Axis Q86 Series User manual

AXISQ86Series
AXISQ8641‒EPTThermalNetworkCamera
AXISQ8642‒EPTThermalNetworkCamera
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AXISQ86Series
⽬次
About About
Aboutthis this thismanual manual manual. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .3
Solution Solution
Solutionoverview overview overview. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .4
Product Product
Productoverview overview overview. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .5
Find Find
Findthe the thedevice device deviceon on onthe the thenetwork network network. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .6
Browsersupport...............................................6
Access Access
Accessthe the thedevice device device. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .7
Setanewpasswordfortherootaccount.........................7
Securepasswords..............................................7
Additional Additional
Additionalsettings settings settings. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .8
Webpageoverview............................................8
StabilizeashakyimagewithElectronicImageStabilization(EIS)....9
Colorpalettes..................................................9
Privacymasks..................................................10
Pan,tilt,andzoom(PTZ)........................................11
Streamingandstorage.........................................12
Events........................................................15
Applications...................................................16
T T
Troubleshooting roubleshooting roubleshooting. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .18
Resettofactorydefaultsettings.................................18
Firmwareoptions..............................................18
Checkthecurrentrmware.....................................18
Upgradethermware..........................................18
Technicalissues,cluesandsolutions.............................19
Performanceconsiderations....................................21
Specications Specications
Specications. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .. . .22
LEDindicators.................................................22
SDcardslot....................................................22
Buttons.......................................................22
Connectors....................................................22
2

AXISQ86Series
Aboutthismanual
Aboutthismanual
Thisusermanualdescribesseveralproducts.Thismeansyoumayndinstructionsthatarenʼtapplicabletoyour
product.
3

AXISQ86Series
Solutionoverview
Solutionoverview
TheAXISQ864xPTZNetworkCameraisintendedformission-criticalsurveillancethatdemands24-hourmonitoringof
restrictedareas,suchasairports(1).
Indifcultlightingconditions(2),thethermalcameracandetectobjects(3)thatavisualcameracannot.
Thecamera(4)isofteninstalledininaccessiblelocations.
Thewidetiltrangeallowsyouto,forexample,detectvariousyingobjects(5).
4

AXISQ86Series
Productoverview
Productoverview
Forspecicationsofthehardwarecomponents,see
1
Sunshield
2
Positioning camera3
Lid4
Base unit5
Base unit screws
1
Back lid2
SD card lid3
SD card slot4
Control button5
Input power connector6
I/O connector
7
RJ45 connector
8
SFP slot for SFP module (SFP module not included)
5

AXISQ86Series
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityor
AXISDeviceManager.Bothapplicationsarefreeandcanbedownloadedfrom
axis.com/support .
FormoreinformationabouthowtondandassignIPaddresses,goto
How to assign an IP address and access your device .
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®EdgeTMSafari®
Windows®recommendedrecommended
macOS®recommendedrecommended
Linux®recommendedrecommended
Otheroperating
systems
*
*T o use AXIS OS web interface with iOS 15 or iPadOS 15, go toSettings Settings
Settings
> >
>
Safari Safari
Safari
> >
>
Advanced Advanced
Advanced
> >
>
Experimental Experimental
Experimental
Features Features
Features
and disable NSURLSession Websocket.
Ifyouneedmoreinformationaboutrecommendedbrowsers,goto AXIS OS Portal .
6

AXISQ86Series
Accessthedevice
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthe
network.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettheroot
password.See.
3.Theliveviewpageopensinyourbrowser.
Setanewpasswordfortherootaccount
重要
Thedefaultadministratorusernameisroot root
root.Ifthepasswordforrootislost,resetthedevicetofactorydefault
settings.See
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10098905
Support tip: Password security conrmation check
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.See.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreate Create
Createlogin login login.Thepasswordhasnowbeencongured.
Securepasswords
重要
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherst
login,setupasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapassword
policyastheymaybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Donʼtexposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
7

AXISQ86Series
Additionalsettings
Additionalsettings
Webpageoverview
1
Live view control bar2 Live view3
Product name4
User information, color themes, and help5
Video control bar6
Settings toggle
8

