BELGACOM IDS 310 User manual

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First
Belgacom IDS 310
Belgacom ForumTM 700
Operator Terminal
AADGR000-001
FR-2-couverture.fm Page 1 Lundi, 11. août 2003 11:20 11

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User manual
2
how
This guide describes the services offered by the Belgacom IDS 310 operator
station (OS) connected to a Belgacom Forum 700 system.
This guide covers the specific functions of the Belgacom IDS 310 operator station
(consult the station user manual for a decsription of the other services) :
restricted service,
reserving a group of outside lines for exclusive operator use,
diverting operator calls to another number,
broadcasting background music on the external loudspeaker,
answering a night call,
programming.
The operator station receives incoming calls and routes them to the appropriate
extensions within the system.
Depending on the amount of traffic handled, your system can have one or more
operator stations:
grouped: all stations ring simultaneously,
assigned to specific time periods: only stations currently operational will ring.
This option is set up by your installation technician.
AOPMU010-010

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How to use this guide ?
3
how
You have a Belgacom IDS 310 digital telephone. The large display, navigator and
alphabetic keypad will help you use your telephone easily and make optimum use
of the many functions offered.
These symbols can be supplemented by small icons or text. All default or
customized function codes are given in the table of codes in the appended sheet.
•Actions •Keypad
Off-hook. Numeric keypad.
Hang up. Alphabetical keypad.
Description of an action
or context.
Specific key on numeric
keypad.
•Navigator •Audio keys
Move the navigation key
up, down, to the left or
to the right.
Loudspeaker.
Hands free.
•Display and display keys Adjustment “reduce”.
Adjustment “increase”.
Partial view of display. •Other fixed keys
Display key. Fixed key.
•Programmable keys and icons MENU key.
Line key. •Other symbols used
Icon corresponding to
key.
Alternative to action
sequence.
Key programmed by
technician to access
service.
Important information.
Smith John
OR
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Contents
4
Toc
Getting to know your telephone . . . . . . . . . . . p.6
1. Operator station (OS) functions . . . . . . . . . . . p.8
1.1 Setting restricted service . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.2 Reserving a group of lines. . . . . . . . . . . . . . . . . . . . . . . . p.9
1.3 Manually diverting operator calls to another number . . p.10
1.4 Broadcasting background music on the external
loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
1.5 answering a night call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.6 Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
1.7 When you return, consult your general voice mailbox . p.14
2. Programming functions . . . . . . . . . . . . . . . . . . p.15
2.1 Accessing programming . . . . . . . . . . . . . . . . . . . . . . . . . p.15
2.2 Programming system directory (ComSpD) . . . . . . . . . . p.15
2.3 Programming date and time (Clock) . . . . . . . . . . . . . . . p.16
3. Setting various subscriber telephone
parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
3.1 Accessing the subscriber function . . . . . . . . . . . . . . . . . p.17
3.2 Subscriber name (Name) . . . . . . . . . . . . . . . . . . . . . . . . p.17
3.3 Resetting a subscriber password (ResCod) . . . . . . . . . . p.18
3.4 Subscriber display language (Lang) . . . . . . . . . . . . . . . . . p.18
3.5 Subscriber personal directory (PerSPD) . . . . . . . . . . . . p.18
3.6 Subscriber discrimination criteria (Barrng) . . . . . . . . . . p.19
generated

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Contents
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4. Complementary 'Expert' funtions . . . . . . . . . . p.20
4.1 Accessing the 'Expert' function. . . . . . . . . . . . . . . . . . . . p.20
4.2 Table of business codes (Accoun) . . . . . . . . . . . . . . . . . p.20
4.3 Direct numbers of extensions (PubNum) . . . . . . . . . . . p.21
4.4 Greeting and holding messages (MOH) . . . . . . . . . . . . . p.23
4.5 DECT cordless telephones . . . . . . . . . . . . . . . . . . . . . . . p.25
4.6 Changing the operator password (Passwd) . . . . . . . . . . p.26
4.7 Resetting the system (RstSys). . . . . . . . . . . . . . . . . . . . . p.27
4.8 voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
4.9 Software licence agreements . . . . . . . . . . . . . . . . . . . . . p.32
Guarantee and clauses . . . . . . . . . . . . . . . . . . . p.33

