Avery Dennison Monarch Pathfinder Ultra Platinum 9462 User manual

Monarch®, Pathfinder® Ultra®, 6039, 9462, and 9465 are trademarks of Paxar Americas, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Avery Dennison Corporation.
TC6039QR Rev. AE 1/08 ©2005 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All Rights Reserved.
QUICK REFERENCE
This Quick Reference contains supply loading information and general care and
maintenance procedures for the Monarch® Pathfinder® Ultra® Platinum 6039™
printer. For more detailed information, refer to the Operator’s Handbook
available on our Web site (www.paxar.com).
Information in this document supercedes information in previous versions.
Check our Web site for the latest documentation and release information.
Getting Started
1. Review the printer safety information in the Regulatory Compliance
document provided with your printer.
2. Charge the main battery. Use either the Monarch® 9462™ or 9465™ battery
charger. Refer to the documentation with those chargers for more
information.
Important: You must charge the main battery when you receive the printer,
even if you do not use it right away. Refer to the Operator’s
Handbook for important battery safety information.
3. Insert the main battery into the printer.
4. Attach the safety strap found in the documentation package.
5. Load supplies in the printer.
6. Turn on the printer and wait 30 seconds for the desktop to load.
Your System Administrator must have already loaded an application in the
printer before you can use it.

2
Attaching the Safety Strap
1. Turn the printer upside down, resting its top in the table.
2. Remove the stylus strap from the loop.
3. Take the thin end of the safety strap, and push it through the loop at the
bottom of the printer handle (near the battery compartment).
4. Push the thick end of the safety strap through the thin end’s loop.
5. Pull the strap. It may be necessary to help the thin end’s loop fit over the
plastic piece in the middle of the strap. Pull the strap tight.
6. Attach the stylus strap to the loop as shown.

3
Changing the Main Battery
Always take the main battery out of the printer when storing the printer and
connect the Battery Backup Power.
1. Turn the printer over and press the button on the battery compartment door
(at the bottom of the printer’s handle) and slide it open.
2. Turn the printer upright, holding your palm beneath the open battery
compartment. Hit the printer on your hand and catch the battery as it slides
out.
3. Insert a new battery into the compartment (connector end first).
4. Slide the compartment door shut until it clicks into place.
Charging the Backup Battery
The internal backup battery is a 3.6-volt lithium-ion battery that maintains the
printer’s system settings. The backup battery maintains its charge through the
main battery or the Battery Backup Power. When fully charged, the backup
battery provides seven days of power. To keep the battery fully charged,
connect the Backup Battery Power whenever you remove the main battery.
Main
Battery
Battery
Compartment
Door
Button

4
Note: If the printer does not have a main battery or is
not connected to the Battery Backup Power, it
loses its charge and the printer’s system
settings.
5. Remove the main battery from the battery
compartment.
6. Connect the Battery Backup Power as shown.
Loading Supplies
1. Turn on the printer.
2. Press the latch buttons and open the supply cover.
3. Pull back the supply lock tab.
4. Open the spring-loaded supply holder. Spread the supply holder tabs apart
with one hand so it adjusts to the size of your supply roll. You can set it at
1.2”, 1.5”, and 2.0”.
5. Press the supply lock tab down to lock the supply holder in place.
Supply
Cover
Latch Buttons
Supply Holder

5
6. Place a roll of supply in the supply holder so it unrolls from the bottom.
7. Load the supplies for the printing mode you want: Peel or Non-Peel.
Loading for Non-Peel Mode
1. Feed the supply under the applicator roller and over the label deflector.
2. Close the supply cover.
3. Select Load Supply from the printer icon menu, choose your supply type,
and then select Calibrate.
Loading for Peel Mode
1. Peel and discard the first four inches of labels from the backing paper.
2. Hold the printer upright and gently press down on the label deflector.
It may be stiff.
Label Deflector
Applicator Roller
Label
Deflector

