Blackbe;rry Curve 9380 User manual

BlackBerry Curve 9380
Smartphone
User Guide
Version: 7.0

SWD-1735726-0613115640-032

Contents
Quick Help.......................................................................................................................................................................................................... 6
Getting started: Your smartphone..................................................................................................................................................................... 6
How to: Top 10................................................................................................................................................................................................... 20
Tips: Top 10........................................................................................................................................................................................................ 23
Personalise: Top 10............................................................................................................................................................................................ 30
Troubleshooting: Top 10.................................................................................................................................................................................... 33
Tips and shortcuts.............................................................................................................................................................................................. 38
Tips: Doing things quickly................................................................................................................................................................................... 38
Tips: Extending battery life................................................................................................................................................................................. 39
Tips: Finding apps............................................................................................................................................................................................... 40
Tips: Freeing space for your music, pictures, videos and files............................................................................................................................ 40
Tips: Updating your software............................................................................................................................................................................. 41
Tips: Keeping your information safe.................................................................................................................................................................. 42
Tips: Managing indicators.................................................................................................................................................................................. 42
Phone shortcuts................................................................................................................................................................................................. 43
Typing shortcuts for the touch screen keyboard................................................................................................................................................ 44
Media shortcuts................................................................................................................................................................................................. 45
Troubleshooting: Shortcuts................................................................................................................................................................................ 45
Phone................................................................................................................................................................................................................. 46
How to: Phone.................................................................................................................................................................................................... 46
Troubleshooting: Phone..................................................................................................................................................................................... 61
Voice commands................................................................................................................................................................................................ 64
How to: Voice commands................................................................................................................................................................................... 64
Troubleshooting: Voice commands.................................................................................................................................................................... 66
Messages............................................................................................................................................................................................................ 67
How to: Messages.............................................................................................................................................................................................. 67
Email................................................................................................................................................................................................................... 72
Text messages.................................................................................................................................................................................................... 89
PIN messages...................................................................................................................................................................................................... 97
Attachments....................................................................................................................................................................................................... 100
Security options for messages............................................................................................................................................................................ 103
Files and attachments........................................................................................................................................................................................ 118
How to: Files....................................................................................................................................................................................................... 118
Troubleshooting: Files........................................................................................................................................................................................ 124

Media................................................................................................................................................................................................................. 125
How to: Media.................................................................................................................................................................................................... 125
Music.................................................................................................................................................................................................................. 130
Videos................................................................................................................................................................................................................. 133
Video camera..................................................................................................................................................................................................... 135
Camera............................................................................................................................................................................................................... 138
Pictures............................................................................................................................................................................................................... 143
Voice notes......................................................................................................................................................................................................... 147
Ringtones, sounds and alerts............................................................................................................................................................................. 150
How to: Ringtones, sounds and alerts................................................................................................................................................................ 150
Troubleshooting: Ringtones, sounds and alerts................................................................................................................................................. 153
Browser.............................................................................................................................................................................................................. 154
How to: Browser................................................................................................................................................................................................. 154
Troubleshooting: Browser.................................................................................................................................................................................. 165
Calendar............................................................................................................................................................................................................. 167
How to: Calendar................................................................................................................................................................................................ 167
Troubleshooting: Calendar................................................................................................................................................................................. 175
Contacts.............................................................................................................................................................................................................. 177
How to: Contacts................................................................................................................................................................................................ 177
Troubleshooting: Contacts................................................................................................................................................................................. 184
Clock................................................................................................................................................................................................................... 185
How to: Clock..................................................................................................................................................................................................... 185
Troubleshooting: Clock....................................................................................................................................................................................... 188
Tasks and memos............................................................................................................................................................................................... 189
Create a task or memo....................................................................................................................................................................................... 189
Send a task or memo.......................................................................................................................................................................................... 189
Change or delete a task or memo...................................................................................................................................................................... 189
Change the status of a task................................................................................................................................................................................ 189
Hide completed tasks......................................................................................................................................................................................... 190
Show tasks in the calendar................................................................................................................................................................................. 190
Synchronising tasks and memos......................................................................................................................................................................... 190
About categories................................................................................................................................................................................................ 192
Categorise a contact, task or memo................................................................................................................................................................... 192
Create a category for contacts, tasks or memos................................................................................................................................................ 192
Turn off the prompt that appears before you delete items............................................................................................................................... 193

