Black Box Wizard IP Plus ServSwitchTM User manual

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BLACK BOX BLACK BOX
724-746-5500
® ® ®
ServSwitch™Wizard IP Plus
USER GUIDE

®
NETWORK SERVICES
®
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [email protected]
CUSTOMER
SUPPORT
INFORMATION
NOVEMBER 2006
ACR2005A

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Contents
Introduction
Wizard IP Plus features - front and rear.....................................4
What’s in the box.........................................................................5
What you may additionally need ...............................................5
Installation
Mounting .....................................................................................6
Connections .................................................................................7
Host computer links: Keyboard and mouse ..........................7
Host computer links: Video ....................................................8
Host computer links: Audio....................................................9
Host computer links: Virtual Media.......................................9
Local console connections: Keyboard and mouse...............10
Local console connections: Video ........................................11
Local console connections: Audio........................................12
IP network port.....................................................................12
Modem/ISDN port .................................................................13
Power supply connection .....................................................13
Power control port ...............................................................14
Configuration
Initial configuration ..................................................................15
Part 1 – Local configuration .................................................15
Encryption settings...........................................................17
Hot plugging and mouse restoration .............................18
Resetting the configuration ...........................................19
Part 2 – Remote configuration.............................................20
Networking issues......................................................................21
Positioning Wizard IP Plus in the network..........................21
Placing Wizard IP Plus behind a router or firewall ........21
Placing Wizard IP Plus alongside the firewall ................23
Power switching configuration ................................................24
The KVMADMIN utility..............................................................25
Performing a flash upgrade......................................................26
Operation
Connecting to the Wizard IP Plus.............................................27
Local connection ...................................................................27
Remote connections .............................................................28
Remote connection by VNC viewer.................................29
Remote connection by Web browser..............................29
Using the viewer window ....................................................30
The menu bar ...................................................................30
When using the viewer window .....................................30
Mouse pointers.................................................................31
Configure..........................................................................31
Auto calibrate ............................................................32
Re-synchronise mouse ................................................32
Access mode - shared/private .........................................32
Power control ...................................................................32
Controls.............................................................................33
Connecting via dial up (modem or ISDN) link ................37
Downloading VNC viewer from the Wizard IP Plus .......37
Contents - page 2

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If you need to enter a port number................................37
Viewer encryption settings..............................................38
Supported web browsers.................................................38
Further information
Getting assistance......................................................................39
Troubleshooting ........................................................................39
Appendix 1 - Local configuration menus.................................40
Unit configuration ................................................................41
Network configuration.........................................................42
Modem configuration ..........................................................43
Reset configuration ..............................................................44
Clear IP access control...........................................................45
Appendix 2 - VNC viewer connection options.........................46
Colour/Encoding ...................................................................46
Inputs.....................................................................................47
Scaling ...................................................................................48
Misc........................................................................................48
Identities................................................................................49
Load / Save ............................................................................49
Appendix 3 - VNC viewer window options..............................50
Appendix 4 - Browser viewer options ......................................51
Encoding and colour level....................................................51
Inputs.....................................................................................51
Security ..................................................................................51
Misc........................................................................................51
Appendix 5 - Remote configuration menus.............................52
User accounts ........................................................................53
Unit configuration ................................................................54
Advanced unit configuration ..........................................55
Time & date configuration ...................................................56
Network configuration.........................................................57
Setting IP access control...................................................58
Serial port configuration......................................................59
Host configuration................................................................60
Hotkey sequences and Port Direct.......................................61
Logging and status ...............................................................62
Appendix 6 – Addresses, masks and ports ...............................63
IP addresses ...........................................................................63
Net masks ..............................................................................63
Net masks - the binary explanation ................................64
Calculating the mask for IP access control......................65
Ports.......................................................................................66
Security issues with ports.................................................66
Appendix 7 – Cable and connector specifications...................67
Wizard IP Plus to power switch cable .................................67
Power switch to power switch daisy chain cable................67
Appendix 8 – Hotkey sequence codes......................................68
Permissible key presses .........................................................68
Creating macro sequences ...................................................68
Appendix 9 – Supported video modes .....................................69
Safety information ....................................................................70
End user licence agreement......................................................71
Radio Frequency Energy............................................................72
FCC requirements for telephone-line equipment ...................73
Certification notice for equipment used in Canada................73
Normas Oficiales Mexicanas Instrucciones de seguridad ........74
Index
HT

