BIXOLON XQ-840 Series User manual

User’s Manual
XQ-840 Series
THERMAL LABEL PRINTER
Ver. 1.00
http://www.bixolon.com

Ver. 1.00 - 2 -
XQ-840 Series
Introduction
The XQ-840 series printer is an All-in-One printing solution which offers various printing
applications and can be customized to meet the customer's requirements.
※ The main features of the printer are as follows
1. XQ-840 : Maximum 152mm/s(Max 6ips) printing speed
XQ-843 : Maximum 100mm/s(Max 4ips) printing speed
2. 4inch THERMAL LABEL PRINTER
3. 194 x 273 x 212 (W x D x H)
4. Support for multiple interfaces
(Standard: Ethernet, USB A-Type(USB Host), Bluetooth, Wi-Fi)
5. Easy media loading
6. Can print a range of barcodes
7. Option : Peeler, Auto Cutter
8. Tablet model (Android OS, 8inch, 800 x 1280)
It is advisable to read the contents of this manual carefully before using the printer for the first
time.
※ Use only authorized supplies that can be trusted!
- We are not responsible for quality and service for damage caused by the use of
unauthorized products (or recycled ones).

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XQ-840 Series
Safety Information
Warning: Warnings must be heeded carefully in order to prevent serious
physical harm.
Caution: Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Symbol Information
DC (Direct current)
Warning, Caution
USB
LAN (Ethernet)

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XQ-840 Series
Table of Contents
1. Content Confirmation .......................................................................................................... 9
2. Product Part Names ........................................................................................................... 10
3. Installation & Usage ........................................................................................................... 12
3-1 Printer Installation Placings ............................................................................................. 12
3-2 Power Connection ........................................................................................................... 13
3-3 Interface .......................................................................................................................... 15
3-4 Interface Setting .............................................................................................................. 17
3-4-1 Ethernet .............................................................................................................. 17
3-4-2 Bluetooth ............................................................................................................. 18
3-4-3 Wi-Fi .................................................................................................................... 19
3-5 Media Installation ............................................................................................................ 20
3-6 Button & LED .................................................................................................................. 22
3-6-1 Button Operations ............................................................................................... 22
3-6-2 LED Indicator For Various Printer Statuses ......................................................... 23
4. Self-test ............................................................................................................................... 24
5. Detailed Features ............................................................................................................... 25
5-1 Stand-alone Configuration Mode ..................................................................................... 25
5-1-1 Start Stand-alone Configuration Mode and execute each function ...................... 25
5-1-2 Function List Of Stand-alone Configuration Mode ............................................... 25
5-2 Pause/Cancel .................................................................................................................. 26
5-2-1 Pause/Resume Function ..................................................................................... 26
5-2-2 Print Cancellation ................................................................................................ 26
5-3 Media Calibration ............................................................................................................ 27
5-3-1 About Media Calibration ...................................................................................... 27
5-3-2 When Is Media Calibration Required? ................................................................. 27
5-3-3 How To Perform Media Calibration ...................................................................... 27
5-4 Smart Media Detection .................................................................................................... 2 8
5-5 Gap Sensor Auto Calibration Mode ................................................................................. 28
5-6 B/M Sensor Auto Calibration Mode ................................................................................. 29
5-7 Cover Closing Mode ........................................................................................................ 29
5-7-1 About Cover Closing Mode ................................................................................. 29
5-7-2 How to switch the printer from Cover Close Mode to Print Standby Mode .......... 29
5-8 Data Dump Mode ............................................................................................................ 30
5-9 Factory Reset .................................................................................................................. 30
5-10 Media Installation Method of Peeler(Option) Model ...................................................... 31
5-11 Using Fan-fold ............................................................................................................... 34
5-11-1 Printer Preparation ............................................................................................ 34
5-11-2 When Using Fan-fold Media .............................................................................. 35
5-12 Auto Cutter (Option) ...................................................................................................... 36
6. Cleaning Printer .................................................................................................................. 37
6-1 Cleaning Head ................................................................................................................ 37
6-2 Replacing Roller .............................................................................................................. 38
6-3 Cleaning Sensors, Roller or/and media Path .................................................................. 39

