BIXOLON SRP-383 User manual

User’s Manual
SRP-383
THERMAL RECEIPT PRINTER
Ver. 1.00
http://www.bixolon.com

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SRP-383
Introduction
SRP-383 printers have been designed to be connected to various types of electronic devices
such as POS (Point Of Sales), and computer peripheral devices.
※
The main features of the printer are as follows
1. THERMAL RECEIPT PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 200mm/s printing speed
4. 147 x 200 x 148 (W X D X H)
5. Serial/Dual Serial/Ethernet/Powered USB/WLAN/Bluetooth communication
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density selectable
(controlled with virtual memory switch management)
It is advisable to read the contents of this manual carefully before using the printer for the first
time.
※
Use only authorized supplies that can be trusted!
- We are not responsible for quality and service for damage caused by the use of
unauthorized products (or recycled ones).

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Safety Information
Warning: Warnings must be heeded carefully in order to prevent serious
physical harm.
Caution: Cautions must be heeded in order to prevent minor injuries, equipment
damage, or data loss.
Symbol Information
DC (Direct current)
Error, Warning
Paper Feeding
Stand-By
USB
Ethernet

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Table of Contents
1. Installing Printer and Getting Started.................................................................................5
1-1 Unpacking.........................................................................................................................5
1-2 Interface............................................................................................................................7
1-2-1 USB Interface........................................................................................................7
1-2-2 Ethernet Interface..................................................................................................8
1-2-3 Serial Interface (RS-232C)....................................................................................9
1-2-4 Wireless LAN Interface .......................................................................................11
1-2-5 Bluetooth Interface..............................................................................................12
1-2-6 Powered USB Interface.......................................................................................13
1-3 Drawer Kick-out Port.......................................................................................................14
1-4 Connecting Power Supply...............................................................................................15
1-5 Reconfiguration of Printer................................................................................................17
1-5-1 Dip Switch 1........................................................................................................17
1-5-2 Dip Switch 2........................................................................................................18
1-5-3 Adjusting print speed and density by vitrtual memory switch setting...................19
1-6 Installing & Replacing Paper...........................................................................................20
1-7 Recommended Papers ...................................................................................................23
1-8 Removing Paper Jam......................................................................................................24
1-9 Using Printer Functions...................................................................................................25
2. Self-Test..............................................................................................................................26
3. Hexadecimal Dumping.......................................................................................................28
4. Cleaning Printer..................................................................................................................29
5. Specifications.....................................................................................................................30

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1. Installing Printer and Getting Started
1-1 Unpacking
• Check the following contents list, and contact your dealer for assistance if any item is
missing or incorrect.
- Product
SRP-383
- Standard Components
AC/DC Adaptor
Power Cord
Installation Guide
Roll Paper
CD
Cover Cable
- Optional Components
Serial Cable
(9pin - 9pin)
Serial Cable
(9pin - 25pin)
USB A-B Cable

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Powered USB Cable
(Standard)
Powered USB Cable
(Y-USB-B)

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1-2 Interface
• Connect the printer to the host computer using the right interface cable that complies with
the specifications of the interface
1-2-1 USB Interface
Pin No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
Caution After turning off the power switch of printer, connect and
disconnect the communication cable.
Drawer(DK) Port
Power Port
USB Port

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1-2-2 Ethernet Interface
Pin No.
Signal Name
Designation (Color)
Function
1
TD+
WHITE ORANGE
Transmit +
2
TD-
ORANGE
Transmit -
3
CT
WHITE GREEN
Center tap
4
NC
BLUE
-
5
NC
WHITE BLUE
-
6
NC
GREEN
7
RD+
WHITE BROWN
Receive +
8
RD-
BROWN
Receive -
Note
- You can access information such as IP, Mac, etc., by pressing the
Ethernet function key.
- Refer to the Ethernet User’s Manual that is available from the
BIXOLON website for more detailed information.
Caution After turning off the power switch of printer, connect and
disconnect the communication cable.
Ethernet Port
Drawer(DK) Port
Power Port
USB Port
Function Key

