Avtech Tempager 3e User manual

The World’s Most Popular Real-Time Temperature Monitor

For Physical IT & Facilities Environment Monitoring!

TemPageR™3E

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Fax

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401.628.1600

401.628.1601

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User’s Guide &

Reference Manual

120914.07

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quotations embodied in articles and reviews. Making copies of any part of this book for any purpose other than your individual

use is a violation of United States copyright laws and international treaty provisions. For information or additional copies,

contact AVTECH Software Inc., as directed below. Printed in the United States of America.

Warning and Disclaimer

This publication is shipped as is, without warranty of any kind, either express or implied. While every precaution has been taken

in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is

any liability assumed for damages resulting from the use of the information or instructions contained herein. It is further stated

that the publisher and authors are not responsible for any damage or loss to your data or equipment that may result directly

or indirectly from your use of this publication and the related hardware & software. Nothing on the AVTECH Resource CD,

documentation or online shall be construed as conferring any license under any of the AVTECH Software (AVTECH) or any third

party’s intellectual property rights, whether by estoppel, implication, or otherwise.

Trademark Acknowledgements

AVTECH, the AVTECH Logo, AVTECH Software, the AVTECH System Manager Character, AVTECH.com, AVTECHSoftware.

com, Device Discovery, Device ManageR, Environment Alarm, “Environment Monitoring Made Easy!”, EnvironmentMonitor.

com, “IT Environment Monitoring Made Easy!”, Mini UPS, MUPS, “Network-Wide Monitoring Made Easy!”, “Protect Your

IT Environment... Don’t Wait Until It’s Too Late!”, Room Alert, Room Alert PLUS, Room Alert Relay, Room Alert RPC,

Room Alert Signal Tower, Signal Tower, RoomAlert.com, “System Monitoring Made Easy!”, TemPageR, TemPageR.com and

“Temperature Monitoring Made Easy!”, Wireless Sensor Hub, WiSH, Wireless Sensor Hub & Powered Relay, WiSPR, are

trademarks or registered trademarks of AVTECH Software Inc. Any other trademarks, product or company names mentioned

herein are the property of their respective owners and used strictly for the purpose of identifying compatibility. AVTECH

Software Inc. cannot attest to the accuracy of any other organization’s ownership claim to a trademark and use of any trademark

in this publication should not be regarded as affecting the validity of any trademark or service mark.

Special Thanks

We would like to recognize eld test participants, our inhouse support staff and the entire software & hardware development

teams for their contributions and assistance in completing this manual.

Sales, Support & Contact Information

To receive further information or assistance regarding this publication, or any AVTECH product or service, please contact:

Headquarters AVTECH Software Inc. Email Sales@AVTECH.com

16 Cutler Street Support@AVTECH.com

Warren, RI 02885 USA Info@AVTECH.com

Phone 401.628.1600 Web AVTECH.com

Sales 888.220.6700 EnvironmentMonitor.com

RoomAlert.com

Fax 401.628.1601 TemPageR.com

AVTECH Inc. i

TemPageR 3E Table of Contents

Table Of Contents

Introduction....................................................................................................................1

What TemPageR 3E Is.............................................................................................................................1

Benets Of Using TemPageR 3E.............................................................................................................1

Installation......................................................................................................................3

Package Contents.....................................................................................................................................3

TemPageR 3E ID Box..............................................................................................................................3

Step 1: Install The AVTECH Device Discovery Utility..........................................................................4

Step 2: Install The TemPageR 3E ID Box..............................................................................................4

Step 3: Discovery And Network Settings...............................................................................................4

Static Only Networks.......................................................................................................................6

Device Not Found Or Invalid IP Address.........................................................................................7

Step 4: Connect Included Sensors And Accessories................................................................................8

Step 5: Check TemPageR 3E Firmware Version.....................................................................................8

Conguration And Setup Screens................................................................................9

Alert Methods..........................................................................................................................................9

Email........................................................................................................................................................9

Initial Email Setup..........................................................................................................................10

Test Email......................................................................................................................................10

Email-To-SMS......................................................................................................................................10

SNMP.....................................................................................................................................................11

SNMP Queries (SNMP Get)..................................................................................................................11

