BELGACOM IDS Series User manual

Forum IS16/48/80/160
Belgacom IDS 210 - IDS 260

1
User guide
Thank you for choosing one of our IDS, range of telephones,
and for your confidence in BELGACOM.
Your digital telephone offers you all the latest design features
for really user-friendly communication.
Your easy to use, telephone offers you:
a receiver that is pleasant to use: it fits nicely in the hand
with a flexible grip section 1),
simplified operation using the audio keys loudspeaker, hands free 2))…,
using the convenient alphabetic keypad, you can call your correspondents
by name 3),
the transparent keys, with integral magnifying 4) make your key selection
quick and clear to read direct calls, functions).
Your user-friendly telephone offers you:
a screen which shows your correspondent's number or name
and also guides your programming,
screen-displayed call icons 5) busy, free, on hold) to help you manage your calls
switching between correspondents),
a complete range of connection interface units for data transmission,
assisted telephone applications CTI*) or easy connection of analogue
fax, answering machine) or ISDN terminals PC with ISDN board, G4 fax).
1) Soft zones
2) Hands free.
3) Alphabetic keypad.
4) Transparent keys
5) Line icons
*CTI : Computer Telephone Integration
IDS 260 telephone only
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22
Symbols used
in the documentation
Actions, events
Display
Programmable keys and icons
Keypads
Specific key on numeric keypad.
Alphabetic keypad.
Numeric keypad.
Preprogrammed key
function represented by icon).
“Services” programmed key.
Key programmed by technician
to access service.
Icon corresponding to key.
Line key.
Partial view of display.
Indicates result of action.
Description of an action
or context.
Text on blue
background.
Hang up.
Lift receiver.
Press.
Audio keys
Ot er fixed keys
Ot er symbols used
Choice of operating mode
in an action sequence.
Indicates operating difference,
specific to this telephone.
Alternative to action sequence.
Comment.
Important information.
Hang up
or wait 2 seconds.
Fixed key.
Adjustment “increase".
Adjustment “reduce".
Hands free.
Loudspeaker IDS 210).
Loudspeaker IDS 260).
IDS 210

3
Contents
Getting to know your telep one ......................................... p. 4
Making a call ............................................................................... p. 7
Making or receiving a call,
temporarily storing a number...
Handling several calls............................................................. p. 15
Making or receiving a second call during a conversation,
transferring a call, switching between two calls,
three-way conference, placing an internal or outside call
on hold...
Group operation ......................................................................... p. 21
Filtering your calls, call pick-up, answering a call to the operator,
sending a written message...
W ile you are away - W en you return.......................... p. 27
Diverting calls to another number, to a recorded message,
cancelling a diversion, consulting recorded messages,
callback messages...
Managing your c arges ......................................................... p. 33
ICharging calls to a customer account,
to your company...
Customising and adjusting your terminal ..................... p. 35
Programming your personal code, your personal directory,
changing the value assigned to a key, adjusting your ringer,
selecting the display language...
Glossary ......................................................................................... p. 41
Index ................................................................................................ p. 43
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4
Getting to know your telep one
to reduce volume of
loudspeaker or receiver.
Hands free:
to make or answer a call without lifting the receiver.
to increase volume of
loudspeaker or receiver.
Display
Comprises several pages
giving information on the current call.
Loudspea er:
to share a conversation.
Audio eys
Alphabetic eypad
Protected by a flap, used for call by name, message service and programming.
Your have an adhesive “Memo" label to insert inside the flap.
Light
indicates
messages received.
Terminating a call
or programming.
Guide ey: to check or modify your programming
Definition of fixed key functions.
+
Modifying the value
assigned to a key.
+
Identifying the terminal
you are on.
+

5
Getting to know your telep one
Programmable eys and icons
To make a call, activate a service or manage your calls.
Each key has a corresponding icon:
Line icons
Incoming call flashing).
Call in progress.
Call on hold.
Call on common hold.
Function icons
Function active.
Function requiring action.
Terminal or line busy.
Some function eys are preprogrammed:
Next or previous display page.
Divert your calls to another number.
Three-way conference.
Automatically redial the last number dialled redial).
Some other eys have been programmed by your technician
for your own convenience:
Key must be programmed by your technician to access a service.
Access the various mail services.
Transfer a call to another number.
Mute ey, so that your correspondent cannot hear you.
Intercom ey, so that your telephone answers calls automatically,
without lifting the receiver.
Installing the programmable ey labels
A printed label is supplied with the terminal.
This should be installed beneath the programmable keys.
Insert a flat “blade" into the slot
(1 slot per key block).
Raise the cover.
Slide the printed label into position.
Replace the cover.
11
22
33
44
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6
to reduce volume
of loudspeaker
or receiver.
to increase volume
of loudspeaker
or receiver.
Loudspea er:
to share a conversation.
Audio eys
Programmable eys and LEDs
These keys are either line keys,
with corresponding LEDs,
or function keys.
Line LEDs
Call in progress.
Incoming call flashing).
Callback flashing).
Call on hold flashing).
Function LEDs
Function active.
Some function keys are preprogrammed:
Divert your calls to another number.
Access the various mail services.
Access your personal directory.
Automatically redial the last number dialled
redial).
Next or previous display page.
Transfer call to another number.
Some other eys have been programmed
by your technician for your own convenience:
Key must be programmed by your technician
to access a service.
Installing the programmable ey label
A printed label is supplied with the terminal.
This should be installed between the programmable keys.
Insert a flat “blade"
into the slot.
Raise the cover.
Slide the printed label
into position.
Replace the cover.
11
22
33
44
Display
Comprises several pages
giving information on the current call.
Light indicates messages received
or callback requests.
Terminating a call or programming.
Getting to know your telep one
Guide ey: to check or modify
your programming.
+
Identifying the
terminal you are on.
+
Definition of fixed
key functions
or modification
of value assigned
to a key.