6
3. Feed all four inches of the backing paper over the peel bar and under the
applicator roller and the label deflector.
4. Push the label deflector up until it snaps into place.
5. Partially close the cover to the first position.
6. Pull the backing paper over the guide roller, down to the pinch and feed
rollers.
7. Hold the backing paper edge between the feed and pinch rollers and press
the trigger.
8. Close the cover completely.
9. Select Load Supply from the printer icon menu, choose your supply type,
and then select Calibrate.
Removing Supplies in Peel Mode
♦ Tear the backing paper just above the pinch roller.
♦ Open the supply cover completely.
♦ Spread the supply holder tabs apart and remove the supply roll.
♦ Carefully pull out the supply backing paper still in place between the pinch
and feed rollers.
Peel Bar
Applicator Roller
Feed Roller
(behind Pinch Roller)
Pinch Roller
Guide Roller
(behind supply)

7
Changing the Display Settings
To change the backlight, sound (beep) and other standard Windows options,
from the Start Menu select Settings, Control Panel.
Using the Keypad
The printer’s keypad appears below.
Key(s) Description
Enter Accepts data or a menu selection.
Tab Tabs to the next tab stop or the next field. Pressing Fct + Tab
backspaces a tab stop or returns to the previous field.
Fct Performs an application-defined function when pressed with a
single-digit number.
Esc Exits the current screen or application.
Alpha Enters upper case or lower-case alphabetic mode.
Right
Arrow
Moves the cursor to the right in a menu.
Pressing Fct + right arrow scrolls the cursor down in a menu.
Left
Arrow
Moves the cursor to the left in a menu.
Pressing Fct + left arrow scrolls the cursor up in a menu.
Backspaces in Alpha mode.
On/Off Turns the printer on and off.
Numeric/
Alphabetic
Displays a numeric digit or letter.
See “Entering Special Characters/Symbols” for more information.

8
Entering Data
Entering data using the keypad is similar to entering data on a cell phone.
There are three data entry modes:
♦ Normal (Numeric) mode – Default.Press the key to display what appears
on the face of the key (numbers).
♦ Lower-Case Alphabetic mode – Press Alpha once to display lower-case
letters. Press the key several times until you see the letter you need. For
example, to select lower-case c, press Alpha once and 2three times.
♦ Upper-Case Alphabetic mode – Press Alpha twice to display upper-letters.
Press the key several times until you see the letter you need. For example,
to select upper-case C, press Alpha twice and 2three times.
Entering Special Characters/Symbols
The table shows how to enter special characters and symbols when in Lower-
case and Upper-case Alpha Mode.
Press
Key
Lower-case Alpha Mode
Press Alpha Once
Upper-case Alpha Mode
Press Alpha Twice
1 <space> : < ( ‘ <space> ; > ) “
0 . - + / * . = @ % $
Cleaning the Printer
Do not use sharp objects to clean the printer. Do not use household cleaners
to clean the printer. Use isopropyl alcohol on the interior areas only (except
where specified), never on the exterior.
Cleaning the Printhead
1. Turn off the printer.
2. Open the supply cover and remove the supplies.
3. Check the supply holder for adhesive buildup and clean
it if necessary.
4. Ground yourself by touching a metal object other than
the printer. Grounding prevents electrostatic
discharge, which may damage the printer.
5. Clean the printhead area of all adhesive and label
particles using a Monarch Cleaning Pen (#114226) or a soft cloth moistened
with isopropyl alcohol. Allow the printer to dry before reloading supplies.

9
Black
Mark
Sensor
On-
Demand
Sensor
Platen
Roller
Cleaning the Pinch and Feed Rollers
1. Turn off the printer and open the supply cover.
2. Remove the supplies.
3. Turn the platen roller with your fingers and run a dry, lint-free cloth across
the pinch and feed rollers as they turn. Make sure the rollers are clean all
the way around. If that does not work, use a cloth dampened slightly with
distilled water.
4. Clean any adhesive buildup you see as the rollers turn.
5. Reload the supplies after the printer dries.
Cleaning the Black Mark Sensor
1. Turn off the printer and open the supply cover.
2. Remove the supplies
3. Clean the black mark sensor with a dry cotton
swab.
4. Reload the supplies and close the supply
cover.
Cleaning the On-Demand Sensor
1. Turn off the printer and open the supply cover.
2. Remove the supplies.
3. Open the label deflector.
4. Clean the on-demand sensor with a soft cloth
moistened with distilled water.
5. Reload the supplies and close the label
deflector and supply cover.
Cleaning the Platen Roller
Clean the platen roller when you see significant
adhesive build-up or when a label is wrapped
around the platen roller.
1. Turn off the printer and open the supply
cover.
2. Remove the supplies. See “Removing
Supplies” in Chapter 3 for more information.
3. Hold the printer upright and gently press
down on the label deflector. It may be stiff.

