Azkoyen VITRO M5 User manual

Avda. San Silvestre s/n
31350 Peralta (Navarra)
Tfno. 948 709 709
https://cliente.azkoyenvending.es
v0-10060-EN
VITRO M5 –TECHNICAL MANUAL

CONTENTS
SAFETY AND WARNINGS.................................................................................................3
DESCRIPTION OF VITRO M5 ..........................................................................................10
INSTALLATION ..............................................................................................................42
CLEANING AND MAINTENANCE.....................................................................................60

3
SAFETY AND WARNINGS
SYMBOLS
The warning triangle appears in the
instructions to warn users that failing to
observe the safety warnings may result in a
risk of personal injury or damage to materials.
Danger, high risk that could cause serious or
fatal injuries.
Warning, medium risk that could cause serious
or fatal injuries if it is not prevented.
Caution, low risk that could cause minor or
moderate injuries if it is not prevented.
Danger of electric shock
Risk of scalding / burn injuries
Risk of trapping

IMPORTANT SAFETY INFORMATION
Risk of death due to electric shock
Working with the machine doors/panels open can cause electric shock.
•Disconnect the machine from the mains.
•Make sure that the machine cannot be switched on by accident.
•
Do not tamper with the machine or change any of its elements, following the instructions
included in the documents supplied by Azkoyen at all times for these procedures.
•A damaged power supply cable can cause electric shock. Check it on a regular basis.
•Never operate damaged machines or machines with damaged power supply cables.
•
If the power supply cable is damaged, it must be replaced by a cable with identical
electrical features.
•
Make sure that the power supply cable is not near hot surfaces, such as gas burners,
ovens or kitchen griddles.
•
Make sure that the power supply cable is not bent, snagged or in contact with elements
with sharp edges.
•
The machine has internal electrical parts and conductive elements that could cause fatal
injuries.
•Repairs must only be carried out by qualified staff and using original spare parts.
Risk of death by electric shock or damage to the machine caused by water
Incidents that cause liquids to be leaked and/or spilled could occur, such as leakages in the hydraulic
circuit or liquids spilled from the waste container. If this occurs, do not handle the elements in this
section of the machine until you make sure that the machine has been unplugged from the mains.
•First, disconnect the machine’s power supply plug from the mains.
•Also disconnect the refrigeration unit from the mains.
•Close the water supply tap.
•Inspect the inside of the machine.
•
Before connecting it again, make sure that the incident has been resolved and dry all affected
parts and surfaces.
Never tamper with the elements inside the machine while it is connected to the mains and if there
are water or liquid waste remains.

5
DANGER OF INJURY OR DAMAGE TO MATERIALS
Danger of burns or scalding
Hot water might come out of the dispenser tap or through the drain collectors
connected to the liquid tray during the cleaning procedures.
▪Keep your hands away from the outlet tap and liquid drainage conduits.
▪The beverages served can cause burns or scalding.
▪Hot water is poured out of the outlet tap during the initialisation process. Take
care during initialisation.
Risk of injuries by trapping with moving parts
Several mechanisms exist in Vitro M5 which could cause injuries by trapping while
being manipulated.
•Always switch machine OFF before handling of coffee grinder or brewer unit.
•Upper cabinet lid could close itself by accident. Keep the lid in the open position
only for the necessary time to fill up soluble products.
Danger of injury or damage to materials due to improper installation
There is a danger of injury and/or damage to materials if the machine is not installed correctly.
•
Assess the installation requirements and local safety regulations before installing the
machine.
The customer is responsible for providing the means required, which have been defined as installation
requirements. If these requirements are not met:
•Do not upgrade the machine using your means and inform the customer, so the
corresponding professional can repair or correct the deficiencies detected.

CAUTION
GENERAL CONSIDERATIONS
•This machine must be installed by an Official Certified Technical Service. Only certified technicians
have the skills and knowledge to install the machine, according to AZKOYEN’s specifications.
Risk of injuries due to lifting heavy weights
•Lifting heavy weights may cause injuries.
•Do not move or load the machine on your own.
•
Request for the help of another person to move the machine during installation or for any
other procedure that involves moving the machine.
Health hazards caused by the accumulation of bacteria
•
It is of vital importance to clean the machine at regular intervals and following the
manufacturer’s recommendations.
•
Before commissioning the machine, thoroughly clean all components of the machine in
contact with food.
•Perform an in-depth cleaning cycle of the fresh milk module.
•
Do not use the machine if it has not been cleaned following the instructions included in this
manual.
The water filter must be replaced at regular intervals to prevent the formation of algae.
•Explain the daily cleaning process to the person responsible for cleaning the machine.
•
Change the water filter according to the maintenance plan established with the service
provider.