7
Making a call
Making or answering a call without lifting the receiver
hands free)*................................................................................................................................. p. 8
Making an outside call............................................................................................................ p. 8
Making an internal call ........................................................................................................... p. 8
Calling an internal correspondent by name
company directory) ................................................................................................................. p. 9
Calling from your personal directory .............................................................................. p. 10
Calling from the common directory................................................................................. p. 10
Receiving a call........................................................................................................................... p. 10
Redialling the last number dialled redial).................................................................. p. 10
Temporarily storing a number to call again ............................................................... p. 11
Requesting automatic callback if internal number
is busy.............................................................................................................................................. p. 11
Answering an internal call in intercom mode*......................................................... p. 11
DTMF dialling................................................................................................................................ p. 12
Making an ISDN call................................................................................................................ p. 12
Hiding your identity ................................................................................................................... p. 12
Activating the loudspeaker during a conversation
receiver lifted)............................................................................................................................. p. 13
Mute, so that your correspondent cannot hear you* ............................................ p. 13
*IDS 260 telephone only.
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Making a call
Ma ing or answering a call without lifting the receiver (hands free)*
Go into ands free mode: Answering a call in ands free mode:
Ma ing an outside call
Making a call:
Ma ing an internal call
line keydefault code for
“Operator call"
function
terminal
number
name and number
of person called
are displayed
tells you the status
of your call
number
called
“Outside line"
key
* IDS 260 telephone only.
during a conversation
During a conversation, you can li t the receiver without terminating the call.
terminate
your call
number
called
line key internal
or external)
you are in hands free
mode
8

Making a call
Calling an internal correspondent by name (company directory)
If name is OK:
If name is not OK:
you can refine the search by adding more characters to the search name
or by consulting the various proposals:
* Enter a letter: the keys on the numeric keypad also correspond to letters
which are displayed when you press the key.
press once for
“A”, “B” ou “C”
erase name
displayed
show next
or previous name
enter
if name
is OK
first two letters
of correspondent's
name
a name
is displayed
On IDS 210 : telephones: this unction requires a “Call by name"
programmed key. When the key is pressed:
to erase the name shown
to show supplementary information
to show the next or previous name
make the call
first letters of your
correspondent's
name
proposes a name
and the corresponding number
9
*
UK
IDS 210

Making a call
Calling from your personal directory*
*To programme your directory, see page 37.
Calling from the common directory
Your terminal as access to a common directory of outside numbers.
Receiving a call
To answer:
Redialling the last number dialled (redial)
“Redial last number"
programmed key
or function code
correspondent's
name or number
your telephone rings
directory number
On IDS 210 telephones: use the preprogrammed key
to access your personal directory:
directory
number required
0 to 9)
the system automatically
dials the number
10
IDS 210

Making a call
Temporarily storing a number to call again
Redialling t e stored number:
Requesting automatic callbac if internal number is busy
Cancelling callback request:
Answering an internal call in intercom mode*
You can answer wit out lifting t e receiver. W en you receive an internal call,
your telep one rings and you are connected directly in ands free mode.
T e screen s ows t e caller's identity.
*IDS 260 telephones only.
activate
intercom mode
cancel
intercom mode
corresponding LED
lights up
“Cancel automatic callback"
programmed key
or function code
callback request
acknowledged
“Automatic callback if terminal busy"
programmed key
or function code
internal number busy
On IDS 210 telephones: use the preprogrammed key
to access your personal directory:
“Temporary number"
programmed key
“Temporary number"
programmed key
before
hanging up
number remains stored
until another number is recorded
the number called
does not reply
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IDS 210

