Axis Q1932-E User manual

AXISQ1932–EThermalNetworkCamera
UserManual

AboutthisDocument
Thismanualisintendedforadministratorsandusersof
AXISQ1932–EThermalNetworkCamera,andisalicabletormware
6.50andlater.Itincludesinstructionsforusingandmanagingthe
roductonyournetwork.Previousexerienceofnetworkingwillbeof
usewhenusingthisroduct.SomeknowledgeofUNIXorLinux-based
systemsmayalsobebenecial,fordeveloingshellscritsand
alications.LaterversionsofthisdocumentwillbeostedtotheAxis
website,asrequired.Seealsotheroduct’sonlinehel,availablevia
theweb-basedinterface.
egalconsiderations
Videoandaudiosurveillancecanberegulatedbylawsthatvaryfrom
countrytocountry.Checkthelawsinyourlocalregionbeforeusing
thisroductforsurveillanceuroses.
Thisroductincludesone(1)H.264decoderlicenseandone(1)AAC
decoderlicense.Tourchasefurtherlicenses,contactyourreseller.
Thisroductincludesone(1)H.264decoderlicense.Tourchase
furtherlicenses,contactyourreseller.
Thisroductissubjecttoexortcontrolregulations.Youshouldalways
consultandcomlywiththeregulationsofthearoriatelocalexort
controlauthorities.
iability
Everycarehasbeentakenintherearationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresonsibleforanytechnicalor
tyograhicalerrorsandreservestherighttomakechangestothe
roductandmanualswithoutriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocument,including,butnotlimitedto,theimlied
warrantiesofmerchantabilityandtnessforaarticularurose.Axis
CommunicationsABshallnotbeliablenorresonsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishing,erformance
oruseofthismaterial.Thisroductisonlytobeusedforitsintended
urose.
Intellectualpropertyrights
AxisABhasintellectualroertyrightsrelatingtotechnologyembodied
intheroductdescribedinthisdocument.Inarticular,andwithout
limitation,theseintellectualroertyrightsmayincludeoneormore
oftheatentslistedatwww.axis.com/patent.htmandoneormore
additionalatentsorendingatentalicationsintheUSandother
countries.
Thisroductcontainslicensedthird-artysoftware.Seethemenuitem
“About”intheroduct’suserinterfaceformoreinformation.
ThisroductcontainssourcecodecoyrightAleComuter,
Inc.,underthetermsofAlePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
Equipmentmodications
Thisequimentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequimentcontains
nouser-serviceablecomonents.Unauthorizedequimentchangesor
modicationswillinvalidateallalicableregulatorycertications
andarovals.
Trademarkacknowledgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIXare
registeredtrademarksortrademarkalicationsofAxisABinvarious
jurisdictions.Allothercomanynamesandroductsaretrademarksor
registeredtrademarksoftheirresectivecomanies.
Ale,Boa,Aache,Bonjour,Ethernet,InternetExlorer,Linux,
Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,Windows,Windows
VistaandWWWareregisteredtrademarksoftheresectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImlementersCororation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C,
LLCintheUnitedStates,othercountriesorboth.Also,miniSD,microSD,
miniSDHC,microSDHC,microSDXCarealltrademarksorregistered
trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Regulatoryinformation
Europe
ThisroductcomlieswiththealicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticComatibility(EMC)Directive2014/30/EU.See
Electromagneticcompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2014/35/EU.Seeafetyonpage3.
•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.
SeeDisposalandrecyclingonpage3.
Acoyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.
Electromagneticcompatibility(EMC)
Thisequimenthasbeendesignedandtestedtofulllalicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagnetichenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequimenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomlywiththelimitsforaClassAdigitaldevice,
ursuanttoart15oftheFCCRules.Theselimitsaredesignedto
rovidereasonablerotectionagainstharmfulinterferencewhenthe
equimentisoeratedinacommercialenvironment.Thisequiment
generates,uses,andcanradiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththeinstructionmanual,may
causeharmfulinterferencetoradiocommunications.Oerationofthis
equimentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexense.Theroductshallbeconnectedusingashieldednetwork
cable(STP)thatisroerlygrounded.
Canada
ThisdigitalaaratuscomlieswithCANICES-3(ClassA).Theroduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
roerlygrounded.Cetaareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leroduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequimentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55022.Theroductshallbe
connectedusingashieldednetworkcable(STP)thatisroerly
grounded.Notice!ThisisaClassAroduct.Inadomesticenvironment
thisroductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Thisroductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayalications.
Thisroductfulllstherequirementsforimmunityaccording
toEN61000-6-1residential,commercialandlight-industrial
environments.
Thisroductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisroductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.
Australia/NewZealand
ThisdigitalequimentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR22.Theroductshall
beconnectedusingashieldednetworkcable(STP)thatisroerly
grounded.Notice!ThisisaClassAroduct.Inadomesticenvironment
thisroductmaycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Korea
이기기는업무용(A급)전자파적합기기로서판매자또는사
용자는이점을주의하시기바라며,가정외의지역에서사용