Getting to know your tele hone
6
Telephone
 Navigator
Lets you browse through several pages of
the display and select a line (the bottom line
is implicitly active).
Top line
Previous
page Next page
Bottom line
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
Mute key so that your
correspondent can no
longer hear you.
 Alphabetical keypad
Protected by a flap, used for call by
name, message service and
programming. You have a self-
adhesive
'Memo' label to stick
inside the flap.
 Audio keys
Loudspeaker:
to share a conversation
to reduce
loudspeaker or
receiver volume
to increase
loudspeaker or
receiver volume
Handsfree:
to make or answer a call without
lifting the receiver
 Three-colour indicator light
The indicator light on your terminal enables you to monitor
t
statuses (colours and/or flashing):
Flashing green : message received (voice or screen) or call
memory.
Orange fixed : indicates traffic overload level 1 (1 is calls o
n
Flashing orange : terminal on test.
Red fixed : indicates traffic overload level 2 (call unanswered
on hold exceeds number of operator stations).
Flashing red : several low priority system messages present
indicating a system hardware fault.
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Call icons: Function ic
o
Incoming call (flashing). Fun
c
Call in progress. Fun
c
Call on hold. Ter
m
Call on common hold.
Preprogrammed function keys:
Internal or outside line key.
Lines 1 to 15: Outside line key on your system.
Divert calls to another number.
Access the various mail services.
Access your personal directory.
Group supervision.
Normal or restricted mode.
Make an ISDN call.
Transfer call to another terminal.
Some other keys can be programmed by your install
a
function of your requirements:
Key must be programmed by your technician to acc
Trunk 1
Hang-up key
To terminate a call or
programming.
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Telephone
e
s of
m
line
g
e
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
 Alphabetical keypad
Protected by a flap, used for call by
name, message service and
programming. You have a self-
adhesive
'Memo' label to stick
inside the flap.
o
n
to increase
loudspeaker or
receiver volume
w
ithout
 Three-colour indicator light
The indicator light on your terminal enables you to monitor the system. The light has five possible
statuses (colours and/or flashing):
Flashing green : message received (voice or screen) or call received in the “ calls received ”
memory.
Orange fixed : indicates traffic overload level 1 (1 is calls on hold).
Flashing orange : terminal on test.
Red fixed : indicates traffic overload level 2 (call unanswered within 20 seconds or number of calls
on hold exceeds number of operator stations).
Flashing red : several low priority system messages present or one very serious system message
indicating a system hardware fault.
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Call icons: Function icons:
Incoming call (flashing). Function active.
Call in progress. Function requiring action.
Call on hold. Terminal or line busy.
Call on common hold.
Preprogrammed function keys:
Internal or outside line key.
Lines 1 to 15: Outside line key on your system.
Divert calls to another number.
Access the various mail services.
Access your personal directory.
Group supervision.
Normal or restricted mode.
Make an ISDN call.
Transfer call to another terminal.
Some other keys can be programmed by your installation technician as a
function of your requirements:
Key must be programmed by your technician to access a service.
Trunk 1
generated