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1-2-3 Serial Interface (RS-232C)
1-2-3-1 Single Interface
Pin No.
Signal Name
Direction
Function
1
FG
-
Frame Ground
2
TxD
Output
Transmit Data
3
RxD
Input
Receive Data
4
RTS
Output
Ready To Send
6
CTS
Input
Clear To Send
7
SG
-
Signal Ground
20
DTR
Output
Data Terminal Ready
Caution After turning off the power switch of printer, connect and disco
nnect the communication cable.
Power Port
Serial Cable Port
USB Port
Drawer(DK) Port

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1-2-3-2 Dual Interface
DSUB 9pin
Pin No.
RJ45
Pin No.
Signal Name Direction Function
1
1
NC
-
-
2
2
TxD
Output
Transmit Data
3
3
RxD
Input
Receive Data
5
5
GND
-
Signal Ground
6
6
DTR
Output
Data Terminal Ready
7
7
CTS
Input
Clear To Send
8
8
RTS
Output
Ready To Send
9
-
NC
-
-
Caution After turning off the power switch of printer, connect and disco
nnect the communication cable.
Serial Cable Port
Power Port
USB Port
Drawer(DK) Port
Ethernet Port

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1-2-4 Wireless LAN Interface
1) Wireless LAN Communication Specifications
Item
Specifications
Frequency
2.4GHz / 5GHz
Protocol
802.11 a/b/g/n
2) Connecting Wireless LAN
Printer can be connected to terminal devices with wireless LAN communication
capability (PDA, PC, smartphone, tablet PC, etc.).
Note Refer to the Wireless Wireless LAN Connection Manual for more
detailed instructions about how to establish the connection.
Wireless LAN
Interface
USB Port
Drawer(DK) Port
Power Port

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1-2-5 Bluetooth Interface
1) Bluetooth Communication Specifications
Item
Specifications
Frequency
2.402~2.480 GHz
Version
4.2
2) Bluetooth Connection
Printer can be connected to terminal devices with Bluetooth communication capability
(PDA, PC, smartphone, tablet PC, etc.)
Note
Refer to the Bluetooth Connection Manual for more detailed instructions
about how to establish the connection.
Bluetooth
Interface
USB Port
Drawer(DK) Port
Power Port

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1-2-6 Powered USB Interface
Pin No.
Signal Name
Function
Shield
Shield
Prevent Noise
1
PGND
Main Power Ground
2
VPP24V
Main Power
3
GND
Signal ground
4
D+
Data Line (D+)
5
D-
Data Line (D-)
6
VBUS
Host Power
7
VPP24V
Main Power
8
PGND
Main Power Ground
Note
- Refer to www.powered.org for detailed information related to the
specifications of cable and port.
- Do not apply SMPS 24V when using powered USB.
(Powered USB uses its own power.)
- In case of using Powered USB interface, the other USB interface
provided by default is not useful. (In this case, USB communication is
only available through the Powered USB)
Powered USB
Interface
USB Port
Drawer(DK) Port
Power Port

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1-3 Drawer Kick-out Port
• Connect the cash drawer connection cable to the drawer kick-out port on the rear side
of the printer.
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-
Caution
- Use a cash drawer that meets the printer specifications.
Using a cash drawer that is inappropriate to the specs or using
it as a power supply for a separate device may result in
damage to the product
- Do not connect a telephone line to the drawer kick-out
port. Otherwise, the telephone line and the computer
may be damaged.
- Do not allow a foreign object such as a conductor to touch
the cash drawer port. This may result in damage to the product
- Make sure to use a cash drawer with an internal coil resistance of
24 Ωor higher. (The maximum current is 1A.)
- The open signal time for the cash drawer should not exceed 0.8
seconds. After opening the cash drawer, make sure to idle for at
least 3.2 seconds (at least 4 times that of the open signal time)
before operating it.
Drawer(DK) Port

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1-4 Connecting Power Supply
1) Make sure the product is turned off before connecting the power supply.
2) Connect the power cable with the flat side pointing to the outside of the printer, as shown
in the diagram below.
Power Port
Power Cable
Power Port
Power Cable

