Avocent SwitchView IP 1020 Installation and maintenance instructions

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Installer/User Guide
SwitchView® IP 1020

INSTRUCTIONS
This symbol is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.

SwitchView®IP 1020
Remote Access Device
Installer/User Guide
Avocent, the Avocent logo, The Power of Being There, Dambrackas
Video Compression and SwitchView are registered trademarks of
Avocent Corporation or its affiliates. All other marks are the property of
their respective owners.
©2005 Avocent Corporation. All rights reserved. 590-538-501B

USA Notification
Caution: Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate this equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/TV technician for help.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Canadian Notification
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Japanese Notification
Korean Notification
Safety and EMC Approvals and Markings
UL, FCC, cUL, ICES-003, CE, GS, VCCI, MIC, C-Tick
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくク
ラスB 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、
この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こ
すことがあります。
取扱説明書に従って正しい取り扱いをして下さい。

iii
Table of Contents
List of Figures .................................................................................................................. v
List of Tables..................................................................................................................vii
Chapter 1: Product Overview.......................................................................................... 1
Features and Benefits ........................................................................................................................1
Accessing the SwitchView IP 1020 remote access device via network connection....................1
Simple access to a target device.................................................................................................1
Safety Precautions .............................................................................................................................2
Chapter 2: Installation ..................................................................................................... 3
SwitchView IP 1020 Remote Access Device Connectivity.................................................................3
Installation Overview.........................................................................................................................3
Getting Started...................................................................................................................................5
Items supplied with the SwitchView IP 1020 remote access device...........................................5
Additional item needed...............................................................................................................5
Connecting the SwitchView IP 1020 Remote Access Device Hardware ...........................................5
SwitchView IP 1020 remote access device LEDs.......................................................................6
Adjusting Mouse Settings on Target Devices ....................................................................................6
Microsoft Windows.....................................................................................................................7
LINUX.........................................................................................................................................9
UNIX.........................................................................................................................................11
Novell NetWare.........................................................................................................................12
Apple Mac OS...........................................................................................................................12
Chapter 3: Web Server Operations............................................................................... 13
Overview of the SwitchView IP 1020 Web Server...........................................................................13
Logging into the SwitchView IP 1020 Web Server..........................................................................13
Viewing and Selecting the Target Server.........................................................................................15
Using the side navigation bar...................................................................................................16
Using the top option bar...........................................................................................................17
Launching a KVM session........................................................................................................18
TABLE OF CONTENTS

iv SwitchView IP 1020 Installer/User Guide
Updating the SwitchView IP 1020 Remote Access Device with FLASH Firmware........................19
Managing Local Accounts ...............................................................................................................19
Managing Device Properties...........................................................................................................20
Chapter 4: The Video Viewer......................................................................................... 21
About the Video Viewer Window .....................................................................................................21
Video Viewer Minimum Requirements ............................................................................................21
Launching a KVM Session...............................................................................................................22
Video Viewer Window Features ......................................................................................................23
Changing the toolbar................................................................................................................24
Setting the window size.............................................................................................................25
Adjusting the view.....................................................................................................................25
Adjusting color depth................................................................................................................27
Additional video adjustment.....................................................................................................27
Adjusting mouse options...........................................................................................................31
Using Keyboard Pass-through.........................................................................................................34
Using Macros...................................................................................................................................34
Saving the View................................................................................................................................35
Closing a Video Viewer Window Session........................................................................................35
Appendices..................................................................................................................... 37
Appendix A: FLASH Updates ..........................................................................................................37
Appendix B: Technical Specifications .............................................................................................39
Appendix C: Sun Advanced Key Emulation.....................................................................................41
Appendix D: Reset to Factory Defaults...........................................................................................43
Appendix E: Technical Support.......................................................................................................44

