BIXOLON SRP-QE300 User manual

User’s Manual
SRP-QE300/QE302
THERMAL RECEIPT PRINTER
Ver. 2.00
www.bixolon.com

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Copyright
© BIXOLON Co., Ltd. All rights reserved.
This user manual and all property of the product are protected under copyright law.
It is strictly prohibited to copy, store, and transmit the whole or any part of the manual
and any property of the product without the prior written approval of BIXOLON Co., Ltd.
The information contained herein is designed only for use with this BIXOLON product.
BIXOLON is not responsible for any direct or indirect damages, arising from or related to
use of this information.
• The BIXOLON logo is the registered trademark of BIXOLON Co., Ltd.
•All other brand or product names are trademarks of their respective companies or
organizations.
BIXOLON maintains ongoing efforts to enhance and upgrade the functions and quality of
all our products.
In the following, product specifications and/or user manual content may be changed
without prior notice.
Caution
Electronics, such as printers, are prone to damage by static electricity. Therefore, to
protect the printer from static electricity, be sure to turn off the printer before connecting
or disconnecting the cable to the rear of the printer. If the printer is damaged by static
electricity, contact your local dealer.
This equipment is not suitable for use in locations where children are likely to be present.
When the printer is operating with the media cover open, do not wear anything that can
touch the drive, such as clothing, necklaces, rings, watches, or employee certificates close
to it. Also, keep yourself away from the printer as it is dangerous for some parts of the
body to come into contact with it. If an object or part of your body touches the drive,
immediately disconnect the power cord or turn off the power switch on the back of the
product.

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Warning
Hazardous moving parts
Keep fingers and other body parts away
Pull the print head lever can be stop all moving parts.
IEC 60417-6057 (2011-05) for other moving parts.
Mise en garde
Les appareils électroniques, tels que les imprimantes, risquent d'être endommagés par
l'électricité statique. Par conséquent, pour protéger l’imprimante de l’électricité statique,
veillez à l’éteindre avant de connecter ou de déconnecter le câble situé à l’arrière de celle-
ci. Si l'imprimante est endommagée par l'électricité statique, contactez votre revendeur
local
Cet appareil n’est pas adapté d’utilser dans des endroits où des enfants sont
probablement d'être présents.
Lorsque l'imprimante fonctionne avec le capot ouvert, ne portez rien qui puisse entrer
en contact avec le mécanisme, tel que des vêtements, des colliers, des bagues, des
montres ou des certificats d'employé à proximité. Éloignez-vous également de
l’imprimante car il est dangereux que certaines parties du corps entrent en contact avec
celle-ci. Si un objet ou une partie de votre corps entre en contact avec le mécanisme,
débranchez immédiatement le câble d'alimentation ou éteignez l’interrupteur situé à
l'arrière du produit.
Attention
Pièces mobiles dangereuses
Veillez à ce que vos doigts ou toute partie du corps n’entre(nt) pas en contact avec ces
pièces. Tirez le levier de la tête d'impression pour arrêter toutes les pièces en movement.
IEC 60417-6057 (2011-05) pour les autres pièces mobiles

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Compliance information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) This device
must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Caution: Exposure to Radio Frequency Radiation.
To comply with FCC RF exposure compliance requirements, a separation distance of at
least 20 cm must be maintained between the antenna of this device and all persons.
Caution: Any Changes or modifications not expressly approved by the manufacturer could
void the user's authority to operate the equipment.
Class A Digital Device: Wired Device
This Apparatus complies with class “A” limits for radio interference as specified in the
Canadian department of communications radio interference regulations.
This Class A digital apparatus complies with Canadian ICES-003.
Appareil numérique de classe A: appareil filaire
Get appareil est conforme aux normes class “A” d’interference radio tel que specifier par
ministre canadien des communications dans les reglements d’interference radio.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

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Waste Electrical and Electric Equipment (WEEE)
This marking shown on the product or its literature, indicates that is should not
be disposed with other household wastes at the end of its working life, To
prevent possible harm to the environment or human health from uncontrolled
waste disposal, please separate this from other types of wastes and recycle it
responsibly to promote the sustainable reuse of material resources. Household users
should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take this item for
environmentally safe recycling. Business users should contact their supplier and check
the terms and conditions of the purchase contract. This product should not be mixed with
other commercial wastes for disposal.

