Brother MFC-J6510DW Operating and maintenance manual

BASIC USER’S GUIDE
MFC - J6510DW
MFC - J6710DW
Version 0
ARL/ASA/NZ

If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J6510DW and MFC-J6710DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.

i
User's Guides and where do I find it?
Which manual? What's in it? Where is it?
Safety and Legal Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Printed / In the box
Basic User's Guide Learn the basic Fax, Copy, Scan and
PhotoCapture Center™ operations and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User's Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and
performing routine maintenance.
PDF file /
Documentation
CD-ROM
Software User's Guide Follow these instructions for Printing, Scanning,
Network Scanning, PhotoCapture Center™,
Remote Setup, PC-Fax, and using the Brother
ControlCenter utility.
PDF file /
Documentation
CD-ROM
Network Glossary This Guide provides basic information about
advanced network features of Brother
machines along with explanations about
general networking and common terms.
PDF file /
Documentation
CD-ROM
Network User's Guide This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.
PDF file /
Documentation
CD-ROM

ii
Table of Contents
(BASIC USER’S GUIDE)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide,
Network User’s Guide and Network Glossary ....................................................1
Viewing Documentation...................................................................................1
Accessing Brother Support (Windows®)................................................................3
Accessing Brother Support (Macintosh) ................................................................3
Control panel overview ..........................................................................................4
LCD screen indications....................................................................................7
Basic Operations .............................................................................................8
Volume Settings.....................................................................................................8
Ring Volume ....................................................................................................8
Beeper Volume................................................................................................9
Speaker Volume ..............................................................................................9
LCD display ...........................................................................................................9
Setting the backlight brightness.......................................................................9
2 Loading paper 10
Loading paper and other print media...................................................................10
Loading paper in paper tray #1......................................................................10
Loading paper in paper tray #2 (MFC-J6710DW only)..................................13
Loading paper in the manual feed slot ..........................................................17
Loading envelopes and postcards.................................................................19
Printable area ................................................................................................21
Paper settings......................................................................................................22
Paper Size and Type (MFC-J6510DW).........................................................22
Paper Size and Type (MFC-J6710DW).........................................................23
Tray use in Copy mode (MFC-J6710DW only)..............................................23
Tray use in Fax mode (MFC-J6710DW only) ................................................24
Secure Paper Feed mode for A3 size Short Grain Paper .............................24
Acceptable paper and other print media..............................................................25
Recommended print media ...........................................................................25
Handling and using print media .....................................................................26
Choosing the right print media.......................................................................27
3 Loading documents 29
How to load documents .......................................................................................29
Using the ADF ...............................................................................................29
Using the scanner glass ................................................................................30
Scannable area .............................................................................................31

iii
4 Sending a fax 32
How to send a fax ................................................................................................ 32
Stop faxing.....................................................................................................33
Setting scanner glass size for faxing.............................................................33
Colour fax transmission .................................................................................33
Cancelling a fax in progress ..........................................................................33
How to preview an outgoing fax ....................................................................34
Transmission Verification Report...................................................................34
5 Receiving a fax 36
Receive Modes....................................................................................................36
Choose the Receive Mode ..................................................................................36
Using Receive Modes..........................................................................................37
Fax Only ........................................................................................................37
Fax/Tel...........................................................................................................37
Manual...........................................................................................................37
External TAD .................................................................................................37
Receive Mode settings ........................................................................................38
Ring Delay ..................................................................................................... 38
F/T Ring Time (Fax/Tel mode only)...............................................................38
Fax Detect .....................................................................................................39
Fax Preview (Monochrome only).........................................................................39
How to preview a received fax.......................................................................39
6 Telephone and external devices 41
Voice operations..................................................................................................41
Tone or pulse (Not Available for New Zealand)............................................. 41
Fax/Tel mode.................................................................................................41
Telephone Service for Australia...........................................................................41
Distinctive Ring.............................................................................................. 41
Caller ID.........................................................................................................43
How Does the Caller ID Work?......................................................................43
The Caller ID is Stored in Your Machine Memory .........................................43
Telephone Service for New Zealand ...................................................................44
FaxAbility ....................................................................................................... 44
Caller ID.........................................................................................................45
How Does the Caller ID Work?......................................................................46
Telephone Service for Some Countries...............................................................46
Distinctive Ring (For Singapore and Hong Kong)..........................................46
Caller ID (For Singapore and Hong Kong) ....................................................47
Connecting an external TAD (telephone answering device)................................48
Connections settings .....................................................................................48
Recording an outgoing message (OGM) on an external TAD.......................48
Multi-line connections (PABX) .......................................................................49
External and extension telephones......................................................................49
Connecting an external or extension telephone ............................................49
Operation from external and extension telephones.......................................50
Using a cordless external telephone .............................................................50
Using remote codes.......................................................................................50

