Bosch Carephone 62 User manual

Carephone 62
CRS-H62M-GB | F.01U.141.162 | V3 | 2012.11
en User Manual

Carephone 62 Table of Contents | en 3
Bosch Security Systems User Manual F.01U.141.162 | V3 | 2012.11
Table of Contents
1 Safety Instructions 5
2Features 6
3 Scope of Delivery 7
4 Product Description 8
4.1 Unit Description 8
4.2 Emergency call button 8
4.3 Cancel / Action button (S button) 9
4.3.1 Action button: Service call 9
4.3.2 Action button: Direct call 9
4.3.3 Action button: Unit status 9
4.4 Daily button 10
4.5 Sign in / sign out button 10
4.6 Device acknowledgments 11
4.6.1 Light signals 11
4.6.2 Local voice announcements from the unit 12
4.6.3 Error messages 13
5 Installation 14
5.1 Installation recommendations 14
5.2 Placing the Carephone 62 14
5.3 Connecting the Carephone 62 15
5.3.1 PSTN or GSM connection 15
5.3.2 IP connection 16
5.3.3 VoIP connection 16
5.3.4 Connection configuration 16
5.4 Deinstallation 16
6 Programming 17
6.1 Programming methods 17
6.2 Programming procedure 18
6.2.1 Opening the unit and access the keyboard 18
6.2.2 Entering keyboard programming 18

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6.2.3 Key functions during keyboard programming 19
6.2.4 Programming steps 19
6.2.5 Special key functions 29
6.3 Test mode 30
7 Additional Devices 31
7.1 Wireless transmitters 31
7.2 Wireless detectors 31
7.3 Wired peripherals 32
7.4 Microphone and loudspeaker connection 33
7.5 microSD memory card 33
7.5.1 Installing the microSD memory card 34
7.5.2 Programming with the microSD memory card 36
8Operation 38
8.1 Emergency Call to a Monitoring Centre 38
8.2 Emergency Call to a Private Phone 38
8.3 Taking Phone Calls 40
8.4 Test instructions 40
9 Maintenance 41
9.1 Cleaning 41
9.2 Battery disposal 41
9.3 Replacing the backup battery 42
A Appendix 46
A.1 Technical specifications 46
A.2 Conformity 48
A.3 Wall mounting 48
A.4 Drilling template 49
A.5 Programming tables 52
Index 55

Carephone 62 Safety Instructions | en 5
Bosch Security Systems User Manual F.01U.141.162 | V3 | 2012.11
1 Safety Instructions
– Do not install the unit near a heating appliance.
– Do not expose the unit to direct sunlight.
– Do not install in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the unit or the power adapter.
– When unplugging the unit from the power outlet, never
pull on the power cord but always grip the power adapter.
– Connect the Carephone 62 only to a professionally
installed 230 V AC/50 Hz power outlet with a 10 A fuse.
– Do not install the Carephone 62 in the proximity of DECT/
GSM telephones, TV sets, large metal objects, microwave
appliances or radio telephones. This will impair the
reception of signals from the wireless transmitter.
– Use only original equipment for cables and power supply.
Any other power adapter could damage the unit.
– Electrolytes or gases may be emitted from the battery
should it leak under exceptional circumstances. If this
happens, deactivate the unit by isolating it from the phone
network and power supply. Battery replacement must be
carried out by trained service personnel only.
Electrostatic Discharge
CAUTION!
Read through the safety instructions carefully before using the
unit for the first time. This is important for connection, use and
safety.
WARNING!
The Carephone 62 contains highly sensitive electronic
components. It should be opened only in an ESD protected
environment with respect to the following precautions.
Discharge yourself from electrostatic loads by touching a
grounded conductive surface before opening the unit.

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2 Features
The Carephone 62 has been designed to ensure maximum
security for persons living in their own homes. It can be used to
send emergency calls to a receiver or a telephone.
The person requiring assistance activates a call by pressing a
button on the Carephone 62 or by using a wireless transmitter.
This action establishes a voice connection between the person
requiring assistance and the call receiver.
The device has two basic operating modes:
1. The Carephone 62 is part of a social alarm system that
consists of a monitoring centre that can be reached at any
time and the Carephone itself. Calls are sent to this
monitoring centre.
2. The unit is operated as a standalone unit, in which case
emergency calls will be sent to private phones.
The Carephone 62 provides connections for an external
microphone and an external loudspeaker, as well as wired input
and output, and a microSD memory card. It can be used with up
to 10 wireless transmitters. A signaling device can also be
connected for individuals with speech/hearing difficulties.
microSD Logo is a trademark of SD-3C, LLC.
CAUTION!
No user serviceable parts inside.
This unit should be tested weekly.

