Blackbe;rry Torch 9860 User manual

BlackBerry Torch 9860
Smartphone
Help
Version: 7.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0608043406-001

Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 18
Tips: Top 10........................................................................................................................................................................................................ 21
Personalize: Top 10............................................................................................................................................................................................ 29
Troubleshooting: Top 10.................................................................................................................................................................................... 32
Tips and shortcuts.............................................................................................................................................................................................. 36
Tips: Doing things quickly................................................................................................................................................................................... 36
Tips: Extending battery life................................................................................................................................................................................. 37
Tips: Finding apps............................................................................................................................................................................................... 38
Tips: Freeing and conserving storage space....................................................................................................................................................... 38
Tips: Updating your software............................................................................................................................................................................. 39
Tips: Keeping your information safe.................................................................................................................................................................. 40
Tips: Managing indicators.................................................................................................................................................................................. 40
Phone shortcuts................................................................................................................................................................................................. 41
Typing shortcuts for the touch screen keyboard................................................................................................................................................ 42
Media shortcuts................................................................................................................................................................................................. 43
Troubleshooting: Shortcuts................................................................................................................................................................................ 43
Phone................................................................................................................................................................................................................. 44
How to: Phone.................................................................................................................................................................................................... 44
Tips: Phone......................................................................................................................................................................................................... 60
Personalize: Phone............................................................................................................................................................................................. 60
Troubleshooting: Phone..................................................................................................................................................................................... 63
Voice commands................................................................................................................................................................................................ 66
How to: Voice commands................................................................................................................................................................................... 66
Troubleshooting: Voice commands.................................................................................................................................................................... 68
Messages............................................................................................................................................................................................................ 69
Email................................................................................................................................................................................................................... 69
Text messages.................................................................................................................................................................................................... 94
PIN messages...................................................................................................................................................................................................... 106
Attachments....................................................................................................................................................................................................... 115
Security options for messages............................................................................................................................................................................ 118
Files and attachments........................................................................................................................................................................................ 132
How to: Files....................................................................................................................................................................................................... 132
Troubleshooting: Files........................................................................................................................................................................................ 137

Media................................................................................................................................................................................................................. 139
Music.................................................................................................................................................................................................................. 139
Podcasts............................................................................................................................................................................................................. 149
Videos................................................................................................................................................................................................................. 158
Video camera..................................................................................................................................................................................................... 167
Camera............................................................................................................................................................................................................... 174
Pictures............................................................................................................................................................................................................... 183
Voice notes......................................................................................................................................................................................................... 193
Ring tones, sounds, and alerts............................................................................................................................................................................ 201
How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 201
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 204
Browser.............................................................................................................................................................................................................. 205
How to: Browser................................................................................................................................................................................................. 205
Tips: Browser...................................................................................................................................................................................................... 216
Personalize: Browser.......................................................................................................................................................................................... 216
Troubleshooting: Browser.................................................................................................................................................................................. 216
Calendar............................................................................................................................................................................................................. 218
Getting started: Calendar................................................................................................................................................................................... 218
How to: Calendar................................................................................................................................................................................................ 219
Tips: Calendar..................................................................................................................................................................................................... 226
Personalize: Calendar......................................................................................................................................................................................... 226
Troubleshooting: Calendar................................................................................................................................................................................. 227
Contacts.............................................................................................................................................................................................................. 229
Getting started: Contacts................................................................................................................................................................................... 229
How to: Contacts................................................................................................................................................................................................ 230
Personalize: Contacts......................................................................................................................................................................................... 238
Troubleshooting: Contacts................................................................................................................................................................................. 239
Clock................................................................................................................................................................................................................... 240
Getting started: Clock......................................................................................................................................................................................... 240
How to: Clock..................................................................................................................................................................................................... 241
Personalize: Clock............................................................................................................................................................................................... 244
Troubleshooting: Clock....................................................................................................................................................................................... 244
Tasks and memos............................................................................................................................................................................................... 246
Create a task or memo....................................................................................................................................................................................... 246
Send a task or memo.......................................................................................................................................................................................... 246