하는것을목적으로합니다.적절히접지된STP(shielded
twistedpair)케이블을사용하여제품을연결하십시오.
Safety
ThisroductcomlieswithIEC/EN/UL60950-1and
IEC/EN/UL60950-22,SafetyofInformationTechnology
Equiment.Theroductshallbegroundedeitherthroughashielded
networkcable(STP)orotheraroriatemethod.
Theowersulyusedwiththisroductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)andLimitedPowerSource(LPS)
accordingtoIEC/EN/UL60950-1.
Disposalandrecycling
Whenthisroducthasreachedtheendofitsusefullife,disoseof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionoint,contactyourlocalauthority
resonsibleforwastedisosal.Inaccordancewithlocallegislation,
enaltiesmaybealicableforincorrectdisosalofthiswaste.
Europe
Thissymbolmeansthattheroductshallnotbedisosedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequiment(WEEE)isalicablein
theEuroeanUnionmemberstates.Toreventotentialharmto
humanhealthandtheenvironment,theroductmustbedisosed
ofinanarovedandenvironmentallysaferecyclingrocess.For
informationaboutyournearestdesignatedcollectionoint,contact
yourlocalauthorityresonsibleforwastedisosal.Businessesshould
contacttheroductsulierforinformationabouthowtodisose
ofthisroductcorrectly.
ThisroductcomlieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequiment(RoHS).
China
ThisroductcomlieswiththerequirementsofSJ/T11364-2014,
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicroducts.
有毒有害物质或元素
部
件
名
称
铅
(Pb)汞
(Hg)镉
(Cd)六价
铬
(Cr(VI)
)
多溴
联苯
(PBB)
多溴
二苯
醚
(PBDE)
电
气
实
装
部
分
X00000
0:表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T26572标准规定的限量要求以下。
X:表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T26572标准规定的限量要求。
Contactinformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,leasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediately,your
resellerwillforwardyourqueriesthroughthearoriatechannelsto
ensurearaidresonse.IfyouareconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareudates
•ndanswerstoresolvedroblemsintheFAQdatabase.Search
byroduct,category,orhrase
•reortroblemstoAxissuortstaffbyloggingintoyourrivate
suortarea
•chatwithAxissuortstaff
•visitAxisSuortatwww.axis.com/support
earnmore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings,
webinars,tutorialsandguides.

AXISQ1932–EThermalNetworkCamera
TableofContents
Hardwareoverview..........................................6
Howtoaccesstheproduct....................................7
Howtoaccesstheroductfromabrowser...........................7
HowtoaccesstheroductfromtheInternet.........................7
Howtosettherootassword.....................................8
Abouttheliveviewwindow.......................................8
Aboutmediastreams........................................11
AboutH.264format.............................................11
AboutMJPEGformat............................................1 1
AboutAXISMediaControl(AMC)...................................1 1
Alternativemethodsofaccessingthevideostream....................12
AccessAudioStreams............................................13
Howtosetuptheproduct....................................14
Howtoerformabasicsetu.....................................14
VideoandAudio............................................15
Howtosetuvideostreams......................................15
AboutONVIFmediaroles.......................................16
Aboutstreamroles............................................16
Aboutcamerasettings...........................................16
Aboutoverlays..................................................17
Aboutrivacymasks.............................................19
Howtochangeaudiosettings.....................................19
AudioClis....................................................21
Howtoconguretheliveviewwindow.........................22
Aboutdetectors............................................24
Aboutcameratamering.........................................24
Aboutshockdetection...........................................24
AudioDetection................................................24
Aboutapplications..........................................26
Aboutalicationlicenses........................................26
Howtouloadandstartanalication.............................26
AlicationConsiderations........................................26
AXISCrossLineDetection.........................................27
Aboutevents...............................................29
ConvertEventTyestoActionRules................................29
Howtosetuactionrules........................................29
Howtoaddreciients............................................31
Howtocreateschedules..........................................32
Howtoseturecurrences........................................32
Aboutrecordings...........................................34
Howtondrecordings...........................................34
Howtolayrecordings...........................................34
Howtoexortavideocli........................................35
Aboutcontinuousrecording.......................................35
Aboutlanguages............................................36
Aboutsystemoptions........................................37
Security.......................................................37
Date&Time....................................................39
Network.......................................................40
Storage.......................................................45
Ports&Devices.................................................47
Maintenance...................................................47
Suort.......................................................48
Advanced......................................................48
Howtoresettofactorydefaultsettings.............................49
Troubleshooting............................................50
Howtocheckthecurrentrmware.................................50
Howtougradethermware.....................................50
Symtoms,ossiblecausesandremedialactions......................51
Technicalspecications......................................54
LEDIndicators..................................................54
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AXISQ1932–EThermalNetworkCamera
TableofContents
ConnectorsandButtons..........................................54
Connectors....................................................55
ConnectionDiagrams............................................57
Performanceconsiderations.......................................57
5