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3 Scope of Delivery
1. Carephone 62 including a rechargeable backup battery
2. Wireless transmitter (battery included), with necklace and
bracelet accessories
3. Power supply unit
4. Phone or network cable, optionally with a country-specific
telephone plug
5. Quick user guide
6. Quick programming guide
7. User manual
Carephone 62
User Manual
Notruf
Emergency call
Appel d'urgence
Alarm oproep
Funknotruf
Pendant alarm
Alarme médaillon
Handzender alarm
Alarm stoppen
Cancel alarm
Stop
Alarm stoppen
Abmelden
Away
Absence
Afmelden
Tagestaste
Daily button
Présence Vie
Activiteitscontrole
Anmelden
Home
Présence
Aanmelden
Carephone 62
en
de
fr
nl
Kurzprogrammieranleitung
Quick Programming Guide
Verkorte Programmering
Guide de paramétrage rapide
13
4
2
5
67
+
1
4
8
7
A
D
R
0
B
F
C
E
P
2
6
3
9
#
3
*
Carephone 62
CRS-H62-PQG
CAUTION!
To reduce risk of fire and electric shock, replace only with
identical components and parts.

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4 Product Description
4.1 Unit Description
1. Red emergency call button
2. Cancel / Action button
3. Sign in / sign out button
4. Daily button
4.2 Emergency call button
If you require help, press the red emergency call button to
initiate a call.
The call will be answered either by a person at the monitoring
centre or a private individual, according to the programmed
telephone number.

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4.3 Cancel / Action button (S button)
Cancel emergency call
If you have pressed the emergency call button by mistake, you
can cancel the call with the Action button during the pre-alarm
time. Press the Action button until the unit announces "stop".
Calls cannot be cancelled after the pre-alarm time.
4.3.1 Action button: Service call
The Action button can also be used as a service button, when
programmed. If you press the button and hold it for at least 2
seconds, the unit dials a call number that has been
programmed for the service call and you hear the
announcement "service call".
4.3.2 Action button: Direct call
The Action button can be used to make a direct call. When the
Action button is pressed, the Carephone 62 makes one single
call to an analog telephone destination. In case of a call sent by
a direct call, the alarm can also be cancelled after the pre-
alarm.
4.3.3 Action button: Unit status
The Action button lights up if there is a malfunction. To check
the unit's status, press the Action button, the status is
announced.
NOTICE!
A direct call is not possible through an IP connection.

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4.4 Daily button
The Carephone 62 has a built-in activity monitor, which ensures
that an emergency call is made automatically if the daily button
is not pressed within a preset period of time. The lamp on the
daily button lights up when it should be pressed.
The activity monitor can also be reset by a transmitter. The daily
button is also used for presence marking by staff :
– press 2 seconds upon arrival.
– press shortly upon departure.
4.5 Sign in / sign out button
Pressing the sign in / sign out button tells the unit whether you
are currently at home or not.
Sign out
When you leave home, press the sign in / sign out button. You
hear the announcement "sign out ". The activity monitor is
temporarily disabled.
Sign in
When you return home, press the sign in / sign out button
again. You hear the announcement "sign in".
NOTICE!
Calls can be made with the emergency call button or a wireless
transmitter at any time, even after a sign out. This signs you in.

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4.6 Device acknowledgments
4.6.1 Light signals
The Carephone 62 has four indicator lamps that display the
status of the unit. The symbols have the following meaning:
Lamp shines bright
Lamp shines dull
Lamp blinks (0.5 s)
Lamp blinks fast (0.5 s)
Lamp flashes (0.1 s)
Status Description or Action Yellow Green Blue Red
Initialization After power on.
Error Error message is
announced once. Press
Action button to repeat.
Standby
normal mode Unit is in standby.
Standby
battery operation
Standby mode with the Action button set as
service button
Pre-alarm Cancel with Action
button.
Connection Establish connection.
Speak Speak (for the hearing
impaired)
Listen Listen (for the hearing
impaired)
Repeated call When a call is repeated.

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4.6.2 Local voice announcements from the unit
When pressing a button
Call activated If the call not
acknowledged, a new
call is sent.
Call back waiting
time
Pressing Action button
acknowledges the alarm
Signed out,
normal mode
The sign in / sign out
button has been
pressed. The activity
monitor is inactive.
Signed out,
battery operation
Signed in,
normal mode Activity monitor is
active. Press the daily
button every day.
Signed in,
battery operation
Active time frame,
normal mode Press the daily button
now.
Active time frame,
battery operation
Pre-alarm activity
monitor
Cancel with the daily
button.
Sign in by staff
Status Description or Action Yellow Green Blue Red
Voice announcement Meaning
"Emergency call" When the emergency call button is pressed.
"Call activated" Connection failed - unit is calling again.
"Stop" When the action button is pressed during the pre-
alarm. The call is cancelled.

