Bromic Heating BH0320003 Troubleshooting guide

Version 1.0 US
PLATINUM SMART-HEAT™
ELECTRIC HEATER SERIES II
BY BROMIC
INSTALLATION, INSTRUCTION
AND SERVICE MANUAL
AVAILABLE IN 2300W VERSION
IMPORTANT
READ THIS MANUAL CAREFULLY.
SEE INSIDE COVER FOR IMPORTANT
INFORMATION ABOUT THIS MANUAL. KEEP
INSTRUCTION WITH APPLIANCE FOR FUTURE
REFERENCE.
!
Original Instructions

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Head Office: 10 Phiney Place, Ingleburn, NSW 2565 Australia
Telephone: [phone] (within Australia) or [phone] (from overseas) Fax: [phone]
Email: [e-mail] Web: www.bromicheating.com
!
IMPORTANT
This manual contains important information about the installation, operation, and
maintenance of Platinum Smart-Heat™ Electric Heaters. Please pay close attention to
the important safety information shown throughout this instruction manual. Any safety
information will be accompanied by the following safety alert symbols:
DANGER, WARNING, IMPORTANT
• READ THIS MANUAL CAREFULLY before installing or
servicing this product.
• Improper installation, operation, or maintenance can
result in death, severe injury, or property damage.
• This appliance is intended for fixed installation with 220-
240V AC single-phase power supply.
• Installation MUST be carried out by a licensed and
authorised technician in accordance with local electrical
codes.
• This product is intended for domestic and commercial
use.
!
!
!
Note: Bromic Pty Ltd reserves the right to make changes to specifications, parts, components and equipment without prior notification.
This installation, operation and service manual may not be reproduced in any form without prior written consent from Bromic Pty Ltd.

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CONTENTS
IMPORTANT NOTES & WARNINGS 4
PRODUCT OVERVIEW 5
PRODUCT DESCRIPTION 5
SPECIFICATIONS 5
PRODUCT FEATURES 5
HEATER INSTALLATION INSTRUCTIONS 6
CEILING & WALL MOUNTING 6
CEILING RECESS 9
TUBE SUSPENSION 10
ELECTRICAL INSTALLATION 11
SERVICING 11
TROUBLESHOOTING 11

