
11
TROUBLESHOOTING
How to solve simple problems
For symptoms not found in the table below or more severe problems, see
Complete User manual on www.bluewatergroup.com.
Symptom Cause Solution
No water comes from the
purified water faucet. The
system operation indicator
light is o.
Cleone is not connected to
power. Connect Cleone to an electrical
outlet and to the power adapter.
Make sure that the 24V DC
cable from the power adapter is
connected to the electrical power
socket on Cleone.
Cleone is not started. Move the power switch to On
(position “1”).
An internal leak has been sensed.
Cleone has been automatically
stopped.
Contact your Bluewater dealer
to repair the leak and reset the
system.
No water comes from the
purified water faucet. The
system operation indicator
light is on.
Cleone has been installed for the
first time, and the system is not
filled with water.
Wait for the system to be filled
with water.
The water tubes are not
connected, or the connection is
made incorrectly.
Make sure that the connections
are made correctly.
Regular maintenance has not
been done. Prefilters are clogged. Contact your Bluewater dealer to
do maintenance on Cleone.
No water comes from the
purified water faucet. The
system operation indicator
light flashes very quickly.
(0.1 sec ON, 0.1 sec OFF).
The inlet water pressure is too
low, and the pump protection
system has stopped the inlet
water supply.
Cleone will start to operate
as usual when the inlet water
pressure comes back. Flush
Cleone as described in Complete
User Manual.
No water comes from the
purified water faucet. The
system operation indicator
light flashes quickly (0.5
sec ON, 0.5 sec OFF).
Cleone has stopped because the
water quality is low. Contact your Bluewater dealer for
service.
Water comes from the
purified water faucet. The
system operation indicator
light flashes quickly (0.5
sec ON, 0.5 sec OFF).
The water quality has decreased. It is safe to use the purified water.
Contact your Bluewater dealer for
more information.
The system operation
indicator light flashes slowly
(2 sec ON, 2 sec OFF).
The filters must be replaced. See “Regular maintenance” for
information about when to change
the filters. Replace the filters and
reset the filter indicator as described
in Complete User manual.
The flow rate from the
purified water faucet is low. The purified water tank is
empty because of high water
consumption.
Upgrade to a larger tank or a high
capacity membrane.
The air pressure in the purified
water tank is low. Contact your Bluewater dealer to
restore the correct air pressure in
the purified water tank.
Too much continuous noise
during water purification. It is necessary to do maintenance
on the booster pump. Contact your Bluewater dealer.