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4.6.3 Error messages
The following error messages are announced locally by the
Carephone 62.
When the Carephone 62 is in synthetic speech disabled mode,
the error messages are announced by sound signals only.
"Service call" When the action button is pressed, if it is
programmed as a service button or direct call.
"Emergency call cleared" When a repeated call is acknowledged on the unit.
"Call ended" When a call back is acknowledged on the unit.
"Radio button[x]" When a wireless transmitter is pressed, x being
the number of the transmitter, from 1 to 10.
"Sign in" When the sign in / sign out button is pressed.
"Sign out" When the sign in / sign out button is pressed.
"Activity monitor, press
yellow button please"
Message before the activity monitor expires.
Press the daily button to reset.
"Activity monitor reset" When the daily button is pressed before the end
of the time frame.
"Alarm input" When the external alarm input is activated.
Voice announcement Meaning
Voice
announcement
Synthetic speech
disabled mode
Meaning and Action needed
"Power failure" 1 beep Main power failure.
Check the power connection.
"Line failure" 2 beeps Connection to the telephone network
has been lost. Check the connection.
"Unit battery
empty"
3 beeps Backup battery is empty.
Connect to the main power supply.
Contact the monitoring centre.
"Transmission
failure"
4 beeps Emergency call not sent.
Contact monitoring centre.

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5 Installation
5.1 Installation recommendations
– Place the unit on a flat and non-slippery surface.
– Do not install on soft surfaces as this impairs voice quality.
– Do not cover the microphone (right-hand side of the unit).
– Alarms are not sent if the telephone line or the IP
connection are out of order.
– The Carephone must be connected with the power supply.
– To send an alarm, at least one alarm receiver (a monitoring
centre or a private phone) and the subscriber number
must be programmed.
– The power adaptor of the Carephone 62 must placed at
least 10 cm away.
– When using the Carephone 62 with a GSM gateway, place
them at least 1 m from each other.
– When using wireless speakers next to the Carephone 62,
place them at least 4 m away. Be aware that some
loudspeakers, if they use the same frequency as the
Carephone 62, could influence the radio reception.
– Construction materials affect the range of the transmitter.
For example, concrete walls with steel reinforcements
hamper the radio signal more than a brick wall.
– Location of the Carephone 62 affects the range of the
transmitter. The best place to locate it is a central room.
5.2 Placing the Carephone 62
Placing on a surface
The Carephone 62 is designed for use at home. Many items of
furniture are coated with a variety of paints, varnishes and
plastics. The feet of the Carephone 62 may leave marks on
furniture as a result of chemical processes.
CAUTION!
Before installing and programming the Carephone 62, read the
safety instructions carefully.

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Wall mounting
You can set the Carephone 62 to the wall either using a wall
bracket that can be ordered as an accessory, or you can fix the
unit directly to the wall without a bracket. The wall bracket
stabilizes the Carephone 62 and makes installation easier.
See Section A.3 Wall mounting, page 48.
5.3 Connecting the Carephone 62
5.3.1 PSTN or GSM connection
1. Insert the plug of the telephone cord into the socket (1) on
the Carephone 62. Feed the cords through the cable
channels and through the opening on the back of the unit.
2. Fit the plug of the telephone cord into the socket of your
telephone outlet or GSM gateway.
3. Insert the plug of the main power adapter into the socket
(2) on the Carephone 62.
4. Plug the power adapter into the line power outlet.
All the indicator lamps light up for approx. 2 seconds, this is a
battery test. The unit offers a choice of languages and after
selection enters standby mode (see Section 6.2.4 Programming
steps, page 19). The unit can now be programmed.
CAUTION!
Only connect the unit to a phone outlet that has been correctly
installed by your telephone service provider. The Carephone 62
is designed to be connected to the public telephone network.

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5.3.2 IP connection
Refer to the user manual of the IP module.
5.3.3 VoIP connection
When using a VoIP connection, be aware of the following
limitations: network availability, priority of the emergency call,
power failures.
5.3.4 Connection configuration
To check whether an emergency call can be sent:
1. Make a phone call as you normally would.
2. When the phone call is in progress, press the red button.
If the setup is correct, the phone call will be interrupted.
5.4 Deinstallation
To switch off the Carephone 62 and the backup battery, remove
the power plug from the unit.
NOTICE!
The backup battery will now charge up. The specified standby
time is available when the battery is fully charged, after 16
hours. If the Carephone 62 is stored and disconnected, connect
it to the main power supply at least once every 6 months, to
allow the battery to charge.
NOTICE!
In the event of an emergency, the unit must be able to send out
an emergency call even if a phone call is in progress at the time.
The Carephone 62 must interrupt the phone call.
CAUTION!
With a private branch exchange (PABX) there is no guarantee
that a phone call will be interrupted by the emergency call.
NOTICE!
If you remove the power plug from your power outlet, the unit
announces "power failure". The unit will switch to battery
operation.