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IMPORTANT NOTES AND WARNINGS
WARNING
IMPORTANT - Installation MUST be carried out by a licensed
and authorised person.
• Improper installation, adjustment, or alteration and Failure
to follow the warnings and instructions in this manual could
result in severe personal injury, death or property damage.
• The manufacturer is not responsible for any damage
that could happen from improper use. The manufacturer
emphasises that this appliance should be used in a
responsible manner and that all procedures, warnings, and
safety instructions contained in this booklet be followed
strictly.
• The installer is to ensure that the requirements of the
local authority, local electrical installation code, municipal
building codes, and any other relevant statutory regulations
are carried out.
• Do not place articles on or against this appliance.
• To reduce the risk of fire, do not store or use gasoline or
other flammable vapors and liquids in the vicinity of the
heater.
• This Installation, Operation and Service manual should
not be removed from the site of installation. Installer should
leave manual with the customer for future reference.
• A minimum safety distance of 39.4” should always be left
in
front of the appliance.
• This unit must be mounted at a minimum of 71” above the
floor.
• The appliance must not be located directly below or in
front of a wall electricity socket. This is because the heat
radiated from the appliance may damage the electricity
outlet or plug.
• This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
• Heaters are not intended to be installed in wardrobes.
• Extreme caution is necessary when any heater is used by
or near children or invalids and whenever the heater is left
operating and unattended.
• Children and adults should be alerted to the hazards of
high surface temperatures and should stay away to avoid
burns, clothing ignition, or other serious personal injury
• This heater is hot when in use. To avoid burns, do not let
bare skin touch hot surfaces. Keep combustible materials,
such as furniture, pillows, bedding, papers, clothes, etc. and
curtains at least 3 feet (1m) from the front of the heater and
keep them away from the sides and rear
• Keep packaging materials out of reach of children
• Do not spray aerosols or flammable materials in the vincinty
of this appliance while it is in operation
• Installation and repair must be carried out by a qualified
& licenced service person only. The heater should be
inspected before use and at least annually serviced &
inspected by a qualified & licenced service person.
• Do not perform maintenance until heater has been
turned off, power disconnected, and heater temperature
has cooled to room temperature.
• Certain materials or items, when stored under or near
the appliance, will be subjected to radiant heat and
could be seriously damaged. Combustible materials eg.
walls, floors, furniture, fixtures and plants must be kept a
minimum of 3 ft from the heater.
• Clothing or other flammable materials should not be
hung from the heater or placed on or near the heater.
• Be sure the heater is not facing the ceiling or flammable
or combustible substances/materials.
• This radiant heater is NOT intended to be installed on
recreational vehicles and/or boats.
• Do not attempt to alter the unit in any manner.
• Remove transit protection before use.
• Never operate the heater in an explosive environment
such as areas where petrol or other flammable liquids or
vapours are stored.
• Do not paint any surface of the heater.
• Check for damage to the appliance regularly. The heater
must not be used if the black radiant panel or any other
part of the heater is damaged. If damage to the appliance
is suspected, discontinue use immediately and contact
the supplier or qualified person to repair.
• After unpacking, make sure the appliance shows no
signs of visible damage or tampering. If the appliance
appears damaged, contact the place of purchase for
assistance.
• This appliance must only be used on a 220-240V AC
Single phase power supply.
• This appliance must only be used on a 220-240V AC
Single phase power supply.
• Do not touch the heating surface at any time, even when
the heater is turned off and has cooled down.
• Do not touch the heater with wet hands at any time.
• If the appliance has not been used, or will not be used,
for a long period of time, disconnect power supply
• At the end of this product’s useful life, it must not be
disposed of as domestic waste, but must be taken to
a collection centre for waste electrical and electronic
equipment. It is the user’s responsibility to dispose of this
appliance through the appropriate channels at the end of
its useful life.
Failure to do so may incur the penalties established
by laws governing waste disposal. Proper differential
collection, and the subsequent recycling, processing and
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environmentally compatible disposal of waste equipment
avoids unnecessary damage to the environment and
possible related health risks, and also promotes recycling of
the materials used in the appliance.
For further information on waste collection and disposal,
contact your local waste disposal service, or the place of
purchase.
• In case of direct connection to a supply line, a bipolar
circuit breaker with contact opening distance of at least
3mm must be fitted upstream from the supply line. Contact
an authorised service technician if you are unsure if you
have a circuit breaker installed on the premises.
• Do not install the heater directly near a bathtub, shower or
swimming pool. Any switches or controls must not be within
reach of a person in the bathtub, shower or swimming pool.
• To maintain Ingress Protection Rating (IPX4), only
IP44 rated conduit fittings should be used for electrical
installation.
• A means for disconnection of the heater must be
incorporated in the fixed wiring according to the local
electrical codes.
• If the supply cord is damaged, it must be replaced by an
authorised and licenced person in order to avoid a hazard.
• Do not bend the electrical connection to the power supply.
• Keep the cable away from sharp edges during handling
and installation.
• Do not pull on the cable or subject it to traction force.
• Avoid physical shock & impact to the heater when
handling.
• Do not apply any pressure on the glass surface.
• Keep the electrical connection area to the power supply
clean.
• Ensure that the heating unit is not directly exposed to
rain or water contact.
• Use this heater only as described in this manual. Any
other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
• If any part of the instruction manual is missing or
damaged, contact Bromic for a complete version.
• If you are unsure of any aspect of the installation, contact
Bromic for advice.
The Platinum Smart-Heat™ Electric is designed to provide efficient spot heating for commercial and
residential applications.
The heaters are built with corrosion resistant materials, have electrical approval in North America and are
rated to IPX4 water Ingress Protection. Making the Platinum Smart-Heat™ Electric the perfect solution for a
PRODUCT OVERVIEW
IMPORTANT NOTES AND WARNINGS CONTINUED ...
SPECIFICATIONS
Model 2300W
Part no. BH0320003
Heat Output (Watts) 2300W
Power connection required (Volts/Amps) 220-240V - A.C. - 50/60Hz
Dimensions (WxHxD) 838 x 177 x 54 mm (33.0 x 7.0 x 2.1”)
Weight 7.5kg (16.5lbs)
Finish Brushed Stainless Steel 304
Approval lntertek: 5001799
PRODUCT FEATURES
▪Ultra-thin and stylish design
▪Efficient directional spot heating
▪Heat Zones — one or more heaters can be switched
on and off simultaneously from a single remote-
located switch
▪Platinum Smart-Heat™ Electric Heaters can also be
integrated into smart control systems
▪Wind resistant & IPX4 water protection rating
▪Suitable for outdoor and indoor heating applications
such as restaurants, cafes, bars and clubs, factories,
office spaces, designated smoking areas, public
areas, hotels and more
▪Standard Mounting - included with heater
▪Optional Mounting - purchased separately from
heater:
▪Ceiling Recess
▪Tube Suspension