Change or delete a task or memo...................................................................................................................................................................... 246
Change the status of a task................................................................................................................................................................................ 246
Hide completed tasks......................................................................................................................................................................................... 247
Show tasks in the calendar................................................................................................................................................................................. 247
Synchronizing tasks and memos......................................................................................................................................................................... 247
About categories................................................................................................................................................................................................ 249
Categorize a contact, task, or memo.................................................................................................................................................................. 249
Create a category for contacts, tasks, or memos............................................................................................................................................... 249
Turn off the prompt that appears before you delete items............................................................................................................................... 250
Typing................................................................................................................................................................................................................. 251
How to: Typing................................................................................................................................................................................................... 251
Tips: Typing......................................................................................................................................................................................................... 257
Personalize: Typing............................................................................................................................................................................................. 258
Troubleshooting: Typing..................................................................................................................................................................................... 261
Keyboard............................................................................................................................................................................................................ 262
How to: Keyboard............................................................................................................................................................................................... 262
Troubleshooting: Keyboard................................................................................................................................................................................ 263
Language............................................................................................................................................................................................................ 264
How to: Language............................................................................................................................................................................................... 264
Troubleshooting: Language................................................................................................................................................................................ 265
Screen display..................................................................................................................................................................................................... 266
How to: Screen display....................................................................................................................................................................................... 266
Personalize: Screen display................................................................................................................................................................................ 269
Troubleshooting: Display.................................................................................................................................................................................... 271
GPS technology................................................................................................................................................................................................... 272
Getting started: GPS technology........................................................................................................................................................................ 272
How to: GPS technology..................................................................................................................................................................................... 272
Troubleshooting: GPS technology...................................................................................................................................................................... 274
Compass............................................................................................................................................................................................................. 275
Getting started: Compass................................................................................................................................................................................... 275
How to: Compass................................................................................................................................................................................................ 275
Personalize: Compass......................................................................................................................................................................................... 276
Maps................................................................................................................................................................................................................... 277
How to: Maps..................................................................................................................................................................................................... 277
Troubleshooting: Maps...................................................................................................................................................................................... 281

Applications........................................................................................................................................................................................................ 283
Getting started: Applications............................................................................................................................................................................. 283
How to: Applications.......................................................................................................................................................................................... 284
Tips: Applications............................................................................................................................................................................................... 286
Troubleshooting: Applications........................................................................................................................................................................... 288
BlackBerry Device Software............................................................................................................................................................................... 293
How to: BlackBerry Device Software.................................................................................................................................................................. 293
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 296
Manage Connections.......................................................................................................................................................................................... 297
Mobile network.................................................................................................................................................................................................. 297
Wi-Fi technology................................................................................................................................................................................................ 304
Bluetooth technology......................................................................................................................................................................................... 316
Getting started: Bluetooth technology.............................................................................................................................................................. 316
How to: Bluetooth technology........................................................................................................................................................................... 317
Troubleshooting: Bluetooth technology............................................................................................................................................................ 324
Power and battery.............................................................................................................................................................................................. 326
Getting started: Power and battery................................................................................................................................................................... 326
How to: Power and battery................................................................................................................................................................................ 326
Memory and media cards................................................................................................................................................................................... 329
How to: Memory and media cards..................................................................................................................................................................... 329
Tips: Memory and media cards.......................................................................................................................................................................... 332
Troubleshooting: Memory and media cards...................................................................................................................................................... 333
Search................................................................................................................................................................................................................. 334
How to: Search................................................................................................................................................................................................... 334
Tips: Search........................................................................................................................................................................................................ 337
Troubleshooting: Search.................................................................................................................................................................................... 338
SIM card.............................................................................................................................................................................................................. 339
Getting started: SIM card................................................................................................................................................................................... 339
How to: SIM card................................................................................................................................................................................................ 339
Security............................................................................................................................................................................................................... 342
Getting started: Security.................................................................................................................................................................................... 342
How to: Security................................................................................................................................................................................................. 344
Tips: Security...................................................................................................................................................................................................... 375
Troubleshooting: Security.................................................................................................................................................................................. 375

Service books and diagnostic reports................................................................................................................................................................. 377
Accept, delete, or restore a service book........................................................................................................................................................... 377
Run a diagnostic report...................................................................................................................................................................................... 377
View, submit, or delete a diagnostic report....................................................................................................................................................... 377
Set a default recipient for diagnostic reports..................................................................................................................................................... 378
I can't run or submit a diagnostic report............................................................................................................................................................ 378
Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 378
Synchronization.................................................................................................................................................................................................. 379
How to: Synchronization.................................................................................................................................................................................... 379
Troubleshooting: Synchronization..................................................................................................................................................................... 382
Accessibility options........................................................................................................................................................................................... 384
Getting started: Accessibility.............................................................................................................................................................................. 384
How to: Accessibility.......................................................................................................................................................................................... 384
Calculator........................................................................................................................................................................................................... 389
Use the calculator............................................................................................................................................................................................... 389
Convert a measurement..................................................................................................................................................................................... 389
Glossary.............................................................................................................................................................................................................. 390
Legal notice........................................................................................................................................................................................................ 395

Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
About the BlackBerry ID
A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID,
you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you
downloaded when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a
BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.
Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of
time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login
information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you
update your BlackBerry® Device Software on your smartphone.
Related information
Create a BlackBerry ID, 284
Change your BlackBerry ID information, 285
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry®
smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social
networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Front keys
Key Name Actions
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
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Key Name Actions
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® smartphone.
Top keys
Key Name Actions
Side keys
Key Name Actions
Volume/Mute • Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or bottom
key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
Convenience key • Open the camera.
• Take a picture.
• You can also customize this key.
Keyboard
Key Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Backspace/Delete Delete the previous character or a selected item.
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Key Name Actions
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED
The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses.
Flashing LED color Description
Green You're in a wireless coverage area. You can turn on or turn off
this notification.
Blue Your smartphone is connected to a Bluetooth® enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone.
Related information
Turn off Bluetooth connection notification, 323
Turn on flashing LED notification for wireless coverage, 268
Icons
Application icons
You can access your applications by clicking the icons on the Home screen and in folders on the Home screen. The initial view
of the Home screen displays icons for only some of the available applications. To view more application icons on the Home
screen, click All.
Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might not
be available. You might be able to download some applications from the BlackBerry App World™ storefront.
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To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the BlackBerry®
Enterprise Server.
Options
Power and lock
Password Lock Power Off
Messages
Messages Saved Messages
Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
BlackBerry® Messenger
Windows Live™ Messenger for BlackBerry®
smartphones
AOL® Instant Messenger™ Service for BlackBerry®
smartphones
Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones
Applications
Browser Manage Connections
Maps Help
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Password Keeper Voice Dialing
Applications folder
Some applications might appear in this folder,
including applications that you download.
Media
Media folder Videos
Pictures Music
Ring Tones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
Personal organizer
Contacts Calendar
Tasks MemoPad
Clock Calculator
Files
Documents To Go® Files
Social networking and mobile purchasing
BlackBerry App World™ Social Feeds
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Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones
BlackBerry Device Software update
Wireless update for BlackBerry® Device Software
is available
Wireless update for BlackBerry Device Software is
being downloaded
Wireless update for BlackBerry Device Software
is ready to be installed
Wireless update for BlackBerry Device Software is
stopped
Sounds and alerts
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
BrickBreaker
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the Home screen.
Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry App World™
storefront
Sending data New item in the Social Feeds application
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Receiving data System is busy
New BlackBerry® Messenger item
To clear this icon, open each chat that has this
icon.
New BlackBerry Messenger group item
Roaming Unopened message count
Alarm is set Missed call count
Calendar reminder count Bluetooth® technology is turned on
Wi-Fi® is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.
Unopened message New BlackBerry Messenger item
To clear this indicator, open each chat that has this
indicator.
Opened message BlackBerry Messenger chat is open
Draft message New BlackBerry Messenger group item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
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Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the Home screen and in the Phone application.
Missed call Received call
Placed call Voice mail message
Calendar icons
These icons appear at the bottom of the screen when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
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Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video
Your Home screen
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 271
Add a shortcut to your Home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
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3. Click Add.
Show or hide a Home screen panel
1. On the Home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear
beside the Hide Icon field.
Related information
My display changed, 271
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 271
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
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3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model Features such as GPS, the camera and video camera, and
network connection options are dependent on your
smartphone model. To find feature specifications for your
smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
A wireless service plan might affect which apps you can
download and how you can download them.
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
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If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your
smartphone and if you can add or update an app. To view the
IT policies that have been set by your administrator, on the
Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. You might have the option to download
apps from a webpage or an application. For more information,
contact your wireless service provider.
Wireless network The wireless network that your smartphone is connected to
might affect the availability of some features. Depending on
your wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks don't support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Region Depending on your region, you might have the option to add
or update apps using the BlackBerry App World™ storefront.
You might also be able to download apps from a web page or
an application. The availability of certain apps varies by region.
Related information
BlackBerry Device Software, 293
Check what wireless networks your smartphone connects to, 298
Find more information, 17
Find more information
•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on
the Home screen or in an application menu.
•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
•Your wireless service provider website: Find information about your wireless network or wireless service plan.
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•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC
(HG nr.88/2003).
How to: Top 10
BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
•Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts
(for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.
•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Change options for your personal email account, 85
About downloading apps with BlackBerry App World
With BlackBerry App World, you can search for and download games, themes, social networking apps, personal productivity
apps, and much more. Using an existing PayPal® account, you can buy and download apps over the wireless network to your
smartphone.
If you don't already have BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com.
For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry
App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from
your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app
over the wireless network. For more information, contact your wireless service provider.
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