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KVM switch
OR
IP network/
Internet
Power switch
Modem or ISDN
Modem or ISDN
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Introduction
Thank you for choosing the Wizard IP Plus
from Black Box. This intelligent product
delivers straightforward setup, secure
operation and the ability to fully control one
or more computers from almost anywhere.
Remote control via a network connection is
nothing new and software-only solutions to
facilitate this are commonplace. However,
they all present two major drawbacks: a)
Special software must be used on all of the
computers involved, especially the host, and
b) if that host ceases to operate, the remote
user is powerless to intervene.
Wizard IP Plus is different and requires only
the remote system(s) to run a small utility.
The host system can run its usual operating
system completely unchanged and needs
only to be connected (via its keyboard, video
and mouse ports) to the compact Wizard IP
Plus box.
It is this external connection to the Wizard IP
Plus that keeps the remote user in control.
Even in the midst of a system crash, the
remote user can still view the host’s condition
as if sitting next to it. Additionally, when the
power switch option is employed, a host
system can be remotely rebooted, no matter
how badly it has locked-up.
Digital audio is supported across the IP links,
as are digital and analogue video signals.
The Virtual Media feature allows remote
administrators to easily transfer upgrade
files to any host computer.
Wizard IP Plus really starts to excel when it
is hooked to a suitable KVMA switch. Then
its robust, secure and adaptable operation
is available across up to 128 separate host
systems.
Main KVM connection
IP network/Internet
The IP port allows direct connection to
an Ethernet-based local network and
from there onto the wider Internet.
Alternatively, the robust Wizard IP
Plus security system will allow direct
connection to the outside world.
Virtual Media feature
Allows an authorised remote user to
transfer files and folders to a host
computer, such that they appear as
though presented locally on removable
media (as would a memory stick, CD-
ROM or floppy). Via the IP/modem link,
the remote user can then control the
host and make use of the transferred
files and folders. An indispensible
feature when remotely upgrading or
patching distant host systems.
One host or many
On its own, the Wizard IP Plus
provides remote access to one host
computer. However, when linked to
a suitable KVMA switch, the remote
user(s) can easily control up to 128
separate host computer.
Optional power control
Wizard IP Plus provides
the opportunity to attach
one or more power
switches. These control
the supply to the host
system(s) and allow the
remote user to hard reset
any host computer that
has suffered a failure.
Audio over IP
Full stereo audio is
supported both locally
and remotely via the
IP/modem links.
Dual formats for flexibility
The Wizard IP Plus supports both DVI
digital and analog video types. It also
accepts PS/2 or USB-style keyboard and
mouse connections.
Local user console
The console port allows control of the
system(s) by a keyboard, video monitor
and mouse connected directly to the
Wizard IP Plus.
Modem/ISDN port
This port offers a
connection option that
can be used alongside,
or instead of, the IP
network link. It also
offers a backup route
should the network fail.
Four simultaneous remote users
Wizard IP Plus can support four
remote users at any one time. All of
these may be connected via the IP
network port or one may be linked
via the modem/ISDN channel.

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Wizard IP Plus features - front and rear
Considering its capabilities, the Wizard IP Plus is supplied within a remarkably
compact casing. Measuring just 198mm x 120mm x 43mm, it occupies just half
of a single (1U) rack space and provides most of its connectors at the rear face.
The smart front face features the IP network port and the operation indicators.
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.
MODEM
POWER CONTROL
A B 1 2
5V 2A
1
ON
2
2A CFG KVMA CONSOLE COMPUTER / KVMA SWITCH
INDOOR
USE ONLY
K / M DVI DVIVGA VGA K / M V M
Power control port
Optionally use this port
to control one or more
power switches. These
allow the remote user to
take full control of the
host system(s).
KVMA console
Devices connected here allow you to
perform the initial configuration of
the Wizard IP Plus. Additionally, you
can use these to locally control the
connected computer(s).
Keyboards and mice can be either
USB or PS/2, the video monitor
can be DVI digital or analog (via a
converter plug) plus stereo speakers.
Computer/KVMA Switch
Link these connectors to the keyboard
and mouse (USB or PS/2), DVI digital
or analog video and speaker ports of
the device to be remotely controlled,
either a single computer or a KVM
switch. The USB port on the right is
used by the Virtual Media feature to
allow remote file transfer, and can be
connected to a standard USB port.
Modem port
Optionally use this
port to attach either
a standard modem or
an ISDN adapter. This
feature provides an
alternative, direct-dial,
remote link into the
Wizard IP Plus.
Dual power inputs
Connect one or
two power adapters
here. When two
units are connected,
load is shared
between them.
Configuration
switches
Used for flash
upgrades and
total reset
functions. They
are not required
under normal
circumstances.
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IP network port
This intelligent Ethernet
port can automatically
sense whether it is
attached to a 10Mb or
100Mb network.
Indicators
These six indicators clearly show the key aspects of operation:
• LOC Keyboard or mouse data are being received from the local console.
• REM Keyboard or mouse data are being received from a remote viewer.
• VNC Indicates that a remote viewer is connected and active.
• 100 Indicates the Ethernet network speed (10/100Mbs).
• LNK Network link and activity indication.
• PWR Power indicator.