SNMP Traps...........................................................................................................................................12

Monitoring With Device ManageR........................................................................................................12

Alert Thresholds.....................................................................................................................................12

Internal Temperature Sensor...................................................................................................................12

Digital Sensors.......................................................................................................................................13

External Sensor Options.............................................................................................14

Digital Temperature Sensor................................................................................................................14

Digital Outdoor Temperature Sensor................................................................................................14

Digital Fluid Temperature Sensor.......................................................................................................14

Digital Temperature & Humidity Sensor..........................................................................................14

Flood Sensor w/8’ or 24’ Cable.................................................................................................14

Sound, Light & Entry Sensor.............................................................................................................15

Motion Sensor.....................................................................................................................................15

ii AVTECH Inc.

TemPageR 3E Table of Contents

Power Sensor.......................................................................................................................................15

Smoke Sensor.......................................................................................................................................15

Air Flow 1 Sensor................................................................................................................................15

Room Entry Sensor.............................................................................................................................15

Dry Contacts........................................................................................................................................15

Additional Screens And Interfaces.............................................................................16

Network..................................................................................................................................................16

Security...................................................................................................................................................16

Advanced................................................................................................................................................17

Using Trace Output................................................................................................................................18

Help.........................................................................................................................................................18

About.....................................................................................................................................................19

Web Interface.........................................................................................................................................19

Advanced Topics..........................................................................................................21

Upgrading Firmware..............................................................................................................................21

Reset Factory Default Settings..............................................................................................................21

Unit Accessible Although Not Discoverable.........................................................................................21

Performing Firmware Recovery.............................................................................................................22

AVTECH Inc. 1

TemPageR 3E Introduction

Introduction

What TemPageR 3E Is

TemPageR 3E is AVTECH Software’s (AVTECH) ‘Real-Time Temperature Monitor For IT &

Facilities Environment Monitoring’. It is designed specically to monitor 1-3 digital temperature

sensors in distributed locations spanning a 200´ diameter. TemPageR additionally allows unlimited

alert notications via email to devices like computers, mobile phones, BlackBerrys, pagers and PDAs.

Users can set up thresholds for temperatures that are rising or falling and easily work with TemPageR

through their favorite web browser. Because each TemPageR ID box is SNMP enabled, it can easily be

monitored by software applications like Device ManageR,Tivoli, OpenView, Unicenter, Big Brother,

Nagios, What’s Up Gold, SolarWinds and others.

TemPageR is designed to easily work with AVTECH’s Device ManageR software which is included

FREE and is designed to set up, monitor and manage unlimited numbers of Room Alert and/or

TemPageR units across your network. Device ManageR will log and graph all sensor data, allow for

Pings, rmware updating and much more. It will signicantly enhance the alert notication capabilities

to allow notication to individuals, groups, hierarchies, different people for different sensors/locations,

and different people for different times of the day. With Device ManageR alert notication methods

can be expanded to include email, email-to-SMS, actions such as toggling Signal Tower LEDs (for

Room Alert models), sending URL Web Requests and more. If you have not looked at Device ManageR

before, take a look because it truly is one of the easiest and most powerful solutions to use and is

included for FREE with your purchase.

To learn more about AVTECH’s Room Alert, TemPageR or Device ManageR products, visit AVTECH.com.

To order AVTECH products, visit EnvironmentMonitor.com or call 888.220.6700 / 401.628.1600. AVTECH

products are also available through your favorite reseller, just ask them to contact us on your behalf.

Benets Of Using TemPageR 3E

Know immediately when important or critical temperature changes and extremes occur within

a computer room, data center or other facility that could lead to expensive down time, damaged

equipment, lost worker productivity or denied server access. Providing early warnings about situations

that could damage hardware, threaten uptime or block system access allows staff and management

to take actions that can avoid or minimize an events’ impact on servers, the network, users, recovery

insurance and the emergency IT budget.

Give the IT or facilities staff and management “peace of mind” by keeping them fully informed

of critical temperature changes regardless of where they are, the time of day or day of the week.

Temperature extremes place an enormous stress on computer hardware and are normally caused by

failure of the main air conditioning system or a loss of power. Extremes for even a short time can create

major challenges for the IT staff and their budget.