Typing................................................................................................................................................................................................................. 194
How to: Typing................................................................................................................................................................................................... 194
Troubleshooting: Typing..................................................................................................................................................................................... 201
Keyboard............................................................................................................................................................................................................ 202
How to: Keyboard............................................................................................................................................................................................... 202
Troubleshooting: Keyboard................................................................................................................................................................................ 204
Language............................................................................................................................................................................................................ 205
How to: Language............................................................................................................................................................................................... 205
Troubleshooting: Language................................................................................................................................................................................ 206
Screen display..................................................................................................................................................................................................... 207
How to: Screen display....................................................................................................................................................................................... 207
Troubleshooting: Screen display........................................................................................................................................................................ 210
GPS technology................................................................................................................................................................................................... 212
How to: GPS technology..................................................................................................................................................................................... 212
Troubleshooting: GPS technology...................................................................................................................................................................... 213
Compass............................................................................................................................................................................................................. 214
How to: Compass................................................................................................................................................................................................ 214
Troubleshooting: Compass................................................................................................................................................................................. 215
Maps................................................................................................................................................................................................................... 216
How to: Maps..................................................................................................................................................................................................... 216
Troubleshooting: Maps...................................................................................................................................................................................... 220
BlackBerry Device Software............................................................................................................................................................................... 227
How to: BlackBerry Device Software.................................................................................................................................................................. 227
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 230
Manage Connections.......................................................................................................................................................................................... 231
Mobile network.................................................................................................................................................................................................. 231
Wi-Fi technology................................................................................................................................................................................................ 237
Bluetooth technology......................................................................................................................................................................................... 246
How to: Bluetooth technology........................................................................................................................................................................... 246
Troubleshooting: Bluetooth technology............................................................................................................................................................ 252
NFC technology.................................................................................................................................................................................................. 255
How to: NFC technology..................................................................................................................................................................................... 255
Troubleshooting: NFC technology...................................................................................................................................................................... 258

Smart accessories............................................................................................................................................................................................... 259
About the Smart Accessories application........................................................................................................................................................... 259
Set up a new dock.............................................................................................................................................................................................. 259
Change a dock profile......................................................................................................................................................................................... 259
Delete a saved dock profile................................................................................................................................................................................ 260
Power and battery.............................................................................................................................................................................................. 261
How to: Power and battery................................................................................................................................................................................ 261
Storage space and media cards.......................................................................................................................................................................... 263
How to: Storage space and media cards............................................................................................................................................................ 263
Tips: Storage space and media cards................................................................................................................................................................. 266
Troubleshooting: Storage space and media cards............................................................................................................................................. 267
Search................................................................................................................................................................................................................. 268
How to: Search................................................................................................................................................................................................... 268
Troubleshooting: Search.................................................................................................................................................................................... 271
SIM card.............................................................................................................................................................................................................. 272
How to: SIM card................................................................................................................................................................................................ 272
Security............................................................................................................................................................................................................... 275
How to: Security................................................................................................................................................................................................. 275
Troubleshooting: Security.................................................................................................................................................................................. 306
Service books and diagnostic reports................................................................................................................................................................. 308
Accept, delete or restore a service book............................................................................................................................................................ 308
Run a diagnostic report...................................................................................................................................................................................... 308
View, submit or delete a diagnostic report........................................................................................................................................................ 308
Set a default recipient for diagnostic reports..................................................................................................................................................... 309
I can't run or submit a diagnostic report............................................................................................................................................................ 309
Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 309
Synchronisation.................................................................................................................................................................................................. 310
How to: Synchronisation.................................................................................................................................................................................... 310
Troubleshooting: Synchronisation..................................................................................................................................................................... 312
Accessibility options........................................................................................................................................................................................... 314
How to: Accessibility.......................................................................................................................................................................................... 314
Calculator........................................................................................................................................................................................................... 318
Use the calculator............................................................................................................................................................................................... 318

Convert a measurement..................................................................................................................................................................................... 318
Glossary.............................................................................................................................................................................................................. 319
Legal notice........................................................................................................................................................................................................ 324

Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services.
After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos and more on your
BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 268.
Home screen customisation
Customise the home screen even more by hiding panels you don't use regularly and hiding icons in specific panels or all panels.
For more information, see Show or hide a Home screen panel, 16 and Show, hide or find an application icon, 17.
User Guide Quick Help
6

Compass application
Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with
location-based applications (such as the Maps application) to find directions by using co-ordinates. For more information, see
Compass, 214.
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment
terminals, smart access points and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag,
you can see information such as web addresses, coupons, graphics, media files and event details. For more information, see
NFC technology, 255.
Touch-free call answering
You don't need to use your hands to answer calls when you use a Bluetooth® enabled headset or a wired headset! Now you
can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer
calls with a headset, 59.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 101.
Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth
technology, 248.
Video enhancements
You can now play back video in HD (720 x 1280) format.
You can now record and play back videos in full screen size in either landscape or portrait view.
Picture enhancements
When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken.
You can now view pictures in a slide show using transitions such a sliding, zooming and panning. For more information, see
Change your slide show options, 144.
About the BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you
can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry
ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded
when you switch smartphones.
When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a
BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.
Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of
time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login
information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone or if you update
your BlackBerry Device Software on your smartphone.
User Guide Quick Help
7