Carephone 62 Programming | en 17
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6 Programming
Before you program the Carephone 62 you must be familiar
with all of the unit's functions. Programming is specifically
intended for trained users.
6.1 Programming methods
The Carephone 62 can be programmed in different ways:
Local programming with the keyboard
Use the integrated keyboard to program the unit.
Programming with a microSD memory card
See Section 7.5 microSD memory card, page 33.
Remote programming from a monitoring centre
Connect the Carephone 62 to the monitoring centre by pressing
the emergency call button. The monitoring centre can now
download parameters to your Carephone 62.
NOTICE!
Correct programming of the Carephone 62 is important for the
full function of the unit.
NOTICE!
Check with your monitoring centre the remote programming
possibilities.

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6.2 Programming procedure
6.2.1 Opening the unit and access the keyboard
To access the keyboard, open the unit by lifting the top cover.
6.2.2 Entering keyboard programming
1. On the keyboard, press Pat least one second. The unit
announces "Setup" and the version.
2. Enter the Personal Identification Number (PIN). The PIN
factory setting is 246810. If the PIN is entered correctly,
the unit announces "Selection".
3. On the keyboard, enter the programming step you wish to
change. The steps can be carried out in any order.
4. Enter the new setting as required.
5. Press Cto confirm your entries. The Carephone 62
automatically goes to the next programming step or
substep.
6. To leave the programming mode, press **.
NOTICE!
A quick programming guide is provided on the back side of the
cover of the unit. It is intended for experienced users who are
familiar with programming the Carephone 62.

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6.2.3 Key functions during keyboard programming
The following key functions can be used at any time.
6.2.4 Programming steps
Programming the Carephone 62 consists of individual steps,
numbered 01 to 99. A programming step consists of a number
and an associated setting. Press the number of the step that
you want to access.
CSave new settings and go to the next programming step.
Settings that are not confirmed with Cwill not be saved!
AThe setting of the programming step is erased.
*Return to the beginning of the programming mode.
The Carephone 62 announces "Selection".
** Terminate programming. The Carephone 62 announces: "Setup
ended". Programming also terminates automatically if no entries
are made for 10 minutes.
0to 9Enter the programming data.
PThe Carephone 62 announces the programming step’s number and
current setting.
RReset the Carephone 62. It will then emit a beep. All pending
alarms/calls are cancelled and the Carephone 62 reboots.
01 Language selection
When the Carephone 62 is powered on, it announces different languages:
–1 = German, 2= Dutch, 3= French, 4= English, 5= Spanish,
0= synthetic speech disabled. There is no default setting.
03 Radio jamming
The Carephone 62 sends a technical message to the monitoring centre
when a radio signal from another device disturbs it.
–0= off, 1= on. Default value is 0.

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11- 19 & 10 Destination number of the emergency call recipient
You can enter here the destination number of the emergency call recipient,
either a telephone number, or an IP address.
a. Enter the destination number of the emergency call recipient.
In the case of a telephone number, register the call number as follows:
You can add the following criteria in a telephone call number:
B= Dial pause, D= Dial tone detection.
In the case of an IP address, the call number should be written in numbers
without dots, always with 12 digits. Example: 192168010001.
b. Press Cto confirm.
After entering the call number, you must enter the protocol:
–0= monitoring centre (protocols RB2000, RB2000E, ANT)
–1 = monitoring centre (TTnew+ protocol)
–3 = monitoring centre (CPC protocol)
–4= to phone with acknowledgement
–5 = to phone without acknowledgement (only for direct call)
–7 = monitoring centre (BS8521 protocol)
–9= monitoring centre (RBIP protocol)
The Carephone 62 goes automatically to the next programming step and
you can enter the next call number. When an emergency call is sent and if
the call to the first call number is not successful, the Carephone 62 will try
the next numbers in the sequence 11 to 10. If the last number has been
dialed unsuccessfully, the unit starts with the first number again and
continues until it sends an emergency call successfully. A single
programmed telephone number will be tried 12 times. The maximum
number of dial attempts can be set. By default, it is set to 15 attempts.