AXISQ86Series
Additionalsettings
7
Settings tabs
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedeviceʼswebpage.Thehelpprovidesmoredetailedinformationonthe
deviceʼsfeaturesandtheirsettings.
StabilizeashakyimagewithElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposed
locationandsubjecttovibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadier
imagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
注
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
1.GotoSettings Settings
Settings> > >Image Image Image> > >Image Image Imagecorrection correction correction.
2.TurnonEIS.
9

AXISQ86Series
Additionalsettings
Colorpalettes
Colorpalettesappliedtothermalimageshelpthehumaneyedistinguishimagedetails.Thecolorsinthepaletteare
articiallycreatedpseudocolorsthatemphasizetemperaturedifferences.
Theproducthasseveralcolorpalettestochoosefrom.Ifanoperatorwatchesthevideostream,youcanchooseanyof
thepalettes.Ifthevideostreamisonlyusedbyapplications,selectthewhite-hotpalette.
Privacymasks
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideo
stream,privacymasksappearasblocksofsolidcolororblurredimageelements.
Youʼllseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.
重要
Ifyouusemultipleprivacymasksitmayaffecttheproductʼsperformance.
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10106902
How to create a privacy mask
1.GotoSettings Settings
Settings> > >Privacy Privacy Privacymask mask mask.
2.ClickNew New
New.
3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.
10

AXISQ86Series
Additionalsettings
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10106902
How to change the appearance of the mask
Pan,tilt,andzoom(PTZ)
Guardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,and
forcongurableperiodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhenthereareno
clients(webbrowsers)viewingtheimages.
Createaguardtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,and
forcongurableperiodsoftime.
1.GotoSettings Settings
Settings> > >PTZ PTZ PTZ> > >Guard Guard Guardtours tours tours.
2.Click.
3.Toedittheguardtourʼsproperties,click.
4.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
5.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe Shufe
Shufe.
6.ClickDone Done
Done.
7.ClickAdd Add
Addtoaddthepresetpositionsthatyouwantinyourguardtour.
8.ClickDone Done
Donetoexittheguardtoursettings.
9.Toscheduletheguardtour,gotoSystem System
System> > >Events Events Events.
11

AXISQ86Series
Additionalsettings
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10111157
Streamingandstorage
Bitratecontrol
Bitratecontrolhelpsyoutomanagethebandwidthconsumptionofyourvideostream.
V V
Variable ariable ariablebitrate bitrate bitrate( ( (VBR) VBR) VBR)Variablebitrateallowsthebandwidthconsumptiontovarydependingonthelevelofactivityin
thescene.Themoreactivity,themorebandwidthyouneed.Withvariablebitrateyouareguaranteedconstantimage
quality,butyouneedtomakesureyouhavestoragemargins.
Maximum Maximum
Maximumbitrate bitrate bitrate(MBR) (MBR) (MBR)Maximumbitrateletsyousetatargetbitratetohandlebitratelimitationsinyoursystem.You
mightseeadeclineinimagequalityorframerateastheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.
Youcanchoosetoprioritizeeitherimagequalityorframerate.Werecommendthatyoucongurethetargetbitrate
toahighervaluethantheexpectedbitrate.Thisgivesyouamarginincasethereisahighlevelofactivityinthescene.
1
T arget bitrate
12

AXISQ86Series
Additionalsettings
Average Average
Averagebitrate bitrate bitrate(ABR) (ABR) (ABR)Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongerperiodoftime.Thisis
soyoucanmeetthespeciedtargetandprovidethebestvideoqualitybasedonyouravailablestorage.Bitrateis
higherinsceneswithalotofactivity,comparedtostaticscenes.Youaremorelikelytogetbetterimagequalitywhen
insceneswithalotofactivityifyouusetheaveragebitrateoption.Youcandenethetotalstoragerequiredtostore
thevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthespecied
targetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetarget
bitratecalculator.
kbit/s
s
1
2
1
T arget bitrate2
Actual average bitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
kbit/s
s
1
2
1
T arget bitrate2
Actual average bitrate
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyour
network.Theavailableoptionsare:
Motion Motion
MotionJPEG JPEG JPEG
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimages
arethendisplayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.For
13