Making a call
DTMF dialling (voice server, automatic switchboard
or consulting recorded messages)
Ma ing an ISDN call
To correct t e number: To send t e call:
Sending a subaddress:
You may have to add a four-digit subaddress
to your correspondent's number to obtain a fax, PC, telephone, etc.).
Hiding your identity (ISDN call)
W en you call an internal or an outside ISDN number,
your number is automatically sent.
You can ide your identity before sending your call.
same key
to cancel
“Secret”
programmed
key
hidden identity
remains active
while key icon is lit up
validate
and send call
enter
subaddress
on keypad
“SubAdd"
programmed
key
number
called
“ISDN”
programmed
key
move cursor
LED corresponding to “ISDN”
key remains lit up
throughout the call
number
called
“ISDN”
programmed
key
screen shows
number dialled
The unction is automatically cancelled when you hang up.
same key
to cancel
“DTMF End to End"
programmed key
or function code
All digits dialled
are sent in DTMF.
during
a conversation
12

Making a call
Activating the loudspea er during a conversation (receiver lifted)
Mute, so that your correspondent cannot hear you*
You can ear your correspondent but e/s e cannot ear you:
*IDS 260 telephones only.
resume
the conversation
disable
microphone
LED corresponding
to key lights up
during a conversation
deactivate
loudspeaker
adjust volume
7 levels)
activate
loudspeaker
during a conversation
13
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15
Handling several calls
Making a second call during a conversation ............................................................ p. 16
Answering a second call during a conversation..................................................... p. 16
Transferring a call ...................................................................................................................... p. 17
Switching between calls Broker call)........................................................................... p. 17
Three-way conference with internal
and/or external correspondents conference).......................................................... p. 17
Placing a call on hold hold)............................................................................................... p. 18
Placing an outside call on hold parking) ................................................................... p. 18
Getting information about camped-on calls............................................................... p. 19
Intrusion into an internal conversation.......................................................................... p. 19
3UK

Handling several calls
Ma ing a second call during a conversation
To cancel your second call and recover t e first:
If you make an error, hang up: your telephone will ring
and you will recover your first call.
*IDS 260 telephones only.
Answering a second call during a conversation
A second correspondent is trying to call you:
To recover your first call:
If you hang up without answering the second call, your telephone will ring.
line key
corresponding to icon
line key
for which icon is flashing
name of caller
is displayed for 3 seconds
the first call
is placed on hold
during a conversation
line key
for which icon is flashing
directory
number
required 0 to 9)
the first call
is placed on hold
line keyname
of second
correspondent
number
of second
correspondent
during a conversation
16
*

Handling several calls
Transferring a call
To transfer your call to anot er number:
If t e number receiving t e transfer answers:
You can also transfer your call immediately, without waiting for the number to answer,
using either of the two methods described above.
Switching between calls (Bro er call)
During a conversation, a second call is on old.
To recover t e second call:
Three-way conference with internal and/or external
correspondents (conference)
During a conversation, anot er call is on old:
A ter the con erence, to leave your two correspondents talking together:
hang up
on all
correspondents
cancel conference
and recover first call
three-way
conference
line key
corresponding to icon
your first call
is placed on hold
On IDS 210 elephones: use the preprogrammed key
to access the “Trans er" unction:
Trans er between two outside numbers is generally not possible
(depends on country concerned and system con iguration).
if allowed
by system configuration
number
required
the first call
is placed on hold
during a conversation
17
UK
IDS 210

Handling several calls
Placing a call on hold (hold)
Exclusive old:
During a conversation, you wish to place the call on hold and recover it later,
on the same telephone.
Recover t e call on old:
Common old:
To recover your call on any telephone in your system.
Recover t e call on old from any telep one:
Placing an outside call on hold (par ing)
You can place an outside call on old and recover t e call on anot er telep one:
To recover t e parked call:
I the parked call is not recovered within a preset time (de ault time 1 min 30),
it is trans erred to the operator.
number from which
call was parked
“Retrieve parked call"
programmed key
or function code
“Park call”
programmed key or function code
your correspondent
is placed on hold
and hears the holding tone
during a conversation
line key corresponding to icon
“Hold”
programmed key
your correspondent is placed on hold
and hears the holding tone
line key
corresponding to icon
line key
your call
is placed on hold
18

Handling several calls
Getting information about camped-on calls
Anot er call is received:
You wis to take t e call immediately:
Intrusion into an internal conversation
Your correspondent's line is busy. If t e number is not “protected" and if aut orised,
you can intrude into t e call:
Protection against intrusion:
Protection is cancelled when you hang up.
correspondent's
number
“Protect a call"
programmed key
or function code
same key
to cancel
“Intrude on a call"
programmed key
or function code
I several calls are received simultaneously, only the last one is shown.
line key
corresponding to icon
first call is automatically
placed on hold
identity shown brieflybeep
call is automatically
placed on hold
during a conversation,
you hear a beep
19
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