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!
WARNING
This heater MUST be permanently installed by
an authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on.
Wait 2 hours after switching off the heater before
handling.
HEATING INSTALLATION INSTRUCTIONS
• Heaters must be installed according to the
minimum installation clearances shown in these
diagrams
• Minimum distance between heaters measured
from edge of heater must be at least 500mm.
CEILING & WALL MOUNTING
• Minimum distance from edge of heaters to
any adjacent walls must be at least 250mm.
Heaters must be away from the fourth wall.
!
WARNING - Outdoor Installation
Ensure that the heating unit is not directly
exposed to rain or water contact. For longest
product life and to maintain product appearance,
mount heater under cover and protect from rain
and weather.
2400 (94”)
1800 (71”) 150 (6”)
WALL MOUNTING
CEILING
250 (10”)
2400(94”) 215 (8”)
2615 (103”)
CEILING MOUNTING
CEILING

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
OPTION 1
To exit the cable through the side of the wall
mounting bracket, start from step 1.
1. Unscrew and remove plug-in wall bracket (a).
2. Attach extra supplied cable gland into the same
hole from the outside of the bracket. Fasten in
place
with the metal cable gland nut from inside the
bracket
(b).
NOTE: Continue to step 3 below
OPTION 2
To exit the cable through the wall bracket directly
into your ceiling or wall cavity, start from step 3.
3. Attach mounting bracket to ceiling or wall using
fasteners appropriate for the surface (c). Ensure
the bracket is firmly secured with fasteners in all
4 holes before proceeding. For wall mounting ,
ensure the silver plug or cable gland (a) is facing
upwards.
!
WARNING: The bracket mounting surface
MUST be protected from rain. This is necessary to
stop water entering the bracket & maintain IPX4
rating.
4. Ensure M6x0.6” screws are inserted into both
sides of heater bracket with 6mm of the threaded
shaft exposed under the screw head (d).
5. For cable exit through the side of the wall
bracket: feed heater power cable through cable
gland in wall bracket (e).
NOTE: This is easier when the top of the cable
gland is
completely removed when feeding the cable
through the bracket. The cap can then be inserted
onto the cable for fastening.
6. For cable exit into the ceiling or wall cavity:
make a small hole in the black foam on the bracket
mounting surface to pass the cable through. Make
electrical connection now or feed cable into wall
or ceiling for subsequent connection (f). This is
described under ‘Electrical Installation’ on page 11.
7. Insert heater bracket into mounting bracket by
hooking M6 screws into place in mounting slots
(g).
f
g
110
80
c
a
e
b
d
Wall mount Ceiling mount
Cable exit into wall cavity
Optional: Cable exit through wall
bracket