AXISQ86Series
Additionalsettings
theviewertoperceivemotionvideotheratemustbeatleast16imageframespersecond.Fullmotionvideois
perceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccess
toeveryimagecontainedinthestream.
H.264 H.264
H.264or or orMPEG MPEG MPEG- - -4 4 4Part Part Part10/A 10/A 10/AVC VC VC
注
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditional
unlicensedcopiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedto
theMotionJPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetwork
bandwidthandstoragespacearerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachieved
foragivenbitrate.
Reducebandwidthandstorage
重要
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264 H.264
H.264.
2.GotoSettings Settings
Settings> > >Stream Stream Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSettings Settings
Settings> > >System System System>Storage Storage Storage.
2.ClickSetup Setup
SetupunderNetwork Network Networkstorage storage storage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect Connect
Connect.
HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?
TheImage Image
Imagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethingin
thistab,itimmediatelyaffectsallvideostreamsandrecordings.
TheStream Stream
Streamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromthe
productanddonʼtspecifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStream Stream
Streamtab,it
doesnʼtaffectongoingstreams,butitwilltakeeffectwhenyoustartanewstream.
14

AXISQ86Series
Additionalsettings
TheStream Stream
Streamproles proles prolessettingsoverridethesettingsfromtheStream Stream Streamtab.Ifyourequestastreamwithaspecicstream
prole,thestreamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,or
requestastreamprolethatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStream Stream
Streamtab.
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,see,orhaveanSDcardinstalled.
Record Record
Recordvideo video video
1.Gototheliveview.
2.Tostartarecording,clickRecord Record
Record.Clickagaintostoptherecording.
Watch Watch
Watchvideo video video
1.ClickStorage Storage
Storage> > >Go Go Goto to torecordings recordings recordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Events
Setuprulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditions
andactions.Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsend
anemailwhenitdetectsmotion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguide
Get started with rules for events .
Triggeranaction
1.GotoSettings Settings
Settings> > >System System System> > >Events Events Eventstosetuparule.Theruledeneswhenthedevicewillperformcertain
actions.Rulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheCondition Condition
Conditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionforthe
rule,alloftheconditionsmustbemettotriggertheaction.
3.SelectwhichAction Action
Actionthedeviceshouldperformwhentheconditionsaremet.
注
Ifyoumakechangestoanactiverule,youhavetorestarttheruleforthechangestotakeeffect.
Directthecameratoapresetpositionwhenthecameradetectsmotion
Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10101129
15

AXISQ86Series
Additionalsettings
MakesurethatAXISVideoMotionDetectionisrunning:
1.GotoSettings Settings
Settings> > >Apps Apps Apps>AXIS AXIS AXISVideo Video VideoMotion Motion MotionDetection Detection Detection.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.Ifyouneedhelp,seethe
user manual for AXIS Video Motion Detection 4 .
Addapresetposition:
GotoSettings Settings
Settings> > >PTZ PTZ PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.
Createarule:
1.GotoSettings Settings
Settings> > >System System System>Events Events Events> > >Rules Rules Rulesandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,selectavideomotiondetectionconditionunderApplication Application
Application.
4.Fromthelistofactions,selectGo Go
Goto to topreset preset presetposition position position.
5.Selectthepresetpositionyouwantthecameratogoto.
6.ClickSave Save
Save.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsand
otherapplicationsforAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,go
to
axis.com/applications .
TondtheusermanualsforAxisapplications,goto
help.axis.com .
注
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheach
other.Certaincombinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresources
whenruninparallel.Verifythattheapplicationsworktogetherbeforedeployment.
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10001688
How to download and install an application
16

AXISQ86Series
Additionalsettings
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10001688
How to activate an application licence code on a device
17