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WARNING & CAUTION
Is described as death, physical injuries, serious financial losses, and
damage to data etc. that can be caused to the user.
Do not connect multiple products to a
single or faulty power outlet. Use only
grounded power outlets that meet the
industry standard. Noncompliance may
cause electric shock or fire.
Only use authentic products from
BIXOLON. The company will not provide
post-sale support for damaged or other
quality issues that any fake
(or refurbished) products may incur.
Do not excessively bend or strain the power cord.
Securely push the power cord all the way into the
power outlet lest it remain loose. Make sure to
hold the cord tight when separating it from the
power outlet. Do not remove the power cord while
the product is in use. Noncompliance may cause
electric shock or fire.
Keep small accessories or other packaging
materials away from young children. Beware:
choking hazard. Mishandling the product
may incur injuries which may require
seeking urgent medical attention.
Keep excessive liquids away from the power
cord and outlet. If matter is smeared onto
the power cords, wipe with a dry cloth.
Noncompliance may cause electric shock
or fire.
Do not allow the product to be
damaged by heavy objects.
Noncompliance may cause electric
shock or fire.

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If the product emits a strange sound, burning
smell, or smoke, turn off the power immediately
and unplug the power cord. If the product is
dropped or its exterior is damaged, turn off the
power immediately and unplug the power cord.
Do not subject the product to shock. It may
start a fire. It may damage the product.
Install the product in a well-ventilated area by keeping it
a certain distance from the wall. The product installed in
certain places such as where a lot of fine dust is generated,
where the temperature is too high or too low, where there is
a lot of moisture or water, and at airports or stations that are
used continuously for a long time may suffer serious quality
problems due to the influence of the surrounding
environment. An increase in internal temperature
may start a fire. Be sure to contact the place of purchase
before installing the product.
Install the product in a fixed place preventing
it from tipping over. When moving the
product, turn off the power and disconnect all
connected cables, including the power cord.
It may damage the product.
Never independently disassemble,
repair, or modify the product as the
warranty will become invalid.
When repair is necessary, contact the
original place of purchase.
Do not let any foreign substances
enter the product. Do not place heavy
objects, liquids, or metals on the
product. This could cause damage to
the product or a fire.
If there is a problem with the
product, please contact the original
place of purchase or through
BIXOLON website’s product repair
page (www.bixolon.com).

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Manual Introduction
This manual provides basic information on printers and provides ways to install, use, and
check them. In order to protect the safety of users and prevent property damage, be fully
familiar with this manual before using the product. Please use it.
Manual Symbol Introduction
Precaution
& Warning
It describes death, physical injuries, serious financial
losses, and damage to data etc. that can be caused to the
user.
Note
It provides additional information on the function and
performance of the product.
Product Symbol Introduction
DC (Direct current)
Error, Warning, Caution
Paper Empty
Paper Feeding
Stand-By
USB
Ethernet

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Printer Introduction
The SRP-QE300 is a Economic 3-inch (80mm) thermal receipt printer, Designed for
compact size required industry due to its high space utilization. Its ideal for a range of
printing application where space and budgets are an issue.
The main features of the printer are as follows
1. THERMAL RECEIPT PRINTER
2. Low-noise thermal transfer method printing
3. Maximum 200mm/s printing speed
4. 128 x 125 x 125(W X L X H)
5. On Board USB & Ethernet
6. Equipped with data buffer (receives print data even while printing)
7. Can print a range of barcodes
8. Range of printing density and selectable speed
(Controlled with virtual memory switch management)

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Table of Contents
Copyright........................................................................................................................... 2
WARNING & CAUTION...................................................................................................... 6
Manual Introduction........................................................................................................ 8
Printer Introduction......................................................................................................... 9
1. Preparation ................................................................................................................. 11
2. Product Part Names ................................................................................................... 12
2-1 Printer Part Names......................................................................................................... 12
2-2 Interface Part Names ..................................................................................................... 13
2-2-1 USB Interface...................................................................................................... 13
2-2-2 Ethernet Interface.............................................................................................. 14
2-2-3 Drawer Kick-out Port.......................................................................................... 15
3. Installation & Usage................................................................................................... 16
3-1 Printer Installation Placings .......................................................................................... 16
3-2 Power Connection .......................................................................................................... 17
3-3 Inserting and changing the paper roll ......................................................................... 19
3-4 Using Controller.............................................................................................................. 22
4. Printer Setting Change .............................................................................................. 23
5. Self-Test ....................................................................................................................... 24
6. Hexadecimal Dumping............................................................................................... 27
7. Maintenance ............................................................................................................... 28
7-1 Paper Jam......................................................................................................................... 28
7-2 Cleaning Printer.............................................................................................................. 29
8. Specifications .............................................................................................................. 30
8-1 Printer Specifications...................................................................................................... 30
8-2 Recommended Papers................................................................................................... 31

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1. Preparation
• If there is any part missing, please contact the place of purchase.
• The actual part may look different from the image.
SRP-QE300/302
Standard Components
AC/DC Adapter
Power Cord
Roll Paper
Installation Guide
Optional Components
USB A-B Cable

