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January 2023 (v1.6) 9
VIRTUOSO+ OPERATIONS MANUAL
WARRANTY & SERVICE
U.S. & CANADIAN WARRANTY
INFORMATION
Limited Warranty for Baratza Grinders is 1 year from the original date of
purchase. This warranty covers all defects in materials and workmanship
(parts and labor) including free ground transportation to and from our
repair facility within the US and Canada. This warranty does not apply to:
improper use, lack of cleaning, abuse, normal wear and tear, lack of proper
adjustment, foreign objects (stones, screws, etc.) in the beans, or uses
outside the intended use of grinding whole roasted coee beans (roasted
beyond 1st crack). If the purchased grinder fails within one year, email
additional warranty, support, or troubleshooting information, go to www.
baratza.com.
Please note: Grinders that are purchased in the US or Canada and
shipped or taken out of the country have a one-year warranty for parts
only. If the grinder fails within one year of date of purchase, simply
the following information prior to contacting Baratza: 1) Proof of date
of purchase and 2) Model and serial number (located on bottom of
the grinder). A Baratza representative will respond to determine the
problem and suggest a solution path. The customer is responsible for
paying the freight charges and any duties and taxes for replacement
parts that Baratza may send. The customer is also responsible to
provide any labor required to repair the grinder.
INTERNATIONAL WARRANTY
INFORMATION
For all countries outside the US and Canada, the warranty, support
and service is provided by the International Retailer the grinder
was purchased from. If the grinder was purchased from a retailer
outside of the country the customer resides in, the customer may be
responsible for any shipping costs to service the grinder, and may
need to pay for service.
PROOF OF PURCHASE & PRODUCT
REGISTRATION
The grinder can be registered at www.baratza.com/register-your-
grinder. Registration will enable us to contact the registrant in
the unlikely event of a product safety notiication and assist us in
complying with the provisions of the Consumer Product Safety Act.
The serial number is located on the bottom of the grinder. Please keep
the sales receipt that shows the date of purchase.
FOR REPAIRS OR QUESTIONS
For Parts and Information go to: www.baratza.com
For Troubleshooting Help: www.baratza.com/troubleshooting