7
•AZKOYEN shall not be held liable for any damage caused by persons or materials due to:
▪Faulty installation
▪Improper electrical and/or hydraulic circuit installation
▪Failure to clean the machine properly or incorrect maintenance
▪Use of the machine for purposes other than the design purpose or under conditions out of
the specifications
▪Use of non-original spare parts or unauthorised modification of the machine
•This device is not designed for use by people (including children) with reduced physical, sensory
or mental capabilities, or who do not have the necessary experience or skills, except if they are
supervised or have received instructions on using the device by a person responsible for their
safety (in 60335-1:2002/a2:2006). Children must be supervised to ensure they do not play with
the device (section 7.12 of EN60335).
•This device can be used by children aged 8 or more and by people with reduced physical, sensory
or mental capabilities, or people who do not have the necessary experience or skills if they are
supervised or trained on the safe use of the device and understand the dangers of handling it.
•The cleaning and maintenance tasks that need to be carried out by the user must not be carried
out by unsupervised children.
•Given the characteristics of some food products, these may lead to improper operation of the
machine if it is operated outside the relative humidity and temperature parameters
recommended in this manual.
•If you need to transport the machine, try not to:
▪Turn the machine over.
▪Drag the machine or lift it with a pulling system (ropes, straps, etc.).
▪Hit or shake the machine, whether it is packaged or not.

Latest food regulations
AZKOYEN guarantees that all elements in contact with water or food products
comply with the legal requirements established in regulation (EC) 1935/2004 or subsequent
updates, in relation to materials and objects used that come in contact with food.
Installation
•These machines have been designed for INDOOR USE ONLY. Machines must not be placed in
areas in which they can be exposed or cleaned with water jets.
•The machine must be installed in places that meet the temperature, electrical and
water installation, weight and other recommendations included in this manual.
Likewise, it must be installed by qualified personnel.
•The machine’s power plug features a grounding connection. The base must be
connected to a good grounding connection and be found in a place that can be
accessed after the machine is installed.
•The installation procedures and operations required for initial start-up of the
machine must be carried out by qualified technical staff.
•Follow the detailed instructions included in the chapter on installation and start-up
procedures.
Maintenance
•Only use the specific food products to fill this type of machine. Do not touch the product with
your hands and ensure no liquids fall into the product hoppers.
•Elements that require the use of tools to remove them must only be handled by qualified
technical staff.
•Water must not freeze inside the machine. The boiler must be emptied if you are going to
carry out maintenance tasks and have the machine disconnected for a long period of time.

9
Cleaning tips
•The user or person responsible for filling or cleaning the machine must follow the instructions
included in this manual.
•These machines operate with water at high temperatures and steam, and hot water might be
released during the cleaning procedures. Keep your hands far from the liquid outlets. Hot
liquids could cause irritation, burns or scalding on your skin.
•Machines with the fresh milk mechanism must be cleaned every day, removing all milk and
coffee remains. Otherwise, harmful bacteria could appear. Provide a clear explanation of the
cleaning process to the person responsible for cleaning the machine every day.
•The elements used in the fresh milk cleaning service must be handled and cleaned according
to the corresponding legal requirements related to food safety and hygiene.
•Only use the products recommended by the machine’s manufacturer. Use of generic products
not only does not guarantee that the machine can be cleaned properly, but may alter the taste
of some drinks or result in situations that are harmful to health.
Risk of electric shock
•The machine features internal elements that are live with dangerous voltages. Do not
disconnect the machine’s elements. These procedures are only authorised to the Technical
Service. The power cable must only be replaced by the technical staff authorised by AZKOYEN.
•Make sure that the electrical installation, plug and automatic switch are sized according to the
machine’s consumption.