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What you may additionally need
Slave power switches for connection
to Wizard IP Plus or master power
switch (part number: Contact Black Box
technical support)
Master power switch for connection
to Wizard IP Plus or standalone
Ethernet operation (part number:
Contact Black Box technical support)
PS/2 to AT-style keyboard converter
(part number: FA212)
Single unit rack brackets
Includes four screws
(part number: Contact Black
Box technical support)
Double unit rack brackets
Includes twelve screws
Part number: RMK2004-2
What’s in the box
Wizard IP Plus
Power supply
and country-
specific power
lead
Four Self-adhesive
rubber feet
CD-ROM
KVM cable set
(EHN408)
DVI-I to
analogue VGA
adapter
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Cables and connectors
You will also need cables to connect the
Wizard IP Plus to your equipment. The
Wizard IP Plus’s connectors are wired in
a standard manner and so you can use
standard style cables throughout. The
cabling required will depend on your
target system which may have USB, PS/2
or Sun keyboard and mouse connections
as well as DVI or VGA style video
connections. To connect a VGA analogue
style system you will need a DVI-I to VGA
analogue cable or a DVI-I to analogue
adapter.
For analogue VGA style connections:
• KVM cable (EHN408)
• DVI-I to analogue VGA adapter (VSA11)
For digital DVI style connections:
• USB cables - 2m long, one or two may be required
• DVI video cable - 2m long
For connection to older style 8-pin Sun systems:
• Sun style KVM cable
• DVI-I to analogue VGA adapter
Other cables:
• Power switch cables
• Audio cable, stereo audio jack to stereo audio jack
(note that the Wizard IP Plus doesn’t support the PS/2 to 9-pin serial adapter)
Sun style KVM cable

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Installation
Mounting
Wizard IP Plus offers three main mounting methods:
• Supplied four self-adhesive rubber feet
• Optional single unit rack brackets
• Optional double unit rack brackets
Connections
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Single unit rack brackets
These two brackets (plus four screws), extend the
size of the Wizard IP Plus so that it fills the
full width of a 1U rack slot.
MVM
OWER CONTROL
H
5V 2A
A
MODEM
K/M
INDOOR
USEONL
Y
B12
CFG
12
ON
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Double unit rack brackets
This kit comprises four brackets (plus twelve
screws) and allows two Wizard IP Plus
units to be connected side by side
and fitted into a 1U rack slot.
HT

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Connections
Installation of the Wizard IP Plus involves a number of basic connections to some or all
of the following items:
• Host computer links: (Keyboard and mouse ) (Video) (Audio) (Virtual Media)
• Local console connections: (Keyboard and mouse) (Video) (Audio)
• IP network port
• Modem/ISDN port
• Power input(s)
• Power control port
Host computer links: Keyboard and mouse
The Wizard IP Plus supports both PS/2-style and USB-style keyboard/mouse connections.
To make a keyboard and mouse links
1 Wherever possible, ensure that power is disconnected from the Wizard IP Plus and
the host computer (or KVMA switch) to be connected.
(Note: If it is not possible to switch off devices prior to connection, then a ‘Hot plug’
procedure is available – see the Hot plugging and mouse restoration section for
more details).
2 As appropriate, connect the PS/2 or USB link cables to the COMPUTER / KVMA
SWITCH section of the Wizard IP Plus rear panel:
• PS/2 links Connect the keyboard and/or mouse PS/2 style link cables to the
ports marked and within the COMPUTER / KVMA SWITCH section of
the rear panel.
• USB link Connect a USB link cable that has a type B plug (more square than
rectangular) to the port marked K / M within the COMPUTER / KVMA SWITCH
section of the rear panel.
IMPORTANT: There is no internal conversion between PS/2 keyboard and mouse
connections and USB. Hence, if you use a PS/2 style connection to the computer
/ KVMA switch, you must also use a PS/2 style keyboard and mouse on the local
console. Similarly, if you use a USB style connection to the computer / KVMA switch,
you must also use a USB style keyboard and mouse on the local console. You may
use the USB Virtual Media link with any combination of other devices. You must not
mix USB and PS/2 style keyboards and mice on the same device.
3 Connect the plugs at the other end of the used cable set(s) to the corresponding
sockets on the host computer or KVMA switch.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
PS/2 style keyboard and mouse links
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
USB style keyboard/mouse link
Single host computer or many?
The Wizard IP Plus can either connect directly to a single host
computer or to range of hosts via one or more KVMA switches.

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5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Host computer links: Video
The Wizard IP Plus uses DVI/I video ports that support both digital and analogue
video monitor connections. The Wizard IP Plus automatically converts between
the two connection styles to ensure independence between the locally
connected video monitor (at the KVMA CONSOLE port), the remote user’s video
monitor and the graphics capabilities of the host computer(s).
To make a video link
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus and the host computer (or KVMA switch) to be connected.
2 As appropriate, connect either a digital or analogue video link cable to the
DVI/I socket on the Wizard IP Plus rear panel:
• Digital Connect a digital video link cable to the port labelled DVI VGA
within the COMPUTER / KVMA SWITCH section of the rear panel.
• Analogue Connect a converter module to the port labelled DVI VGA
within the COMPUTER / KVMA SWITCH section of the rear panel.
Connect an analogue video link cable to the converter module. In both
cases, ensure that the securing screws are used to maintain reliable links.
3 Connect the plugs at the other end of the used cable set to the corresponding
video output socket of the host computer or KVMA switch.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Digital video link
Analogue video link