2 AVTECH Inc.

Introduction TemPageR 3E

TemPageR provides dynamic, real-time temperature monitoring of the computer room, data center or

other facilities. Some customers use TemPageR to monitor hospital lab refrigerators, incubators, or

coolers. Restaurants use it to monitor their coolers, dining room and lounge areas. We even have people

who use TemPageR to monitor their personal wine cellars, remote cabins or vacation homes, and water

pipes in homes during winter months. Monitoring of temperatures is possible at up to three (3) locations

for each TemPageR box, two (2) of these can be as far as 100 feet away from the TemPageR ID box.

Notication to an unlimited number of individuals or groups, at unlimited temperature thresholds (too

high or too low), and by notication to each users’ device of choice. Notications can be sent by email

to computers, mobile phones, BlackBerrys, pagers, PDAs and more. By having another monitoring

application (like AVTECH’s Device ManageR) monitor TemPageR, there are additional options for

logging, graphing, alert notication and automatic corrective action to resolve issues and protect

equipment.

AVTECH’s Device ManageR software will enhance TemPageR’s capabilities by allowing logging of

temperatures over the short or long term for temperature tracking or identication of critical times of

the day where environment conditions may change to consistently cause problems. Device ManageR

can also graph sensor data for immediate analysis. Sensor data can be exported to Microsoft’s Excel

by clicking a single button. There, charts, graphs and reports can be prepared for presentation to

management or periodic review by staff and management. This can be useful for justication of new

air conditioning equipment, modifying the data center layout or justifying changes like the location of

primary servers or the data center.

AVTECH Inc. 3

TemPageR 3E Installation

Installation

The initial installation of the TemPageR 3E can be completed quickly and easily provided the

instructions below are followed with detail and care. Before beginning, please lay out the contents of the

TemPageR 3E package so that the components can all be located and accessed with ease.

Package Contents

The main components included with the standard (default) TemPageR 3E package include:

• One (1) TemPageR 3E ID Box (1U 19˝ Mounting Bracket Is Included w/TemPageR 3ER)

• One (1) Ethernet Cable (10’ length, blue)

• One (1) AVTECH 5v 1A Power Adapter (110-240v, 50-60Hz, RoHS)

• One (1) External Digital Temperature Sensor

• One (1)

TemPageR 3E User’s Guide & Reference Manual

(You’re Reading It!)

• Download Access To TemPageR 3E Firmware, Software & SNMP MIBs (No CD Media Is Provided)

• Twelve (12) Months Of Maintenance, Support & Update Service (MSUS)

• Literature & Additional Information

NOTE: Some of the components arriving with this package may be individually wrapped and contain additional supporting

components. Please remember to keep these components together as they will be required for proper setup. If you received

additional components (i.e. like additional sensors) that are not mentioned above, instructional material explaining the proper

setup of that component should be included with it. If you cannot nd the proper instructional materials, check the included CD or

‘Support’ and ‘Downloads’ sections of the AVTECH.com website for any appropriate installation or application note that will instruct

you on the proper installation and use of that component. Install those components after the TemPageR 3E setup is completed.

TemPageR 3E ID Box

The graphics below identify the primary components of the TemPageR 3E ID box that are visible on the

front and rear panels.

A B C

Front View (TemPageR 3E ID Box)

A. Main Power Port — Connect the ‘AVTECH 5v 1A Power Adapter’ to this port to power the

TemPageR 3E unit. Do not use any other power adapter or it could damage the unit.

B. Network Port — Attach the TemPageR 3E unit to the network by plugging the Ethernet

cable into this port and then connecting the other end to the network. The left LED above the

‘Network’ port indicates Link status and should light up and remain a solid green or orange color.

The right LED above the ‘Network’ port indicates Activity status and should blink with network

activity on the port. The color of this LED can be green or orange as well. When the device

reboots, the Link LED will turn on and off several times. If the Link LED remains unlit and the

4 AVTECH Inc.

Installation TemPageR 3E

Activity LED is blinking orange, please refer to the ‘Performing Firmware Recovery’ section of

the ‘Advanced Topics’ chapter. This is an RJ-45 port.

