Axis M5000 User manual

AXISM5000PTZCamera
Usermanual

AXISM5000PTZCamera
TableofContents
Installation................................................3
Previewmode..................................................3
Getstarted................................................4
Findthedeviceonthenetwork....................................4
Openthedevice'swebinterface....................................4
Createanadministratoraccount...................................4
Securepasswords...............................................4
Verifythatnoonehastamperedwiththermware....................
Webinterfaceoverview..........................................
Congureyourdevice........................................6
Basicsettings..................................................6
Adjusttheimage................................................6
Adjustthecameraview(PTZ)......................................10
Viewandrecordvideo............................................10
Setuprulesforevents...........................................11
Audio.........................................................14
Thewebinterface...........................................1
Status........................................................1
Video.........................................................16
PTZ...........................................................26
Audio.........................................................30
Recordings.....................................................31
Apps..........................................................32
System........................................................32
Maintenance...................................................0
Learnmore................................................1
Capturemodes.................................................1
Privacymasks..................................................1
Overlays.......................................................2
Pan,tilt,andzoom(PTZ)..........................................2
Streamingandstorage...........................................2
Applications....................................................4
Cybersecurity...................................................4
Specications..............................................7
Productoverview................................................7
LEDindicators..................................................7
SDcardslot....................................................8
Buttons.......................................................8
Connectors....................................................8
Cleaningrecommendations...................................60
Troubleshooting............................................61
Resettofactorydefaultsettings...................................61
Firmwareoptions...............................................61
Checkthecurrentrmwareversion.................................61
Upgradethermware............................................61
Technicalissues,clues,andsolutions................................62
Performanceconsiderations.......................................64
Contactsupport.................................................64
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AXISM5000PTZCamera
Installation
Installation
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=68003&section=install
Howtoinstalltheproduct
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=68003&section=install
Howtoinstalltheproductwithaceilingmount
Previewmode
Previewmodeisidealforinstallerswhennetuningthecameraviewduringtheinstallation.Nologinisrequiredtoaccessthe
cameraviewinpreviewmode.Itisavailableonlyinfactorydefaultedstateforalimitedtimefrompoweringupthedevice.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=68003&section=preview-mode
hisvideodemonstratehowtousepreviewmode.
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AXISM5000PTZCamera
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Browsersuort
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®EdgeTMSafari®
Windows®recommendedrecommended
macOS®recommendedrecommended
Linux®recommendedrecommended
Otheroperatingsystems*
*ouseAXISOSwebinterfacewithiOS15oriPadOS15,gotoSettings Settings
Settings> > >Safari Safari Safari> > >Advanced Advanced Advanced> > >Experimental Experimental ExperimentalFeatures Features Featuresanddisable
NSURLSessionWebsocket.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.
Oenthedevice'swebinterface
1.OpenabrowserandtypetheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Typetheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustcreateanadministratoraccount.See
Createanadministratoraccountonpage4.
Createanadministratoraccount
Thersttimeyoulogintoyourdevice,youmustcreateanadministratoraccount.
1.Enterausername.
2.Enterapassword.SeeSecurepasswordsonpage4.
3.Re-enterthepassword.
4.ClickAdduser.
Important
Thedevicehasnodefaultaccount.Ifyoulosethepasswordforyouradministratoraccount,youmustresetthedevice.See
Resettofactorydefaultsettingsonpage61.
Secureasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
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AXISM5000PTZCamera
Getstarted
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Verifythatnoonehastameredwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage61.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Webinterfaceoverview
Thisvideogivesyouanoverviewofthedevice’swebinterface.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=68003&section=web-interface-overview
Axisdevicewebinterface
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AXISM5000PTZCamera
Configureyourdevie
Configureyourdevie
Basicsettings
Setthepowerlinefrequency
1.Gotoideo>Installation>Powerlinefrequency.
2.ClickChange.
3.SelectapowerlinefrequencyandclickSaveandrestart.
Settheorientation
1.Gotoideo>Installation>Rotate.
2.Select0,90,180or270degrees.
Seealso.
Adjusttheimage
Thissectionincludesinstructionsaboutconguringyourdevice.Ifyouwanttolearnmoreabouthowcertainfeatureswork,go
toLearnmoreonpage51.
Levelthecamera
Toadjusttheviewinrelationtoareferenceareaoranobject,usethelevelgridincombinationwithamechanicaladjustment
ofthecamera.
1.Gotoideo>Image>andclick.
2.Clicktoshowthelevelgrid.
3.Adjustthecameramechanicallyuntilthepositionofthereferenceareaortheobjectisalignedwiththelevelgrid.
Adjustthefocus
Thisproductcanhavefourfocusmodes:
•Auto:Thecameraautomaticallyadjustsfocusbasedontheentireimage.
•Area:Thecameraautomaticallyadjustsfocusbasedonaselectedareaoftheimage.
•Manual:Thefocusissetmanuallyataxeddistance.
•Spot:Thefocusissettoaxedareainthecenteroftheimage.
Spotfocus
Toturnoffautofocusandadjustthefocusmanually:
1.Intheliveviewwindow,iftheZoomsliderisvisible,clickZoomandselectFocus.