v
List of Figures
Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration............................2
Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration .................................4
Figure 3.1: SVIP1020 Explorer [User Login] Screen.....................................................................14
Figure 3.2: Avocent SVIP1020 Explorer [Target Device] Window................................................15
Figure 3.3: Avocent SVIP1020 Explorer [Target Device] Window - Side Navigation Bar............17
Figure 4.1: Avocent SVIP1020 Video Viewer Window ...................................................................23
Figure 4.2: Manual Video Adjust Dialog Box.................................................................................28
Figure 4.3: Avocent Video Viewer Window with Local and Remote Cursors Superimposed.........31
LIST OF FIGURES

vi SwitchView IP 1020 Installer/User Guide

vii
List of Tables
Table 3.1: SVIP1020 Explorer Window Area Descriptions ............................................................16
Table 3.2: Viewing Appliance Information......................................................................................20
Table 4.1: Avocent SVIP1020 Video Viewer Window Descriptions................................................24
Table 4.2: Manual Video Adjust Dialog Box Descriptions .............................................................28
Table B.1: SwitchView IP 1020 Remote Access Device Product Specifications.............................39
Table C.1: Sun Key Emulation ........................................................................................................41
Table C.2: PS/2-to-USB Keyboard Mappings.................................................................................42
LIST OF TABLES

viii SwitchView IP 1020 Installer/User Guide

1
CHAPTER
1Product Overview
Features and Benefits
Avocent®SwitchView®IP 1020 remote access devices combine analog and digital technology to
provide flexible, centralized control of data center servers and facilitate the OA&M (operations,
activation and maintenance) of remote branch offices where trained operators may be unavailable.
They provide enterprise customers with a significant reduction of cable volume, secure remote
access and flexible server management from anywhere at anytime.
The SwitchView IP 1020 device is a keyboard, video and mouse (KVM) remote access device,
configurable for analog (local) or digital (remote) connectivity. Video resolutions are supported up
to 1280 x 1024 for remote users. Enhanced video quality of up to 1600 x 1200 is available to local
users via the video port.
The IP-based SwitchView remote access device gives you flexible target device management
control from anywhere in the world.
Accessing the SwitchView IP 1020 remote access device via
network connection
No special software or drivers are required on the attached, or client, computers. Users access the
SwitchView IP 1020 remote access device and an attached system via the Ethernet from a client
computer, such as a PC. Clients can be located anywhere a valid network connection exists.
Simple access to a target device
When a user selects the target device, the video of the selected target device is displayed in a Video
Viewer window. For more information about the Video Viewer, see Chapter 4. Figure 1.1 on
page 2 illustrates a typical SwitchView IP 1020 remote access device configuration.

Ethernet
SwitchView IP 1020 Remote Access Device
Digital User
(Computer with Internet Browser)
Analog User
2SwitchView IP 1020 Installer/User Guide
Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration
Safety Precautions
To avoid potential video and keyboard problems when using Avocent products:
• If the building has 3-phase AC power, ensure that the computer and monitor are on the same
phase. For best results, they should be on the same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment, please observe the
following precautions:
• Test AC outlets at the target device and monitor for proper polarity and grounding.
• Use only with grounded outlets at both the target device and monitor. When using a backup
Uninterruptible Power Supply (UPS), power the target device, the monitor and the
SwitchView IP 1020 remote access device from the UPS.
NOTE: The power cord is considered the main disconnect device.
• Consideration should be given to the connection of the equipment to the supply circuit and the
effect that overloading of circuits might have on overcurrent protection and supply wiring.
Consider equipment nameplate ratings for maximum current.
• Reliable earthing of equipment should be maintained. Pay particular attention to supply
connections other than direct connections to the branch circuit (for example, use of power
strips). Reliable earthing of equipment should be maintained.

