Axis Q8685-E User manual

AXISQ8685-EPTZNetworkCamera
UserManual

AboutthisDocument
Thismanualisintendedforadministratorsandusersof
AXISQ8685-EPTZNetworkCameraandisapplicabletormware6.50
andlater.Itincludesinstructionsforusingandmanagingtheproduct
onyournetwork.Previousexperienceofnetworkingwillbeofusewhen
usingthisproduct.SomeknowledgeofUNIXorLinux-basedsystems
mayalsobeusefulwhendevelopingshellscriptsandapplications.Later
versionsofthisdocumentwillbepostedatwww.axis.com.Seealsothe
product’sonlinehelpavailablethroughtheweb-basedinterface.
egalconsiderations
Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesthefollowinglicences:
•one(1)H.264decoderlicense
Topurchasefurtherlicensescontactyourreseller.
iability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocumentincludingbutnotlimitedtotheimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishingperformance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
Intellectualpropertyrights
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticularandwithout
limitationtheseintellectualpropertyrightsmayincludeoneormore
ofthepatentslistedatwww.axis.com/patent.htmandoneormore
additionalpatentsorpendingpatentapplicationsintheUSandother
countries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer
Inc.underthetermsofApplePublicSourceLicense2.0(see
www.opensource.apple.com/apsl).Thesourcecodeisavailablefrom
https://developer.apple.com/bonjour/
Equipmentmodications
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
Trademarkacknowledgments
AXISCOMMUNICATIONSAXISandVAPIXareregisteredtrademarksor
trademarkapplicationsofAxisABinvariousjurisdictions.Allother
companynamesandproductsaretrademarksorregisteredtrademarks
oftheirrespectivecompanies.
AppleBoaApacheBonjourEthernetInternetExplorerLinux
MicrosoftMozillaRealSMPTEQuickTimeUNIXWindowsWindows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.UPnPTMisa
certicationmarkoftheUPnPTMImplementersCorporation.
SDSDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C
LLCintheUnitedStatesothercountriesorboth.AlsominiSDmicroSD
miniSDHCmicroSDHCmicroSDXCarealltrademarksorregistered
trademarksofSD-3CLLCintheUnitedStatesothercountriesorboth.
Regulatoryinformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See
Electromagneticcompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2014/35/EU.Seeafetyonpage2.
•RestrictionsofHazardousSubstances(RoHS)Directive2011/65/EU.
SeeDisposalandrecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.
Electromagneticcompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthasbeentestedusinganunshieldednetworkcable
(UTP)andfoundtocomplywiththelimitsforaClassAdigitaldevice
pursuanttopart15oftheFCCrules.Thisequipmenthasalsobeen
testedusingashieldednetworkcable(STP)andfoundtocomplywith
thelimitsforaClassAdigitaldevicepursuanttopart15oftheFCC
rules.Theselimitsaredesignedtoprovidereasonableprotectionagainst
harmfulinterferencewhentheequipmentisoperatedinacommercial
environment.Thisequipmentgeneratesusesandcanradiateradio
frequencyenergyandifnotinstalledandusedinaccordancewith
theinstructionmanualmaycauseharmfulinterferencetoradio
communications.Operationofthisequipmentinaresidentialarea
islikelytocauseharmfulinterferenceinwhichcasetheuserwillbe
requiredtocorrecttheinterferenceathisownexpense.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
NMBICES-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55032.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Thisproductfulllstherequirementsforemissionandimmunity
accordingtoEN50121-4andIEC62236-4railwayapplications.
Thisproductfulllstherequirementsforimmunityaccording
toEN61000-6-1residentialcommercialandlight-industrial
environments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN61000-6-2industrialenvironments.
Thisproductfulllstherequirementsforimmunityaccordingto
EN55024ofceandcommercialenvironments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR32.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Korea
이기기는업무용환경에서사용할목적으로적합성평가를
받은기기로서가정용환경에서사용하는경우전파간섭의
우려가있습니다.적절히접지된STP(shieldedtwistedpair)
케이블을사용하여제품을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL62368-1safetyofaudio/video
andITequipmentandIEC/EN/UL60950-22SafetyofInformation

