Brother QL-800 User manual

Label Printer
Quick Setup Guide (English)
QL-800
Quick Setup Guide QL-800

Label Printer
Printed in China
D00N19001
Quick Setup Guide (English)
QL-800
Thank you for purchasing the QL-800!
Read the Product Safety Guide first, then read this Quick Setup Guide for the correct
setup procedure. After reading this guide, keep it in a safe place.
NOTE
• The information provided in this document is subject to change without notice.
• Unauthorised duplication or reproduction of any or all content of this document
is prohibited.
Models may vary depending on your country.
For FAQs, Troubleshooting, and to download software and manuals, visit
support.brother.com
To download and install printer drivers, software and manuals, visit our website.
install.brother
For more information on installing the driver and software, see Installing the
Software and Printer Drivers to a Computer.
Available Manuals
Product Safety Guide
This guide provides safety information; read it before you use the printer.
Quick Setup Guide (this guide)
This guide provides basic information about using the printer along with
troubleshooting tips.
User’s Guide
This guide is stored in the “Brother Manual” folder that is created on your computer’s
desktop after downloading the installer from install.brother
This guide provides additional information about the printer settings and operations,
troubleshooting tips, and maintenance instructions.
In addition, you can download individual manuals from the Brother Solutions Center.
Visit the Brother Solutions Center at support.brother.com and click Manuals on
your model page to download the other manuals.
For more information, see the User’s Guide.
Available Applications for Computers
Applications Features Computer Connection Reference
P-touch Editor Label creation software for computers. This
application comes with built-in drawing tools that
allow you to print a wide variety of custom labels in
complex layouts with text of different fonts and
styles, frames, imported images, barcodes and
more.
The P-touch Editor application and printer driver
must be installed. (install.brother) For more
information, see Installing the Software and Printer
Drivers to a Computer. See the User’s Guide for
guidance on using P-touch Editor.
Windows®/
Mac
USB See 7. Printing
Using a
Computer
(P-touch Editor).
P-touch Editor
Lite
Label creation software for computers. With
P-touch Editor Lite, you do not need to install any
application or printer driver. Printing is possible by
simply connecting a USB cable.
This application allows you to create and print
simple labels with text, frames and images.
Windows®USB See 8. Printing
Using a
Computer
(P-touch Editor
Lite).
Available Applications for Mobile Devices
Applications Feature Mobile Device Connection Reference
Brother
iPrint&Label
Create and print labels using templates on a
smartphone, tablet or other mobile device directly to
your printer.
Android™
device
USB See 9.
Printing Using
the Mobile
Device.

Check that the package contains the following before using the printer.
If any item is missing or damaged, contact your Brother dealer.
NOTE
The Brother QL-800 includes the following two starter rolls:
• One starter roll of DK Die-cut Standard Address Labels (100 labels)
• One starter roll of DK Continuous Length Black/Red on White Tape (6.2 cm 500 cm)
For more information about how to use the Cleaning Sheet, see the User’s Guide.
Front
Rear
1. Unpacking the Printer
Protective
Sheet
AC Power Cord
(The plug may
differ by country.)
Label Printer
USB Cable
Quick Setup Guide
DK Label & Tape Guide
Product Safety Guide
DK Roll (starter roll)
Cleaning Sheet Warranty Card
2. Parts Description
DK Roll Compartment Cover
Control Panel Buttons
Label Output Slot Roll Spool Arm
Roll Spool Guide
Editor Lite Button
Status LED
Editor Lite LED
Power Button
Cutter ButtonFeed Button
Control Panel Buttons
USB Port Power Cord Slot