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Host computer links: Audio
The Wizard IP Plus supports and distributes the stereo sound originated by the
host computer to the local console port, and also to the remotely connected
users.
To make an audio link
1 Connect an audio link cable to the port labelled within the COMPUTER /
KVMA SWITCH section of the rear panel.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
2 Connect the plug at the other end of the audio link cable to the speaker / line
out socket of the host computer or KVMA switch.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Host computer links: Virtual Media
The Wizard IP Plus provides an ingenious feature that allows authorised remote
users to transfer files and folders to a host computer, such that they appear as
though presented locally on removable media. In order to use the Virtual Media
feature, the VM port at the rear of the Wizard IP Plus must be connected to a
standard USB port of a host computer or a switched USB channel of a suitable
KVMA switch.
For details about how to use this feature, see Virtual Media.
To make an Virtual Media link
1 Connect a USB link cable that has a type B plug (more square than
rectangular) to the port marked VM within the COMPUTER / KVMA SWITCH
section of the rear panel.
2 Connect the plug at the other end of the USB link cable to a vacant USB
socket on the host computer or KVMA switch.
Note: If this connection is being made via a KVMA switch, ensure that the
USB port used on the switch is a non-interpreted or switched port, sometimes
labelled as ‘Devices’.
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.

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Local console connections: Keyboard and mouse
The Wizard IP Plus supports both PS/2-style and USB-style keyboard and mouse
connections.
To connect a local keyboard and mouse
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus. Position a suitable keyboard and mouse in the vicinity of the Wizard IP
Plus such that their cables will easily reach.
2 Connect the PS/2 or USB style keyboard and mouse to the KVMA CONSOLE
section of the Wizard IP Plus rear panel:
• PS/2 style Connect PS/2 style keyboard and mouse cables to the ports
marked and within the KVMA CONSOLE section of the rear
panel.
• USB link Connect USB style keyboard and mouse cables to the ports
marked K / M within the KVMA CONSOLE section of the rear panel.
IMPORTANT: There is no internal conversion between PS/2 keyboard and
mouse connections and USB. Hence, if you use a PS/2 style keyboard and
mouse at the local console, you must also use PS/2 style links from the
Wizard IP Plus to the computer / KVMA switch. Similarly, if you use a USB
style keyboard and mouse at the local console, you must also use a USB style
link from the Wizard IP Plus to the computer / KVMA switch. You may use
the USB Virtual Media link with any combination of other devices. You must
not mix USB and PS/2 style keyboards and mice on the same device.
Local console. Why?
A locally connected keyboard, video monitor and mouse are
required during the initial configuration of the Wizard IP Plus.
However, these are also useful during normal use to allow quick
local control of any connected host computers.
5V 2A
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MODEM
DVI
DVIVGA
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DVI
DVIVGA
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COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
PS/2 style keyboard and mouse connections USB style keyboard and mouse connections

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Local console connections: Video
The Wizard IP Plus uses DVI/I video ports that support both digital and analogue
video monitor connections. The Wizard IP Plus automatically converts between
the two connection styles to ensure independence between the locally
connected video monitor, the remote user’s video monitor and the graphics
capabilities of the host computer(s).
To connnect a local video monitor
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus.
2 As appropriate, position a suitable digital or analogue video monitor to the
DVI/I socket on the rear panel of the Wizard IP Plus unit:
• Digital Connect the digital video monitor cable to the port labelled DVI
VGA within the KVMA CONSOLE section of the rear panel.
• Analogue Connect a converter module to the port labelled DVI
VGA within the KVMA CONSOLE section of the rear panel. Connect
the analogue video monitor cable to the converter module. In both
cases, ensure that the securing screws are used to maintain reliable
connections.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
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B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Digital video linkAnalogue video link

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Local console connections: Audio
The Wizard IP Plus supports and distributes the stereo sound originated by the
host computer to the local console port, and also to the remotely connected
users.
To connect local speakers
1 Position a speakers in the vicinity of the Wizard IP Plus such that their cables
will easily reach.
5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
IP network port
The Wizard IP Plus provides an autosensing Ethernet IP port that can operate at
10 or 100Mbps, according to the network speed. The Wizard IP Plus is designed
to reside quite easily at any part of your network:
• It can be placed within the local network, behind any firewall/router
connections to the Internet, or
• It can be placed externally to the local network, on a separate sub-network
or with an open Internet connection.
Wherever in the network the Wizard IP Plus is situated, you will need to
determine certain configuration issues such as address allocation and/or firewall
adjustment to allow correct operation. Please refer to Networking issues within
the Configuration chapter for more details.
IMPORTANT: When the Wizard IP Plus is accessible from the public Internet or dial
up connection, you must ensure that sufficient security measures are employed.
To connect the IP network port
1 Depending upon where in the network the Wizard IP Plus is being
connected, run a category 5e or 6 cable from the appropriate hub or router
to the Wizard IP Plus.
2 Connect the plug of the category 5e or 6 cable into the IP port on the front
panel of the Wizard IP Plus.
2 Connect the main speaker cable to the port labelled within the KVMA
CONSOLE section of the rear panel.
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LOC REM VNC 100 LNK PWR
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3 Configure the network settings as appropriate to the position of the Wizard
IP Plus within the network - see Networking issues for details.
Note: A firmware upgrade is required to enable digital audio via
VNC links. Check with Black Box for availability.