3
CHAPTER
2Installation
SwitchView IP 1020 Remote Access Device Connectivity
The SwitchView IP 1020 remote access device transmits keyboard, video and mouse (KVM)
information between an operator and a target device attached to the SwitchView IP 1020 remote
access device over a network using an Ethernet connection.
The SwitchView IP 1020 remote access device uses TCP/IP for communication over Ethernet.You
can access and control your local computer with GUI-based simplicity using the web server built
into the device.
The installation instructions in this chapter pertain to the hardware installation and configurations
of the SwitchView IP 1020 remote access device and the built-in web server.
Installation Overview
The SwitchView IP 1020 remote access device uses IP addresses to uniquely identify the target
device. The device supports both Dynamic Host Configuration Protocol (DHCP) and static IP
addressing. Avocent recommends that IP addresses be reserved for each SwitchView IP 1020
device and that they remain static while the devices are connected to the network.
To install the SwitchView IP 1020 remote access device:
1. Unpack the SwitchView IP 1020 remote access device and verify that all components are
present and in good condition. See the Getting Started section on page 5 for
specific information.
2. Make all hardware connections between the power source, SwitchView IP 1020 device, target
device and the Ethernet. See the Connecting the SwitchView IP 1020 Remote Access
Device Hardware section on page 5 for detailed instructions.
3. Turn on the power and verify that all connections are working.
4. Access the SwitchView IP 1020 device through the web server at this point. See Chapter 3 for
detailed instructions.

4SwitchView IP 1020 Installer/User Guide
5. Make the appropriate adjustments to your mouse settings. See the Adjusting Mouse Settings on
Target Devices section on page 6 for instructions.
Figure 2.1 illustrates one possible configuration for your SwitchView IP 1020 remote
access device.
Network
Remote User
CPS2-6A Cable
SwitchView IP 1020
Optional USB port
for server keyboard
and mouse
Local User
Server
Remote Access Device
Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration

Chapter 2: Installation 5
Getting Started
Beforeinstalling your SwitchView IP 1020 remote access device, refer to the following lists to ensure
you have all items that shipped with the SwitchView IP 1020 remote access device as well as other
items necessary for proper installation.
Items supplied with the SwitchView IP 1020 remote access device
• Power adaptor
• Power cord
• Avocent CPS2-6A cable
• SwitchView IP 1020 Installer/User Guide (this manual)
• SwitchView IP 1020 Quick Installation Guide
Additional item needed
• One CAT 5 patch cable for network connectivity (4-pair UTP)
Connecting the SwitchView IP 1020 Remote Access
Device Hardware
To connect and power your SwitchView IP 1020 remote access device:
1. Power down the target server that will be attached to your SwitchView IP 1020 remote access
device. Locate the power adaptor and cord that came with your SwitchView IP 1020 device.
Plug the barrel connector into the back panel of the SwitchView IP 1020 device, the AC power
cord into the adaptor block and the AC connector into an appropriate AC wall outlet.
WARNING: The power cord is considered the main disconnect device.
2. To connect a local user, plug a VGA monitor into the port labeled LOCAL VIDEO on the back
panel of the remote access device. Plug the PS/2 keyboard and mouse cables into the
appropriately labeled ports located on the front of the remote access device.
3. To connect to the server, plug one end of the CPS2-6A cable into the server’s VGA, keyboard
and mouse ports. Plug the other end into the SERVER VGA, keyboard and mouse ports on the
back panel of the SwitchView IP 1020 remote access device.
NOTE: If using USB keyboard and mouse peripherals, plug one end of a USB cable into the server and the other
end into the optional USB port on the SwitchView IP 1020 device. Disconnect the PS/2 connectors of the
CPS2-6A cable from the server, if applicable.
4. Plug a CAT 5 patch cable from your Ethernet network into the LAN port on the back of the
SwitchView IP 1020 remote access device.