1Make sure that the label printer is
turned off. Hold the printer by
the front, and firmly lift the
DK Roll Compartment Cover
to open it. Remove the protective
sheet from the Label Output Slot.
2Place the DK Roll into the Roll
Spool Guide.
• Make sure that the Roll Spool Arm is
inserted firmly in the Roll Spool
Guides.
• Make sure the stabiliser (1) slides into
the notch of the printer.
3Thread the DK Roll through the
printer.
• Align the edge of the DK Roll with the
upright edge of the Label Output Slot.
• Insert the first label into the slot inside
the compartment.
• Push the label through the Label
Output Slot until the end reaches
the mark, as shown.
4Close the DK Roll Compartment Cover.
When you press the Power ( ) Button to turn
the printer on, the end of the DK Roll aligns
automatically.
3. Loading the DK Roll
IMPORTANT
• Do not throw away the protective sheet.
• When the printer is not in use, lift the DK Roll Compartment Cover and remove
any DK Rolls from inside the printer. Reinsert the protective sheet into the Label
Output Slot to maintain good printing quality.
Protective
Sheet
1
3. Loading the DK Roll (cont)
IMPORTANT
• Do not leave any printed labels in the printer. Doing so will cause the labels to
jam.
• When not in use, close the DK Roll Compartment Cover to prevent dust and
debris from gathering in the printer.

Connect the AC Power Cord to the printer. Then, plug the AC Power Cord into an
earthed electrical socket.
On: Press the Power ( ) Button to turn the printer On. The Status LED turns green.
Off: Press and hold the Power ( ) Button again to turn the printer Off.
The indicators light and flash to indicate the printer status.
* “Rapidly” means 0.3 second intervals.
4. Connecting the AC Power Cord
5. Turning Power On/Off
IMPORTANT
When turning the printer Off, do not disconnect the AC Power Cord until the orange
Status LED turns Off.
6. LED Indicators
Status LED Condition
Not lit Power Off
Steady green light Power On
Feeding mode
Printing mode
Cutting mode
Cleaning mode
Flashing green light If the green light flashes at 0.5 second intervals, one of the following has
occurred:
• Print preparation mode
• Canceling job
• Receiving data from the computer
• Transferring data
Steady orange light The DK Roll Compartment Cover is open. Close the DK Roll Compartment
Cover correctly.
Label resetting mode is on or the Cutter Button was pressed while resetting.
For more information on resetting the printer, see the User’s Guide.
Flashing orange light If the orange light flashes at 0.5 second intervals:
Cooling mode
Steady red light Boot mode
Flashing red light If the red light flashes at 1 second intervals, one of the following errors has
occurred:
• End of DK Roll
• Feed error
• The DK Roll Compartment Cover was opened while the Label Printer was in use
If the red light flashes rapidly *, there is a system error.
If the red light flashes at one second off, rapidly * on, rapidly * off, rapidly * on,
one of the following errors has occurred:
• Cutter error

To print from your Windows®computer or Mac, install the printer drivers, P-touch
Editor, and other applications to your computer.
For Windows®:
Printer Driver, P-touch Editor, P-touch Address Book, P-touch Update Software,
and Printer Setting Tool
For Mac:
Printer Driver, P-touch Editor, P-touch Update Software, and Printer Setting Tool
1Visit our website (install.brother) and download the Software
Installer for the latest software and manuals.
2Double-click the downloaded EXE file (for Windows®) or DMG file (for
Mac), and follow the on-screen instructions to proceed with the
installation.
3Close the dialog box when the installation is complete.
You can connect the printer to a Windows®computer or Mac using a USB cable.
For more information, see the User’s Guide.
1Connect the USB cable to the USB Port on the back of the printer.
2Connect the USB cable to the USB Port on the computer.
3Turn the printer On.
NOTE
• For more information and instructions on how to use P-touch Editor, see the
User’s Guide.
• For more information and instructions on using a two-tone print roll through
P-touch Editor, see the User’s Guide.
7. Printing Using a Computer (P-touch Editor)
Installing the Software and Printer Drivers to a Computer
IMPORTANT
When printing with P-touch Editor, press and hold the P-touch Editor Lite Button
until the green Editor Lite LED turns off.
Connecting the Label Printer to a Computer
7. Printing Using a Computer (P-touch Editor) (cont)