iv
7 Dialling and storing numbers 52
How to dial ...........................................................................................................52
Manual dialling...............................................................................................52
One Touch Dialling ........................................................................................52
Speed Dialling ...............................................................................................52
Search ...........................................................................................................53
Fax Redial .....................................................................................................53
Additional Dialling Operations..............................................................................54
Outgoing Call history .....................................................................................54
Caller ID history .............................................................................................54
Storing numbers ..................................................................................................55
Storing a pause .............................................................................................55
Storing One Touch Dial numbers ..................................................................55
Storing Speed Dial numbers..........................................................................56
Changing One Touch or Speed Dial names or numbers...............................57
8 Making copies 58
How to copy .........................................................................................................58
Stop copying..................................................................................................58
Copy settings.................................................................................................58
Paper Options................................................................................................59
9 Printing photos from a memory card or
USB Flash memory drive 60
PhotoCapture Center™ operations .....................................................................60
Using a memory card or USB Flash memory drive .......................................60
Getting started .....................................................................................................61
Print Images.........................................................................................................63
View Photos...................................................................................................63
PhotoCapture Center™ print settings..................................................................63
How to scan to a memory card or USB Flash memory drive...............................64
10 How to print from a computer 66
Printing a document.............................................................................................66
11 How to scan to a computer 67
Scanning a document..........................................................................................67
Scanning using the scan key...............................................................................67
Scanning using a scanner driver .........................................................................68

v
A Routine maintenance 69
Replacing the ink cartridges ................................................................................69
Cleaning and checking the machine....................................................................72
Cleaning the scanner glass ...........................................................................72
Cleaning the print head .................................................................................73
Checking the print quality ..............................................................................73
Checking the print alignment .........................................................................74
B Troubleshooting 75
Error and Maintenance messages.......................................................................75
Error animations display ................................................................................ 82
Transferring your faxes or Fax Journal report ...............................................82
Document jam .............................................................................................. 83
Printer jam or paper jam ................................................................................84
Troubleshooting ..................................................................................................91
If you are having difficulty with your machine ................................................ 91
Dial Tone detection........................................................................................99
Telephone line interference / VoIP ................................................................99
Machine Information ..........................................................................................100
Checking the serial number......................................................................... 100
Reset functions............................................................................................100
How to reset the machine............................................................................100
C Menu and features 101
On-screen programming....................................................................................101
Menu table.........................................................................................................102
Entering Text ..................................................................................................... 128
Inserting spaces .......................................................................................... 128
Making corrections ......................................................................................128
Repeating letters .........................................................................................128
Special characters and symbols..................................................................128
D Specifications 129
General..............................................................................................................129
Print media.........................................................................................................131
Fax..................................................................................................................... 133
Copy ..................................................................................................................134
PhotoCapture Center™ .....................................................................................135
PictBridge ..........................................................................................................136
Scanner .............................................................................................................137
Printer ................................................................................................................138
Interfaces ...........................................................................................................139
Computer requirements.....................................................................................140
Consumable items .............................................................................................141
Network (LAN) ...................................................................................................142
EIndex 143

vi
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM.
1 General setup
Memory storage
Automatic Daylight Saving Time
Sleep Mode
LCD display
Mode Timer
2 Security features
Secure Function Lock 2.0
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Memory Receive (Monochrome only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Voice operations
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
8 Printing photos from a
memory card or USB Flash
memory drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
memory drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex

1
1
1
Using the
documentation 1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing the
Advanced User’s Guide,
Software User’s Guide,
Network User’s Guide
and Network Glossary
1
This Basic User’s Guide does not contain all
the information about the machine such as how
to use the advanced features of the Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax and Network. When you are ready to
learn detailed information about these
operations, read the
Advanced User’s Guide ,
Software User’s Guide ,
Network User’s Guide and
Network Glossary that are on the
Documentation CD-ROM.
Viewing Documentation 1
aTurn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive. For Windows®users, go
to step c.
Note
(Windows
®
users)
If the screen does not appear automatically,
go to
My Computer (Computer) ,
double
- click the CD - ROM icon, and then
double
- click index.html .
b(Macintosh users)
Double - click the Documentation CD - ROM
icon, and then double
- click index.html .
General information 1
Bold Bold typeface identifies specific
buttons on the machine’s
control panel, or on the
computer screen.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Electrical Hazard icons alert you to
possible electrical shock.