6SwitchView IP 1020 Installer/User Guide
5. Power up the target device and then the SwitchView IP 1020 remote access device. After
approximately one minute, the device will complete initialization and display video on the
local port monitor.
6. Point your web browser to the default IP address https://192.168.1.254 to access the device.
7. Log in to the SVIP1020 Explorer window and, using the top menu bar, select Appliance-
Appliance Settings-Network. Enter the appropriate addressing information for your network.
NOTE: The default username is Admin with no password.
SwitchView IP 1020 remote access device LEDs
The front panel of the SwitchView IP 1020 remote access device features a blue LED that indicates
remote connection. On the back panel of the device, a green LED indicates power. If the power
LED blinks continuously, the device is in recovery mode. For more information about recovery
updates, see Appendix A on page 37.
Also, on the back panel of the device, the two LEDs for the LAN connector do the following:
• Illuminates green when a valid connection to the network is established and blinks when there
is activity on the port
• Illuminates amber to indicate that you are communicating at the 100 Mbps rate when using an
Ethernet connection
Adjusting Mouse Settings on Target Devices
Before the computer connected to the SwitchView IP 1020 remote access device can be used for
remote user control, you must set the target mouse speed and turn off acceleration. For machines
running Microsoft® Windows®(Windows NT®, 2000, XP, Server 2003), use the default PS/2
mouse driver.
To ensure that the local mouse movement and remote cursor display remain in sync, mouse
acceleration needs to be set to “none” for all user accounts accessing the target computer with the
SwitchView IP 1020 remote access device. Mouse acceleration should also be set to “none” on
every remote system. Special cursors should not be used and cursor visibility options, such as
pointer trails, Ctrl key cursor location animations, cursor shadowing and cursor hiding should also
be turned off.

Chapter 2: Installation 7
This section explains the steps for setting mouse movement and cursor features for use with
Avocent devices with the following operating systems:
• Microsoft®Windows® NT 4.0, 2000, XP, Server 2003 and IntelliPoint®drivers
•LINUX
®Red Hat®(pre-8.0, 8.0 and later, and Enterprise) and SUSE®
• UNIX®Sun Solaris®(versions 9 and 10)
• Novell®NetWare®
•Apple
®MAC®OS 10.3 and later
NOTE: If you are not able to turn off mouse acceleration from within your operating system (OS), or if you do not
wish to adjust the settings of your computer, use the Tools - Single Cursor Mode command available in the Video
Viewer window. This command places the Video Viewer window into an "invisible mouse" mode which allows
you to manually toggle control between the mouse pointer on the target system being viewed and the mouse
pointer in the Video Viewer session. See Chapter 4 for more information about the Video Viewer.
Microsoft Windows
NOTE: Avocent highly recommends that all Microsoft®Windows systems attached to the SwitchView IP remote
access devices use the default Windows PS/2 mouse driver.
To adjust the mouse speed and cursor settings for NT 4.0 (using default drivers):
1. From the Desktop, select Start - Settings - Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Motion tab.
4. Set the Pointer speed slider to Slow (the leftmost tick mark).
5. Make sure the Snap to default checkbox is unchecked.
6. Click OK to close the Mouse Properties dialog box and to save your settings.
7. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.
To adjust the mouse speed and cursor settings for Windows 2000 (using
default drivers):
1. From the Desktop, select Start - Settings - Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Motion tab.
4. Set the Speed slider to the default of 50% (the sixth tick mark from the left).
5. Set the Acceleration option to None.
6. Make sure the Snap to default checkbox is unchecked.

8SwitchView IP 1020 Installer/User Guide
7. Click OK to close the Mouse Properties dialog box and to save your settings.
8. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.
To adjust the mouse speed and cursor settings for Windows XP or Windows Server
2003 (using default drivers):
1. From the Desktop, select Start - Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Pointer Options tab.
4. Set the Select a pointer speed slider to the default of midpoint (the fifth tick mark from
the left).
5. Uncheck the Enhance pointer precision checkbox.
6. Make sure the Snap To and the Visibility checkboxes are unchecked.
7. Click OK to close the Mouse Properties dialog box and to save your settings.
8. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.
To adjust the mouse speed and cursor settings for IntelliPoint drivers:
1. From the Desktop, select Start - Control Panel to open the Control Panel window.
2. From the Control Panel, double-click the Mouse icon to open the Mouse Properties dialog box.
3. Click the Pointer Options tab.
4. Set the Select a pointer speed slider to the default of midpoint (the fifth tick mark from
the left).
5. Uncheck the Enhance pointer precision checkbox.
6. Make sure the Snap To and the Visibility checkboxes are unchecked.
7. Click the Wheel tab.
8. Uncheck the Enable accelerated scrolling ... checkbox.
9. Click OK to close the Mouse Properties dialog box and to save your settings.
10. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.

