Axis ExCam XF P1377 User manual

AXISP13NetworkCameraSeries
AXISP1375NetworkCamera
AXISP1377NetworkCamera
AXISP1378NetworkCamera
ExCamXFP1377Explosion-protectedCamera
F11-AXFP1377Explosion-protectedCamera
UserManual

AXISP13NetworkCameraSeries
TableofContents
Productoverview...........................................3
Findthedeviceonthenetwork................................4
Accessthedevice...............................................4
Verifythatnoonehastamperedwiththermware....................4
Securepasswords...............................................4
Additionalsettings..........................................6
Needmorehelp?................................................6
Replacethelens................................................6
Hidepartsoftheimaewithprivacymasks..........................6
Reducenoiseinlow-lihtconditions................................7
Selectexposuremode............................................7
Maximizethedetailsinanimae..................................8
Monitorlonandnarrowareas....................................8
Verifythepixelresolution.........................................8
Viewarea......................................................9
Handlesceneswithstronbackliht................................9
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion..10
Videocompressionformats........................................11
Reducebandwidthandstorae....................................12
Setupnetworkstorae...........................................12
Addaudiotoyourrecordin.......................................12
Recordandwatchvideo..........................................13
Setuprulesandalerts...........................................13
Trieranaction................................................13
Recordvideowhenthecameradetectsmotion........................13
Applications....................................................14
Troubleshooting............................................16
Resettofactorydefaultsettins...................................16
Firmwareoptions...............................................16
Checkthecurrentrmware.......................................16
Upradethermware............................................16
Technicalissues,cluesandsolutions................................17
Performanceconsiderations.......................................19
Specications..............................................20
LEDIndicators..................................................20
StatusLEDbehaviorforfocusassistant..............................20
SDcardslot....................................................20
Buttons.......................................................21
Connectors....................................................21
2

AXISP13NetworkCameraSeries
Productoverview
Productoverview
1microSDcardslot
2StatusLED
3Built-inmicrophone
4Zoompuller
5Lockscrewforfocusring
Focusring
7Powerconnector(DC)
8T92G20connector
9Controlbutton
10RS485/422connector
11I/Oconnector
12i-CSconnector(compatiblewithP-irisandDC-iris)
13Securityslot
14Audioin(analogue/digital)
15Audioout
1Networkconnector(PoE)
3

AXISP13NetworkCameraSeries
Findtedeviceontenetwork
Findtedeviceontenetwork
TondAxisdevicesonthenetworkandassinthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManaer.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassinIPaddresses,otoHowtoassignanIPaddressandaccessyourdevice.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManaertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage4.
3.Theliveviewpaeopensinyourbrowser.
Verifythatnoonehastamperedwiththermware
TomakesurethatthedevicehasitsoriinalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettins.SeeResettofactorydefaultsettingsonpage1.
Afterthereset,securebootuaranteesthestateofthedevice.
2.Conureandinstallthedevice.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstloin,set
upasecureandencryptedHTTPSconnectionandthenchanethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronlyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordenerator.
•Don’texposethepassword.
•Chanethepasswordatarecurrininterval,atleastonceayear.
Setanewpasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettins.
4

AXISP13NetworkCameraSeries
Findtedeviceontenetwork
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t10098905
Supporttip:Passwordsecurityconrmationcheck
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespellin.
3.ClickCreatelogin.Thepasswordhasnowbeenconured.
5

AXISP13NetworkCameraSeries
Additionalsettings
Additionalsettings
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpae.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettins.
Replacethelens
1.Stopallrecordinsanddisconnectpowerfromtheproduct.
2.Disconnectthelenscableandremovethestandardlens.
3.Attachthenewlensandconnectthelenscable.
4.Reconnectthepower.
5.Lointotheproduct’swebpae,ototheImagetabandthenselecttheP-Irislensyouhaveinstalled.
Note
IfyouuseaDCirislens,selectGenericCIris.
6.Forthechanestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.
7.Adjustthezoomandfocus.
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimae.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t1010902
Howtocreateaprivacymask
6

