4 Installing the Power Cord 23
3.6 Communications Cable Installation 24
3.6.1 Serial Cable 24
3.6.2 USB Cable 24
3.7 Networking Setup 25
3.7.1 BIOS settings 25
3.7.2 Connecting the networking cable 25
3.7.3 Setting the Printer IP Address 26
3.8 PCMate Platinum Software Installation 27
3.9 Printing a Test Label 27
3.9.1 Loading Supplies 27
3.9.2 Turning the Printer on 27
3.9.3 Selecting the Test Format 28
3.9.4 Printing the Test Labels 28
4.0 OPERATION 29
4.1 Loading Supplies 29
4.1.1 Installing Ink to the Top Ink Supply Station(s) 29
4.1.2 Installing Ink to the Bottom Ink Supply Station 32
4.1.3 Loading the Stock 32
4.1.4 Butt Splice 34
4.1.5 Threading Diagrams –Gen 1 35
4.1.6 Threading Diagrams –Gen 2 35
4.2 Sending a Print Job to the Printer 37
4.3 Printing Labels 37

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
4.3.1 Printer Control Panel 37
4.3.2 Printing 38
4.3.3 Feeding the stock 39
4.3.4 Errors 39
4.3.5 End of Day 39
4.3.6 Clearing Print Jobs 40
4.4 Using Pre-printed Stock 40
4.4.1 Selecting the Sensor 40
4.4.2 Aligning the Stock to the Sensor 40
4.5 Option Menu System 41
4.5.1 Running Test Patterns 42
4.5.2 Setting / Adjusting Voice Button Volume 44
5.0 MAKING ADJUSTMENTS 45
5.1 Print Head Adjustments 45
5.1.1 Adjusting Print Head Pressure 45
5.1.2 Adjusting Density (Darkness) 46
5.2 Adjusting the Stacker 46
5.2.1 Stacker Position 47
5.2.2 Stacker Angle 47
5.2.3 Platform Angle 48
5.2.4 Height of Stack - Stacker Sensor 48
5.2.5 Static Brush 49
5.3 Virtual Control Panel 50
5.3.1 Introduction 50
5.3.2 Changing Printer Settings in PCMate 51
5.3.3 Print/Cut Adjust Tab 52
5.3.4 Selecting the Printer Language 53
5.3.5 Setting the Date and Time 53
5.3.6 Enabling or Disabling the Cutter 54
5.3.7 Selecting the Print Speed 54
5.3.8 Selecting the Flagging Mode 55
5.3.9 Selecting the Sense Mark Type 55
5.3.10 Setting the Default Transfer Type 55
5.3.11 Viewing the Life Counts 56
5.3.12 Firmware Version 56
5.3.13 Print Quality 57
5.3.14 Other information on VCP 57
5.4 Web Server 58
5.4.1 Viewing and Changing the Printer Settings 58
5.4.2 Converting the DHCP Address to a Static Address 59
5.4.3 Resetting the Printer to DHCP Mode 60
5.4.4 Troubleshooting the Network Connection 60
6.0 MAINTENANCE 61
6.1 Print Head Cleaning and Handling 61
6.1.1 Handling Techniques 61
6.1.2 Cleaning Procedures 62
6.2 Print Head Replacement 63
6.3 Lubrication 65
6.4 Rotary Knife Assembly 65
6.4.1 Removing and Replacing the Knife Assembly 66
6.4.2 Adjust the Knife Home Position 67

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
6.5 Knife Blade Cleaning 67
6.5.1 Cleaning Procedure 67
7.0 SERVICE ADJUSTMENTS 69
7.1 Tape (Web) Guide Position 69
7.2 Tape (Web) Guide Width Adjustments 69
7.3 Auxiliary Feed 69
7.4 Knife Shear Adjustment 69
7.5 Feed Assembly Adjustment 71
8.0 UPGRADING THE PRINTER FIRMWARE 73
8.1 Introduction 73
8.2 Selecting the UPG file 73
8.3 Getting the UPG file 74
8.3.1 Getting UPG file using D2Comm 74
8.3.2 Getting UPG file without using D2Comm 74
8.4 Performing the Upgrade 75
8.4.1 Unzipping the file 75
8.4.2 Upgrading through PCMate 76
8.4.3 Upgrading through USB Flash Drive 79
8.4.4 Upgrading through the Webserver 79
9.0 ELECTRICAL TROUBLESHOOTING 83
9.1 Power Up / Sign On / Communications 83
9.2 Tape / Ink Advance 86
9.3 Print 87
9.4 Cut / Stack 89
9.5 Printer Errors 90
10.0 MECHANICAL TROUBLESHOOTING 94
10.1 Tape 94
10.2 Ink 95
10.3 Print 95
10.4 Knife 95
10.5 Minimum Cut Length 96
10.6 Stacker 96
11.0 APPENDICES 98
11.1 Ink and Tape Transfer Types 98
11.2 Tape/Ink Transfer Types to Use When Not Found in PCMate 100
11.3 Printer Specifications 102
11.4 Mini Web Guide Adapter 104
11.5 Programming Contrast Sensors 105