Chapter 1
2
cClick your country.
dPoint to your language, point to
View Guide, and then click the guide
you want to read.
Note
• (Windows
®
users only)
Your Web browser may display a yellow bar
at the top of the page that contains a security
warning about Active X controls. For the
page to display correctly you must click on
the bar, click
Allow Blocked Content , then
click
Yes in the Security Warning dialog box.
• (Windows®users only) 1
For faster access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1Microsoft®Internet Explorer®6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan documents.
You can find the instructions as follows:
Software User’s Guide
Scanning
ControlCenter
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows®users)
(Not available in Hong Kong and Taiwan)

The complete ScanSoft ™
PaperPort
™ 12SE with OCR How - to - Guides
can be viewed from the Help selection in the
ScanSoft
™ PaperPort ™ 12SE application.
(Windows
®
2000 users need to download
and install PaperPort
™ 11SE from website.)
Presto! PageManager User’s Guide
(Windows®users)
(Hong Kong and Taiwan users only)
Instructions for scanning directly from
Presto! PageManager. The complete
Presto! PageManager User’s Guide can
be viewed from the Help selection in the
Presto! PageManager application.
Presto! PageManager User’s Guide
(Macintosh users)
Note
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 3 for further instructions.
 The complete Presto! PageManager User’s
Guide can be viewed from the Help selection
in the Presto! PageManager application.
How to find Network setup instructions 1
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.

General information
3
1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/), click
Brother Home Page.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/),
click Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/)
for FREE photo projects and printable
downloads,
click Brother CreativeCenter.
To return to the Top Menu, click Back or
if you have finished, click Exit.
Accessing Brother
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
To visit our website for original Brother
Supplies
(http://www.brother.com/original/), click
Supplies Information.

Chapter 1
4
Control panel overview 1
Note
Most of the illustrations in this User’s Guide show the MFC-J6710DW.
MFC-J6510DW 1
MFC-J6710DW 1
Fax Preview:OFF
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8
7
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General information
5
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Chapter 1
6
1 Fax, Telephone and Copy keys:
Duplex Copy
Press this key to copy on both sides of the
paper.
Nin1Copy
Press this key to make N in 1 or Poster
copies.
Fax Preview
Lets you preview incoming and outgoing
faxes on the LCD.
Hook
Press before dialling if you want to make
sure a fax machine will answer, and then
press Mono Start or Colour Start.
Also, press this key after picking up the
handset of an external telephone during the
F/T pseudo/double-ring.
Redial/Pause
Redials one of the last 30 numbers called.
It also inserts a pause when programming
quick dial numbers.
Paper Setting (MFC-J6510DW)
Press this key to set the paper size or paper
type.
Tray Setting (MFC-J6710DW)
Press this key to choose the tray you want
to use for printing.
2 Mode keys:
FAX
Lets you access Fax mode.
SCAN
Lets you access Scan mode.
COPY
Lets you access Copy mode.
PHOTO CAPTURE
Lets you access PhotoCapture Center™
mode.
3 Menu keys:
Volume keys
dc
While the machine is idle, you can press
these keys to adjust the ring volume.
Phone Book key
Lets you store, look up, and dial numbers
that are stored in the memory.
dor c
Press to scroll backward or forward to a
menu selection.
Also, press to choose options.
aor b
Press to scroll through the menus and
options.
Menu
Access the main menu.
Clear
Press to delete characters or to go back to
the previous menu level.
OK
Lets you confirm a selection.
4 Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The #key lets you temporarily switch the
dialling mode during a telephone call from
Pulse to Tone. (Not available in New Zealand)
5Start keys:
Mono Start
Lets you start sending faxes or making
copies in monochrome. Also lets you start a
scanning operation (in colour or mono
depending on the scan setting in the
ControlCenter software).
Colour Start
Lets you start sending faxes or making
copies in full colour. Also lets you start a
scanning operation (in colour or mono,
depending on the scan setting in the
ControlCenter software).
6 Stop/Exit
Stops an operation or exits the menu.

General information
7
1
7 LCD (Liquid Crystal Display)
Displays messages on the screen to help you
set up and use your machine.
Also, you can adjust the angle of the LCD by
lifting it.
8 One Touch keys
These 8 keys give you instant access to 16
previously stored numbers.
Shift
To access One Touch numbers 9 to 16, hold
down Shift as you press the One Touch key.
Also, if no number is assigned to the key, you
can directly store the number by pressing the
empty key.
9On/Off
You can turn the machine on and off.
Press On/Off to turn the machine on.
Press and hold down On/Off to turn the
machine off. The LCD will show
Shutting Down and will stay on for a few
seconds before going off.
If you have connected an external telephone or
TAD, it is always available.
If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
the best ink cartridge economy, and maintain
print quality, you should keep your machine
connected to the power at all times.
LCD screen indications 1
The LCD shows the current machine status
when the machine is idle.
1 Fax Preview
You can check the Fax Preview status.
2 Faxes in memory
Shows how many received faxes are in the
memory.
3 Wireless Status
A four level indicator shows the current
wireless signal strength if you are using a
wireless connection.
4 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax Only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
Note
(For Australia, Singapore and Hong Kong)
When the Distinctive Ring feature is turned on,
the LCD shows D/R. For details, see
Distinctive Ring on page 41 and 46 for your
relevant country.
(For New Zealand)
When the FaxAbility feature is turned on, the
LCD shows D/R. For details, see FaxAbility
on page 44.
5 Memory Status
Lets you see the available memory in the
machine.
6 Ink indicator
Lets you see the available ink volume.
The warning icon appears when there is
an error or maintenance message. For
details, see Error and Maintenance
messages on page 75.
Note
If you receive a fax containing multiple
paper sizes (for example, a page of A4
data and a page of A3 data), the machine
may create and store a file for each paper
size. The LCD may show that more than
one fax job has been received.
1
1
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01.01.2011
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Fax Preview:OFF
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00
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0Max