AXISP13NetworkCameraSeries
Additionalsettings
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacymaskaccordintoyourneeds.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t1010902
Howtochangetheappearanceofthemask
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lihtconditions,youcanadjustoneormoreofthefollowinsettins:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise
trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahihmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehihestpossiblevalue.
•Reducesharpnessintheimae.
Note
Whenyoureducethemaxain,theimaecanbecomedarker.
•Setthemaxaintoalowervalue.
•Opentheaperture.
Selectexposuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andaintoimproveimaequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowinexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallihtin,forexampleuorescentlihtin,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallihtandbrihtliht,forexampleoutdoorswithuorescentlihtinatnihtand
sundurindaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
7

AXISP13NetworkCameraSeries
Additionalsettings
•Tolockthecurrentexposuresettins,selectHoldcurrent.
Maximizethedetailsinanimage
Important
Ifyoumaximizethedetailsinanimae,thebitratewillprobablyincreaseandyoumihtetareducedframerate.
•Setthecompressionaslowaspossible.
•SelectMJPEGstreamin.
•TurnoffZipstreamfunctionality.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalonandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
1.Dependinonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,lointothewebpaeandotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Verifythepixelresolution
Toverifythatadenedpartoftheimaecontainsenouhpixelsto,forexample,reconizethefaceofaperson,youcanusethe
pixelcounter.
8

AXISP13NetworkCameraSeries
Additionalsettings
1.GotoSettings>System>Orientation.
2.Click.
3.Inthecamera’sliveview,adjustthesizeandpositionoftherectanlearoundtheareaofinterest,forexamplewhere
youexpectfacestoappear.
Youcanseethenumberofpixelsforeachoftherectanle’ssides(XandY),anddecideifthevaluesareenouhfor
yourneeds.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstoraeneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusinviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlarerthantheviewareasizeitimpliesdiitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddinimaeinformation.
Handlesceneswithstrongbacklight
Dynamicraneisthedifferenceinlihtlevelsinanimae.Insomecasesthedifferencebetweenthedarkestandthebrihtest
areascanbesinicant.Theresultisoftenanimaewhereeitherthedarkorthebrihtareasarevisible.Widedynamicrane
(WDR)makesbothdarkandbrihtareasoftheimaevisible.
ImagewithoutWDR.
9

AXISP13NetworkCameraSeries
Additionalsettings
ImagewithWDR.
Note
•WDRcancauseartifactsintheimae.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoSettings>Image>Widedynamicrange.
2.TurnonWDR.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
4.Ifyoustillhaveproblems,otoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationdurinrecordins,suchasatimestamp,
ordurinproductinstallationandconuration.Youcanaddeithertextoranimae.
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t10103832
Howtoshowtextoverlaywhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunnin:
1.GotoSettings>Apps>AXISVideoMotionetection.
2.Starttheapplicationifitisnotalreadyrunnin.
3.Makesureyouhavesetuptheapplicationaccordintoyourneeds.
Addtheoverlaytext:
1

AXISP13NetworkCameraSeries
Additionalsettings
4.GotoSettings>Overlay.
5.SelectCreateoverlayandselectTextoverlay.
6.Enter#Dinthetexteld.
7.Choosetextsizeandappearance.
8.Topositionthetextoverlay,chooseCustomoroneofthepresets.
Createarule:
9.GotoSystem>Events>Rulesandaddarule.
10.Typeanamefortherule.
11.Inthelistofconditions,selectAXISVideoMotionDetection.
12.Inthelistofactions,selectUseoverlaytext.
13.Selectaviewarea.
14.Type“Motiondetected”.
15.Settheduration.
16.ClickSave.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewinrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
Note
ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.
MotionJPEG,orMJPEG,isadiitalvideosequencethatismadeupofaseriesofindividualJPEGimaes.Theseimaesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imaeframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimaequalityandaccesstoeveryimae
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnoloy.TheAxisproductincludesoneH.264viewinclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisinimaequality,reducethesizeofadiitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoraespace
arerequiredforavideole.Orseenanotherway,hihervideoqualitycanbeachievedforaivenbitrate.
H.265orMPEG-HPart2/HEVC
11