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5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Modem/ISDN port
The Wizard IP Plus provides a serial port specifically for you to connect either a
modem or ISDN terminal adapter. This can be used as a primary, secondary or
backup access port for remote systems, as best suits your overall configuration.
IMPORTANT: When the Wizard IP Plus is accessible from the public Internet or dial
up connection, you must ensure that sufficient security measures are employed.
To connect a modem or ISDN port
1 Wherever possible, ensure that power is disconnected from the Wizard IP
Plus and the modem or ISDN adapter.
2 Connect a suitable serial modem (non-crossover) cable to the serial port on
the modem/ISDN adapter.
3 Connect the other end of the serial cable to the port labelled MODEM at the
rear of the Wizard IP Plus.
Note: The default serial port speed is 115200 and a standard Hayes-compatible
auto-answer string is sent during startup. The default startup string is
‘ATZHS0=1’. Both the serial port speed and startup string settings can easily be
altered during the local or remote configuration - see Initial configuration for
more details. The other serial settings are fixed at: No parity, 8 bit word and 1
stop bit.
Power supply connection
The Wizard IP Plus is supplied with a single power supply and an appropriate
country-specific IEC power lead. However, it has two power input sockets to
allow a second power supply to connected as a fail-safe. The Wizard IP Plus can
operate easily from a single power input. However, when two power supplies
are connected, the power load is shared between them. There is no on/off
switch so operation begins as soon as a power supply is connected.
To connect the power supply
1 Connect the low voltage output lead from the power supply unit to either
power socket on the rear panel of the Wizard IP Plus.
2 If required, connect the low voltage output lead from a second suitable
power supply to the other power socket on the rear panel of the Wizard IP
Plus.
3 Connect the IEC connector of the supplied country-specific power lead to
the socket of the power supply. Repeat for the second power supply, if used.
4 Connect the power lead(s) to a nearby main supply socket.
Note: The correct operation of one or both connected power supplies are
confirmed during power-up by the A and B indicators on the front panel as
power is applied.
5V 2A
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MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
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CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON

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5V 2A
A
MODEM
DVI
DVIVGA
VGAK/ M
K/M VM
POWER CONTROL
INDOOR
USEONL
Y
B12
CFG
COMPUTER / KVMA SWITCH
KVMA CONSOLE
12
ON
Power control port
The Wizard IP Plus provides a serial port for connection to one or more optional
power control units. This allows you to control the mains power being supplied
to the connected host(s) so that an authorised remote user can, if necessary,
perform a complete cold reboot on a failed host system.
The control connector of the first power switch is connected, via serial cable,
to the rear panel of the Wizard IP Plus. Any additional power switches are then
connected via a ‘daisy-chain’ arrangement to the first power switch. Each power
switch box is then given a unique address and access to each power port (8
ports on each power switch box) is gained using a combination of the switch
box address and the port number.
To connect and address the switch boxes
Note: The Wizard IP Plus can be powered on during this procedure, however,
the switch boxes should be switched off.
1 Mount up to four switch boxes in positions where they are close to the
computers that they will control and not too distant from the Wizard IP Plus
(preferably within 2.5 metres).
2 Use a serial cable with an RJ9 and a 9-pin D-type connector (see Appendix
7for specification). Connect the RJ9 plug to the socket marked ‘IN’ on
the first switch box. Connect the other end to the socket marked ‘POWER
CONTROL’ on the Wizard IP Plus.
8
IN
IN
IN
IN
OUT
OUT
OUT
8
8
8
7
7
7
7
6
6
6
6
5
5
5
5
4
4
4
4
3
3
3
3
2
2
2
2
1
1
1
1
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Power to computer
Box 2, port 6 - address: 26
Box 1
Box 2
Box 3
Box 4
Power
switch
boxes
‘Daisy-chain’
control
connections
The power ports are connected to the power inputs of each computer and the
power switch box(es) are then connected to a mains power supply.
IMPORTANT: Power switching devices have a maximum current rating. It is
essential to ensure that the total current drawn by the equipment connected
to the power switching device does not exceed the current rating of the power
switching device. You must also ensure that the current drawn from any mains
socket does not exceed the current rating of the mains socket.
Setting up, configuring and using power switching requires three main steps:
• Connect and address the switch boxes 
• Configure the power strings
• Operate remote power switching
3 For each of the remaining switch boxes (if used), use a serial cable with RJ9
connectors at both ends (see Appendix 7 for specification). Connect one
end to the socket marked ‘OUT’ of the previous box and the other end to
the socket marked ‘IN’ of the next box.
4 Set the addressing switches on each switch
box using the two micro switches marked
‘Slct’ on the front panel. The box connected
directly to the Wizard IP Plus is Box 1 and
so on, down the daisy-chain line to Box 4 at
the end.
5 Connect IEC to IEC power leads between
each port and the power input socket
of each computer that requires power
switching. Carefully note to which power
ports, on which boxes, each computer is connected. If server systems have
multiple power inputs, then each input must be connected via separate
ports, which can be on the same, or different boxes.
6 Connect each box to a suitable mains power input.
Now proceed to the configuration stage covered in the Power switching
configuration section within the Configuration chapter.
Box Switch 1 Switch 2
1Off Off
2On Off
3Off On
4On On
Off = switch upwards
On = switch downwards
Switch 1 is on the left side