AXISQ1932–EThermalNetworkCamera
ardwareoverview
ardwareoverview
Forsecicationsofthehardwarecomonents,seeTechnicalspecicationsonpage54.
1Powerconnector
2I/Oandaudioterminalconnector
3Networkconnector
4tatusindicatorLED
5MicroDmemorycardslot
6Controlbutton
7Foot
8Mountingbracket
6

AXISQ1932–EThermalNetworkCamera
owtoaccesstheproduct
owtoaccesstheproduct
ToinstalltheAxisroduct,seetheInstallationGuidesuliedwiththeroduct.
Theroductcanbeusedwithmostoeratingsystemsandbrowsers.Werecommendthefollowingbrowsers:
•InternetExlorer®withWindows®
•Safari®withOSX®
•ChromeTMorFirefox®withotheroeratingsystems.
ToviewstreamingvideoinInternetExlorer,allowinstallationofAXISMediaControl(AMC)whenromted.
TheAxisroductincludesone(1)H.264decoderlicenseforviewingvideostreamsandone(1)AACaudiolicense.Thelicensesare
automaticallyinstalledwithAMC.Theadministratorcandisabletheinstallationofthedecoderstoreventinstallationofunlicensed
coies.
Note
•QuickTimeTMisalsosuortedforviewingH.264streamsandforaudio.
Howtoaccesstheproductfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisroductinthebrowser’saddresseld.
ToaccesstheroductfromaMaccomuter(OSX),gotoSafari,clickonBonjourandselecttheroductfromthe
dro-downlist.
IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheroductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentAssignanIPAddressandAccesstheVideotreamonAxis
Suortwebatwww.axis.com/support
Note
ToshowBonjourasabrowserbookmark,gotoSafari>Preferences.
3.Enteryourusernameandassword.Ifthisisthersttimetheroductisaccessed,therootasswordmustrstbe
congured.
4.Theroduct’sliveviewageoensinyourbrowser.
Note
Thecontrolsandlayoutoftheliveviewagemayhavebeencustomizedtomeetsecicinstallationrequirementsand
userreferences.Consequently,someoftheexamlesandfunctionsfeaturedheremaydifferfromthosedislayedin
yourownliveviewage.
HowtoaccesstheproductfromtheInternet
Onceconnected,theAxisroductisaccessibleonyourlocalnetwork(LAN).ToaccesstheroductfromtheInternetyoumust
congureyournetworkroutertoallowincomingdatatrafctotheroduct.Todothis,enabletheNAT-traversalfeature,which
willattemttoautomaticallyconguretheroutertoallowaccesstotheroduct.ThisisenabledfromSetup>SystemOptions>
Network>TCP/IPAdvanced.
Formoreinformation,seeNATtraversal(portmapping)forIPv4onpage42.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net
ForTechnicalnotesonthisandothertoics,visittheAxisSuortwebatwww.axis.com/support
7