10
Scanner
Flex Cable
Adhesive
Buildup
4. Use a dry, soft-bristle brush, such as a toothbrush, to clean the platen roller.
5. Turn the platen roller with your finger and then continue cleaning.
6. Reload the supplies, close the label deflector and supply cover.
If the brush does not remove all the adhesive, moisten a cotton swab with
isopropyl alcohol and run the cotton swab across the platen roller. Turn the
platen roller with your finger to make sure it is clean all the way around. After
cleaning, feed several inches of supply through without printing to remove any
remaining isopropyl alcohol.
Cleaning the Scanner Flex Cable
Occasionally, adhesive buildup appears on the
scanner flex cable, as shown below. To clean the
cable:
1. Turn off the printer and open the supply cover.
2. Inspect the scanner flex cable. At any place
that adhesive buildup appears, clean the cable
with 99% isopropyl alcohol and a cotton swab.
3. Close the supply cover.
Cleaning the Scanner Window and Display Screen
1. Moisten a soft cloth with distilled water.
2. Wipe the window and the display screen until they are clean.
Clearing Supply Jams
1. Turn off the printer.
2. Open the supply cover completely.
3. Open the label deflector.
4. Remove the supplies.
5. Carefully remove any jammed supply and close the deflector.
Do not pull the jammed supply out through the front of the label deflector.
Do not use sharp objects to remove jammed supplies.
6. Remove the extra supply between the pinch and feed rollers and clean any
adhesive buildup.
7. Reload the supplies and close the label deflector.

11
Troubleshooting
This section lists some common problems and their solutions.
Problem Solution
Printer does not print. Switch to a fully-charged battery.
Load the supply correctly.
Clean the printhead.
Printer does not feed. Switch to a fully-charged battery.
Close the supply cover completely.
Load the supply correctly.
Check the platen roller for jammed labels.
Print has voids or is too
light.
Load the supply correctly / Check for damage.
Close the supply cover completely.
Switch to a fully-charged battery.
Clean the printhead.
Printer partially prints
and fails to respond to
the keypad or trigger.
Re-load the supply or load new supplies.
Clear any supply jams.
Clean the printhead.
Switch to a fully-charged battery.
Scanner will not scan a
bar code.
Alter the scan angle and distance.
Clean the scanner window or move to a more
dimly lit area.
Scan a bar code you have previously scanned
correctly.
Check bar code for voids.
Run a scan test.
Display does not turn on. Switch batteries/Make sure power is on.
Printer and display locks
up.
Push your stylus into the tiny hole under the
left side of keypad and soft reset the printer.

12
Error Codes
Following are some common error codes you may receive. See your System
Administrator if you receive any codes not listed here.
Code(s) Description
004 – 005 Supply size is incorrect. Reload the correct supplies.
267 – 271
410 – 413
Communication error. See your System Administrator.
703 – 704 Load supplies or make sure they are loaded correctly.
750 Printhead is overheated. Turn off the printer to let it cool.
751 – 753 Check the supplies to see if they are loaded correctly.
756 The printer is out of supplies. Load supplies.
757 The calibrated supply length differs by plus or minus .25
inches from the format. Load supplies.
758 Check supply. Either the supply is not seen, or the on-
demand sensor is broken (purchase optional). Check for a
label jam. Clear the supply path or reload supplies.
The printer does not recalibrate after this error.
762 Low battery. Recharge the battery.
763 Waiting to dispense label. Press Enter.
768 Printhead error. See your System Administrator.
790 – 791 Turn off the printer. Wait two seconds and turn it back on.
904 – 911 System error. See your System Administrator.
SYSTEM
ERROR
VECTOR ##
System error. See your System Administrator.