User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
11.6 Using the Web Guide Hole Sensor 107
11.7 Warranty Policy 108
11.8 Service 109
11.9 Option Menu System Flowchart 110
12.0 ELECTRICAL ASSEMBLY DRAWINGS 111
12.1 Electrical System Schematic 112
12.2 Harness Connections 114
13.0 MECHANICAL ASSEMBLY DRAWINGS 115
13.1 Unwind Assembly –Gen 1 116
13.2 Unwind Assembly –Gen 2 117
13.3 Unwind Assembly –Gen 2 118
13.4 Guide Assembly –Gen 1 and 2 119
13.5 Guide Assembly –Gen 1 with Hole Sensing 120
13.6 Print Head Assembly –Gen 1 121
13.7 Print Head Assembly –Gen 2 122
13.8 Swing Arm Assembly –Gen 2 123
13.9 Ink Unwind / Rewind Assembly –Gen 1 124
13.10 Ink Unwind / Rewind Arbor Assembly –Gen 2 125
13.11 Ink / Unwind Motor Assembly –Gen 2 126
13.12 Feed –Drive Train Assembly –Gen 1 127
13.13 Feed Assembly –Gen 2 128
13.14 Knife –Drive –Nip Roller Assembly –Gen 1 129
13.15 Drive Assembly –Gen 2 130
13.16 Knife Assembly –Gen 2 131
13.17 Nip Roller Assembly –Gen 2 132
13.18 Short Feed Option –Gen 1 133
13.19 Covers Assembly –Gen 1 134
13.20 Covers Assembly –Gen 2 135
13.21 Fan Assembly –Gen 1 136
13.22 Electrical Components Assembly –Gen 2 137
13.23 Turn Bar / Stacker Mount Assembly –Gen 2 138
13.24 600DPI Machine Parts List –Gen 1 139
13.25 600DPI Machine Parts –Gen 2 140
13.26 Upright Frame Assembly –Gen 1 141
13.27 Stacker 142
13.28 Label Stop 143
14.0 REVISION RECORD 145

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 9
Classification: Avery Dennison - Public
1.0 Introduction
AVERY DENNISON has designed the SNAPTM 500 printer for simple installation,
easy operation, and dependability. Use your printer to produce two-sided, multi-
color care labels for your apparel, footwear, or other products needing
identification. Printing up to a speed of up to 7 inches (178 mm) per second,
(supply dependent) the SNAP 500 printer features quick change-outs of inks and
tapes, multilingual voice prompts, and easy operating system updates.
This manual guides the printer operator as an easy-to-use, quick-reference
guide. It contains procedures for receiving, handling, set-up, installation,
operation, and maintenance of the SNAP 500 printer.
The SNAP 500 printer line consists of 2 generation of printers:
SNAP 500 Gen 1 is a 2-headed machine for printing on both sides of the
label.
SNAP 500 Gen 2 is a 1-, 2-, or 3-headed machine. It always has
locations for 3 heads even if there the printer does not have all 3 heads.
This is how to tell the two machines apart.
This manual covers all head configurations for both generations.
Throughout this manual, a system of NOTES, CAUTIONS, and WARNINGS
identify key information to ensure your personal safety and to proper printer
operation. Please review these carefully.
We also strongly suggest that you watch the 17-minute training video,
which is available on the D2Comm web site. Refer to the documentation
included with the printer for more details.
NOTES call attention to information that is especially
significant to understanding and operating the equipment.
CAUTION notices inform you of actions or situations in
which the printer might be damaged.
WARNING notices describe situations in which lack of
attention or insufficient equipment knowledge could cause
either personal injury or damage to the printer.
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10 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Classification: Avery Dennison - Public
2.0 Safety Instructions
Follow all of the safety requirements and procedures established for your
facility.
Turn off the power to the printer before cleaning, servicing, or replacing
any components.
You do not have to turn off the power when loading or changing supplies.
Follow all cautions and instructions marked on the product
There are hazardous moving parts in the printer. Service should be
performed only by trained service personnel.
All covers and guards must be in place when operating the printer and
should be removed only by trained service personnel.
Do not push objects of any kind through openings in the equipment.
Dangerous energy might be present and cause fire, electric shock, or
damage to the equipment.
Do not block or cover the openings of the equipment.
Do not place the equipment near a radiator or heat register. This could
cause the product to overheat.
Turn off the printer and disconnect the power cord before servicing the
printer.
Operators should read and understand the Operators manual before
operating the printer
If the printer operates improperly or fails to respond to commands, turn
the printer off using the power switch. If the problem continues to occur,
obtain service for the printer.
The AC mains supply for the printer should be properly grounded and
provide overcurrent protection as required to meet all local electrical and
building codes.
The AC mains supply for the printer should be properly grounded and
should meet all local electrical and building codes and provide
overcurrent protection as required.
The AC mains supply for the printer should be properly grounded and
should meet all local electrical and building codes and provide
overcurrent protection as required
Do not remove, deface, or defeat any safety guards or warning labels.
Do not operate the printer with any parts missing or broken.
For information about supply compatibility or environmental information,
contact your local Avery Dennison Customer Service.