
17
My appliance isn’t working correctly
Error codes
If you appliance senses an abnormality, the hob will enter stand-by
mode and will display a corresponding error code.
Error
code Possible
causes What to do
E3, E6 Temperature
sensor error. Wait a moment and then press the
ON/STANDBY button (1). When the
temperature of the hob normalises, the
appliance will operate as usual.
E7, E8 Abnormal
supply voltage. Wait a moment to see if the voltage
normalises. If not then please contact the
Customer Care Department.
E1, E2,
E4, E5,
Eb, EC
Various. Contact the Customer Care Department.
General troubleshooting
If your hob does not appear to be operating correctly, please refer to
the table below before contacting the Customer Care Department.
Problem Possible causes What to do
The induction hob
cannot be turned on. No power. Make sure that the induction
hob is connected to the
power supply and that it is
switched on.
Check whether there is a
power outage in your home
or area. If you’ve checked
everything and the problem
persists, call the Customer
Care Department.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The glass is being
scratched. Rough-edged cookware.
Unsuitable, abrasive scourer
or cleaning products being
used.
Use cookware with flat and
smooth bases. See the
section on cookware in this
manual.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layer of different metals
vibrating differently).
This is normal for cookware
and does not indicate a
fault.
The induction hob
makes a low
humming noise when
used on a high heat
This is caused by the
technology of induction
cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the power