DESCRIPTION OF VITRO M5
Vitro M5 is a medium-capacity automatic drink vending machine, which is capable of preparing hot
drinks from coffee beans, freeze-dried products, natural milk, infusions, etc.
The incorporation of the fresh milk module provides a higher quality for beverages served in cups.
The technology used allows for the safe use of milk in its natural condition, in semi-staffed
environments, in which a quality service is the priority.
RANGE
Vitro M5 is based on Vitro S5. To sum up, Vitro M5 is part of Vitro S5, which also features the
capacity to serve milk in its natural condition.
For this service, the Vitro M5 range features an innovative module that prepares and serves milk
in liquid form and frothy milk. The unit features an external refrigerator to keep the milk at the
optimum working temperature, from 4 to 5ºC.
The refrigerator supplied by AZKOYEN is connected to the machine’s CPU though a serial
connection based on CAN and using the I2C protocol to control the module’s electromechanical
elements from the fresh milk module’s PCB.
Different accessories can be added to the Vitro M5 range to provide additional functions: cup
heater cabinet, cash payment system or contactless technology, to name a few. Please contact
our Sales Department for more information about the accessories available for Vitro M5.
Optional cups heater
Payment module
Cashless card reader

11
Versions, according to the machine’s main elements
Code Description
INS Beverages based on freeze-dried soluble product.
ESP Espresso coffee beverages.
20S 20-key selection touch panel
V10 In ESP models, V10 is the standard 8 g espresso group.
V20 In ESP models, V20 is the standard 14 g barista group.
V30 Variable capacity espresso group, from 7 to 14 g.
AZK 10
AZK 20
AZK 30 Variable

MAIN COMPONENTS
Front view
A1
A2
A3
A1 – Touch panel, 20 selections
A2 – Alphanumeric display
A3 – Refrigerator FG16i DGT
A4 – Programmable thermostat
A5 – Independent hot water outlet
A6 – Folding cup holder
A7 – Liquid evacuation grille
A8 – Service head
A9 – Front service panel
A10 – Door liquid collection tray
A9 –Panel frontal de sevicio
A5
A8
A7
A6
A9
A10
A4

13
Inner front view
B5
B7
B10
B13
B14
B4
B8
B16
B15
B12
B9
B11
B17
B6
B1
B2
B3
B1 – Coffee bean container
B2 – Soluble product hoppers
B3 – Beaters
B4 – Hot water outlet
B5 - Refrigerator temperature control
B6 – Milk container
B7 – Milk suction tube
B8 – Programming connector
B9 – Tray level sensor
B10 – Liquid waste outlet
B11 – Cream adjustment control
B12 – Liquid waste tray
B13 - Coffee grounds container
B14 – Espresso assembly and piston
B15 – M03 grinder
B16 – Ground coffee adjustment control
B17 – Coffee bean closing slide gate

A1. Selection touch panel
The Vitro S5 model may feature one of the following types of keyboards: basic keyboard with 12 keys,
with 8 direct product selection keys and 4 pre-selection keys, or the keyboard with 20 keys, with 19
product selection keys and 1 inactive key.
These product selections or pre-selections are activated with capacitive detectors. No key needs to be
pressed to select a product, simply move your finger close to the desired product and the machine will
serve it.
The push-button and each button are hosted behind the door’s glass panel, with the corresponding
product label; these labels will be attached to the label holder.
Each product and pre-selection label are backlit with a LED; all other labels will be switched off when a
product is selected on the machine, so only the label of the selected product is lit. When a pre-selection
is pressed, only the labels of products included in this pre-selection will be lit; all others will be turned off.
Pre-selection refers to the service element that can be optional or configurable, for example, the option
“No cup”, when the customer brings a cup; or the settings for different ingredients “+/- sugar”, “Extra
milk”, “25% Extra thick”, etc.
The push-button card is fastened with 4 plastic nuts and protected by a panel. The label-holders are
pressed onto the card.

15
A2. Alphanumeric display
The display is connected to the electronic push-button card, which has two lines of 16 alphanumeric
characters each.
A3. Natural milk refrigerator
The natural milk storage refrigerator is a key component in the fresh milk system. This is an independent
unit placed on one side of the machine or under the counter, which features a tank with a 9-litre capacity
in the supply unit.
The refrigerator features an autonomous temperature control unit that can be programmed from the
display/keyboard on the front panel, and which displays the inner temperature in real time, detects the
minimum milk level using a capacitive sensor and an electronic system to monitor the temperature of
the container, guaranteeing food safety at all times before the power is disconnected or there is a
problem with the compressor. These two last functions are communicated to the machine via the serial
connection (I2C) to take decisions accordingly.
Supplied