TechnologyEquipment.Theproductshallbegroundedusingboththe
protectiveearthwireinthepowercableandthegroundingbraid.Make
surebothendsoftheprotectiveearthwireandthegroundingbraidare
incontactwiththeirrespectivegroundingsurfaces.
Thepowersupplyusedwiththisproductshallfullltherequirements
forSafetyExtraLowVoltage(SELV)accordingtoclause2.2of
IEC/UL60950-1orCEC/NECClass2sourceofsupplyasdenedin
theCanadianElectricalCodeCSAC22.1andNationalElectricalCode
ANSI/NFPA70.
Battery
TheAxisproductusesa3.0VCR2032lithiumbatteryasthepower
supplyforitsinternalreal-timeclock(RTC).Undernormalconditions
thisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTCcausingittoreset
ateverypower-up.Whenthebatteryneedsreplacingalogmessage
willappearintheproduct’sserverreport.Formoreinformationabout
theserverreportseetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequiredbutifthebattery
doesneedreplacingcontactAxissupportatwww.axis.com/supportfor
assistance.
Lithiumcoincell3.0Vbatteriescontain12-dimethoxyethane;ethylene
glycoldimethylether(EGDME)CASno.110-71-4.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•Replaceonlywithanidenticalbatteryorabatterywhichis
recommendedbyAxis.
•Disposeofusedbatteriesaccordingtolocalregulationsor
thebatterymanufacturer'sinstructions.
Disposalandrecycling
Whenthisproducthasreachedtheendofitsusefullifedisposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpointcontactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironmenttheproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpointcontact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
ThisproductcomplieswiththerequirementsofSJ/T1 1364-2014
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicproducts.
有毒有害物质或元素
部
件
名
称
铅
(Pb)汞
(Hg)镉
(Cd)六价
铬
(Cr(VI)
)
多溴
联苯
(PBB)
多溴
二苯
醚
(PBDE)
电
气
实
装
部
分
X00000
0:表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T26572标准规定的限量要求以下。
X:表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T26572标准规定的限量要求。
Contactinformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
ShouldyourequireanytechnicalassistancepleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediatelyyour
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternetyoucan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.Search
byproductcategoryorphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/support
Warrantyinformation
ForinformationaboutAxis’productwarrantyandtheretorelated
informationgotowww.axis.com/warranty/
earnmore!
VisitAxislearningcenterwww.axis.com/academy/forusefultrainings
webinarstutorialsandguides.

AXISQ8685-EPTZNetworkCamera
TableofContents
Safetyinformation6
Hazardlevels...................................................6
Othermessagelevels.............................................6
Howtoaccesstheproduct11
Howtoaccesstheproductfromabrowser...........................11
HowtoaccesstheproductfromtheInternet.........................1 1
Howtosettherootpassword.....................................12
Congurecapturemode..........................................12
SetPowerLineFrequency.........................................12
Abouttheliveviewwindow.......................................12
Aboutmediastreams17
AboutH.264format.............................................17
AboutMJPEGformat............................................17
AboutAXISMediaControl(AMC)...................................17
Alternativemethodsofaccessingthevideostream....................18
Howtosetuptheproduct20
Howtoperformabasicsetup.....................................20
Aboutvideosettings21
Howtosetupvideostreams......................................21
Aboutstreamproles............................................24
AboutONVIFmediaproles.......................................24
Aboutcamerasettings...........................................24
Aboutoverlays..................................................27
Aboutprivacymasks.............................................29
Howtoconguretheliveviewwindow30
Howtosetdefaultviewerforbrowsers..............................30
Aboutviewersettings............................................30
Aboutuser-denedlinks..........................................31
OutputButtons.................................................31
AboutPTZ(PanTiltZoom)32
Aboutpresetpositions...........................................32
Gatekeeper....................................................33
Autotracking...................................................33
Aboutguardtours...............................................34
OSDIZones....................................................35
Advanced......................................................35
Howtosetupthewiper..........................................37
Howtosetupthewasher.........................................37
Aboutthecontrolqueue..........................................38
Aboutdetectors39
Aboutshockdetection...........................................39
Aboutmotiondetection..........................................39
Aboutapplications41
Aboutapplicationlicenses........................................41
Howtouploadandstartanapplication.............................41
ApplicationConsiderations........................................41
Aboutevents42
Howtosetupactionrules........................................42
Howtoaddrecipients............................................44
Howtocreateschedules..........................................46
Howtosetuprecurrences........................................46
Aboutrecordings47
Howtondrecordings...........................................47
Howtoplayrecordings...........................................47
Howtoexportavideoclip........................................48
Aboutcontinuousrecording.......................................48
Aboutlanguages49
Aboutsystemoptions50
Security.......................................................50
Date&Time....................................................52
Network.......................................................53
4