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Configuration
Initial configuration
The initial configuration occurs as two distinct parts:
Part 1 – Local configuration
This part of the configuration takes place using the locally
connected keyboard and video monitor. It allows you to set up
key basic details, network essentials, modem/ISDN parameters
and security key creation.
Wizard IP Plus Unit Config
Hot Keys Ctrl+Alt
Screensaver
Time
Encryption
Video Source
Date
10 mins
21
Prefer Off
Analogue
15
27
Apr
31
2004
Next
: :
Unit Name
UK
Admin Passwd
Firmware 1.0
Keybd Layout
Hardware Rev 1
Screen 1 of 5
Wizard IP Plus Network Config
Net Mask 255.255.255.0
192.168.42.154
No
Gateway
VNC Port
HTTP Port
5900
80
Next
IP Address
00:0F:58:00:00:04
Use DHCP
MAC Address
Screen 2 of 5
Wizard IP Plus Modem Config
ATZS0=1
192.168.3.2
192.168.3.1
115200
Initialize Port
Restore Defaults
Next
Init String
Baud Rate
Client IP
Server IP
Screen 3 of 5
Wizard IP Plus Secure Keys
Random data is required to
generate encryption keys
for secure VNC access
Please move the mouse or
press keys until the bar
becomes full
Screen 4 of 5
{ {
> > >
Unit config screen
Allows you to determine a mixture
of basic and fundamental setup
details such as the keyboard layout,
admin password, time and date.
Network config screen
Requires you to configure the
various key aspects of the IP
network port addressing.
Modem config screen
Allows you to optionally alter the
current settings for the serial port that
is used to connect a modem or ISDN
terminal adapter. The IP addresses are
used to emulate a two-port network
connection and are suitable for most
situations.
Secure keys screen
This screen uses your mouse
movements or keyboard inputs
to create random data. This
unpredictable information is then
combined with several other
factors to develop the basis of the
encryption keys that are used to
establish secure remote links.
Part 2 – Remote configuration
This part of the configuration takes place using a remote connection
(network or dial-up modem/ISDN). It allows fine tuning of the part 1
configuration items plus the creation of multiple user accounts and
host details. Go to Part 2 - Remote configuration.
Part 1 – Local configuration
When you switch on the Wizard IP Plus unit for the first time it will
take you (using the locally connected keyboard and video monitor)
through a set up sequence consisting of four main screens:
Controlling the local configuration menus
The local menus use only the keyboard. Use the
keyboard arrow keys to move the green highlight
indicator to the required position. Then, either type the
required information or use the left and right arrows to
change multiple choice items, as appropriate.
Problems?
The Wizard IP Plus asks for an unknown admin password
The Wizard IP Plus does not display the configuration sequence continued
>
HT