AXISQ1932–EThermalNetworkCamera
owtoaccesstheproduct
Howtosettherootpassword
ToaccesstheAxisroduct,youmustsettheasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialog,whichoenswhentheroductisaccessedforthersttime.
Toreventnetworkeavesdroing,therootasswordcanbesetviaanencrytedHTTPSconnection,whichrequiresanHTTPS
certicate.HTTPS(HyertextTransferProtocoloverSSL)isarotocolusedtoencryttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencrytedexchangeofinformation.SeeHTTPonpage37.
Thedefaultadministratorusernamerootisermanentandcannotbedeleted.Iftheasswordforrootislost,theroductmustbe
resettothefactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage49.
TosettheasswordviaastandardHTTPconnection,enteritdirectlyinthedialog.
TosettheasswordviaanencrytedHTTPSconnection,followthesestes:
1.ClickUseHTTPS.
Atemorarycerticate(validforoneyear)iscreated,enablingencrytionofalltrafctoandfromtheroduct,andthe
asswordcannowbesetsecurely.
2.Enteraasswordandthenre-enterittoconrmtheselling.
3.ClickOK.Theasswordhasnowbeencongured.
Abouttheliveviewwindow
Thecontrolsandlayoutoftheliveviewwindowmayhavebeencustomizedtomeetsecicinstallationrequirementsanduser
references.Consequently,someoftheexamlesandfunctionsfeaturedheremaydifferfromthosedislayedinyourownliveview
window.Thefollowingrovidesanoverviewofeachavailablecontrol.
Aboutthecontrolsintheliveviewwindow
SelectastreamrolefortheliveviewwindowfromtheStreamProledro-downlist.Forinformation
abouthowtocongurestreamroles,seepage16.
SelectaalettefortheliveviewwindowfromthePalettedro-downlist.Palettesarecolormasthat
canbeusedtovisualizeathermalsceneandtomakeobjectseasiertosot.Whichalettetochoose
deendsonthelightingconditionsinthesecicscene.
ClickPulsetoactivatetheroduct’soututortforadenederiodoftime.Forinformationabouthow
toenableandcongureoututbuttons,seepage23.Theoututbuttonnamemaydifferdeendingon
thenameenteredintheI/OPortsconguration.
ClicktheActive/Inactivebuttonstomanuallyactivateandinactivetheroduct’soututort.For
informationabouthowtoenableandcongureoututbuttons,seepage23.
UsetheManualTriggerbuttontotriggeranactionrulefromtheliveviewwindow.Forinformation
abouthowtocongureandenablethebutton,seeAboutthemanualtriggeronpage9.
ClickSnapshottosaveasnashotofthevideoimage.Thisbuttonisrimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.
8

AXISQ1932–EThermalNetworkCamera
owtoaccesstheproduct
TheAudioclipdro-downlistallowsyoutolayanaudioclifromtheliveviewwindow.Selectthe
audiocliandclickthePlaybutton.
Theroduct’sheateriscontrolledbytheambienttemeratureandisturnedonandoffautomatically.
Ifrequired,theheatercanbeactivatedmanuallybyclickingtheHeaterbutton.Toshowthebutton,
gotoSetup>LiveViewCong.UnderActionButtons,selectShowheaterbuttonandsecifythe
numberofminutestheheatershouldbeactivated.
Aboutthemanualtrigger
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewage.Themanualtriggercanforexamlebeusedto
validateactionsduringroductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdro-downlist,selectInputSignal.
4.Fromtheseconddro-downlist,selectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
Formoreinformationaboutactionrules,seeAbouteventsonpage29.
ToshowthemanualtriggerbuttonsintheLiveViewage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtons,selectShowmanualtriggerbutton.
AbouttheAXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExloreronly.SeeAboutAXIMediaControl(AMC)onpage1 1for
moreinformation.Thetoolbardislaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisroductandstartslayingamediastream.
TheStopbuttonstosthemediastream.
TheSnapshotbuttontakesasnashotofthevideoimage.
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escae)onthecomuter
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomuter.Thelocationwheretherecordingissaved
canbeseciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.
AMCAudioControls
AMCaudiobuttonscontroltheseakersandmicrohoneconnectedtotheclientcomuter.Thebuttonsareonlyvisiblewhen
audioisenabled.
Forinformationabouthowtocongureaudio,seeHowtochangeaudiosettingsonpage19.
9

AXISQ1932–EThermalNetworkCamera
owtoaccesstheproduct
Speakerbutton—Clicktoturntheseakersonoroff.
Microphonebutton–Clicktomuteorunmutethemicrohone.Inimplex-speakeronlymode,theMicrophoneandTalk
buttonsmustbothbeactivetosendaudiototheAxisroduct.Clickeitherbuttontostoaudiotransmission.
Usetheslidertocontrolthevolumeoftheseakersandthemicrohone.
Half-duplexmode
TheTalk/Listenbuttonisusedtoswitchbetweensendingandreceivingaudio.Thebuttoncanbecongured
fromtheAudiotabintheAMCControlanel:
•Push-To-Talkmode:Clickandholdthebuttontotalk/send.Releasethebuttontolisten.
•Togglemode:Clickoncetoswitchbetweentalkingandlistening.
implex–speakeronlymode
Tosendaudio,theTalkandMicrophonebuttonsmustbothbeactive.Clickeitherbuttontostoaudio
transmission.
10