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
8. To fix heater at desired angle, fully insert M3x0.4” positioning screws (included with wall bracket) on
both sides of mounting bracket whilst holding heater in the desired position (h). The heater can positioned
straight, or be angled 30deg either way.
9. Fit the smaller cover over the heater bracket so that the slots pass over the shafts of the M6x0.6”
mounting screws (i). Fit the larger cover over the smaller cover in the same way from the opposite side of
the bracket (j). Use angled covers if heater is angled. Use straight covers if heater is not angled.
10. Tighten mounting M6 screws firmly, ensuring covers fit snugly against the bracket on all sides (k).
k
Straight bracket option
j
i
h
j
h
i
k
Angle bracket option
8. To fix heater at desired angle, fully insert M4x10mm positioning screws on
both sides of mounting bracket whilst holding heater in the desired position
(h). The heater can positioned straight, or be angled 30deg either way.
9. Fit the smaller cover over the heater bracket so that the slots pass over the
shafts of the M6x14mm mounting screws (i). Fit the larger cover over the
smaller cover in the same way from the opposite side of the bracket (j).
Use angled covers if heater is angled. Use straight covers if heater is not
angled.
10. Tighten mounting screws firmly, ensuring covers fit snugly against the
bracket on all sides (k).

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b
d
f
e
g
h
i
c
230 / 9.1 "
870 / 34.2"
a
b
d
f
e
g
h
i
c
9.1”
35.2”
a
CEILING RECESS (SOLD SEPARATELY)
WARNING
Instructions below are suitable for ceiling surfaces
0.4-1.2” thick. For ceiling surfaces thicker than 1.2” ,
contact Bromic for alternative installation options.
!
!
WARNING
Minimum vertical ceiling space clearance between the
heater frame and ceiling surface must be 10”.
Minimum horizontal ceiling space clearance measured
from each edge of ceiling cut out must be 20”.
Minimum distance between heaters measured from
edge of ceiling cut out must be 20”.
!
WARNING
The heater shall, under no circumstance, be covered
with insulating material or similar material.
!
WARNING
Joists, beams and rafters shall not be cut or notched
to install the heater.
HEATING INSTALLATION INSTRUCTIONS CONTINUED...
1.Prepare ceiling cut-out with dimensions 34.2” x 9.1” to fit
ceiling recess frame (a). Heater must be installed with heater
surface at least 94” above the floor level, with 20” clearance to
the nearest wall on all sides of the heater.
2. From below, bring ceiling frame up and into ceiling cutout.
Fasten ceiling frame into cut-out at both ends and centre using
appropriate screws (b). Which locator hole to use is dictated
by the thickness of the ceiling surface. The fastening screws
must be inserted into a strong
material that can easily support the weight of the heater. Your
installation may require re-enforcing before the frame can be
safely installed.
3. Unscrew and remove plug-in wall bracket. Attach extra
supplied cable gland into the same hole from the outside of
the bracket. Fasten in place with metal cable gland nut from
inside the bracket (c).
4. Feed heater power cable through cable gland from inside of
wall bracket (d).
5. Ensure M6x0.6” screws are inserted into either side of heater
bracket with 6mm of the threaded shaft exposed under the
screw head. (e).
6. Insert heater bracket into mounting bracket by hooking M6
screws into place in mounting slots (f).
7. Fix heater to bracket in straight position using M4x0.4”
positioning screws on either side of mounting bracket (g).
Ensure M6 screws are sitting fully in the mounting slots (as if
the heater were hanging from the
wall bracket).
8. Fit the smaller, straight cover over the heater bracket so that
the slots pass over the shafts of the M6x0.6” mounting screws
(h). Fit the larger cover over the smaller cover in the same way
from the opposite side of
the bracket (i).
9. Tighten mounting screws firmly, ensuring covers fit snugly
against the bracket on all sides (j).
10. Firmly tighten cable gland in wall bracket so that cable
does not move when pulled.
b
d
f
e
g
h
i
c
230 / 9.1 "
870 / 34.2"
a
b
d
f
e
g
h
i
c
9.1”
35.2”
a
!
WARNING
The heater must be completely protected against
water contact from above.