Chapter 2: Installation 9
LINUX
NOTE: Red Hat and SUSE support several standard graphical user interfaces. For this document, the Red Hat-
modified version of the GNOME graphical interface is shown, and the SUSE-modified version of the KDE
interface is shown. If your Red Hat installation uses the KDE graphical user interface, see the SUSE section or
refer to the KDE documentation online. If your SUSE installation uses the GNOME interface, refer to the Red Hat
section or refer to the GNOME documentation online.
To adjust the mouse speed and cursor settings for Red Hat LINUX pre-8.0 drivers
(modified GNOME GUI):
1. From the Workspace Menu, click the Desktop Manager icon and select Application Manager -
Desktop_Controls to open the Control Center dialog box.
2. From the tree view, select Peripherals - Mouse to list the mouse settings.
3. Set the Acceleration slider to the center position.
4. (Optional) Select the desired Mouse buttons option and set the Threshold slider to the
desired position.
5. Click OK to close the Control Center dialog box and to save your settings.
6. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.
To adjust the mouse speed and cursor settings for Red Hat LINUX 8.0 and
later drivers:
1. Click the Red Hat icon.
2. Select Preferences - Mouse to open the Mouse Preferences dialog box.
3. Click the Motion tab.
4. Set the Acceleration slider slightly left of the center position.
NOTE: The sliders in Red Hat LINUX versions 8 and above do not contain numbers or tick marks. Proper
alignment may be achieved only by trial and error.
5. (Optional) Set the Sensitivity and Threshold sliders to the desired positions.
6. Click Close to close the Mouse Preferences dialog box and to save your settings.
7. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.

10 SwitchView IP 1020 Installer/User Guide
To adjust the mouse speed and cursor settings for Red Hat Enterprise
LINUX drivers:
There are two ways to open the Mouse dialog box:
• To open the Mouse dialog box using a menu, go to step 1.
• To open the Mouse dialog box using icons, go to step 4.
1. Click the Main Menu icon.
2. Select Programs - Settings - Peripherals - Mouse to open the Mouse dialog box.
3. Go to step 8.
4. Click the Start Here icon to open the Start Here dialog box.
5. Click the Preferences icon to open the Control Center dialog box.
6. Click the Peripherals icon to open the Peripherals dialog box.
7. Click the Mouse icon to open the Mouse dialog box.
8. Set the Acceleration slider to the middle position.
9. (Optional) Select the desired Mouse buttons option and set the Threshold slider to the
desired position.
10. Click OK to close the Mouse dialog box and to save your settings.
11. Click Align Local Cursor to resynchronize the mouse in the remote session window.
The mouse resynchronizes and should work properly.
To adjust the mouse speed and cursor settings for SUSE LINUX drivers:
1. Click the SUSE icon and select Control Center. (By default, SUSE uses a modified version of
the KDE graphical user interface.)
2. Click anywhere in the screen area to open the Behavior (first time use default) - Control Center
window where you clicked.
3. If the Index side navigation bar is shown in tree view, click the plus symbol (+) next to
Peripherals to display the submenu items. Otherwise, select Peripherals.
4. Select the Mouse option to display the Mouse - Control Center dialog box.
5. Click the Advanced tab.
6. Set the Pointer acceleration slider to the leftmost position (1.0x).
7. (Optional) Set the Pointer threshold, Double click interval, Drag start time, Drag start distance
and Mouse wheel scrolls by sliders to the desired positions.
8. If necessary, click Defaults to restore the default settings.