AXISP13NetworkCameraSeries
Additionalsettings
Note
H.265islicensedtechnoloy.TheAxisproductincludesoneH.265viewinclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowin:
Note
ThezipstreamsettinsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahihGOPlenthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decodin.UseavideomanaementsystemorapplicationsupportinH.265decodin.
Setupnetworkstorage
Tostorerecordinsonthenetwork,youneedtosetupyournetworkstorae.
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresaloin,andenterusernameandpassword.
6.ClickConnect.
Addaudiotoyourrecording
Turnonaudio:
1.GotoSettings>AudioandturnonAllowaudio.
2.GotoInput>Typeandselectyouraudiosource.
Editthestreamprolewhichisusedfortherecordin:
3.GotoSettings>StreamandclickStreamproles.
4.SelectthestreamproleandclickAudio.
5.SelectthecheckboxandselectInclude.
6.ClickSave.
12

AXISP13NetworkCameraSeries
Additionalsettings
7.ClickClose.
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorae,seeSetupnetworkstorageonpage12,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecordin,clickRecord.Clickaaintostoptherecordin.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordininthelistanditwillplayautomatically.
Setuprulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriertheactions.Forexample,thedevicecanstartarecordinorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecordin.
Triggeranaction
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduled,recurrin,orforexample,trieredbymotiondetection.
2.SelecttheConditionthatmustbemettotriertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechanestoanactiverule,youhavetorestarttheruleforthechanestotakeeffect.
Recordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordintotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t101019
Howtorecordavideostreamwhenthecameradetectsmotion
MakesurethatAXISVideoMotionDetectionisrunnin:
13

AXISP13NetworkCameraSeries
Additionalsettings
1.GotoSettings>Apps>AXISVideoMotionetection.
2.Starttheapplicationifitisnotalreadyrunnin.
3.Makesureyouhavesetuptheapplicationaccordintoyourneeds.Ifyouneedhelp,seethe
usermanualforAXISVideoMotionDetection4.
Createarule:
1.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionetection(VM).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistinstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstoraeoptions,selectScard.
9.ClickSave.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,otoaxis.com/applications.
TondtheusermanualsforAxisapplications,otoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmihtnotbecompatiblewitheachother.Certain
combinationsofapplicationsmihtrequiretoomuchprocessinpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktoetherbeforedeployment.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t1000188
Howtodownloadandinstallanapplication
14

AXISP13NetworkCameraSeries
Additionalsettings
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t1000188
Howtoactivateanapplicationlicencecodeonadevice
15

AXISP13NetworkCameraSeries
Troublesooting
Troublesooting
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettins,includintheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettins:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectinpower.SeeProductoverviewonpage3.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsreen.Theproducthasbeenreset
tothefactorydefaultsettins.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanaementsoftwaretoolstoassinanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanaementsoftwaretoolsareavailablefromthesupportpaesonaxis.com/support.
Itisalsopossibletoresetparameterstofactorydefaultthrouhthewebinterface.GotoSettings>System>Maintenanceand
clickefault.
Firmwareoptions
Axisoffersproductrmwaremanaementaccordintoeithertheactivetrackorthelon-termsupport(LTS)tracks.Beinonthe
activetrackmeanscontinuouslyettinaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbuxesandsecurityupdates.
Usinrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerins.TheLTStracksarerecommendedifyouusethird-partyinterations,whicharenotcontinuouslyvalidatedaainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinanysinicantfunctionalchanesoraffectin
anyexistininterations.FormoredetailedinformationaboutAxisproductrmwarestratey,otoaxis.com/support/rmware.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootina
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpae.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconuredandcustomizedsettinsaresavedwhenthermwareisupraded(providedthatthefeaturesareavailablein
thenewrmware)althouhthisisnotuaranteedbyAxisCommunicationsAB.
16