1Turn on the printer, then press and hold down the Editor Lite Button
until the green Editor Lite LED lights up.
NOTE
Editor Lite is set as the default mode.
2Connect the USB cable to your computer.
NOTE
If you are connecting the printer via a USB hub, it may not be detected correctly.
3After the USB cable is connected, a dialog box appears on the
computer screen.
(The following screens may differ depending on your operating
system, but the operating procedures are same.)
NOTE
• If you do not see the dialog box, it may be hidden behind an open software program
window. Minimise all windows to show the dialog box.
• It will take longer than usual to start P-touch Editor Lite when connecting the printer
to your computer for the first time. If the software does not start automatically when
you connect the printer, you may launch it from [My Computer]. Start P-touch Editor
Lite by double-clicking PTLITE10.EXE.
When using Windows Vista®
When connecting the device for the first time, perform the scan and then select the
[Always do this for software and games] check box on the dialog box displayed
when the scan completes. P-touch Editor Lite will start automatically the next time
you connect the QL-800.
4P-touch Editor Lite starts.
When using Macintosh
P-touch Editor Lite is not available for Macintosh. The [QL-800] icon is displayed
when the printer is connected to a Mac in the Editor Lite mode. Open [QL-800] from
the desktop, and then execute [Start Here Mac]. If P-touch Editor 5.1 and the driver
are not installed, a notification is displayed. Install them, and use P-touch Editor 5.1.
8. Printing Using a Computer (P-touch Editor Lite)
Editor Lite Button
Editor Lite LED
Windows® 7 / 8 / 8.1 / 10
Click Open folder to view files.Double-click PTLITE10.
Windows Vista®
Click P-touch Editor Lite.
8. Printing Using a Computer (P-touch Editor Lite) (cont)
IMPORTANT
Do not turn off the power or disconnect the printer while using P-touch Editor Lite.

You can use your printer as a stand-alone printer or connect it to a mobile device.
To create and print labels directly from your mobile device, install the Brother mobile
applications, and then connect your printer to your mobile device with the USB
cable. The following free Brother applications can be downloaded from Google
Play™:
• Brother iPrint&Label
1Start the mobile printing application on your mobile device.
NOTE
Make sure that the printer is connected to your mobile device.
See Installing Applications for Use with Mobile Devices.
2Select a label template or design.
NOTE
• You can also select a previously designed label or image and print it.
3Tap [Print] in the application menu.
9. Printing Using the Mobile Device
Installing Applications for Use with Mobile Devices
9. Printing Using the Mobile Device (cont)
Printing from a Mobile Device

Product specifications
Operating environment
You can correct most problems yourself. For more tips, go to your model’s FAQs &
Troubleshooting page on the Brother Solutions Center at support.brother.com
Potential types of problems
A software development kit (SDK) is available. Visit the Brother Developer Center
(brother.com/product/dev).
The b-PAC SDK and the SDKs for mobile devices (Android, iPhone, and iPad) can be
downloaded. (The SDKs that can be downloaded are subject to change without notice.)
Main Specifications
Items Specifications
Printing method Direct thermal printing via thermal head
Interface USB
Size (W x H x D) Approx. 125 mm x 142 mm x 213 mm
Weight Approx. 1.15 kg (without DK Rolls)
Item Specifications
Operating temperature 10°C to 35°C
Operating humidity 20% to 80% (Maximum wet-bulb temperature 27°C)
Troubleshooting
Problem Solution
The Status LED is not lit. • Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted
correctly, try plugging it into another electrical socket.
The printer does not print, or a
printing error is received.
• Is the cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn the printer off and then turn it on again. If there is still a
problem, contact your Brother dealer.
• If the printer is connected via a USB hub, try connecting it directly
to the computer. If not, try connecting it to another USB port.
A data transmission error appears
on the computer.
• Is the correct port chosen?
Check that the correct port is chosen from the [Print to the
following port] list in the [Printer Properties] dialog box.
• Is the printer in cooling mode (the Status LED is flashing in
orange)?
Wait until the Status LED stops flashing and then try printing
again.
Labels are jammed in the cutter. • Contact Brother customer service.
The label is not ejected correctly
after printing.
• Check that the Label Output Slot is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll
and reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
Cutter error • If a cutter error occurs, keep the DK Roll Compartment Cover
closed and press the Power ( ) Button. The cutter moves
back to the normal position and turns the printer off
automatically. After the printer is Off, check the label outlet and
remove any jammed labels.
After exiting P-touch Editor Lite,
how do I restart the program while
the printer is still on?
There are three ways to restart. Do any of the following:
• Turn off the printer and then turn it back on.
• Disconnect and then reconnect the USB cable while the printer
is on.
• Launch P-touch Editor Lite from [My Computer].
Software Development Kit