Axis P14 Series User manual

AXISP14NetworkCameraSeries
AXISP1435-LENetworkCamera
AXISP1435-ENetworkCamera
UserManual

AXISP14NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Solutionoverview...........................................4
Productoverview...........................................5
Findthedeviceonthenetwork................................7
Accessthedevice...............................................7
Securepasswords...............................................7
Additionalsettings..........................................8
Needmorehelp?................................................8
Imagequality...................................................8
Overlays.......................................................3
Streamingandstorage...........................................3
Events........................................................6
Applications....................................................8
Troubleshooting............................................9
Resettofactorydefaultsettings...................................9
Checkthecurrentrmware.......................................9
Upgradethermware............................................9
Technicalissues,cluesandsolutions................................20
Performanceconsiderations.......................................2
Specications..............................................22
LEDIndicators..................................................22
SDcardslot....................................................22
Buttons.......................................................22
Connectors....................................................22
ConnectionDiagrams............................................23
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AXISP14NetworkCameraSeries
Aboutthismanual
Aboutthismanual
ThisUserManualprovidesinformationontheproductregarding:
•Access
•Mainusecases
•Troubleshooting
•Specications
Note
TheUserManualmayincludemorethanoneproduct.Partofthecontent,e.g.someusecasesorspecications,mayonly
applytosomeofthem.Formoreinformationontheexactfeaturesetandspecications,seetheproduct’swebpageand
datasheetatwww.axis.com
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AXISP14NetworkCameraSeries
Solutionoverview
Solutionoverview
4

AXISP14NetworkCameraSeries
Productoverview
Productoverview
AXISP145-LEMkIINetworkCamera
1microSDcardslot
2Controlbutton
3Networkconnector
4StatusLEDindicator
5Partnumber(PN)&Serialnumber(SN)
AXISP1425-LEMkIIandAXISP1435-LENetworkCameras
1microSDcardslot
5

AXISP14NetworkCameraSeries
Productoverview
2IOconnector
3Controlbutton
4Networkconnector
5StatusLEDindicator
6Partnumber(PN)&Serialnumber(SN)
6