AXISP13NetworkCameraSeries
Troublesooting
Important
Makesuretheproductremainsconnectedtothepowersourcethrouhouttheupradeprocess.
Note
Whenyouupradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupradinthe
rmware.Tondthelatestrmwareandthereleasenotes,otoaxis.com/support/rmware.
AXISDeviceManaercanbeusedformultipleuprades.Findoutmoreataxis.com/products/axis-device-manager.
Towatchthisvideo,otothewebversionofthisdocument.
www.axis.com/products/online-manual/4318#t10095327
Howtoupgradethermware
1.Downloadthermwareletoyourcomputer,availablefreeofchareataxis.com/support/rmware.
2.Lointotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepae.Whentheupradehasnished,the
productrestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookinforhere,trythetroubleshootinsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupradefailureIfthermwareupradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewronrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryaain.
Problemsafterrmware
uprade
Ifyouexperienceproblemsafterarmwareuprade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepae.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
17

AXISP13NetworkCameraSeries
Troublesooting
TheIPaddressisbeinused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepincommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablinandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessinthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloinWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattemptin
toloin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettins.
SeeResettofactorydefaultsettingsonpage1.
TheIPaddresshasbeen
chanedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychane.IftheIPaddresshasbeen
chaned,useAXISIPUtilityorAXISDeviceManaertolocatethedeviceonthenetwork.Identify
thedeviceusinitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeenconured).
Ifrequired,astaticIPaddresscanbeassinedmanually.Forinstructions,otoaxis.com/support.
Certicateerrorwhenusin
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettinsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>ateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusinoneofthefollowinapplicationsforWindows®:
•AXISCompanion:freeofchare,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofchare,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,otoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticastin,oriftheroutersettinsbetweentheclientandthe
deviceneedtobeconured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventinviewin.
PoorrenderinofH.264
imaes
Ensurethatyourraphicscardisusinthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettinsforyourraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage19.
•Reducethenumberofapplicationsrunninontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenouhbandwidthavailable.
•Lowertheimaeresolution.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Can'tselectH.265encodin
inliveview
WebbrowsersdonotsupportH.265decodin.Useavideomanaementsystemorapplication
supportinH.265decodin.
18

AXISP13NetworkCameraSeries
Troublesooting
Performanceconsiderations
Whensettinupyoursystem,itisimportanttoconsiderhowvarioussettinsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowinfactorsarethemostimportanttoconsider:
•Hihimaeresolutionorlowercompressionlevelsresultinimaescontaininmoredatawhichinturnaffectsthe
bandwidth.
•RotatintheimaeintheGUIwillincreasetheproduct'sCPUload.
•AccessbylarenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewinofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahihframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessinMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusaeofeventsettinsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsinHTTPSmayreduceframerate,inparticularifstreaminMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewinonpoorlyperforminclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunninmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
theeneralperformance.
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AXISP13NetworkCameraSeries
Specifications
Specifications
LEDIndicators
Note
•TheStatusLEDcanbeconuredtobeunlitdurinnormaloperation.Toconure,otoSettings>System>Plaincong.
•TheStatusLEDcanbeconuredtoashwhileaneventisactive.
•TheStatusLEDcanbeconuredtoashforidentifyintheunit.GotoSettings>System>Plaincong.
StatusLEIndication
UnlitConnectionandnormaloperation.
GreenSteadyreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadydurinstartup.Flashesdurinrmwareupradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
RedFirmwareupradefailure.
StatusLEDbehaviorforfocusassistant
Note
OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.
ThestatusLEDasheswhentheFocusAssistantisactive.
ColorIndication
RedTheimaeisoutoffocus.
Adjustthelens.
AmberTheimaeisclosetofocus.
Thelensneedsnetunin.
GreenTheimaeisinfocus.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamaetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertinorremovinthe
SDcard.Useyournerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordins.DonotremovetheSDcardwhiletheproductisrunnin.UnmounttheSDcard
fromtheproduct’swebpaebeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards.
ForSDcardrecommendations,seeaxis.com.
microSD,microSDHC,andmicroSDXCLoosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare
trademarksorreisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
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