AXISQ86Series
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
重要
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingthe
IPaddress,tothefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.See.
3.Keepthecontrolbuttonpressedfor15‒30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.The
producthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,the
defaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccess
thevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpageson
axis.com/support .
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings Settings
Settings> > >System System System> > >
Maintenance Maintenance
MaintenanceandclickDefault Default Default.
Firmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.
Beingontheactivetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracks
provideaxedplatformwithperiodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxis
end-to-endsystemofferings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenot
continuouslyvalidatedagainstthelatestactivetrack.WithLTS,theproductscanmaintaincybersecuritywithout
introducinganysignicantfunctionalchangesoraffectinganyexistingintegrations.Formoredetailedinformation
aboutAxisproductrmwarestrategy,goto
axis.com/support/rmware .
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhen
troubleshootingaproblemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontaina
correctionthatxesyourparticularproblem.
Tocheckthecurrentrmware:
1.Gototheproductʼswebpage.
2.Clickthehelpmenu.
3.ClickAbout About
About.
18

AXISQ86Series
Troubleshooting
Upgradethermware
重要
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeatures
areavailableinthenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
重要
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
注
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthe
latestfunctionalityavailable.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheach
newreleasebeforeupgradingthermware.Tondthelatestrmwareandthereleasenotes,goto
axis.com/support/rmware .
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreat
axis.com/products/axis - device - manager .
このビデオを⾒るには、このドキュメントのWeb
バージョンにアクセスしてください。
www .axis.com/products/online - manual/38229#t10095327
How to upgrade the rmware
1.Downloadthermwareletoyourcomputer,availablefreeofchargeat axis.com/support/rmware .
2.Logintotheproductasanadministrator.
3.GotoSettings Settings
Settings> > >System System System> > >Maintenance Maintenance Maintenance.Followtheinstructionsonthepage.Whentheupgradehas
nished,theproductrestartsautomatically.
Technicalissues,cluesandsolutions
Ifyoucanʼtndwhatyouʼrelookingforhere,trythetroubleshootingsectionat
axis.com/support .
Problems Problems
Problemsupgrading upgrading upgradingthe the thermware rmware rmware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themost
commonreasonisthatthewrongrmwarelehasbeenuploaded.Checkthatthe
nameofthermwarelecorrespondstoyourdeviceandtryagain.
Problems Problems
Problemssetting setting settingthe the theIP IP IPaddress address address
Thedeviceislocatedon
adifferentsubnetIftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedto
accessthedevicearelocatedondifferentsubnets,youcannotsettheIPaddress.
ContactyournetworkadministratortoobtainanIPaddress.
19

AXISQ86Series
Troubleshooting
TheIPaddressisbeing
usedbyanotherdeviceDisconnecttheAxisdevicefromthenetwork.Runthepingcommand(ina
Command/DOSwindow,typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceon
thenetwork.ObtainanewIPaddressfromthenetworkadministratorand
reinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressis
availableforusewiththeAxisdevice.Checkallcablingandreinstallthe
device.
PossibleIPaddress
conictwithanother
deviceonthesame
subnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamic
address.ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanother
device,theremaybeproblemsaccessingthedevice.
The The
Thedevice device devicecannot cannot cannotbe be beaccessed accessed accessedfrom from froma a abrowser browser browser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowserʼs
addresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefault
settings.See.
TheIPaddresshasbeen
changedbyDHCPIPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIP
addresshasbeenchanged,useAXISIPUtilityorAXISDeviceManagertolocatethe
deviceonthenetwork.Identifythedeviceusingitsmodelorserialnumber,orbythe
DNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,goto
axis.com/support .
Certicateerrorwhen
usingIEEE802.1XForauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemust
besynchronizedwithanNTPserver.GotoSettings Settings
Settings> > >System System System> > >Date Date Dateand and andtime time time.
The The
Thedevice device deviceis is isaccessible accessible accessiblelocally locally locallybut but butnot not notexternally externally externally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,goto
axis.com/vms .
Problems Problems
Problemswith with withstreaming streaming streaming
MulticastH.264only
accessiblebylocalclientsCheckifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclient
andthedeviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobe
increased.
NomulticastH.264
displayedintheclientCheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxis devicearevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
20