AXISQ8685-EPTZNetworkCamera
TableofContents
Storage.......................................................58
Ports&Devices.................................................60
Maintenance...................................................60
Support.......................................................61
Advanced......................................................62
Howtoresettofactorydefaultsettings.............................62
Troubleshooting64
Howtocheckthecurrentrmware.................................64
Howtoupgradethermware.....................................64
Symptomspossiblecausesandremedialactions......................64
Technicalspecications67
SDcardslot....................................................67
Connectors....................................................67
Performanceconsiderations.......................................68
5

AXISQ8685-EPTZNetworkCamera
ardwareoverview
Safetyinformation
Hazardlevels
DANGER
Indicatesahazardoussituationwhichifnotavoidedwillresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationwhichifnotavoidedcouldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationwhichifnotavoidedcouldresultinminorormoderateinjury.
NO NO
NOTICE TICE TICE
Indicatesasituationwhichifnotavoidedcouldresultindamagetoproperty.
Othermessagelevels
Important
Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
ForspecicationsofthehardwarecomponentsseeTechnicalspecicationsonpage67.
6

AXISQ8685-EPTZNetworkCamera
ardwareoverview
1unshield
2Topcover
3Wiper
4Frontwindow
5Innercover
6Lens
7Frontlid
8Baseunit
7

AXISQ8685-EPTZNetworkCamera
ardwareoverview
1Factorydefaultswitch
2Dmemorycardslot
3Inputpowerconnector
4I/Oconnector
5RJ45connector
6FPslotforFPmodule(FPmodulenotincluded)
8

AXISQ8685-EPTZNetworkCamera
TableofContents
Safetyinformation6
Hazardlevels...................................................6
Othermessagelevels.............................................6
Howtoaccesstheproduct11
Howtoaccesstheproductfromabrowser...........................11
HowtoaccesstheproductfromtheInternet.........................1 1
Howtosettherootpassword.....................................12
Congurecapturemode..........................................12
SetPowerLineFrequency.........................................12
Abouttheliveviewwindow.......................................12
Aboutmediastreams17
AboutH.264format.............................................17
AboutMJPEGformat............................................17
AboutAXISMediaControl(AMC)...................................17
Alternativemethodsofaccessingthevideostream....................18
Howtosetuptheproduct20
Howtoperformabasicsetup.....................................20
Aboutvideosettings21
Howtosetupvideostreams......................................21
Aboutstreamproles............................................24
AboutONVIFmediaproles.......................................24
Aboutcamerasettings...........................................24
Aboutoverlays..................................................27
Aboutprivacymasks.............................................29
Howtoconguretheliveviewwindow30
Howtosetdefaultviewerforbrowsers..............................30
Aboutviewersettings............................................30
Aboutuser-denedlinks..........................................31
OutputButtons.................................................31
AboutPTZ(PanTiltZoom)32
Aboutpresetpositions...........................................32
Gatekeeper....................................................33
Autotracking...................................................33
Aboutguardtours...............................................34
OSDIZones....................................................35
Advanced......................................................35
Howtosetupthewiper..........................................37
Howtosetupthewasher.........................................37
Aboutthecontrolqueue..........................................38
Aboutdetectors39
Aboutshockdetection...........................................39
Aboutmotiondetection..........................................39
Aboutapplications41
Aboutapplicationlicenses........................................41
Howtouploadandstartanapplication.............................41
ApplicationConsiderations........................................41
Aboutevents42
Howtosetupactionrules........................................42
Howtoaddrecipients............................................44
Howtocreateschedules..........................................46
Howtosetuprecurrences........................................46
Aboutrecordings47
Howtondrecordings...........................................47
Howtoplayrecordings...........................................47
Howtoexportavideoclip........................................48
Aboutcontinuousrecording.......................................48
Aboutlanguages49
Aboutsystemoptions50
Security.......................................................50
Date&Time....................................................52
Network.......................................................53
9

AXISQ8685-EPTZNetworkCamera
TableofContents
Storage.......................................................58
Ports&Devices.................................................60
Maintenance...................................................60
Support.......................................................61
Advanced......................................................62
Howtoresettofactorydefaultsettings.............................62
Troubleshooting64
Howtocheckthecurrentrmware.................................64
Howtoupgradethermware.....................................64
Symptomspossiblecausesandremedialactions......................64
Technicalspecications67
SDcardslot....................................................67
Connectors....................................................67
Performanceconsiderations.......................................68
10