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To perform the initial local configuration
3 If necessary, edit the Modem config screen.
Wizard IP Plus Unit Config
Hot Keys Ctrl+Alt
Screensaver
Time
Encryption
Video Source
Date
10 mins
21
Prefer Off
Analogue
15
27
Apr
31
2004
Next
: :
Unit Name
UK
Admin Passwd
Firmware 1.0
Keybd Layout
Hardware Rev 1
Screen 1 of 5
Admin password
Enter a password of at least
six characters that has a mix
of letters and numerals. The
background colour provides
an indication of password
suitability and is initially red
to indicate that the password
is not sufficient. When a
password with reasonable
strength has been entered it
changes to blue.
Time and Date
Set these correctly as all entries
in the activity log are time
stamped using them.
Encryption
Arrange this setting according
to your security requirements.
See Encryption settings for
a description of the issues and
the settings.
When all items are correct, select the Next option to display the next screen.
Wizard IP Plus Network Config
Net Mask 255.255.255.0
192.168.42.154
No
Gateway
VNC Port
HTTP Port
5900
80
Next
IP Address
00:0F:58:00:00:04
Use DHCP
MAC Address
Screen 2 of 5
Use DHCP/IP Address/Net
Mask/Gateway
You need to either set the
DHCP option to ‘Yes’ or
manually enter a valid IP
address, Net mask and
Gateway. See Networking
issues for more details.
VNC and HTTP ports
These should remain set to
5900 and 80, respectively,
unless they clash with an
existing setup within the
network. See Networking
issues for more details.
When all items are correct, select the Next option to display the next screen.
2 Edit the Network config screen. The key elements here are:
When all items are correct, select the Next option to display the next screen.
With every mouse move and keypress, the single dash will move across the
screen (unless the same key is pressed repeatedly). Periodically, a new star
character will be added to the bar as the random data are accepted as part
of the new encryption key. When the bar is full, the final encryption keys
for your Wizard IP Plus will be created – this process takes roughly 30 to 40
seconds.
continued
Wizard IP Plus Modem Config
ATZS0=1
192.168.3.2
192.168.3.1
115200
Initialize Port
Restore Defaults
Next
Init String
Baud Rate
Client IP
Server IP
Screen 3 of 5
The default items here are
perfectly adequate for the
majority of modem and ISDN
terminal adapter installations.
The Server IP and Client IP
addresses are used to form
an isolated two-device PPP
network connection via the
dial up link. Their settings are
not related to any other ‘real’
network settings within the
Wizard IP Plus.
4 Move the mouse and enter changing key sequences within this screen.
Wizard IP Plus Secure Keys
Random data is required to
generate encryption keys
for secure VNC access
Please move the mouse or
press keys until the bar
becomes full
Screen 4 of 5
{ {
1 Edit the Unit config screen. The key elements here are:

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Once the username and password have been accepted, the screen should
now show the host computer screen (or, if none is connected, a blank image).
6 To view the options menu: Press . More about hotkeys.
(if the standard hotkeys were altered, use the new hotkeys plus C)
5 Once the secure keys have been calculated the Wizard IP Plus will restart and
present a standard logon screen.
Wizard IP Plus Logon
Username: <
Password:
ServSwitch Wizard IP Plus Control
Shared
Server 1
Access Mode
Host
Restore Mouse Functions
Return To Host
Configuration
Logoff
At this stage the username will
be ‘admin’ and the password
will be whatever you entered
in the first setup screen.
Logoff
Select to close your current
session and display the
screensaver.
Restore mouse functions
Select to revive a mouse
that has ceased to function
correctly. See Hot plugging
and mouse restoration for
details.
Configuration
Select to gain access to the
Unit, Network and Modem
configuration screens. Within
here you can also reset the
Wizard IP Plus to its initial
state.
Access mode
Allows you to choose between
Shared mode (where all other
logged on users can see your
operations) and Private mode
(where the screens of all other
users are blanked).
Host
Indicates the currently selected
host computer and allows you
to select others. This item will
be blank unless host details
have been set within the
remote configuration.
Return to host
Quits the menu and returns to
the host screen.
Encryption settings
The Wizard IP Plus offers a great deal of flexibility in its configuration and this
extends equally to its encryption settings. Due to the variety of situations in
which it might be used and the range of viewer applications that need to view
it, a number of settings are available that might not make perfect sense at first
glance. However, these settings should allow you to configure the Wizard IP Plus
and the viewers to operate as required.
Factors to consider when setting these options might be:
• Do all of the connections and operations require encryption?
• Will some users be using older VNC viewer versions?
Wizard IP Plus encryption settings
The Wizard IP Plus configuration page offers three encryption settings:
• Always on - This setting will force all viewers to use encryption. Note:
This setting will preclude any VNC viewer versions that do not support
encryption.
• Prefer off - This setting does not enforce encryption unless a viewer
specifically requests it. If a viewer has its ‘Let server choose’ setting, then an
un-encrypted link will be set up.
• Prefer on - This setting generally enforces encryption unless an earlier
viewer version is unable to support it, in which case the link will be un-
encrypted. If a viewer has its ‘Let server choose’ setting, then the link will be
encrypted.
Viewer encryption settings
The web browser viewers and VNC viewers (of level 4.0b5S or higher) offer four
encryption settings:
• Always on - This setting will ensure that the link is encrypted, regardless of
the Wizard IP Plus encryption setting.
• Let server choose - This setting will follow the configuration of the Wizard
IP Plus. If the Wizard IP Plus has ‘Always on’ or ‘Prefer on’ set, then the link
will be encrypted. If the ‘Prefer off’ setting is selected at the Wizard IP Plus,
then the link will not be encrypted.
• Prefer off - This setting will configure an un-encrypted link if the Wizard IP
Plus will allow it, otherwise it will be encrypted.
• Prefer on - If the Wizard IP Plus allows it, this setting will configure an
encrypted link, otherwise it will be un-encrypted.