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Caution
- Only use a power supply provided by Bixolon. Bixolon shall
bear noresponsibility for damage caused by using a third-party
power supply.
- Check the power supply’s label to check its electronic specs.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power cable and the printer
and pull horizontally.
- When connecting or disconnecting power, make sure to remove
the power supply from the power outlet before removing.
- Pay attention to the direction in which you insert the power
cable.
Warning Do not connect a voltage out of the specifications of the power
supply. It can cause damage to the product or a fire.
O
X

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1-5 Reconfiguration of Printer
• This product supports dip switch. In order to change the product settings, change the dip
switch setting or use the virtual memory switch utility. Use virtual memory switch
management function for self-diagnosis.
1-5-1 Dip Switch 1
1) Serial / Dual Serial Interface
Switch
Function
ON
OFF
Default
1-1
Auto Line Feed
Enable
Disable
OFF
1-2
Flow Control
XON/XOFF
DTR/DSR
OFF
1-3
Data Length
7-bit
8-bit
OFF
1-4
Parity Check
Yes
No
OFF
1-5
Parity Selection
EVEN
ODD
OFF
1-6
Baud Rate Selection
(bps) Refer to the following Table 1
OFF
1-7
ON
1-8
OFF
2) USB / Ethenet / WLAN / Bluetooth / Powered USB Interface
Switch
Function
ON
OFF
Default
1-1
Auto Line Feed
Enable
Disable
OFF
1-2
Reserved
-
-
OFF
1-3
Reserved
-
-
OFF
1-4
Reserved
-
-
OFF
1-5
Reserved
-
-
OFF
1-6
Reserved
-
-
OFF
1-7
Reserved
-
-
ON
1-8
Reserved
-
-
OFF

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1-5-2 Dip Switch 2
1) All Interface
Switch
Function
ON
OFF
Default
2-1
Reserved
-
-
OFF
2-2
Reserved
-
-
OFF
2-3
Internal Bell Control
Disable
Enable
OFF
2-4
Auto Cutter Selection
Disable
Enable
OFF
2-5
Printing Density Refer to the following Table 2
OFF
2-6
OFF
2-7
Near End Sensor
Control
Disable Enable
OFF
2-8
Auto External Buzz
Enable
Disable
OFF
2) Table1 – Baud rate(bps) Selection
Transmission Speed
1-6
1-7
1-8
Default
2400
ON
OFF
OFF
9600
4800
ON
OFF
ON
9600
OFF
ON
OFF
19200
OFF
OFF
OFF
38400
OFF
ON
ON
57600
OFF
OFF
ON
115200
ON
ON
ON
* Please set up 9,600bps for baud rate of the dual serial interface.
3) Table2 – Adjusting print density and speed by selecting dip switch
Dip Switch Selection
Print Speed Level Print Density Level
2 - 5
2 - 6
OFF
OFF
4 (High Speed)
1 (Light)
OFF
ON
3
2
ON
OFF
2
3
ON
ON
1 (Low Speed)
4 (Dark)
* The default value is Dip Switch OFF/OFF (speed 4, density 1).
.

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1-5-3 Adjusting print speed and density by vitrtual memory switch setting
Print Speed
Selection
Printing Density
Selection 1
Selection 2
Selection 3
Selection 4
Remark
4 (fast)
1
2
3
4
1 (Light)
~ 16 (Dark)
3
5
6
7
8
2
9
10
11
12
1 (slow)
13
14
15
16
Note
- Using the virtual memory switch setting, you can adjust the print speed
in four steps and the print density in 16 steps.
(ex. speed selection 2, density selection 4 outcome density 12)
- Use unified utility or self-test mode to change the virtual memory
switch setting. When adjusting by virtual memory, the speed / density
value set by the dip switch is not applied.
- Refer to the utility and service manual for more information.
Caution
Make sure to turn the printer off and on again after using
the virtual memory switch utility to adjust the settings of the
product.
To change the DIP switch setting, turn off the printer power.
Changing the DIP switch setting while the power is on may cause a short
circuit and result in printer malfunction.

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1-6 Installing & Replacing Paper
1) Open the paper roll cover by pressing the Cover-Open button.
Caution Do not open the print cover while the printer is operating,
otherwise the printer may be damaged.