C. Temperature Sensors (digital sensor channels) — AVTECH’s Digital Temperature Sensors can

be connected to these sensor channels. These are RJ-11 ports.

Step 1: Install The AVTECH Device Discovery Utility

The AVTECH Device Discovery Utility is used to initially discover the TemPageR 3E after it is

connected to your network. The Device Discovery Utility can be installed from the AVTECH Install &

Update CD or downloaded from the ‘Downloads’ section of the AVTECH.com website. Install this utility

on a Windows-based computer that is located on the same network that the TemPageR 3E unit will be

connected to. Install this now and we will come back to the Device Discovery Utility in a later step.

Step 2: Install The TemPageR 3E ID Box

The TemPageR 3E must be connected in the following order for initial conguration and

discovery on the network to be successful. Locate the Ethernet cable included with your

package and connect one end to the ‘Network’ port on the front of the TemPageR 3E unit.

Connect the other end of the Ethernet cable to an open port on the switch or router that

will give the TemPageR 3E unit access to your network.

Next, locate the ‘AVTECH 5v 1A Power Adapter’ and plug it into a surge protected UPS power source.

This will allow alert notications even after a complete power loss.

NOTE: The TemPageR 3E unit should be plugged into a UPS.

Attach the other end of the power adapter to the ‘Power’ port on the TemPageR 3E unit

only if the TemPageR 3E unit is already connected to the network. Be sure to remove the

sticker over the ‘Power’ port before attaching the ‘AVTECH 5v 1A Power Adapter’ to the

TemPageR 3E unit.

IMPORTANT NOTE: DO NOT CONNECT POWER to the TemPageR 3E unit during the initial setup UNTIL AFTER you have

connected it to your network as described above or it will cause problems automatically assigning the initial IP address.

Once the network and power connections have been completed, verify that the LED located on the top-

left side of the network jack lights up indicating power and network connectivity.

Step 3: Discovery And Network Settings

Once the TemPageR 3E unit has been properly installed according to Step 2 above, open

the AVTECH Device Discovery Utility and click the ‘Search’ button. The AVTECH

Device Discovery Utility will attempt to discover the TemPageR 3E unit connected to

your network by sending out a UDP broadcast on UDP port 30718.

AVTECH Inc. 5

TemPageR 3E Installation

NOTE: If there are multiple Ethernet adapters on the computer that the AVTECH Device Discovery Utility is installed on, a

dialog will display asking for the proper network to perform the search on. Make the correct selection and then continue.

The TemPageR 3E unit is initially set to obtain an IP address automatically using DHCP. If you do not

have DHCP on your network, please see the ‘Static-Only Networks’ section below.

The TemPageR 3E unit connected to your network should appear in the AVTECH Device Discovery Utility

window as illustrated above. This will normally take just a few seconds. If the IP address displayed is ‘169.

xxx.xxx.xxx’ and the ‘Name’ is displayed as ‘Unknown’ or if the TemPageR 3E unit was not found, please

see the ‘Device Not Found Or Invalid IP Address’ subsection below before continuing.

Once the TemPageR 3E unit is displayed, select it from the list to perform an action on it. Selecting multiple

units will cause the action selected to be performed on multiple units (i.e. all selected units) simultaneously.

The ‘Set IP’ button is used to assign a static IP address, gateway IP address, subnet

mask and DNS server IP address or to set the TemPageR 3E unit back to DHCP

(0.0.0.0). If the ‘Set IP’ button is pressed without a specic TemPageR 3E unit selected

in the AVTECH Device Discovery Utility, a prompt will display asking for the MAC address of the unit.

This option can be used in conjunction with the MAC address listed on the bottom of the TemPageR 3E

unit to attempt IP address assignment of a unit that cannot be located or has previously been obtained or

assigned an incorrect IP address.

The ‘Settings’ button opens the default web browser and displays the ‘Settings’ screen of the

TemPageR 3E web interface. The ‘Settings’ screen allows for further conguration of the

TemPageR 3E unit and is where alerts, email, SNMP and other settings are congured.

The ‘Web’ button displays the main ‘Status’ screen of the TemPageR 3E web interface which

shows current sensor data and alarm status in the default web browser for the system you are

using. Be sure to bookmark the link that loads for quick and easy reference in the future.