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
11. Attach the bracket end-cap to the wall bracket using the
4 M5 screws and nuts provided (k).
12. Carefully remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Be careful not
to move or put any force on the bracket. Place the 2 halves
of the ceilling recess mounting plate over the screwholes.
Re-insert the screws & tighten firmly. (l)
13. Make electrical connection from heater to power supply.
This is described under ‘Electrical Installation’
14. Raise one long side of heater up into ceiling frame cavity
& then raise whole heater into cavity. (m)
15. Rotate the heater into level position in the ceiling cavity
(n) and then lower down onto the ceiling frame . Ensure
the heater brackets are hooked over the ceiling frame and
sitting in the slots on both sides. (o)
CEILING RECESS (SOLD SEPARATELY)
• Heater must be installed with heater surface at
least 94” above the floor level.
• Installation is identical to ‘Ceiling & Wall Mounting’
above.
• Use ceiling bracket (sold separately) instead of
mounting bracket supplied with heater.
• Ceiling pole only suitable for ceiling mounting. Do
not wall mount.
TUBE SUSPENSION
m
k
l
j
o
n
11. Attach the bracket end-cap to the wall bracket using
the 4 M5 screws and nuts provided (k).
12. Remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Re-insert the
screws with both halves of the ceiling support bracket in
place and tighten firmly. (l)
13. Make electrical connection from heater to power
supply. This is described under 'Electrical Installation'
14. Raise one long side of heater up into ceiling
frame cavity & then raise whole heater into cavity.
(m)
15. Rotate the heater into level position in the
ceiling cavity (n) and then lower down onto the
ceiling frame . Ensure the heater brackets are
hooked over the ceiling frame and sitting in the
slots on both sides. (o)

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
ELECTRICAL INSTALLATION
!
WARNING
This heater MUST be permanently installed by
an authorised/licenced person. Do not perform
maintenance, or carry out installation or assembly
procedure while electrical power is switched on. To
disconnect heater, turn off power to heater circuit at
main disconnect panel .
1. Check product label for correct voltage and
wattage to ensure sure power source conforms to
the heaters requirements.
2. The power cable must positioned away from &
protected from the enclosure of the heater.
3. Make all connections in accordance with
local electrical code regulations. For outdoor
installation, all connections must be made in
accordance with local electrical code regulations
for outdoor wiring. Only use wiring components
approved for outdoor use with minimum IPX4
rating.
WARNING
ELECTRICAL SHOCK HAZARD! Serious injury or
death may occur. Disconnect from electrical supply
before installing or servicing this heater. Read and
follow installation clearance requirements outlined in
this manual. The appliance MUST be connected to a
properly grounded electrical source.
!
ELECTRICAL INSTALLATION
WARNING
ELECTRICAL SHOCK HAZARD!
Serious injury or death may occur. Disconnect from
electrical supply before servicing this heater.
!
Ensure that the heating unit is not directly exposed
to rain or water contact. For longest product life, and
to maintain product appearance, mount heater under
cover and protect from rain and weather whenever
possible.
The exterior housing of the heater should be cleaned
regularly. To clean the appliance; ensure heater is off,
and has been off for at least 2 hours after operation,
before wiping off any dirt/dust with a soft damp cloth.
Salt in the air can cause rusting of metal, especially
at locations near the coast. Additional cleaning of the
heater with a soft damp cloth fortnightly will aid in
maintaining the product’s appearance.
MAINTENANCE
SERVICING
WARNING
Servicing and maitenance MUST be carried out by an
authorised and licenced service person only. Do not
operate any heater after it malfunctions. Disconnect
power at service panel and have heater inspected by a
reputable electrician before reusing.
!
WARNING
If the supply cord is damaged, it must be replaced by
Bromic, a service agent of Bromic or similarly qualified
persons in order to avoid a hazard. Contact Bromic
for further information on replacement of the supply
cord.
!
SYMPTOM POSSIBLE CAUSE (S) CORRECTIVE ACTION
No heat 1. Improper connection 1. Check connection to power supply
Not enough heat 1. Heater too small for application
2. Heater mounted too high or too
far
1. Add additional heater(s)
2. Decrease mounting height or
distance
Too much heat 1. Heater too large for application
2. Heater mount too low or too close
1. Replace with smaller heater
2. Increase mounting height or
distance
TROUBLESHOOTING