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AXISM5000PTZCamera
Configureyourdevie
2.Click
M
andusetheslidertosetthefocus.
Adjustthefocusfasterwithfocusrecallareas
Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.
Werecommendthefocusrecallfeatureinthefollowingscenarios:
•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.
•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.
•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.
Important
•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.
•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.
•Themaximumnumberoffocusrecallareasis20.
Createafocusrecallarea
1.Pan,tilt,andzoomintotheareawhereyouwouldliketohavefocus.
Aslongasthefocusrecallbuttonshowsaplus,youcanaddafocusrecallareainthatposition.
2.Adjustthefocus.
3.Clickthefocusrecallbutton.
Deleteafocusrecallarea
1.Pan,tilt,andzoomintothefocusrecallareayouwanttodelete.
Thefocusrecallbuttontogglestominuswhenthecameradetectsafocusrecallarea:.
2.Clickthefocusrecallbutton.
Selectscenerole
Asceneproleisasetofpredenedimageappearancesettingsincludingcolorlevel,brightness,sharpness,contrastandlocal
contrast.Sceneprolesarepreconguredintheproductforquicksetuptoaspecicscenario,forexampleForensicwhichis
optimizedforsurveillanceconditions.Foradescriptionofeachavailablesetting,seehewebinterfaceonpage15.
Youcanselectasceneproleduringtheinitialsetupofthecamera.Youcanalsoselectorchangesceneprolelater.
1.Gotoideo>Image>Appearance.
2.GotoSceneproleandselectaprole.
Selectexosuremode
Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter
speed,andgain.Gotoideo>Image>Exposureandselectbetweenthefollowingexposuremodes:
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AXISM5000PTZCamera
Configureyourdevie
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
BenetfromIRlightinlow-lightconditionsbyusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Butasthevisiblelightdiminishes,colorimagesbecomeless
brightandclear.Ifyouswitchtonightmodewhenthishappens,thecamerausesbothvisibleandnear-infraredlighttodeliverbright
anddetailedblack-and-whiteimagesinstead.Youcansetthecameratoswitchtonightmodeautomatically.
1.Gotoideo>Image>Day-nightmode,andmakesurethattheIR-cutlterissettoAuto.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.Gotoideo>Image>ExposureandmovetheBlur-noisetrade-off
slidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Ifpossible,opentheaperture.
•Reducesharpnessintheimage,underideo>Image>Appearance.
Reducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinideo>Image>Exposure:
•MovetheBlur-noisetrade-offslidertowardLowmotionblur.
Note
Whenyouincreasethegain,imagenoisealsoincreases.
•SetMaxshuttertoashortertime,andMaxgaintoahighervalue.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
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AXISM5000PTZCamera
Configureyourdevie
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
1.Gotoideo>Image>Widedynamicrange.
2.UsetheLocalcontrastslidertoadjusttheamountofWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
Verifytheixelresolution
Toverifythatadenedpartoftheimagecontainsenoughpixelsto,forexample,recognizethefaceofaperson,youcanusethe
pixelcounter.
1.Gotoideo>Imageandclick.
2.ClickforPixelcounter.
3.Inthecamera’sliveview,adjustthesizeandpositionoftherectanglearoundtheareaofinterest,forexamplewhere
youexpectfacestoappear.
Youcanseethenumberofpixelsforeachoftherectangle’ssides,anddecideifthevaluesareenoughforyourneeds.
Hideartsoftheimagewithrivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.Gotoideo>Privacymasks.
2.Click.
3.Clickthenewmaskandtypeaname.
4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.
.Tochangethecolorforallprivacymasks,clickPrivacymasksandselectacolor.
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AXISM5000PTZCamera
Configureyourdevie
SeealsoPrivacymasksonpage51
Showtheanortiltositionasatextoverlay
Youcanshowthepanortiltpositionasanoverlayintheimage.
1.Gotoideo>Overlaysandclick.
2.Inthetexteld,type#xtoshowthepanposition.
Type#ytoshowthetiltposition.
3.Chooseappearance,textsize,andalignment.
4.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
Adjustthecameraview(PTZ)
Limitthean,tilt,andzoommovements
Iftherearepartsofthescenethatyoudon’twantthecameratoreach,youcanlimitthepan,tilt,andzoommovements.For
example,youwanttoprotecttheprivacyofresidentsinanapartmentbuilding,whichislocatedclosetoaparkinglotthatyou
intendtomonitor.
Tolimitthemovements:
1.GotoPTZ>Limits.
2.Setthelimitsasneeded.
Createarecordedguardtour
1.GotoPTZ>Guardtours.
2.ClickGuardtour.
3.SelectRecordedandclickCreate.
4.Enteranamefortheguardtourandspecifythepauselengthbetweeneachtour.
.ClickStartrecordingtourtostartrecordingthepan/tilt/zoommovements.
6.Whenyou’resatised,clickStoprecordingtour.
7.ClickDone.
8.Toscheduletheguardtour,gotoSystem>Events.
Viewandrecordvideo
Thissectionincludesinstructionsaboutconguringyourdevice.Tolearnmoreabouthowstreamingandstorageworks,goto
Streamingandstorageonpage52.
Reducebandwidthandstorage
Important
Reducingthebandwidthcanleadtolossofdetailintheimage.
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