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XQ-840 Series
7. Appendix ............................................................................................................................. 40
7-1 Specifications .................................................................................................................. 40
7-2 Label Types ..................................................................................................................... 40

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XQ-840 Series
Manual Information
This user’s guide contains basic information for product usage as well as for emergency
measures that may be required.
※ The following separate manuals provide more detailed content on various technological
issues and areas.
1. Programming (SLCS) Manual
This manual provides information on label printer commands.
2. mPrint Manual
This manual provides information on printing PDF file, image and Web page via
Android devices.
3. Label Artist Mobile Manual
This manual provides information on printing custom Label and Template.
4. Food Safety Label App Manual
This manual provides information on printing MRD(Made Ready Discard) Label.

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XQ-840 Series
Safety Precautions
In using the present appliance, please keep the following safety regulations in order to
prevent any hazard or material damage.
WARNING
Warnings must be heeded carefully in order to prevent serious physical harm.
Do not plug several products in one multi-outlet.
• This can provoke over-heating and a fire.
• If the plug is wet or dirty, dry or wipe it before usage.
• If the plug does not fit perfectly with the outlet, do not plug in.
• Be sure to use only standardized multi-outlets.
You must use only the supplied adapter.
• It is dangerous to use other adapters.
Do not pull the cable to unplug.
• This can damage the cable, which is the origin of a fire or a
breakdown of the printer.
Keep the plastic bag out of children’s reach.
• If not, a child may put the bag on his head.
Do not plug in or unplug with your hands wet.
• You can be electrocuted.
Do not bend the cable by force or leave it under any
heavy object.
• A damaged cable can cause a fire.
PROHIBIT
PROHIBIT PROHIBIT
PROHIBIT PROHIBIT
ONLY SUPPLIED ADAPTER
PROHIBIT

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XQ-840 Series
CAUTION
Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Do not use the printer when it is out of order. This
can cause a fire or an electrocution.
• Switch off and unplug the printer before calling your dealer.
Do not let water or other foreign objects in the
printer.
• If this happened, switch off and unplug the printer before
calling your dealer.
Use only approved accessories and do not try to
disassemble, repair or remodel it for yourself.
• Call your dealer when you need these services.
• Do not touch the blade of auto cutter.
Install the printer on the stable surface.
• If the printer falls down, it can be broken and you can hurt
yourself.
Keep the desiccant out of children’s reach.
• If not, they may eat it.
If you observe a strange smoke, odor or noise from
the printer, unplug it before taking following
measures.
• Switch off the printer and unplug the set from the mains.
• After the disappearance of the smoke, call your dealer to
repair it.
TO UNPLUG
PROHIBIT
DISASSEMBLING
PROHIBITED
PROHIBIT
PROHIBIT
TO UNPLUG
PRINTER
PRINTER
PRINTER
PRINTER
DEALER
PRINTER

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XQ-840 Series
1. Content Confirmation
The following items should all be contained in the printer package.
Contact the dealer from which the purchase was made if any item is damaged and/or missing.
XQ-840 Series
Power Cord AC/DC Adapter Quick Manual

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XQ-840 Series
2. Product Part Names
Feed Button
Cover Lever
Printer Head
Media Holder
Sensor
Media Cover
Cover STD
Pause Button
Media Guide
Tablet Power Button
Micro USB

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XQ-840 Series
Fan-Fold Media Cover
Power Jack
Power Switch
LAN
(Ethernet) USB A-Type

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XQ-840 Series
3. Installation & Usage
3-1 Printer Installation Placings
• Install the printer in a location that meets the following conditions.
- Allow sufficient space around the printer for proper ventilation.
- Install the printer on a flat and level surface.
- Avoid humid environment.