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Hot plugging and mouse restoration
It is strongly recommended that you switch off a host computer before
attempting to connect it to the Wizard IP Plus. However, if this is not
possible then you need to ‘hot plug’ the computer while it is still running.
There is not normally a danger of damage to the computer, however, when
mouse communications are interrupted, often they fail to re-initialise when
reconnected. The Wizard IP Plus provides a feature to reinstate mouse
communications once the necessary connections have been made.
There are two main types of data formats used by current PC mice, these are
the older ‘PS/2’ format and the more recent ‘IntelliMouse®’ format introduced
by Microsoft. These use slightly different data arrangements and it is important
to know which type was being used before you hot-plugged the computer to
the Wizard IP Plus. The previous setting depends both on the type of mouse and
the type of driver, as various combinations of PS/2 and IntelliMouse are possible.
Using the incorrect restore function may produce unpredictable results and
require the computer to be re-booted.
Which restore setting do I use?
The general rule is that unless both the mouse and the driver are both
IntelliMouse compatible then you need to restore the mouse as ‘PS/2’. An
IntelliMouse can operate in either mode, whereas a PS/2 mouse cannot.
Recognising an IntelliMouse-style mouse
The IntelliMouse format was introduced to support, among other features, the
scroll wheel function. If the mouse has a scroll wheel, then it is likely to support
the IntelliMouse format. If it is a Microsoft-branded mouse, then it will usually
state that it is an IntelliMouse on its underside label.
Recognising an IntelliMouse driver
Before hot plugging to the Wizard IP Plus (or afterwards using only keyboard
control), access the Windows Control Panel of the computer and select either
the Mouse option (on Windows NT, 2000 and XP) or the System option (on
Windows 95, 98, ME). Look for the name of the driver, which will usually
include the words PS/2 or IntelliMouse.
To restore mouse operation when hot plugging:
1 Using a KVM cable set, carefully make the keyboard, monitor and mouse
connections between the host computer and the ports collectively labelled
COMPUTER / KVMA SWITCH on the Wizard IP Plus.
2 Using a keyboard and monitor directly connected to the Wizard IP Plus,
log on and then press to view the options menu. More about
hotkeys
3 Select the ‘Restore mouse functions’ option to display:
4 Select one of the following options:
• Restore Standard Mouse – if PS/2 mode is required, or
• Restore IntelliMouse – if IntelliMouse mode is required.
5 Select the ‘Return to host’ option.
6 Move the mouse a short distance and check for appropriate on-screen
cursor movement. If the mouse cursor darts erratically around the screen,
then cease moving the mouse. This is an indication that the chosen restore
function is incorrect. Try again using the other restore function.
Note: The restore functions predict the likely mouse resolution settings but
may not restore the exact speed or sensitivity settings that were originally
set.
Wizard IP Plus Restore Mouse
Back
Restore IntelliMouse
Restore PS/2 Mouse

 
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19
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Resetting the configuration
The Wizard IP Plus asks for an unknown admin password
This may occur if the Wizard IP Plus has been previously configured. If the
existing admin password cannot be discovered, then your only recourse is to
perform a factory reset.
To invoke a configuration reset by switch
1 Remove power from the Wizard IP Plus unit.
2 At the rear of the Wizard IP Plus, adjacent to the power input socket, click
mini switch 1 to its ON (down) position.
3 Re-apply power to the Wizard IP Plus. On the locally connected monitor you
should see a Maintenance menu:
Wizard IP Plus Maintenance
Reset Configuration
return to normal operation.
Configure Network
Put option switch 1 up to
To upgrade unit, visit:
http://192.168.42.154
Wizard IP Plus Reset Config
DO YOU WISH TO CONTINUE?
CancelRESET
WARNING: Continuing will cause
your existing configuration to
be erased.
The unit will then reset and
require re-configuring before
it can be used.
4 Select the ‘Reset configuration’ option.
A warning screen will be displayed. Select the RESET option and press .
5 Remove power, return the mini switch 1 to its OFF position and then re-
apply power. The locally connected monitor should display the first screen of
the initial configuration sequence.
The Wizard IP Plus does not display the configuration sequence
If the Wizard IP Plus has been previously configured it may not automatically
display the first of the setup screens. In this case you have two options, either:
• Access the Unit, Network and Serial configuration screens separately, or
• Reset the configuration:
To invoke a configuration reset by main menu
1 Using the locally connected keyboard and screen, log on as the admin user.
2 Select the ‘Configuration’ option.
Wizard IP Plus Configuration
Reset Configuration
Back
Modem Configuration
Network Configuration
Unit Configuration
3 Highlight the ‘Reset configuration’ option and press .
A warning screen will be displayed, select the RESET option and press .
Wizard IP Plus Reset Config
DO YOU WISH TO CONTINUE?
CancelRESET
WARNING: Continuing will cause
your existing configuration to
be erased.
The unit will then reset and
require re-configuring before
it can be used.
4 The Wizard IP Plus will reset and then display the first of the four initial
configuration screens.