6 AVTECH Inc.

Installation TemPageR 3E

The ‘Update’ button initiates the rmware upgrade process of the AVTECH

Device Discovery Utility. If a TemPageR 3E unit is not selected before left clicking

this button, a dialog will display asking for the IP address of the unit to upload

rmware to. Please see the ‘Upgrading Firmware’ section of the ‘Advanced Topics’

chapter for important instructions on the ‘Update’ feature.

The AVTECH Device Discovery Utility offers additional features accessible via a right click context

menu. This menu is accessible only when a located TemPageR 3E unit has been selected and the right

mouse button has been clicked. These menu options are described below.

The ‘Synchronize Time’ option instructs the TemPageR 3E unit to synchronize

with the time server specied in the ‘Time Server IP’ eld on the ‘Advanced’ tab

of the ‘Settings’ screen. The time displayed on the TemPageR 3E ‘Status’ screen

and included in email alert notications can only be updated by linking with a

network time server (NTP) on UDP port 123. If a time server is not available on

your network and access to a time server on the internet is not possible, AVTECH

has various help les available that explain how to congure a computer on the

local network to act as a time server for other devices. Visit AVTECH’s Frequently

Asked Questions (FAQs) to learn more.

The ‘Save Settings’ feature can be used to download the current conguration

settings on a TemPageR 3E unit for backup purposes. This feature can also be used

to quickly congure multiple TemPageR 3E units by conguring one unit,

selecting it, clicking the ‘Save Settings’ option, then selecting multiple units and

clicking the ‘Restore Settings’ option.

The ‘Restore Settings’ feature is used to restore a saved conguration created

using the ‘Save Settings’ feature to one or multiple TemPageR 3E units. When

selected, the user will need to select from a previously saved ‘.bak’ le located in

the ‘log’ folder of the ‘AVTECH Device Discovery Utility’ directory in order to

restore or update the settings on the TemPageR 3E unit(s).

Static-Only Networks

If the network that the TemPageR 3E unit will be connected to does not have automatic DHCP

IP address assignment, the TemPageR 3E unit will default to a ‘169.xxx.xxx.xxx’ IP address. The

AVTECH Device Discovery may or may not be able to discover your unit when it has obtained a

‘169 xxx.xxx.xxx’ IP address, depending on various network conditions. Follow the steps below to

assign an IP address to the TemPageR 3E unit that will be appropriate for your network.

1. Restart the AVTECH Device Discovery Utility and click the ‘Set IP’ button.

AVTECH Inc. 7

TemPageR 3E Installation

2. Click ‘Ok’ on the rst dialog that displays and enter the TemPageR 3E MAC address when

prompted. The MAC address is listed on the label located on the bottom of the TemPageR 3E.

3. Enter a valid static IP address for the current location of the TemPageR 3E unit when prompted.

NOTE: If the TemPageR 3E unit is later relocated outside of the current subnet, you will need to reset the IP address in order to

see and work with the TemPageR 3E unit.

If the TemPageR 3E unit is still not discovered or the IP address is not updated, continue with steps 4-6.

4. Locate a cross-over Ethernet cable or spare hub and connect it to the computer being used.

Connect the TemPageR 3E to the other end of the cross-over Ethernet cable or directly to the hub.

5. Assign static IP settings to the computer being used. If the ‘Search’ button is pressed after doing so,

the TemPageR 3E unit should be discoverable. If it is not, be sure that there are no applications on

the computer being used that are blocking trafc sent to or from the AVTECH Device Discovery

Utility (i.e. software rewalls, anti-virus applications, etc.)

6. Repeat steps 1-3 above although enter a static IP address in step 3 that has the same rst three

octets as the static IP address assigned to the computer (i.e. IP address of computer: 192.168.2.3, IP

address of TemPageR 3E: 192.168.2.4).

If the IP address of the TemPageR 3E unit is still not updated, continue with steps 7-9.

7. Assign static IP settings to the computer being used that match the IP address of the TemPageR 3E

unit (i.e. IP address of TemPageR 3E: 169.254.10.122, IP address of computer: 169.254.10.123).