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O erator station (OS) functions
1
8
Other
1.1 Setting restricted service
Thisfunctionsets thesystemtorestrictedservice.
All incoming calls are directed to a general ring or a programmed number:
display and tone indicate service
active
“Normal/
Restr” fixed
key
operator password
(by default
HELP1954 )
“Normal/Restr”
key icon indicates
service active
To restore normal service, re eat o eration.
If an outside number has been entered by the installation
technician, selection of restricted service will
automatically divert calls received by the o erator to the
defined outside number.
OR
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O erator station (OS) functions
1
9
O
1.2 Reserving a group of lines
For maximum availability of the operator station, thus assuring optimum reception
of incoming calls, a group of outside lines can be reserved which will only be
available to the operator station(s):
display and tone indicate
service active
“Reserved TGp”
programmed key
operator password
(by default
HELP1954 )
“Reserved TGp”
key icon indicates
service active
To cancel the line reservation, re eat o eration.
OR
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1
10
1.3 Manually diverting operator calls to another number
During a period of absence, the operator can divert all calls received (incoming
calls and internals calls dialling 9) to another number:
“Att.Div”
programmed key
enter the number
of the terminal to
receive the
message
operator password
(by default
HELP1954 )
display and tone indicate service active
“Att.Div” key icon
indicates service
active
To cancel the line reservation, re eat o eration.
OR
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O erator station (OS) functions
1
11
O
1.4 Broadcasting background music on the e ternal
loudspeaker
display and tone indicate
service active
“Bkg.Music”
programmed key
operator password
(by default
HELP1954 )
“Bkg.Music” key icon
indicates service active
To cancel the line reservation, re eat o eration.
OR
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1
12
1.5 answering a night call
An incoming night call is indicated in the same way as an ordinary call:
•Opening the door:
your telephone
rings
the night call name or n° is
displayed
off-hook hands free
'Unlock Door'
programmed key or
function code
OR
OR
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O erator station (OS) functions
1
13
O
1.6 Using a headset
You can connect a headset instead of your receiver:
•To activate or deactivate headset mode:
•Answering or making a call:
•To activate or deactivate the loudspeaker during a
conversation:
To answer in intercom mode:
activating or
deactivating
headset mode
Function active.
hands free
during a conversation Function active.
corresponding LED
lights up cancel intercom mode
Custo Set Headst
Choice OK
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1
14
1.7 When you return, consult your general voice mailbo
The light indicates that messages have been received.
display number of new and
old messages
operator password
(by default
HELP1954 )
display name of sender, with date, time and
ranking of message
previous message go to next message
listen to message erase message
GalMbx
Msg
Prev
OR
Next
Play
Clear
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Programming functions
2
15
Other
2.1 Accessing programming
Your Belgacom Forum 700 system's operator station can access the general
programming services.
2.2 Programming system directory (ComSpD)
This function can be used to programme system short numbers, accessible to all
system users:
•To enter another short number:
access programming
function
operator password
(by default
HELP1954 )
Operat
in programming
function display gives first short
number
enter name
(max. 16 characters)
enter number
(max. 21 digits)
programmed short
number is displayed
to select another short number
ComSp
Modify
OK OK
Next
OR
Prev
OR
New
AOPMU060-010
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2
16
2.3 Programming date and time (Clock)
•Changing date and time:
in programming
function
enter date
and time
previous
character
next character
Clock OK
OR
OR
Clear
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Setting various subscriber
3
17
Other
3.1 Accessing the subscriber function
This function provides access to the various parameters defined for a system user
or subscriber, identified by an extension number:
3.2 Subscriber name (Name)
•Changing the name:
in programming
function
access to “Subscriber”
programming
function
enter extension n°to
be programmed
Subscr
in “Subscriber”
function
enter name
previous
character
next character
Name must be entered in format name/s ace/first name.
Name OK
OR
OR
Clear
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3
18
3.3 Resetting a subscriber password (ResCod)
This function is used to cancel a subscriber password and restore the default
password (0000):
3.4 Subscriber display language (Lang)
This function is used to specificy the display language for the selected subscriber.
Pressing this key scrolls the various languages available:
3.5 Subscriber personal directory (PerSPD)
This function is used to create the personal directory of the selected subscriber:
in “Subscriber” function ResCod OK
in “Subscriber” function Lang
in “Subscriber” function
display gives first number
enter name (max.
6characters)
enter public
number
(max. 19 digits)
PerSp
Modify
OK
OK
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Setting various subscriber tele hone arameters
3
19
Set
•Changing a name or number:
3.6 Subscriber discrimination criteria (Barrng)
This function is used to define discrimination criteria for each subscriber:
previous
character
next character
OR OR
Clear
in “Subscriber”
function selection displayed on
first line
selection of
discrimination criteria
This function is used to describe discrimination criteria for
each subscriber.
Barrng
Modify
OK
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Com lementary 'Ex ert' funtions
4
20
Other
4.1 Accessing the 'E pert' function
4.2 Table of business codes (Accoun)
This function is used to define the table of business codes enabling a subscriber to
charge his/her calls to a business account:
•On 'Param1'
in programming
function access to “E pert” programming function
Expert
in “E pert” function
create an entry
max. 16 digits max. 16 characters
indicate whether
identity required or
not
indicate whether
password required or
not
Accoun Add
Code
OR
Name
OR
Param1
OR
Param2 OK
UserId
OR
Protec
AOPMU080-010
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