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XQ-840 Series
3-2 Power Connection
• Connect power to the printer as shown below.
1) Turn off the printer power switch.
2) Check to see that the AC/DC adapter voltage matches that of the power source.
3) Connect the AC/DC adapter jack to the printer power connector.
4) Connect the power cord to the AC/DC adapter.
5) Connect the power cord to a power source/outlet.
Note
- When the power cord is connected, the tablet device will turn on
regardless of the position of the power switch.
- By using the power button on your tablet device, you can turn the
device on or off independently.
Power Switch OFF
AC/DC
A
dapte
r
Power Cord
Tablet Power Button

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XQ-840 Series
Caution
- Only use a power supply provided by BIXOLON.
BIXOLON shall bear no responsibility for damage caused
by using a third-party power supply.
- Check the power supply’s label to check its electronic specs.
- For the safety of people and equipment, please use the appropriate
power cord for your country or region.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer and pull
horizontally.
- Pay attention to the direction in which you insert the power cable.
Warning
- Be sure to turn off the printer before connecting the power cord
to the printer connector. This can cause serious electrical
damage and bodily injury.
- Do not operate the printer and power supply in a humid
environment. This can cause serious electrical damage and
bodily injury.
- Do not connect an input voltage beyond the specifications of
the power supply. This may result in product damage and fire.
OX

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XQ-840 Series
3-3 Interface
Note
Shielded cables must be used to prevent radiation and reception of
electrical noise. Use the shortest possible communication cable to
minimize the detection of electrical noise in the cable.
- LAN(Ethernet) Cable (3m or less, CAT-5 or higher UTP Cable)
Caution
- Connecting unshielded communication cables is in violation of EMC
standards. Use the cable approved by us.
- Do not bundle the communication cable with objects that may cause
electrical noise and interference. The printer may be damaged.
Warning
After turning off the power switch of printer, connect and
disconnect the communication cable.
This can cause serious electrical damage and bodily injury.

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XQ-840 Series
Connect the interface cable as shown below.
This printer supports the following communications interface standards.
- LAN (Ethernet) Cable
- USB A-Type (USB HOST, Mouse, Keyboard, Bar Cord Scanner, etc.)
- Micro USB (For development purposes)
- Bluetooth, Wi-Fi
1) Turn off the power switch.
2) Connect the communication cable to the printer communication port to be used.
- Connect LAN(Ethernet) cable to the Ethernet port.
Caution
Be aware that the product's electronic components may be damaged
due to discharging of electrostatic energy that accumulates on the
surface of the body or other objects.
USB A-Type
LAN(Ethernet) Cable
Micro USB Cable

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XQ-840 Series
3-4 Interface Setting
• Configure the communication settings on your tablet device.
3-4-1 Ethernet
1) Open the settings app and go to the Settings.
2) Select Ethernet and switch it on.
3) Select Ethernet configuration to configure the settings.
4) Connect the Ethernet cable and check the connection icon on the top right.
Ethernet Off / On
Touch
Touch

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XQ-840 Series
3-4-2 Bluetooth
1) Open the settings app and go to the settings.
2) Select Bluetooth and switch it on.
3) Select the device you wish to pair with.
4) After authentication process, check that the device is connected.
Bluetooth Off / On
Touch

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XQ-840 Series
3-4-3 Wi-Fi
1) Open the settings app and go to the settings.
2) Select Wi-Fi and switch it on.
3) Select a device to connect.
4) After authentication process, check whether the device is connected.
Touch
Wi-Fi Off / On

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XQ-840 Series
3-5 Media Installation
1) Pull the cover levers on both sides
of the media cover and open
the media cover.
2) Spread the media holder and insert
media as shown.
3) Feed the paper between the Media Guide and Media Holder Guide on both side.
* Whether the media is rolled outside or inside, the printed side must face up.
Media Holder
Media Holder Guide
Media Guide
Media Cover
Cover Lever