Chapter 1
8
Basic Operations 1
The following steps show how to change a
setting in the machine. In this example the
Mode Timer setting is changed from
2 minutes to 30 seconds.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Mode Timer.
dPress dor cto choose 30Secs.
Press OK.
You can see the current setting on the
LCD:
Note
Press Clear to go back to the previous
level.
ePress Stop/Exit.
Volume Settings 1
Ring Volume 1
You can choose a range of ring volume
levels, from High to Off.
While the machine is idle, press dor c
to adjust the volume level. The LCD shows
the current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the volume through the
menu, by following the instructions below:
Setting the Ring Volume from the
menu 1
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Ring.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
MENU
MENU
Ink Management
OK
OK
General Setup
Fax
Network
Select & Press
General Setup
General Setup
Mode Timer 2Mins
Tray Setting
Select & Press
Volume
Daylight Save
OK
On
General Setup
General Setup
Mode Timer 30Secs
Tray Setting
Select & Press
Volume
Daylight Save
OK
On
General Setup
General Setup
Mode Timer 30Secs
Tray Setting
Select & Press
Volume
Daylight Save
OK
On

General information
9
1
Beeper Volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax.
You can choose a range of beeper volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Beeper.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
Speaker Volume 1
You can choose a range of speaker volume
levels, from High to Off.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose Volume.
Press OK.
dPress aor bto choose Speaker.
ePress dor cto choose Low, Med, High
or Off.
Press OK.
fPress Stop/Exit.
LCD display 1
Setting the backlight
brightness 1
If you are having difficulty reading the LCD,
try changing the brightness setting.
aPress Menu.
bPress aor bto choose
General Setup.
Press OK.
cPress aor bto choose LCD Settings.
Press OK.
dPress aor bto choose Backlight.
ePress dor cto choose Light, Med or
Dark.
Press OK.
fPress Stop/Exit.

10
2
Loading paper and
other print media 2
Note
(MFC-J6710DW only)
For Tray #2, see Loading paper in paper
tray #2 (MFC-J6710DW only) on page 13.
Loading paper in paper
tray #1 2
aPull the paper tray completely out of the
machine.
Note
If the paper support flap (1) is open, close
it, and then close the paper support (2).
Note
• When you are using A3, Legal or Ledger
size paper, press the universal guide
release button (1) as you slide out the
front of the paper tray. Make sure that
when using Legal or A3 or Ledger size
paper, the triangular mark on the output
paper tray cover is aligned with the line
indicating Legal (2) or A3 or Ledger (3)
size, as shown in the illustration.
• If you are using A5 or smaller size paper,
make sure that the paper tray is not
extended.
• (MFC-J6710DW)
When you load a different paper size in a
tray, you will need to change the paper
size setting in the machine at the same
time. (See Paper Size and Type
(MFC-J6710DW) on page 23.)
Loading paper 2
2
1
1
23

Loading paper
11
2
bOpen the output paper tray cover (1).
cWith both hands, gently press and slide
the paper length guide (1) and then the
paper side guides (2) to fit the paper
size.
Make sure that the triangular marks (3)
on the paper length guide (1) and paper
side guides (2) line up with the mark for
the paper size you are using.
dFan the stack of paper well to avoid
paper jams and misfeeds.
Note
Always make sure that the paper is not
curled.
eGently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
1
2
3
1

Chapter 2
12
Note
When you put Photo L size into the paper
tray, you need to release the hinges on
both sides of the output paper tray cover,
and push the cover over. And then slide
the paper length guide.
fGently adjust the paper side guides to
the paper with both hands.
Make sure the paper side guides touch
the sides of the paper.
Note
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
gClose the output paper tray cover.
Check that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.
hSlowly push the paper tray completely
into the machine.
WARNING
DO NOT push Tray #1 into the machine too
quickly. Doing this may cause injury to your
hand by trapping it between Tray #1 and
Tray #2. Please push Tray #1 slowly.
1