Main features
B5. Refrigerator temperature control
It is hosted on the upper part of the refrigerator’s front panel and it is used to configure the different
parameters required to control the container’s temperature. It features an independent control,
although it uses serial communication to connect to the machine, informing it with I2C commands of the
temperature monitor and minimum milk tank level sensor states.
These are its main elements.
Designation
Volume
Container
capacity
Power supply
voltage
Volumetric dimensions
FG16I DGT
13 litres
9 litres
220-240 Vac/50 Hz

17
B6. Natural milk container
Included in the unit supplied, with a 9-litre
capacity. It is advisable to only fill the
container with the milk that will be used
that day and to thoroughly clean it at the
end of the day with neutral soap and/or a
cleaning solution supplied by AZKOYEN.
B7. Milk suction tube The tube
sucks the milk from the container to the
machine’s milk module when the
machine’s milk pump is activated. This
tube must have a particle micro-filter
fitted at all times on the container end to
prevent solid particles from going inside
the container, due to the natural process
of solidification of milk fat or foreign
elements that could have accidentally
fallen into the container. There are two
holes on both sides of the refrigerator;
you can use the one that best suits the
refrigerator’s position with respect to
where the machine is found. Unused
holes must be covered with the plugs
fitted when the machine is supplied.
A5/B4. Independent hot water outlet
Separate water circuit used to prepare infusions or to serve hot water into cups. This outlet will only
serve hot water, preventing any form of interference with any other ingredient.
Extracting the container from the refrigerator
Suction pipe
Suction tube through-holes

A10. Door liquid collection tray
It hosts a 1.2-litre tank that recycles the liquids spilled in the dispenser area. This tray is released by
using two knobs on the rear of the door. The tray features two magnets, which maintain it steady in its
position, so it can be easily removed from the front by simply releasing it from these two fastening
elements.
A11. Programming box
This key module is used to programme the machine’s settings
and provides access to all functions. (See the programming
manual)
B1. Coffee bean container
This container is supplied with all Vitro S5 machines. It is found on the grinder and used to store coffee
beans. It has a 2.6 kg capacity.
B2. Soluble product hoppers
Product
Soluble coffee
Decaffeinated
Milk
Chocolate
Capacity / g.
460
460
2000
2300
The soluble product hopper capacity is of 3 litres and the approximate weight is shown,for each product,
in the table.
Release knobs

19
B3. Whippers
These elements mix the soluble product with the hot water supplied from the boiler.
C1. Whipper motor assembly
C2. Whipper blade
C3. Whipper assembly
C4. Gas extraction cone
C5. Fastening bolt
C6. Whipper fastening pivots
C7. Motor fastening tabs
A motor with the following features moves the whipper blade:
The whipper assembly can be removed from the machine by pulling from it until the fastening pivots
are released. To remove the motor assembly, release the fastening bolt and turn the motor to the right
until its fastening tabs are released.
Make sure that this grey piece is in contact with the outer body of the beater base. If these two bodies
come into contact or are very close to each other, the friction between both pieces when the motor is
activated will fuse them together, rendering the beater unusable. Azkoyen tool no. 10040130 in its
parts catalogue should be used to perform this.
Motor brand
Mabuchi
Power supply voltage
34 VDC
Consumption
20 W
Speed of rotation
15,000 rpm
Right assembly of whipper components
To mount the beater motor (04101650) and beater base (11037941 Beige /
11037931 Grey / 41221621 Green), push the grey part inside the beater base in
the direction of the motor.

Assembling the whipper assembly
The soluble product EVs are a critical element during the beating process. It is used to allow hot water
to flow from the boiler to the beaters to prepare soluble products.
They are placed on a brass support, which is set to a constant temperature and fastened to the upper
section of the hot water boiler. Therefore, the processes carried out to prepare soluble products will
not cause excessive temperature losses and the water will reach the beaters at the adequate
temperature. (See A16, hot water boiler).
B8. RS-232 Programming connector
RS232 service connector for connection with a programming cable to a PC. The Azkoyen Configurator
application can be used to perform the following service operations:
▪Read the programming parameter settings, arrange the options on the panel, show the details of
the selected service ingredients, etc.
▪Upload a configuration from the PC to the machine.
▪Upload firmware updates.