Related information
Create a BlackBerry ID, 221
Change your BlackBerry ID information, 221
Visit the Set-up application
The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry smartphone
and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking
accounts. The Set-up application should appear automatically the first time that you turn on your smartphone.
1. If the Set-up application does not appear automatically, on the Home screen or in a folder, click the Set-up icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad • Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
Menu • Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape • Return to the previous screen.
• Close the menu.
Send • Make a call.
• Answer a call.
End/Power • End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock or unlock the screen.
User Guide Quick Help
8

Keys on the right side of your smartphone
Volume/Mute • Press the middle key to mute a call or mute the volume.
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or bottom
key to zoom in or out.
Right convenience key • If supported, press to open the camera. To take a picture, press the
convenience key again.
• You can also customise this key.
Keyboard
Shift Capitalise letters.
Alt Type a symbol or number.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colours to indicate different statuses.
Flashing LED colour Description
Green You're in a wireless coverage area. You can turn on or turn off
this notification.
Blue Your smartphone is connected to a Bluetooth® enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set to
notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is accessing
data on the smart card.
User Guide Quick Help
9

Flashing LED colour Description
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED changes
to a solid green colour when the battery is fully charged.
Related information
Turn off Bluetooth connection notification, 251
Turn on flashing LED notification for wireless coverage, 209
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of
the home screen displays icons for only some of the available applications. To view more application icons on the home screen,
click All.
Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might not be
available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup Enterprise Activation
Activate a work email account using the BlackBerry
Enterprise Server.
Options
Power and lock
Password Lock Power Off
Messages
Messages Saved Messages
User Guide Quick Help
10

Added email address Added work email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
BBM
Windows Live Messenger for BlackBerry
smartphones
AOL Instant Messenger Service for BlackBerry
smartphones
Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones
Applications
Browser Manage Connections
Maps Help
Password Keeper Voice Dialling
Applications folder
Some applications might appear in this folder,
including applications that you download.
Media
Media folder Videos
Pictures Music
Ringtones Voice Notes
Camera Video Camera
Voice Notes Recorder Podcasts
User Guide Quick Help
11

Personal organiser
Contacts Calendar
Tasks MemoPad
Clock Calculator
Files
Documents To Go Files
Social networking and mobile purchasing
BlackBerry App World Social Feeds
Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is ready to be installed.
A software update for the BlackBerry Device
Software is stopped.
Sounds and alerts
Normal profile Phone Calls Only profile
Loud profile Custom profile
Medium profile Silent profile
Vibrate Only profile All Alerts Off profile
Games
User Guide Quick Help
12

Games folder
Some applications might appear in this folder,
including applications that you download.
BrickBreaker
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry App World
storefront
Sending data New item in the Social Feeds application
Receiving data System is busy
New BBM item
To clear this icon, open each chat that has this
icon.
New BBM Groups item
Roaming Unread message count
Alarm is set Missed call count
Calendar reminder count Bluetooth® technology is turned on
Wi-Fi technology is turned on NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message New BBM item
User Guide Quick Help
13

To clear this indicator, open each chat that has this
indicator.
Read message BBM chat is open
Draft message New BBM Groups item
Filed message New RSS item
Message with an attachment Message is being sent
Message is high priority Message has not been sent
Text message with an attachment Message has been sent
Text message Message has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock) Multi-tap mode
NUM lock (number lock) Current input language
Alt mode
Phone icons
These icons appear at the top of the Home screen and in the Phone application.
User Guide Quick Help
14

Missed call Received call
Placed call Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder Recurring appointment
Meeting reminder Exception for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures Geotagging is turned on
Geotagging is turned off Take another picture
Flash is turned on Flash is turned off
Automatic flash mode Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording Pause recording
Send video Rename video
Delete video
User Guide Quick Help
15

Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 210
Add a shortcut to your Home screen or Favourites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,
podcast channels or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2. Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favourites panel, select the Mark as Favourite check box.
3. Click Add.
Show or hide a Home screen panel
1. On the Home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
User Guide Quick Help
16

3. Press the key > Save.
Show, hide or find an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear
beside the Hide Icon field.
Related information
My display changed, 210
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the Home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
Change themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 210
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
User Guide Quick Help
17

2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model Features such as GPS, the camera and video camera and
network connection options are dependent on your
smartphone model. To find feature specifications for your
smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the Phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
A wireless service plan might affect which apps you can
download and how you can download them.
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications and use some browser options.
User Guide Quick Help
18