8. Click the ‘Search’ button in the AVTECH Device Discovery Utility and select the TemPageR 3E unit

when discovered.

9. Click the ‘Set IP’ button and enter a valid IP address for the location on the network where

the TemPageR 3E unit will be located. If the IP address does not update, access the ‘Settings’

screen of the TemPageR 3E unit and enter the IP address settings on the ‘Network’ tab. After

doing so, click the ‘Save Settings’ button, wait 10 seconds and re-attach the TemPageR 3E unit to

the network.

Device Not Found Or Invalid IP Address

If the TemPageR 3E is not discovered by the AVTECH Device Discovery Utility, the network may be

blocking UDP broadcast packets on port 30718. Even if the TemPageR 3E obtains a valid IP address,

this can prevent the TemPageR 3E unit from being discovered. To resolve this issue, check the DHCP

server for the MAC address listed on the label located on the bottom of the TemPageR 3E unit. If this

is not possible or if there is not an entry in the DHCP server, follow the instructions listed under the

‘Static-Only Networks’ subsection above.

8 AVTECH Inc.

Installation TemPageR 3E

Conguration And Setup Screens

Alert Methods

The TemPageR 3E unit can send alert notications via email and email-to-SMS using anonymous SMTP

relay and/or SNMP Traps. The TemPageR 3E unit is fully SNMP compliant and can be accessed by any

application that can issue a SNMP Get request. Other monitoring applications can therefore be used to

perform SNMP Get requests and receive SNMP Traps.

Email alert notications are congured in the TemPageR 3E web interface on the ‘Email’ tab of the

‘Settings’ screen. Email alert notications from the TemPageR 3E unit are sent using SMTP relay. Be

sure the mail server being used is congured to allow this type of connection.

If the TemPageR 3E unit is discovered although has a ‘169.xxx.xxx.xxx’ IP address, the TemPageR

3E unit may not have been connected properly or DHCP assignment may currently be getting

blocked. In either case, follow the instructions listed in the ‘Static-Only Networks’ subsection above.

NOTE: If the instructions provided do not allow conguration of the TemPageR 3E unit, please initiate a Live Chat technical

support request on AVTECH.com or send an email support request to Support@AVTECH.com.

Step 4: Connect Included Sensors And Accessories

The graphics below identify the connection channels of the TemPageR 3E ID box that are visible on the

front panel. Use these to connect the appropriate sensors and accessories.

Front View (TemPageR 3E ID Box)

A. Digital Temperature Sensor —Connect the included AVTECH Digital

Temperature Sensor to one of the Temperature Sensor Channels shown above

(A.). The Digital Temperature Sensor provides a real-time digital temperature

reading at the location of the temperature probe. Position the sensor in the desired

location, running the sensor cable back to the TemPageR 3E ID box. DO NOT

remove the red plastic cap from the tip of the sensor.

Step 5: Check TemPageR 3E Firmware Version

Open the AVTECH Device Discovery Utility and click the ‘Search’ button. When the TemPageR 3E

unit is located, select it and click the ‘Web’ button. If you are unable to locate your TemPageR 3E

unit because UDP broadcast packets are blocked on your network, simply type the IP address of the

TemPageR 3E unit in the location bar of a web browser.

NOTE: If the ‘Status’ screen does not load sensor data, be sure that a proxy or Microsoft ISA (Internet Security and

Acceleration) server is not blocking trafc to or from the TemPageR 3E unit.

After the ‘Status’ screen has loaded and is fully displayed, click the ‘TemPageR 3E vX.X.X’ link in the

top right hand corner. If the pop-up that loads says a more current version is available, then follow the

instructions in the ‘Upgrading Firmware’ section of the ‘Advanced Topics’ chapter of this manual.

AVTECH Inc. 9

TemPageR 3E   CongurationAndSetupScreens

Conguration And Setup Screens

Alert Methods

The TemPageR 3E unit can send alert notications via email and email-to-SMS using anonymous SMTP

relay and/or SNMP Traps. The TemPageR 3E unit is fully SNMP compliant and can be accessed by any

application that can issue a SNMP Get request. Other monitoring applications can therefore be used to

perform SNMP Get requests and receive SNMP Traps.