AXISP14NetworkCameraSeries
indthedeviceonthenetwork
indthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.comsupport.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Accessthedevice
.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage7.
3.Theliveviewpageopensinyourbrowser.
Secureasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setanewasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage7.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
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AXISP14NetworkCameraSeries
Additionalsettings
Additionalsettings
Needmorehel?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
Imagequality
Caturemodes
CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Ifusingacapturemodewith
asmallerresolutionthanthemaximumresolution,theangleofviewisreduced.Thecapturemodealsoaffectslightsensitivity.A
capturemodewithahighmaximumframeratehasreducedlightsensitivityandviceversa.
Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Selectcaturemode
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com.
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AXISP14NetworkCameraSeries
Additionalsettings
Selectexosuremode
Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Hideartsoftheimagewithrivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.
Adjustthefocus
Remotefocusandzoom
Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa
convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s
installationlocation.
Left:nofocus.Right:remotefocusapplied.
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AXISP14NetworkCameraSeries
Additionalsettings
Left:nozoom.Right:remotezoomapplied.
Imrovefacialrecognition
Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel
counter.
.GotoSettings>System>Orientationandclick.
2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where
thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof
therectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Imrovelicenselaterecognition
Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.
Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:
.GotoSettings>System>Orientationandclick.
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AXISP14NetworkCameraSeries
Additionalsettings
2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample
wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby
thesidesoftherectangle.
Note
Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.
Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:
•Shutterspeed
•Gain
•Zoom
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’trotatetheviewautomatically,logintothewebpageandgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Findoutmoreataxis.comaxis-corridor-format.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
•Setthemaxgaintoalowervalue.
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AXISP14NetworkCameraSeries
Additionalsettings
Handlesceneswithstrongbacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
.GotoSettings>Image>Widedynamicrange.
2.Ifrequired,turnonWDR.
ImagewithoutWDR.
ImagewithWDR.
Note
WDRmaycauseartifactsintheimage.
FindoutmoreaboutWDRandhowtouseitataxis.comweb-articleswdr.
BenetfromIRlightinlow-lightconditionsusingnightmode
Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Astheavailablelightdiminishes,youcansetthecamerato
automaticallyshifttonightmode,inwhichthecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-white
images.Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.
.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.
2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,movetheThresholdslidertowardBright
orDark.
3.EnableAllowIRilluminationandSynchronizeIRilluminationtousethecamera’sIRlightwhennightmodeisactivated.
Note
Ifyousettheshifttooccurwhenit’sbrighter,theimageremainssharperastherewillbelesslow-lightnoise.Ifyouset
theshifttooccurwhenit’sdarker,theimagecolorsaremaintainedforlonger,buttherewillbemoreimageblurdue
tolow-lightnoise.
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AXISP14NetworkCameraSeries
Additionalsettings
Maximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•Makesuretoselectthecapturemodethathasthehighestresolution.
•Setthecompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnoffZipstreamfunctionality.
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:
MakesurethatAXISVideoMotionDetectionisrunning:
.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
4.GotoSettings>Overlay.
5.Enter#Dinthetexteld.
6.Choosetextsizeandappearance.
Createarule:
7.GotoSystem>Events>Rulesandaddarule.
8.Typeanamefortherule.
9.Inthelistofconditions,selectAXISVideoMotionDetection.
0.Inthelistofactions,selectUseoverlaytext.
.Selectaviewarea.
2.Type“Motiondetected”.
3.Settheduration.
4.ClickSave.
Streamingandstorage
Bitratecontrol
Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.
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AXISP14NetworkCameraSeries
Additionalsettings
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,
themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.
kbit/s
s
Maximumbitrate(MBR)
Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage
qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesyouamarginforadditionalcomplexitythatneedstobecaptured.
kbit/s
s
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand
providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe
speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
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AXISP14NetworkCameraSeries
Additionalsettings
kbit/s
s
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
kbit/s
s
2
1Targetbitrate
2Actualaveragebitrate
Videocomressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast6imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part1/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
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AXISP14NetworkCameraSeries
Additionalsettings
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Setunetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Events
Seturulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Triggeranaction
.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthecamerawillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
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AXISP14NetworkCameraSeries
Additionalsettings
Recordvideowhenthecameradetectsmotion
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.
MakesurethatAXISVideoMotionDetectionisrunning:
.GotoSettings>Apps>AXISVideoMotionDetection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
.GotoSettings>System>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Selectanexistingstreamproleorcreateanewone.
6.Settheprebuffertimeto5seconds.
7.Setthepostbuffertimeto60seconds.
8.Inthelistofstorageoptions,selectSDcard.
9.ClickSave.
RecordvideowhenaPIRdetectorsensesmotion
ThisexampleexplainshowtoconnectanAxisPIRdetectortothecamera,andsetupthecameratostartrecordingwhenthe
detectorsensesmotion.
Requiredhardware
•3-wirecable(ground,power,I/O)
•AxisPIRdetector
NO NO
NOTICE TICE TICE
Disconnectthecamerafrompowerbeforeconnectingthewires.Reconnecttopowerafterallconnectionsaredone.
Connectthewirestothecamera’sI/Oconnector
Note
ForinformationontheI/Oconnector,seeConnectorsonpage22.
.Connectthegroundwiretopin(GND/-).
2.Connectthepowerwiretopin2(2VDCoutput).
3.ConnecttheI/Owiretopin3(I/Oinput).
ConnectthewirestothePIRdetector’sI/Oconnector
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AXISP14NetworkCameraSeries
Additionalsettings
.Connecttheotherendofthegroundwiretopin(GND/-).
2.Connecttheotherendofthepowerwiretopin2(DCinput/+).
3.ConnecttheotherendoftheI/Owiretopin3(I/Ooutput).
ConguretheI/Oportinthecamera’swebpage
.GotoSettings>System>I/Oports.
2.Givetheinputmoduleadescriptivename.
3.TomakethePIRdetectorsendasignaltothecamerawhenitsensesmotion,selectClosedcircuitinthedrop-downlist.
TotriggerthecameratostartrecordingwhenitreceivesasignalfromthePIRdetector,youneedtocreatearuleinthecamera’s
webpage.
Alications
Alications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.comapplications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
AXISPeoleCounter
AXISPeopleCounterisananalyticapplicationthatcanbeinstalledonanetworkcamera.
Thecounterisembeddedinthecamerawhichmeansyoudonotneedadedicatedcomputertoruntheapplication.
AXISPeopleCounterisintendedforretailenvironments,likestoresorshoppingmalls,orotherenvironmentswhereyouwantto
countpeople.
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AXISP14NetworkCameraSeries
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.comsupport.
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage5.
3.Keepthecontrolbuttonpressedfor5–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.comsupport.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Ugradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.comsupportrmware.
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AXISP14NetworkCameraSeries
Troubleshooting
.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.comsupportrmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.comproductsaxis-device-manager.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.comsupport.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage19.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.comsupport.
Certicateerrorwhenusing
IEEE802.X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.comproductsaxis-companion.
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