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2. Product Part Names
2-1 Printer Part Names
Controller
Cover Open Lever
Manual Cutter
Printer Cover

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2-2 Interface Part Names
• Connect the printer to the host computer using the right interface cable that complies
with the specifications of the interface.
2-2-1 USB Interface
Pin No.
Signal Name
Designation (Color)
Function
Shell
Shield
Drain Cable
Frame Ground
1
VBUS
RED
Host Power
2
D-
WHITE
Data Line (D-)
3
D+
GREEN
Data Line (D+)
4
GND
BLACK
Signal Ground
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
USB Port

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2-2-2 Ethernet Interface
Pin No.
Signal Name
Designation (Color)
Function
1
TD+
WHITE ORANGE
Transmit +
2
TD-
ORANGE
Transmit -
3
TCT
WHITE GREEN
Receive +
4
NC
BLUE
-
5
NC
WHITE BLUE
-
6
RCT
GREEN
Receive -
7
RD+
WHITE BROWN
-
8
RD-
BROWN
-
Connect or disconnect the communication cable while the printer
power is off. If power is on, your data may be lost.
- This port is exclusively for Ethernet communications.
Other products are incompatible.
- Refer to the utility and network connection manual for
Interface connection information. The network connection manual is
on the BIXOLON website (www.bixolon.com) We're offering it.
Ethernet Port

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2-2-3 Drawer Kick-out Port
Connect the Drawer Kick-out connection cable to the drawer kick-out connector on the
rear side of the printer.
s
Pin No.
Signal Name
Direction
1
Frame Ground
-
2
Drawer Kick-out Drive Signal 1
Output
3
Drawer Open/Close Signal
Input
4
+24V
-
5
Drawer Kick-out Drive Signal 2
Output
6
Signal Ground
-
- Use a cash drawer that meets the printer specifications.
Using a cash drawer that is inappropriate to the specs or using
it as a power supply for a separate device may result in damage to
the product
- Do not connect a telephone line to the drawer kick-out port.
Otherwise, the telephone line and the computer may be damaged.
- Do not allow a foreign object such as a conductor to touch the
drawer kick-out port. This may result in damage to
the product.
- Make sure to use a cash drawer with an internal coil resistance of
24 Ω or higher. (The maximum current is 1A.)
- The open signal time for the cash drawer should not exceed 0.8
seconds. After opening the cash drawer, make sure to idle for at
least 3.2 seconds (at least 4 times that of the open signal time)
before operating it.
Drawer kick-out port

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3. Installation & Usage
3-1 Printer Installation Placings
- Allow sufficient space around the printer for proper ventilation.
- Do not place objects close to the back or bottom of the printer, which may hinder
the air circulation.
- Install the printer on a flat and level surface.
- Avoid humid environment.
- Install in a place that does not exceed the protocol standard of the wireless
communication or the specified maximum distance.
- For stable wireless communication, install in a place where there is no physical
obstacle (wall, object, etc.).

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3-2 Turn on the Power
1) After turning the printer off, connect the AC/DC adapter jack to the printer’s power port.
2) When connecting the adapter jack, ensure that it is inserted in the correct direction.
Power Port
AC/DC Adapter

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3) Connect the power cord to the AC/DC adapter and plug it into the power outlet on the
wall.
4) Press the “ON” switch to turn on the printer.
- Be sure to turn off the printer and connect or disconnect the cable.
- Only use a power supply provided by BIXOLON. BIXOLON shall
bear no responsibility for damage caused by using a third-party
power supply.
- Check the power supply’s label to check its electronic specs.
- When removing the power supply, make sure you have a firm
grasp of the plug terminal of the power jack and the printer
and pull horizontally.
- When connecting or disconnecting power, make sure to remove
the power supply from the power outlet before removing.
- Pay attention to the direction in which you insert the power cord.
- Do not connect a voltage out of the specifications of the power
supply. It can cause damage to the product or a fire.

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3-3 Inserting and changing the paper roll
Use paper roll that complies with the specifications
If you use a paper roll including paper core attached to paper, the paper
may not be properly recognized as paper Empty due to not proper
releasing of paper.
- When opening or closing the cover, be careful not to pinch your
fingers.
- Do not open the print head levers while the printer is printing.
the printer may be damaged.
- Change the paper When the printer is not receiving data,
or data may be lost.
- while the printer is operating, the printer head gets very hot,
so, turn off the power and let it cool down completely.
the hot printer head can cause serious burns.
1) Open the printer cover by pulling the Open Cover lever forward.
- When you change the paper, remove the used paper roll.
- This printer should be used in Front Exit orientation. We don't
guarantee any of issue by Vertical Exit orientation.

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2) Remove the empty paper roll and replace with a new one as shown in the image.
3) Check the orientation of the roll paper when inserting it into the printer.