Email alert notications are congured in the TemPageR 3E web interface on the ‘Email’ tab of the

‘Settings’ screen. Email alert notications from the TemPageR 3E unit are sent using SMTP relay. Be

sure the mail server being used is congured to allow this type of connection.

10 AVTECH Inc.

Conguration And Setup Screens TemPageR 3E

Initial Email Setup

First, check the ‘Email Enabled’ checkbox and enter the domain name or IP address of the mail

server being used in the ‘Mail Server’ eld on the ‘SMTP Email’ tab. Next, enter an email address in

the ‘Return Address (From)’ eld for an account that resides on the mail server being used. If SMTP

authentication is required, check the ‘Enable Authentication’ checkbox and enter a valid username

and password for the mail server. Finally, enter the email addresses to be alerted when alarms occur

in the ‘Email Addresses’ eld. If more than one email address is entered, use a comma (,) as the

separator. Once all SMTP Email settings are congured, click the ‘Accept Changes’ button then

‘Save Settings’.

NOTE: If a domain name is entered in the ‘Mail Server Address’ eld, the TemPageR 3E unit must be assigned static IP

settings and have a DNS server IP address set.

Test Email

A test email can be sent to the congured recipients using the ‘Send Test Email’ button after valid

email settings have been congured and saved. If the test email is not received, check with the

mail server administrator in regards to the current SMTP relay settings. The ‘Trace’ feature on the

‘Advanced’ tab of the settings is also useful for troubleshooting email and other issues. For more

information, please see the ‘Advanced Settings’ section of this manual.

Email-To-SMS

Email alert notications can be sent via Short Message Service (SMS) to computers, mobile phones,

BlackBerrys, pagers and PDAs using SMS text messaging in addition to regular email. This functionality

is widely supported by current mobile device service providers and is accomplished by sending email to an

AVTECH Inc. 11

TemPageR 3E   CongurationAndSetupScreens

email address, formatted in a way dened by the service provider being used for the target mobile device.

For example, Verizon’s email address format for sending an email alert to a mobile device using SMS

text messaging is ‘<10 digit mobile device number>@vtext.com’ with ‘<10 digit mobile device number>’ being

replaced by the area code and phone number of the mobile device without dashes, spaces or a ‘1’ in front

of the area code.

If the specic format for your service provider is not known, AVTECH provides a database in the

‘Support’ section of the AVTECH.com website that contains the email-to-SMS format for many available

service providers. This is the largest database of this type on the web. However, if your service provider is

not listed, please contact them by phone for the proper format and be sure that the mobile device being used

has text messaging capability enabled. If you learn of a new or changed format, please email this with your

contact information to Support@AVTECH.com so we may conrm it and post it online for the convenience

of other users.

SNMP

The TemPageR 3E unit is fully SNMP compliant and can be monitored by applications capable of performing

an SNMP Query or Get request. The TemPageR 3E unit can also be congured to send SNMP Traps to up

to three separate IP addresses when thresholds are exceeded. If another application is used to monitor the

TemPageR 3E unit, be sure to obtain the MIB les for the TemPageR 3E unit from the ‘Downloads’ section

of the AVTECH.com website or the most recent AVTECH Update CD.

SNMP Queries (SNMP Get)

SNMP Queries or Get requests are performed by a SNMP enabled software application to retrieve

specic information from an SNMP compliant device on the network. The query or request will be

sent to the IP address of the TemPageR 3E unit using a SNMP community name on UDP port 161. The

SNMP community name in use for that device or network must match the name in the ‘SNMP Read

Community Name’ eld on the ‘SNMP’ tab of the ‘Settings’ screen. If use of a third party application is

desired, the SNMP protocol used must be version 1 and the MIB les for the TemPageR 3E unit must be

loaded properly in the software application in order to retrieve the SNMP MIB Objects that will return

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Conguration And Setup Screens TemPageR 3E

Temperature Sensor. The high and low threshold values for the temperature readings from the internal

Temperature Sensor are entered respectively in the ‘High’ and ‘Low’ columns. The proper temperature

thresholds to enter will depend on the current temperature scale selected on the ‘Advanced’ tab. If the

temperature reading from the internal Temperature Sensor differs from a known temperature at that

location, then the internal Temperature Sensor can be calibrated using the ‘Adjust’ eld. Temperature

adjustments must be made in Celsius.

Digital Sensors

The alert thresholds for attached Digital Temperature Sensors are entered in the ‘Sensor # Alarm

Conguration’ sections with ‘#’ representing the digital port number the sensor is connected to. Sensor 1 is

the internal temperature sensor and Sensors 2 and 3 are the external temperature sensors. The sensor label for

that corresponding sensor can be updated in the eld below the ‘Sensor Label’. High and low thresholds for

the temperature are entered in the ‘High’ and ‘Low’ columns. Temperature thresholds must be entered in the

temperature scale selected on the ‘Advanced’ tab. If the sensor readings differ from a known temperature at

the sensor location, they can be calibrated using the ‘Adjust’ column.

Digital sensors are those that provide real-time variable status values that can be used to obtain a more

denitive understanding of a current sensor’s status, allow products like Device ManageR and other

monitoring software to monitor at multiple thresholds and be logged for historical reference. These values are

included within alert messages for a clearer understanding by recipients and used for trending or manipulation

into graphs or charts via other applications. These sensors attach to various AVTECH hardware via RJ-11

cable to an external environment sensor channel. Current sensors providing real-time values include the

Digital Temperature Sensor, Digital Outdoor Temperature Sensor, Digital Fluid Temperature Sensor and

Digital Temperature & Humidity Sensor. TemPageR does not support Digital Temperature & Humidity Sensor.

sensor data from the TemPageR 3E unit to the monitoring software.

SNMP Traps

SNMP Traps are sent from an SNMP compliant device on the network and received by a SNMP enabled

software application capable of receiving SNMP Traps. To congure the TemPageR 3E unit to send

SNMP Traps to a specic IP address, enter the IP address in one of the three ‘SNMP Trap Recipient’

elds on the ‘SNMP’ tab. SNMP Traps sent from the TemPageR 3E unit are sent using an SNMP

community name of ‘public’. If use of a third party application is desired, be sure to load the TemPageR

3E MIB le or the information received in the SNMP Trap will not be translated.

Monitoring With Device ManageR

Device ManageR is a software application that is included FREE with AVTECH’s monitoring solutions.

It is designed to enhance the monitoring capacity of your Room Alert and/or TemPageR device(s).

Device ManageR gives you an ‘at a glance’ view of an unlimited number of Room Alert, TemPageR

and Axis cameras installed on your network. Device ManageR includes powerful features that allow for

a much greater degree of exibility and control over when alert notications are sent and who receives

them. These include; unlimited alerting of customizable alert and alert clear notications to individuals

and groups, hierarchies, dependencies, scheduling and more.

Device ManageR also allows for Actions on Alert/Alert clear conditions such as toggling Signal Tower

LEDs (Room Alert models), Send Web URL requests, sending screenshots from AXIS cameras and more.

Additional features include logging data from your units to an embedded database, graphing this data over

time and the ability to export logged data to .csv format. All this is possible from a single installation, with

no rules and no agents. Device ManageR is a signicant benet of the overall TemPageR package. It can

be used as your primary monitoring tool or in conjunction with other monitoring applications.

For more information on Device ManageR visit our website at AVTECH.com or contact you Product Specialist.

Alert Thresholds

In order for alert notications to be sent via email or SNMP Trap, alert thresholds must be congured for

the sensors attached to the TemPageR 3E unit. Alert thresholds are congured on the ‘Internal’, ‘Digital’

sensors tab of the ‘Settings’ screen. Current sensor status will be displayed on the ‘Status’ screen of the

TemPageR 3E web interface. The status icon displayed will be a gray circle ‘ ’ if a sensor is connected

although an alert threshold is not set. If an alert threshold is set for a connected sensor and the sensor is

not in an alarm state, the status icon displayed will be a green check ‘ ’. If the connected sensor is in an

alarm state, the status icon displayed will be a red X ‘ ’.

Internal Temperature Sensor

The eld next to the ‘Internal Temperature’ label can be used to change the sensor label of the internal

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